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28 Jan 2025
Tuesday
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29 Jan 2025
Wednesday
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2 Adults - 0 Child
1 room
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Hotel Description

With a stay at Grand Central Hotel Shanghai, you'll be centrally located in Shanghai, steps from Nanjing Road Shopping District and 12 minutes by foot from People's Square. This luxury hotel is 1.4 mi (2.3 km) from The Bund and 17.6 mi (28.3 km) from Shanghai Disneyland©. Make yourself at home in one of the 353 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily. Featured amenities include a business center, express check-in, and express check-out. Self parking (subject to charges) is available onsite.

Hotel policies

No rollaway/extra beds available

No elevators

Professional property host/manager

Pets not allowed

Check-in from: 2:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 12:00 PM

Important information

You need to know
  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
Special Instructions
Front desk staff will greet guests on arrival. This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt. It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorization upon arrival.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately CNY 182 per person
  • Self parking fee: CNY 60 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Japanese

English

Chinese (Mandarin)

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Accessible facilities

Other

Hair salon

Concierge services

Coffee/tea in common areas

Breakfast available (surcharge)

Laundry facilities

Safe-deposit box at front desk

Multilingual staff

Free newspapers in lobby

24-hour front desk

Business center

Porter/bellhop

Express check-out

Spa treatment room(s)

Meeting rooms

Sauna

Wedding services

Express check-in

Grocery/convenience store

Number of restaurants - 1

Number of indoor pools - 1

Self parking (surcharge)

Number of bars/lounges - 1

Ballroom

Banquet hall

Reception hall

Wheelchair accessible (may have limitations)

Hotel reviews

8.8
Excellent1000 Verified Reviews
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Cleanliness9.0/10
Service8.6/10
Comfort9.0/10
Condition8.8/10
Neighborhood9.4/10
10/10
Exceptional
Paul, 21 Oct 2024
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Beautiful hotel with incredible service from every staff member. The spa and pool were a highlight along with the perfect location and beautiful atrium

8/10
Excellent
Gabriela, 19 Oct 2024
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Vacation

The hotel is very nice and clean close to a shopping area. Room was pretty spacious.

4/10
Poor
John, 14 Oct 2024
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DON’T STAY HERE!

Rude employees. Room not cleaned over 5 day stay. Sheets not changed. Argued with guests. Better hotels right across the street. Crown Plaza, Radisson, etc. Used to stay here for business but NEVER AGAIN!! Looks good but it has gone down. Try other places. Don’t get fooled like I did.

6/10
Fair
Leon, 02 Oct 2024
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When we arrived the hotel, the Reception Manager being very impolite and rude, when we requested whether there is an upgrade of room when we are Gold member of Expedia. Last time they upgrade for us, so we requested is it possible this time.

8/10
Excellent
guy, 27 Sep 2024
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Very nice. Good on the executive level was a little disappointing and was only avail e for 3 hours, 5-7pm

10/10
Exceptional
William, 21 Sep 2024
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Shanghai stay

Fantastic service from the reception team, very clean rooms to a high standard Great location for metro and shops and great restaurants just 2 minutes walk to nanjing road 10 minutes walk to the bund which is an amazing site as it lights up

10/10
Exceptional
Christopher, 21 Sep 2024
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Always a great service from this hotel. I always arrive early and they always have a room ready for me- the main reason I always choose this hotel. Great location for sightseeing, easy 2 minute walk from line 2 exit 4 and good value.

10/10
Exceptional
Andre, 18 Sep 2024
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Hotel is centrally located easy to walk to main street amd the Bund

10/10
Exceptional
Hussam, 13 Sep 2024
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Lovely, clean and friendly

Amazing hotel, really nice staff, very clean and well maintained. hotel very close to main road, lots of shops, restaurants and night light close by.

10/10
Exceptional
Gordon, 08 Sep 2024
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Great hotel in a great location

6/10
Fair
Weitong, 07 Sep 2024
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Old time charm but clean

10/10
Exceptional
Qiyan, 01 Sep 2024
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Clean room, wonderful service and convenient location

8/10
Excellent
Michelle, 28 Aug 2024
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My room was beautiful, and so is the lobby, and the location is central and excellent. Many staff spoke English. But the front desk was not very welcoming or helpful— they immediately started trying to upsell me, confused me about breakfast, and rushed me. The cost of breakfast is highway robbery for China. Compared to other hotels I stayed at, I didn’t think it was all that great. There are lots of food options nearby, good shopping, not too far from the Bund. Great for a quick stop in Shanghai at the end of my big trip around China.

10/10
Exceptional
Margaret, 20 Aug 2024
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Excellent stay.

10/10
Exceptional
Yuting, 08 Aug 2024
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Love the location! Close to great food, shopping, many attractions, and metro. Services and staff were excellent. Great amenities.

6/10
Fair
Keng Wei, 24 Jul 2024
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Bad service at the front office

The front office outrightly rejected the request for check-in at 12noon citing only that check-in time is at 2pm. The reception did not even bother to check whether any rooms are available. Guests from overseas do frequently arrived at odd hours of the day. Some improvements required for the front office staff to handle such requests more tactfully. And when it was time to check-in at 2pm, the front office staff are overwhelmed with the long-queue of hotel guests checking-in all at the same time. Adequate staffing should be deployed to ensure smooth check-in by guests.

10/10
Exceptional
Pieter, 18 Jul 2024
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Excellent

8/10
Excellent
Aiyoub, 05 Jul 2024
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It was a nice 5 star hotel just we didnt like the variety of food for breakfast ⁰

10/10
Exceptional
Verified traveler, 03 Jul 2024
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Great hotel, professional staff.

10/10
Exceptional
John, 02 Jul 2024
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Excellent Hotel/Location

10/10
Exceptional
Desmond, 01 Jul 2024
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My hotel of choice

I have been travelling to Shanghai for over a decade and the Grand Central has become my hotel of choice. It is a very well run hotel , clean , comfortable and convenient. I have stayed many times and I would highly recommend this hotel

10/10
Exceptional
Zhen, 20 Jun 2024
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Good

10/10
Exceptional
Ramiro, 17 Jun 2024
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Great property, great staff.

10/10
Exceptional
Milan, 17 Jun 2024
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Inspiring big dining lobby

Nice new hotel in central location with walking distance to many major attractions

6/10
Fair
Verified traveler, 14 Jun 2024
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Request for change of bedsheet ignored

Card placed on bed to request for a change of bedsheet was ignored at this 5 star hotel.

10/10
Exceptional
Henry, 05 Jun 2024
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Great location for walking and shopping

10/10
Exceptional
jane, 02 Jun 2024
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It was a very pleasant stay. The staff were friendly and respectful. Cleaning and laundry service were very considerably and flexible to fit our time frame. Front desk responded fast. The location was very convenient.

10/10
Exceptional
Sheree, 31 May 2024
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Great place to stay in Shanghai

Great hotel in the heart of Shanghai, less than 5 min walk from the pedestrian street and metro station with line direct to Pudong Airport. Rooms were large, well appointed, and very comfortable. Buffet breakfast had a large variety of western and asian food. Would recommend this hotel.

10/10
Exceptional
Khoo, 23 May 2024
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Excellent location; just beside the bustling street so it’s quiet but still near the heart of action. Staff were polite. Breakfast was alright. All in all, I’m happy I chose here!!!

6/10
Fair
Howard, 16 May 2024
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The hotel was centrally located and very convenient for the day tourist. There was relative lack of service and quality for value. Breakfast was average at best.

10/10
Exceptional
Stephanie, 08 May 2024
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Fabulous location and beautiful hotel

Amazing, location fantastic

10/10
Exceptional
Christine, 01 May 2024
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Excellent location, great staff a perfect stay for those wanting to explore East Nanjing shopping.

10/10
Exceptional
ALLAN, 18 Apr 2024
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The staffs are very professional and friendly.

8/10
Excellent
C, 17 Apr 2024
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Great property, pretty, clean. Concierge brilliant. Reception ridiculously rude. They obviously have a picture of what 5* guests look like and it wasn't us 😂 (I am black and we dress casual ie branded jeans and hoodies) room service also good.

10/10
Exceptional
Steven, 07 Apr 2024
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We were upgraded to a larger room. Breakfast is good with both western and Chinese food. Location is only 100 meters to the main shopping street of Nanjing Road.

10/10
Exceptional
Patricia, 31 Mar 2024
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Booked the hotel for my parents stay. They enjoyed the hotel and the nearness to shopping and food.

10/10
Exceptional
Jason, 27 Mar 2024
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Central location, close to shops, park, subway station and walking distance to the Bund.

2/10
Poor
Wong, 24 Mar 2024
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All item in room look too old, got a smell when entering the room. Room is too hot and air con is not working.

10/10
Exceptional
Zhuoran, 01 Mar 2024
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Very convenient and location is great!

10/10
Exceptional
Gareth, 25 Jan 2024
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Great hotel with very friendly staffs. Room was huge and grand and walkable to Nanjing walking street and the Bund. Overall a great and value for money hotel.

6/10
Fair
Richard, 03 Jan 2024
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Good location, steps to one of the major subway lines. Also convenient if you're looking to frequent Nanjing Road East and the Bund is about a 30 min walk away. Property and rooms are a bit older and a bit outdated. Staff (excluding housekeeping) not the friendliest by any means; definitely did not give off hospitable or welcoming vibes.

4/10
Poor
Verified traveler, 03 Jan 2024
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Location is great, room is good only the heating system is very bad, can’t control by room which is my room is super hot and the hotel manager said just open the window to keep cooler, and my room become freezing and noisy , they don’t want to fix the problem. When check out time, the receptionist didn’t ask which room but took the room keys and mentioned that I should return 4 keys, which is wrong. After 10 minutes she asked the manager, she said that she put wrong room number! What’s kind of service!!! I ordered the taxi to the airport, I mentioned to go to pudong airport the night before, but they told to the taxi driver go to different airport, lucky my husband heard the conversation between them, so the taxi driver change .

8/10
Excellent
Portia, 02 Jan 2024
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large comfortable room with big bathroom, shower and tub. Everything looks new and well maintained. The location is great within one block of the pedestrian Nanking East Rd shopping area. Only a few minutes to walk to the Bund too. And the subway is also within a block. I will definitely stay here again (having stayed here a few years ago!). Highly recommended.

10/10
Exceptional
Weimiao, 30 Dec 2023
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Convenient location and friendly staff. Very clean and comfortable beds.

10/10
Exceptional
Linda, 30 Dec 2023
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Everything was lovely, new, clean and well maintained property. Our 2 rooms, were side by side on high floor. Location is near everything. Would stay here again

10/10
Exceptional
Jimmy, 18 Dec 2023
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Great experience !

6/10
Fair
Augustin, 10 Dec 2023
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Room aircon didn’t work… so hot it was a nightmare…

6/10
Fair
Verified traveler, 06 Dec 2023
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Not as ok as before

Not so comfortable, the room is very hot, air condition unit is not working well despite of constant calling their attention. They just told us to open the window which we did but still no air going inside, just construction noise only coming in. Maybe they should change our room for better air circulation but they didn't. We used to like this hotel before and stayed few times there, but this time we're disappointed.

2/10
Poor
Pranav, 26 Nov 2023
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Hi Team. I just checked out of this hotel and I had a terrible experience. Throughout my stay the heater was not working and the duty manager couldn't care less. I was shivering all night and had the most uncomfortable sleep. I will be contacting your team tomorrow once I get back home. I demanded refund for my stay but the hotel couldn't care and asked me to contact expedia.

10/10
Exceptional
doy, 14 Nov 2023
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The staff there very friendly especially Mr Andy great service.

8/10
Excellent
Gerald Teong Giap, 10 Nov 2023
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Physically beautiful hotel. Well kept but facilities a little dated. Very well located a few paces from Nanjing Rd East, the pedestrian street and a short walk to the Bund. Not very good for food, but lots of that outside nearby

10/10
Exceptional
David, 08 Nov 2023
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Solid location which is mainly why I got it. Staff were friendly and able to help with hailing taxis when necessary. Rooms were spacious but a little dated and the shower needed a bit more cleaning around the corners of walls/floor. Overall, I recommend.

8/10
Excellent
Leon, 05 Nov 2023
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Ok

10/10
Exceptional
Lin, 27 Oct 2023
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Great location, nice property and spacious room. Will be my hotel of choice when I return to this magic city.

10/10
Exceptional
Jun, 27 Oct 2023
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The location is so convenient for dining, shopping, and transportation.

10/10
Exceptional
Patryk, 11 Oct 2023
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great hotel

very nice hotel located in the city centre of Shanghai, the room was very well equipped, however the bed was not as comfortable as some others, but the bathroom was one of the best. The breakfast was very nice with good choice of food. The staff and cleanliness was excellent.

10/10
Exceptional
JIE JING, 08 Oct 2023
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Hi, I would like to follow up regrading I stay in Grand central hotel Shanghai on 20 Sep - 24 Sep. I have use my credit card to pay for the room deposit 2000 CNY, until today I still haven’t get the wave deposit from my credit card. Please do check for me. Thank you

10/10
Exceptional
HO, 01 Oct 2023
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The room was specious and clean and the location was easy to excess to the shopping mall and train station

10/10
Exceptional
Wen Jun, 01 Oct 2023
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Love the comfort and view of outside, super friendly and helpful

10/10
Exceptional
Pierre, 23 Sep 2023
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Good location close to metro

10/10
Exceptional
Kevin, 15 Sep 2023
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A very nice upscale Western style hotel right in the middle of everything in Shanghai. You are a block away from a main pedestrian street, walking distance to the Bund area as well as other sights. The hotel staff was very prompt and courteous, as well as helpful. The internet is fast (unlike my last hotel) although you do have limitations on what you can get to, such as Google products and most social media. You may want to use a data card to access your accounts for these. The restaurant also has a lunch special, you might have to ask for it (there is a sign in the elevator) for an all you can eat Cantonese dim sum lunch, it was very tasty and a good way to try different dishes without going from food stall to food stall on the street. Overall, a very nice stay. I usually don't stay in larger, upscale hotels, since I am traveling for longer periods and usually like laundry and cooking facilities, but I thought this hotel was a good value on this trip and a very nice facility.

8/10
Excellent
Verified traveler, 04 Sep 2023
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Good value and location

We enjoyed our stay here. Great location, nice room, good breakfast and dim sum. Would have been helpful for them to provide a wifi code but received when asked. Concierge not all too helpful.

10/10
Exceptional
shadman, 31 Aug 2023
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All is very good, Wi-Fi is China problem and not the hotel

10/10
Exceptional
Steven, 12 Aug 2023
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Really enjoyable stay, great room perfect location for downtown Shanghai.

10/10
Exceptional
Katy, 15 Jun 2023
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Great location very close to the Shanghai Metro and shopping. Excellent breakfast

10/10
Exceptional
YUE, 25 May 2023
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Walking distance to Nanjing North road shopping street, next to metro station. Good service, polite staff.

10/10
Exceptional
Greg, 12 May 2023
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Location is great , walk distance to the bund, pedestrian shopping avenue and Yu Yuan. Every staff member was very nice and helpful. Swimming pool, hot tub, sauna room and steam room, all are very good and relaxing.

10/10
Exceptional
Jacob, 03 May 2023
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Great stay

Fantastic business suite room. It had 2 bathrooms on opposite sides. My only complaint (just like every hotel in China I’ve stayed at) the room struggles to stay cool. Nice open lobby. You can pay to get access to happy hour (free snacks and beers and liquors). Carpeted rooms with a classic feel were welcomed.

10/10
Exceptional
Qing, 01 May 2023
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It is very convenient to the bond and all shops. Staff friendly and welcoming.

10/10
Exceptional
Rong Rong, 27 Apr 2023
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I had great time at this hotel. Everything is perfect. Love this hotel very much.

6/10
Fair
YILIANG, 15 Apr 2023
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Great location, breakfast is below average for the money. Ball service staff are great.

10/10
Exceptional
dongqing, 14 Apr 2023
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The staff is very helpful. I needed to mail out a package but didn't know much about how and where to mail it. The staff kindly mailed the package for me.

8/10
Excellent
puneet, 27 Mar 2023
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Loved the hotel and the staff and service were excellent. Very professional treatment. Definitely staying here again.

8/10
Excellent
Waleed, 13 Jan 2020
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good hotel & poor service

As hotels it’s very good but the service not good it’s poor

10/10
Exceptional
Verified traveler, 10 Jan 2020
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The service at this hotel is superb, and it's in a perfect location if you want to see Nanjing Lu and the Bund. Great shopping!

10/10
Exceptional
Verified traveler, 07 Jan 2020
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Grand lobby, beautifully appointed rooms, big hotel rooms, central location, friendly staff.

2/10
Poor
Verified traveler, 03 Jan 2020
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Was unable to fly to China for Visa issues and hotel would not refund my reservation

10/10
Exceptional
M, 31 Dec 2019
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It was a very nice hotel. The staff really went out of their way to provide a great experience.

8/10
Excellent
Shizhong, 13 Dec 2019
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Over all is okay, waiting for over 10 minute to check out.

8/10
Excellent
Verified traveler, 09 Dec 2019
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Awesome high end hotel in convenient place next to train. Only negative is that I’ve stayed here twice now and the showers in both rooms have been hot and cold. Quite annoying.

10/10
Exceptional
Verified traveler, 08 Dec 2019
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Great location to see the city only one block away from exit 4 of subway line #2 Did not eat at hotel, lots of places to eat nearby Free drinking water in room

10/10
Exceptional
Verified traveler, 01 Dec 2019
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I am in an electric wheelchair and they were great with me. Breakfast buffet was fabulous, room service arrived within 30 minutes as promised and was delicious. It is 2 blocks from the hop on/off bus and around the corner from the famous shopping street. You can walk to the Bund if you want a good walk, but it easier to take a taxi.

6/10
Fair
Verified traveler, 26 Nov 2019
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For 4 1/2 stars hotel they have to improve the service about Restaurant buffet is very poor quality from breakfast and dinner very disappointed ☹️

8/10
Excellent
Verified traveler, 22 Nov 2019
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Your staff is not as friendly as at Regent Hotel in Beijing, overall not too bad, good location and comfortable bed.

8/10
Excellent
Verified traveler, 19 Nov 2019
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My room radiator wasn’t really warm, but my parents’ room was alright. No complaints about other things. Location was great, just a walk away from Nanjing East station and the shopping belt.

10/10
Exceptional
clareen, 15 Nov 2019
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Great experience

10/10
Exceptional
Verified traveler, 15 Nov 2019
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Next door to all the action, 2 minutes walk to the metro and 2 minutes walk to Nanjing Avenue walking strip, few minutes walk to the Bund, and many more.

10/10
Exceptional
Victoria, 12 Nov 2019
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Wish the WiFi didn’t require a text passcode. Had to pay international roaming charges just to get that text message. Otherwise it was a great hotel. Great location, nice spacious room.

10/10
Exceptional
Verified traveler, 09 Nov 2019
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Excellent service and amenities, great location and hotel very clean with good sized rooms.

10/10
Exceptional
Verified traveler, 02 Nov 2019
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Nice location! Easy access from airports. Got upgraded to a nicer room with toys by the reception when they saw our five year old. Will stay here again next time in Shanghai.

10/10
Exceptional
Guest, 29 Oct 2019
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Stayed for 4 nights, the deluxe room with a king bed is very spacious, quiet and comfortable. Hotel location is excellent with plenty of eateries around, also close to the subway station. The hotel staff is friendly and helpful. I would definitely come back again.

8/10
Excellent
jenny, 25 Oct 2019
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Good

10/10
Exceptional
Verified traveler, 25 Oct 2019
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Great location, very clean, friendly staffs. Nice place to stay when visiting Shanghai.

10/10
Exceptional
Kimmie, 21 Oct 2019
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Fabulous Shanghai Hotel

I stayed at the Shanghai Grand Central Hotel for 5 nights and had an excellent stay. The bed was super comfortable and the room was clean and spacious. Staff were very professional and courteous. Concierge assisted me with my train ticket purchase to Beijing. Hotel is located near numerous shops and restaurants near the Nanjing Road pedestrian area. Easy access to several subway lines in People's Square and East Nanjing Rd stops. Subway to the airport only cost 7RMB (a little over $1!!) and to Hongqaio train station for only 5RMB (less than a dollar!). My only gripe is that TV has very limited English stations. I went to Shanghai to attend the Shanghai Masters tennis tournament for 4 days and was surprised to find little or no coverage of the matches on TV. There were maybe 3 or 4 English language stations. Other than that, I had an awesome stay. This is my third stay at this hotel and will definitely be back next year for the tournament!

10/10
Exceptional
Verified traveler, 20 Oct 2019
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Great location. Our previous bookings would show that we’re more keen on smaller boutique hotels not really our kind of place

10/10
Exceptional
Terri, 14 Oct 2019
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Loved the hotel and location is great. Not so impressed with Expedia’s disclosure of pricing. Hotel is superb!

4/10
Poor
John, 13 Oct 2019
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A government official stayed at the property and the security was very inconvenient for the guests. Required going through scanners, bag checks, rude treatment of guests. Treated like terrorists! Compromised guests. Room service and cleaning terrible. Left coffee cups and beverage cups for days without removing. Not a 4 star hotel, let alone a 5 star. Will not stay there again!

10/10
Exceptional
Verified traveler, 12 Oct 2019
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Spacious, sufficient lighting, friendly house keeping staff. Shower gel insufficient for 2 people

8/10
Excellent
Verified traveler, 09 Oct 2019
expedia-logo-v2.pngTraveller

Hotel is relatively clean, spacious room. Hotel staff are friendly & helpful. It is convenient as is near the famous tourist spots & lots of shops & eateries around. Hotel not providing toothbrush & toothpaste not the usual practice for other hotel in the other parts of the country. Overall stay is comfortably satisfied. Thanks.

8/10
Excellent
Verified traveler, 19 Sep 2019
expedia-logo-v2.pngTraveller

Great position in central Shanghai. Close to Metro

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