Very disappointed with my stay. The room is in unsatisfactory condition, the door lock could not be closed from the inside, the TV remote control was so dirty that it was impossible to pick it up, the sheets were torn. I understand that the hotel has a lot of guests, but its a 4-star property and at an average price in this area, so i believe that the management should bring the room and overall the service back to normal condition,especially in the current situation in the world.

Very clean hotel with good size room, the only negative is you need to take steep steps to get to the hotel

Very clean and well maintained! Excellent value for price and will definitely stay there again.

Ok stay for the price range

We were attending the Istanbul half marathon and the hotel is walking distance to Yenikapi for the start line. The marathon start process was delayed so we asked if we could have a delayed check out, we were told this would be 15 Euros for 2 hours but 1 hour was ok, lukcily I ran faster than expected so we only needed the hour but it seemed steep. Check in took a little while and felt unfriendly, it was about 5 minutes before we were acknowledged. Breakfast was ok, standard Turkish pre-prepared plate. We nopticed dozens had been made and placed on the side waiting for people to come down rather than set up fresh. My partner saw it and decided to just buy breakfast elsewhere. The room was nice although the bed was softer than i usually like. The view through the window was the space between the buildings and looked like a dump. All being said the price was 27 pounds so 5 stars was not expected. If I needed that area again i would consider staying.

The hotel staff at reception on both day and night shifts were very welcoming, friendly and helpful. The decor of the room matched that as advertised, this was very important to us as this was one of the reasons we chose this hotel. The hotel is perfectly located for access to both tram and metro stations. It is also just a few minutes walk from the high street where you will find a large range of eateries and shops. We had a very enjoyable stay and even on the last day when we had checked out and were waiting in reception for our taxi to arrive, the friendly porter offered us tea and coffee, small gestures mean a lot. Great staff, great service, highly recommended hotel. Would definitely stay there again.

Stated for 1 week there. Good value of money. Overall good hotel

Sweet and comfy stay

Great hotel was there for business, I will surely sleep there again on my next visit.

Hotel located in a good area. Good for shopping,transportation restaurants.

Yes very nice beutifull place near the shopping centre restaurants

Excellent

Great experience . I definitely will come back again.

Cups in the room were used and dirty. Tea Spoons stcin#king from the previous user, even for the following day the cups were still unclean atahis made me feel sick. the room was clean, but tea area was filthy including used tea bags on the tray

Good (but not excellent) location for tourist, convenient transportation.

Its not our first time in Grand Marcello.Honestly we were very dissapointed with the hotel this time.Not same condition as it was on our last stay 1 month ago.Dissapointed with the unacceptable behaviour of some staff,with the rooms condition and overall the atmosphere was quite strange and not friendly at all.Hope it ll change somehow,as our impression of first trips was awesome.

Perfect location for business Very clean rooms Delicious breakfast with wide variety Helpful and welcoming staff I would really recommend it for a stay

I enjoyed my stay at the hotel and ended up staying for 6 nights instead of one night I had initially booked for. The staff were extremely helpful and professional. Inan at the front desk was superb.

Very good

Everything is very nice. Highly recomended

Perfect location if you are staying for laleli market. Very nice hotel with nice breakfast except bell guy,who was quite rude with the guests.

Bien situé

Très bel hôtel, bien situé . Lit pas du tout confortable par contre..

ej agréable

Séjour agréable mention spéciale à Bilal très gentil et disponible le seul hic la réceptionniste blonde qui est très désagréable et froide devrait plutôt rester dans les bureaux sinon dans l’ensemble c’est correct très propre et bon petit déjeuner

Отличный отель

Второй раз останавливаюсь в этом отеле... меня все устраивает.. чисто, свежий ремонт, очень приветливый персонал, который моментально решает любую возникшую проблему... рядом все транспортные развязки... да и цена при таком раскладе самая приемлемая