No sleep until 5am

Don't get any rooms next to a wedding group. I had too bang on their door at 3am because I couldn't sleep. They thought it was their right too keep everyone else awake. Hotel staff did nothing except told me it was a wedding party. Explains why NONE of their parents wanted the room next too them.

Love the ambiance 👏

Fix the elevator in Tower 2. It closes very fast , I don't think the safety work's on the doors. I complained about it in 2019 and 2022 and it's still the same in 2024

i would refer to my relatives and friends to stay there

The place looks run down. Needs fresh paint. Pillows are flat. Bedsheet and towels are old and frayed. No iron. No cable. Breakfast is always late. Not worth the price I paid.

Not for people with disabilities

Hmmmm

Just about okay. Nothing spectacular. Just also don't ask for extra pillows as they will charge you for them

Elevator is broken

Convenient

When there is a convention. The management should prepare the facilities like elevator, operating...

Not so good. I think just because I booked through Hotels.com, they gave me a second floor room next to the street. It was very noisy early in the morning. The room also smelled of dank and sewage that has not been cleaned in a long time.

Room was nice, it was spacious and had a lot of furniture. Location of the hotel was also near the mall and a lot of public transportation is available just outside the hotel. Only issue I encountered was the breakfast was not delivered the following days.

It was near the town but the rooms are not sound proof. I checked in for an important online seminar but I was hearing the television of the room on top and the hallway sounds of children shouting and people talking are also heard

Has basic gaps but makes effort to be responsive

No hotel is really perfect. Thus, what is equally important is how the hotel appropriately rectifies or makes up for the gaps and deficiencies to make guests as comfortable as possible. Astoria Zamboanga is such hotel. I found the cleanliness and overall condition of my room very poor. Initially, the room was tidied up upon my request. But the staff did not stop there; they transferred me to another room, which was not only better maintained but also was bigger and of better overall condition.

The room is so smelly The towels are dirty Everything is worst

Not so nice

Comfortable because of good hotel service.

Staff are courteous...very clean place

Value for money

ok for the price

Its great that the hotel is in the city. The staff are friendly and no problem. But the facilities may need improvement. The elevator is too slow and needs upgrade, its not yet full with people but its already alerting with overloaded. The water in the dispenser in the hallways is not cold. They may also need to improve breakfast.

There was no hot water. No mobile phone signal, and the wifi was extremely weak. There are bed bugs. the sheets gave me a rash and itchy. Terrible hotel. Will not be booking this establishment again. I would give it less than a star.

NONE very dirty place to stay. Its not nice when you traveling and you need to stay this kind of hotel

Need to improve their facilities

The breakfast are not really good and the table don’t have any tissue. Some of the table are dirty.

Wifi is OK on the 6th floor only!Me and my sis-in-law felt harassed by the housekeeping guy on the 6th floor because he’s holding his private parts everytime he saw us!!The room boy,staff serving breakfast and the front desk staff were friendly and accommodating except for the lady guard who’s not courteous in greeting guests coming in..there’s cockroaches on our room on the third floor(because we changed room on our second booking) and it was so disappointing...but over all stay is OK. Thank u!!!

Everything was excellent . i will recommend it to all my friends. Thank you

Nice location...Very clean hotel

Bed was clean. Air conditioning worked. But no hot water in shower. And the complimentary breakfast was only rice , egg, bread, and fish heads. But most importantly to mention as well is the water they served at breakfast was tap.. and no warning. I got sick as a result. The only other option for liquid was coffee. Asking for a slice of cheese cake for dessert meant talking to 4 staff members at the same time. Asking for water was a bit of a chore for them for whatever snarky reason. This hotel is not meant for foreigners. Locals may like it? Im not sure?

The problem of weddings held and birthday in the sixth floor and people staying in the hotel inconvenience People staying at the hotel mean the birthday of wedding weddings.

The elevator is crazy..it will close even you’re not yet totally in. I almost get hurt.

Think Twice

We had to check-in at 9 am because our bus arrived earlier than planned. The receptionist said that there was no available standard room because no one checked out yet. He pitched for an upgrade to a deluxe room if I want to be able to check-in right away, and I had to pay extra Php 800.00. I paid and checked in. The room was not the cleanest. The headboard was dirty, there was no foot mat in the bathroom, and the furnitures and sanitary fittings were old. I made a complaint and spoke with the manager. Unfortunately I had to leave for a meeting so I told her that we’ll settle the issues when I get back. When I got back around 5pm I asked if I can be transferred to a different room. The receptionist was quick to say yes and offered to refund the php 800.00 that I initially added for the upgrade. The nee room that I was given was cleaner and had a bigger bathroom. In a nutshell, the experience was not the most convenient and comfortable. However, I am thankful to the staff who helped resolve the issues and proactively offered to refund the extra payment.

Keep up the good job

bathroom is very dirty! smelly!

I only had a comment for the breakfast food. Might as well serve as platter and ask for u’r guest food preference than having a buffet w/c had no choice.

the room and service

accessibility/please have better food choices.

Good customer service and clean room.

price and location

Everything works, but the hotel is showing its age and needs updating.

Perfect, clean, and the staff is friendly

People friendly pillows flat hotel not so good.

The room over all is not to required to expedia in the picture nice when u cek in out

My room is clean. Hallways and lobby is too noisy. I would say that the poorest part of my are the staff. No greetings, no smile, no proper assistance. Food is salty and cold.

unfinished contraction of some parts

Good place to stay

Zamboanga

Pleasant staff at check in. Ideally located. Very clean room and helpful staff.

I don’t expect they have free breakfast this is so good. Overall rating is 5 for being highest. Staff and ambiance room. Clean nice.

i like the location, convenience of public transport.friedly staff ,security is awesome

Good value for money but needs better maintenance

The hotel rooms are good value for money; been going back to stay here. Great location as well - not too far from the airport and within the city's main commercial area. The beds were comfortable, EXCEPT for the pillows which are old and really thin. I asked for thicker ones, and they gave me 2 pillows jammed into 1 pillowcase. The hallways were also dirty, and water from the sink faucet tasted bad (even for toothbrushing). The breakfast buffet can be better - that is, be more breakfast in fare rather than a chinese lunch.

TELL YOU STAFF TO BE QUIET ESPECIALLY AT NIGHT!!!!!

Super nice hotel to stay in zamboanga

Adequate

Pros: Centralized location. Close to airport and KCC Mall. Convenient restaurant in the lobby. Good shower water pressure and warm water. Refrigerator in the room. Cons: Roaches in the room. Hard pillows.

The place is old which is okay but it is dirty. Roaches roam around the room and hallway. Sink is clogged

Nice hotel close to the city center.

Free breakfast but the food is not good only rice and boiled egg, the hotel staff especially at the frontdesk is not approachable, they have free one way airport pick up but they didnt pick us at the airport and if you ask them to send you to the airport you have to pay 200 pesos..

Nice hotel

Very nice. Good at everything

I had a great stay, will recommend to anyone that will stay in Zamboanga City.

I have staying in this hotel before it was New Astoria my first time when it was renamed Grand and it speaks for itself

Family visit

Nice hotel thanks

The room is clean and big.

Astoria Hotel never gave me a senior citizen Discount and a Free Breakfast which was given to all checked in patrons.

Location is great!

The staff are nice and accomodating. The location is near to all establishments. Breakfast is ok. Love the arrozcaldo. Will recommend this hotel to all.

very accessible

i love staying staying here coz its very accessible, near downtown, near the big mall, its in the heart of the city. spacious, room is clean, services is good. thumbs up guys!!!!

At grand astoria not a good experience.photos blow

Not so good im not satisfied with my 3day stay..

Wifi sucked

The front desk was not that friendly and not enough room for every one to sit and wait for 2pm check in. Room was clean but the wifi sucked

Nice hotel in the centre of town

I had a single room in the new tower, great room but air conditioning and fridge a bit noisy, but I rented a couple of extra pillows as you only get one, room service is OK, but no food after ten pm, Which is the restaurant closing time downstairs, The restaurant is good and cheap, the staff are very friendly and helpful, I would give the astoria a Good 3.5 out of 5, excellent value for money!

Ok

It was fine. The location is very accessible.

Good hotel, located downtown

The room was quiet and cold, perfect for the hot summer in zamboanga that I spent. The staff are mostly courteous and attentive, with a few exceptions. The room service food was OK, delivered relatively fast, just don't expect chef-prepared meals. The free internet was good enough, it worked for an hour or so, then I kinda had to turn Wi-Fi off to relog to the network. But the speed was good enough for browsing, whether in the lobby or in my room. The room cleanliness was sketchy, there was mold on the upper walls, the bathroom tile grout was dirty in places, but the bed was perfectly made every day, new sheets and blankets. Do expect to pay extra for a second pillow if you get the single room. I looked forward to resting in my room every day I was in zamboanga, so that's saying something for Grand Astoria. :)

Accessable

We were able to check in ahead of hotel checked in time.

The room was quite nice. Newly renovated as I stayed at the tower 2. However the bathroom was very dirty. There were a lot of dirt on the floor which looks like molds. Aside from that, everything was fine.

You get what you pay for

This is the second time have stayed here and again had the same issue with the Wifi not working. The bathroom mirror was dirty again. I think they need to get there Wifi replaced.

Great stay

It was great. Had a nice stay with this hotel. Really recommended..

At the center of the city

Nice place to be in the center of the city... you can walk to the malss and go to church easily just by walking....

Nice hotel

Its nice here. But the aircon in the room is noisy and the guess is noisy specualy the child.