Grand Hotel and Apartments Townsville

8.8

Excellent

978 Guest reviews

8.8

Excellent

978 Verified Reviews

Read all reviews

Cleanliness9.2/10

Service9.2/10

Comfort8.8/10

Condition8.8/10

location9.4/10

Neighborhood9.0/10

Amenities8.8/10

What I didn’t like I have gone for a swim about 2 years ago and back again and had a lot of trouble getting out of the pool with nothing to hang onto it definitely needs a rail for the elderly guess. Thanks Donna

Beautiful and staff were lovely and helpful thanks guys highly recommend

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Nice place to visit

Nicest place i have stayed in

The staff were very good and the car parking was very good

Very convenient

Negatives over ride the positive

Positives- Hotel is in a great position for walking to restaurants and bars and is close to the stadium. Apartment was spacious and bed was comfortable. Option of a pillow menu if desired. Negatives- We had booked a 1 bedroom with balcony as per the pictures on the booking site and when at check in I confirmed the roommate told that was not what we had been allocated but we could pay an additional nightly fee to upgrade. Secure car parking is also not included in the rate and is an additional daily fee. So overall an additional $50 on top. After querying reception advised they would give us complimentary car parking and just charge the additional nightly room fee. We were happy with that,until, advertised in the elevator it states free on site parking (where available). At no time were either car park areas at even half capacity. On top of that when I received the tax invoice after check out I found they had afterall charged for 1 day parking and only comped 1. The air conditions automatically stops when balcony door is opened and could not change the temperature setting The over bath shower is very high to step in to and if you had mobility issues you would not be able to step in

Recommended but don't fall for the upselling

Nice hotel. Recommended. Only thing that annoyed me a bit was that the complimentary parking was already full. Instead of informing me I can park my car for free on the road behind the hotel I first got offered to purchase a paid parking spot for 25dollars a night. Why not be honest about it? "you can either park your car for free on the road or you can purchase a protected parking spot". Additionaly I don't think the upselling is ideal: "would you want to upgrade your room". Everyone who checked in was asked the same question. Everyone checked in late in the evening and booked only one night.

Great facilities & really close to restaurants, cafes and shopping.

I got to my room and discovered they had put me in an accessible room, I had not booked this nor did I want an accessible room. I went back to reception and requested another room. They said they were fully booked and there were no other rooms. I told them I was not happy with this room and requested they move. After some time they moved me to a different room.

I was impressed by the internal finishes very neat hotel

Dining options in the area

Convenient Place to Stay

Well located in 'eat street ' South of the river.

Staff were awesome

convenient to cowboys stadium

Needs modernizing, furniture old,tv needs updating

The staff were extremely welcoming and greeted with a smile, we received late check out and room upgrade

As a lady, I didn’t like being put in a room on the first floor. Generally, it is not a best practice for safety reasons. I recommend a floor between 3 and 5. Also, there was no way to bolt lock the door, which is another safety issue.

Really enjoyed my stay would love to come back again soon cheers

Friendly staff. Very clean. Plenty of places to eat within walking distance. Easy walk into city centre.

Our family very much enjoyed our stay at The Grand. It was clean, well laid out and very comfortable. Only issue we had was the microwave was a bit temperamental. I would definitely stay again though and recommend it to family and friends.

Toilet tiles damaged with sharp edges around the floor to wall height . Toilet suite has large half push button and the same with the full , these were corroded and unsanitary to touch. Kettle was corroded and needed replacement. Very noisey aircon outside on upstairs room this was banging all through the night . Pretty poor condition property. I was fooled like most by the photos on Expedia.I would say pay a bit more and get a nicer spot. Also car park options are costly $25 inside park.$15 outside of the building.

Very clean, comfortable and convenient location.

Everything was top notch. I’ve stayed in Townsville many times before with work and the Grand is without doubt the absolute best. And to top it off the bed and pillows were absolutely devine, to the point I didn’t want to get out of bed in the morning. You will not be sorry. I’ll be using them from here on out, price, service, facilities can not be beaten.

The Grand is fabulous location, and the staff are extremely caring and helpful. I will choose this hotel again for sure. Beautiful pool area with covered lounges for a relaxing read and rest.

Great Bed

All good except for power going off. The hotel did not let us know, I had to ring to find issue. Great facilities, staff were friendly and bed was fantastic.

We had a very enjoyable stay. Everything was so convenient. Have stayed here a few times. No dramas at all.

Nothing Grand about the Grand Apartments 😡.

Only thing Grand, is the price. The bare bones minimum room. No microwave, bowls, plates, cutlery, coffee cup, spare pillows, blankets, toaster. Exhaust fan not operating and the AC wouldn't heat and sounds like your in a wind tunnel. Booked for 2 nights, didn't bother staying another night, left first thing in the morning. Would have to be the last place in town before I stayed again.

Clean hotel in a good location

Very clean hotel Good location Nice staff Enjoyed our stay

The person on the front desk was very unfriendly. Still haven’t received the $100 back

Charged for parking. Check in staff on that day wasn't very welcoming. Hallway smelled of stale air and humid. Room itself was clean but adjoining rooms means can be noisy. Got woken up while I was sleeping during the day asking if I could move my vehicle.

Fantastic property close to the city and many restaurants. Staff were extremely helpful and friendly. Definitely recommend this property.

It was good value for money and comfortable.

Basic room, nothing special. It was clean and the staff was nice, but beyond that nothing stood out

Great Restaurants on Palmer Street

Love starting here for my business trips, would stay here for personal trips as well. Received an upgrade this visit and truly appreciated it.

I stayed at the Grand twice in one week and could not have had 2 different experiences. The first stay i stayed on the 4th floor at the rear of the hotel. It was nice and quite and i had a good sleep. Unfortunately the second night I stayed at the Grand i was put on level one next to the elevator shaft. Suffice to say i had zero sleep and an extremely restless night. From the noise from over the road combined with the elevator i had no sleep.

Loved the location and friendly staff!

Can’t really tell you about our stay as we got kicked out. For one person being under 18 funny thing is they have stayed here before. They kicked us out and we nearly had no where to go

Good

Fantastic units and is great location. Totally recommend staying here

Neat & clean friendly staff

Sent in special request that were not acknowledged or responded too, rooms were never cleaned despite placing sign out requesting for them to clean an need new towels for the four days we were there, nothing was provided.

Staff were amazing and very accommodating. Room was clean and comfortable and parking was really easy.

The staff at Grand Hotel and Apartment’s were so friendly and welcoming, they went above and beyond to ensure we had a great experience.

Georgia on the front desk gave excellent customer service always willing to help.

Excellent service

The staff at reception were very courteous & friendly. We arrived earlier than expected and they were happy to ask housekeeping to clean our room as a priority so we could check in early. Nice, clean room. Comfortable bed. Great restaurants nearby.

We were told that it would be an extra $25 per night for parking, then got in the elevator where it advertised accommodation included free undercover parking.

Great location

Booked in last minute the morning after Cyone Kirralee crossed the coast and you would not have known more than half of Townsville had no power. The staff were efficient at checkin considering some had no power themselves at home. I had requested online if we could have a high floor and upon check in this was confirmed. We stayed in a 1 bedroom suite which was roomy with a decent size balcony. If the football had of been on we would have been able to see people in the stands. The pillow menu is a must. Choice of regular, latex or feather down. Once chosen delivered to door with 10min. There is no restaurant onsite but close enough to walk to plenty of options. Rooms are very quiet and blockout curtains are great for a sleep in The only negative is the step in bath/ shower. Someone older with less mobility would have issues getting in as it is quite high.

👍

Lovely place to stay. Was there two nights for work and was very happy with the accommodation.

Clean and tidy hotel room, very basic but bed very comfortable.

Wonderful stay, Loved our 1bedroom and stoked with the rate. Loved the friendly, efficient staff. Have stayed here a few times and no doubt will be back again.

Location Location Location

We booked this through an app. Stayed one night on a grandparents/grandchildren brief trip. Booking: Easy, informative and straightforward. Check-in: Check-in was a great start to our stay. The front office staff were friendly, polite, professional and efficient. Could not ask for a better indication of an enjoyable stay. We were not dissapointed. Room: The room was a one bedroom apartment with a double bed in living room. The room was spotlessy clean and in excellent condition. The kitchen had a good sized fridge and all the amenities needed, plus more. Further the was quiet with regards to outside noise, etc. The bed was comfortable and a good nights sleep was had. Car park: An undercover car park was available. Check-out: Check-out was straight forward with no delays. Hotel Staff: To both front office and housekeeping, thank you as you ensured our stay was an enjoyable and memorable one. Location: Whether in Townsville for business or leisure, this accommodation is a stones throw from the CBD and located in the middle of some great cafes and restaurants.

Overnight with dinner getaway.

Great spacious size room with kitchen and seperate bedroom. Also enjoyed a balcony setting. Many Restaurants within meteres with relaxed outdoor dining or air conditioned seating. Good undercover or just gated security parking. I’m not a tall person so found getting into shower within a bath tub a bit or a leap and always worry about slipping. But overall enjoy our short stay. Friendly staff. Will stay again.

Quick, comfortable one night stay

Always enjoy our stay at the Grand Mercure. Good location, with comfortable and clean rooms. Price is reasonable considering it’s the busy festive season.

Very nice hotel to stay at and conveniently located. Clean and comfortable. Need to book direct for free parking otherwise chargeable. Strong sunshine in morning cannot be blocked out since fixed desk is in the way. Definitely recommended as a very good place to stay!

Perfect for a short stay in Townsville.

Frequent traveller But first time at this hotel Friendly staff Clean, quiet, neat and comfortable Ticked all the boxes for my stay I'll be back

I'll be back

Very comfortable stay for 2 nights while working in Townsville. Would have liked a room with a better view, but it was ok.

This property was fantastic from start to finish, even if I did break the door from the car park to the reception area...

Townsville

Great staff , clean rooms.

Overall good stay

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Poor service and facilities

Extremely disappointed.. I have been staying at the Grand for many years and I won’t be back. Noisy fridge, aircon and the entry handle to my room was broken. I was held to ransome with $50 parking addional and then they wanted an extra $40 for 12 checkout..The staff weren’t very helpful…I won’t be staying there again

Great stay, good clean, modern room, only downfall is parking is not included and pay for each night.

Place was dirty and old nothing like photos and reviews

Property was clean & comfortable and staff were pleasant and helpful with any of our concerns. However, there never seemed to be hot water for a shower morning or evening. The concept of having to pay a $250 bond (card only, no cash) on top of advanced payment of room did seem odd to me.

We had an Eco stay it was fantastic close to the pool for the kids, big spacious rooms, comfortable beds and a bath tub! Loved it!!

We stayed for the week whilst my husband has chemo. The day we checked in we rang reception as the tv wasn’t working, was told it was a hotel wide problem and never fixed. Then on the second last day we came home from hospital to find out there wasn’t any water for hours. Once the water was back on there wasn’t any hot water. Rang reception and was told to leave tap running untill hot came through, left it running for an hour and still nothing at 10pm (no shower for the family). Again in the morning rang reception as there wasn’t any hot water, was told to just leave the tap running again. Another half an hour later and still not hot water. Reception staff very unhelpful and told me there was nothing she could do. Having a patient to take to hospital without a hot shower is disgusting. Very disappointed in how the situation was handled.

Comfortable beds washer and dryer in room. Plus a nice kitchenette.

Friendly staff, easy chech in/out. Spacious room, close to everything.

Unit clean, staff helpful.

Wow what a great hotel. Staff are so friendly The premium 1 bd apartment had everything you could need The parking was good and everything in walking distance

The location was perfect close to many restaurants and just a short walk over the river to the city. The staff were very helpful.

The room was excellent and within walking distance to town. The staff at reception are friendly and their service is exceptional.

The only thing I could complain about would be the toilet seat……uncomfortable :) that’s it the rest was great, really nice.

Best choice for a trip to Townsville

Great location and staff are always friendly and happy to help. I always choose to stay here when I am in Townsville.

The rooms are starting to show their age, was looking forward to a soak in the amazing deep bath, but the hot water on flat out hot was barely luke warm. Air-conditioning was super cold in the lounge, not so good in the bedroom. Beds were comfortable and the courtesy bottle of water by the bed was a nice touch. At the time of booking wotif didn't indicate that available parking was an extra charge and didn't indicate it was a smoke free property. Good to see they have updated this. Whilst I followed the rules and left the property grounds a number of people were smoking on their balconies anyway.

Staff fantastic and lovely .. all good they just forgot to change pillow cases from last guest …. So sorted that

Very nice and convenient

Would stay here again. Value for money.

Double room entrance was a bit difficult with luggage and angles to the bathroom also unusual. But everything else fine

Location is great, very close to many good restaurants. Dont like the $100 security deposit. Takes ages to get this back.

Close to bars and restaurants, great staff, off street parking. Would definitely recommend.

Everything was easy

Very nice place to stay. Great reception

We enjoyed our overnight stay. The hotel is a short walk from the football stadium and several restaurants which was very convenient.

Central Location with a Balcony

We had a one night stay...checkin was easy & friendly, we were given an upgrade, felt very special....room had a view of the river, a balcony, very central location, easy parking & very clean room.

We had the best stay. Staff were friendly, our room was lovely and huge and smelt so fresh. We loved how close it was to restaurants and shops. Also used the gym in the morning which was excellent. Will definitely be back!

Great hotel to stay at!

Loved closeness to food prectint.

Definitely needs some maintenance. The apartment was not 4stars

Just a great place to stay.

The apartment was clean and spacious

Great location, nice & clean amenities and building. Awesome bed and refreshing to have option of daily room clean.

Our stay was enjoyable. We have stayed there before and found it to be a great place to stay.

Best Location!

My second time here in the last 4 weeks, clearly I like it and clearly I will be back again. Just so convenient in terms of location, proximity to restaurants etc and very good value for money.

Very pleasant stay at the Grand Hotel