Front desk was super helpful!

Bed bugs infestation! Horrible experience

The hotel had bed bugs. We found the first bed bug on the pillow and then a second crawling across the bed. Brought both bugs, and photos to the hotel. They refused to do anything other than change the sheets. We went back to the room, and looked at the mattress. We found more bed bugs. The night manager told us that there was nothing he could do, even though he acknowledged there were bed bugs. He even said they’d put somebody else in that very room the next day. At that point, we did not feel comfortable staying there. We left and paid for a room at another hotel. The next day, we were told by Golden Star that they’d change our room. We went to look at the new room and also found all of the signs on that bed that there bed bugs as well. It was evident that the hotel has an infestation problem they’re refusing to deal with. The hotel refused to provide a refund and the manager/owners refused to talk to us. This was the worst hotel experience by far and ruined the start of our honeymoon. We were left scrambling to find new hotels last minute, and did not receive the refund.

Great hotel modern amenities. Pool is great. Staff is very welcoming and helpful close to the center of town without being right in the center of it. An amazingly quiet with the windows closed.

Good location but not friendly for family use

Any transportation is required to contact with hotel with certain fee, the room is not friendly for family used. Good location to access public transportation.

Loved our stay at Golden Star. Staff was very friendly and helpful. Room was spacious and clean. Air conditioning was excellent. Pool was great to cool down in the late afternoon. Highly recommend.

Good location close to Fira town and public transport. Pool is unreal. Staff are nice! Room is good.

Central location for the island buses and a very comfortable accommodation.

We liked it

Clean and well situated. A little noisy during the night due to the traffic.

I rarely leave review, but Manolis was super accommodating . Helped us with many things throughout our 3 nights stay there. The room is sparkly clean everytime we come back. Room is beautiful and has reallly nice views of the ocean. Actually one of the rare hotels that looks better in person. Highly recommended

Excellent hotel the best customer service

Excellent customer service lady works in the 8 am to 5pm work shift was amazing give us a lot of tips, friendly and help us in the itinerary at the island, hotel amazing lot of extras I recommend it

The property is very well-maintained and offers many amenities. The staff is welcoming and helpful. The location is perfect!

I believe this property was recently renovated and you can tell. It's very clean. The location is great because it's in Fira, just a short walk up a hill.

Great place, amazing rooms with awesome balcony and view! Pool was also amazing. Close walk to Fira which is super handy, and the car service was super handy as well.

Lovely hotel! Stayed in a maisonette room for three nights and loved it. Staff are so friendly and polite (sadly I didn’t get any names), but they were great! The room itself was really nice and modern. One thing to add is the ceiling in the bedroom part of the maisonette is really low - not really a negative but just something to bear in mind. Pool towels were provided and whilst there’s no bar they do sell drinks in the reception area from a drinks cart. Pool area is amazing and always quiet. Loved the balcony - sea views (non caldera) are really nice (not as breathtaking as some of the hotels that charge an extortionate amount per night, but still great). Overall amazing value for money and couldn’t recommend anymore. Location is a real asset - just at the top of the hill from the hotel (quite a steep one that is manageable for those who are fit and able) is Fira square and the bus station is a 5 minute walk away, so you can get the bus to the port/airport, or to one of the beaches. The hotel are also happy to arrange transfers

Lovely stay at Golden Star hotel!

We had a lovely stay here. We were greeted by the male receptionist who’s there in the evenings; he was so welcoming, friendly and helpful. He answered all our queries and gave us lots of information. We had a bit of an issue with our room and didn’t get the suite we originally booked, but that was fine because we were really happy with the room we got as it still had a sea view. Hotel was so squeaky clean everywhere and it’s quite brand new. Our room and bathroom were cleaned spotless everyday. It’s a quiet hotel on a quiet street, which we loved and we loved being able to relax by the pool which wasn’t too busy either despite us going in August. Room was very spacious and very modern. Loved it!

We loved it here. A short walk 2 shops and food. Staff was great and it didnt seem overly crowded, nor did we really hear the other guests. It was perfect.

We had a girls trip in Santorini and wanted to find an affordable hotel that was a good distance from everything. Mario is the absolute best and will help you with rides/transfers/horse riding/boat rides/etc… O would recommend this hotel a thousand times over!!! AMAZING

Perfect location

Perfect location. A couple of minutes walking distance to Fira and all it has to offer. Nice spacious hotel with a pool which was fantastic in summer.

Excellent property near to Fira town center well maintained and very comfortable. Very helpful staff, would definitely stay there again.

We had wonderful stay! Pool was great! Location was great, away from the crowds yet in the center

Staff were very friendly and helpful. Great location. Good car parking facilities. Very clean room and was cleaned everyday. Highly recommended.

Fabulous stay it’s my second time here and will definitely return. Mario and the rest of the staff are amazing and the hotel is super clean and brand new. Loved the view from the balcony.

Very clean room with helpful staff. Even thought the front desk was closed until 8:00AM, they set up a taxi for us for 5:45AM to get to the airport.

We had a really nice experience in this hotel, the staff e polite and helpful, helped us around the island and gave us tips on transport and restaurants. It’s in a really good location, quiet area but at a walking distance from the city centre, the walk is a bit up hill but everything there seems to be. We really enjoyed our stay and we come back to Santorini we will be staying there again! Nice pool and views!

Excellent location . 5 min walk to Fira downtown and water front restaurants. Very nice pool area . Highly recommended

Excellent Hotel. The hotel was spotless clean and hosts very friendly and welcoming. Convenient location to Thera centre, We loved our stay.

Good location nice clean hotel would stay again

Newly renovated. Room is spacious. Bed is very good. Pool is lovely to relax and hangout. The staff are so good and accommodating.

Friendly front desk staff and amazing rooms and location is very close everything especially bus stop

Hotel was great, lobby was beautiful and the room was very nice, comfortable and clean. Pool area was also great and the front staff was very nice and recommended things to do and places to eat!

Great hotel in Thira

Great comfort. Very modern rooms and nice pool. Location is a massive bonus. Everyone working there was really helpful. Mario in reception was exceptional. Very good value for money.

Very nice stay!!!

Very nice hotel in Fira. Everything was perfect!!!

Really great place. Just short walk from main bus hub in Fira and all of downtown Fira. A great central location to see everything in Santorini. Quiet and peaceful being away from the main strip. Clean rooms and excellent value. Wonderful staff was ultra helpful and friendly.

Liked the cleanliness and closeness to the center of Fira with buses that go all over the island. The pool was good but cool in October.

Short and sweet stay

Staff was super friendly and helpful! Location was good it’s close enough to everything but quiet enough. Great value

The location is perfect . Walking distance to the center of Fira, restaurants, mini markets, bus stations, but its quiet . Reception staff is very nice and helpful. Definitely i will come back!

Perfect for price and what I needed

Very small rooms but -don’t be in your room … it’s greece. The balcony overlooked the pool and ocean.loved it!!!! No frills but exactly what I wanted very close to cute town at night lots of food and ice cream as well as shopping The picture was from my bed

Bon petit prix

Très bien pour le prix. Petit hôtel de passage qui fait le job. La piscine est grande et en fasse des chambres

Staff is friendly and helpful! Bathroom is a bit small but it works!

Everything was perfect! Great location, nice views, very clean, friendly and helpful receptionist, for sure we’ll be back!

Golden Star was amazing! Incredible location. Close to the bus station and the shops and all the amazing food places. Anastasia greeted us with so much warmth and gave us excellent recommendations for our short stay. I cannot recommend this place enough.

Location. Near centre but quiet

Good

Relaxing and stressfree.

Great value in this centrally located hotel. The room is spotless and the pool & its surroundings were cleaned daily. Friendly reception & overall enjoyable stay.

Loved it here. Great location and great value for the price. When I return, I will stay here again. Bathroom needed a little updating but other than that, no complaints. Great sea view, walking distance to town, lovely staff. You can’t beat it! 5

Definitely worth the stay!

The service was exceptional! The owners are on site and are very accommodating. We were even given another night in a 30 minute span of checking out. A mix of Greek and English are spoken. The views were outstanding!

Tourist life in Fira, Greece

Enjoyed my stay. Very nice pool, big rooms, comfy, parking lot (not secured), helpful staff.

Property was as expected. The property didnt reply to calls or message before our checkout. Spa tub wasnt working

Perfect location with safe parking. Only few minutes walk to the town center. Beautiful rooms and swimming pool. The cleaning team was amazing.Everything was always spotless. Mario was very friendly and always available with our requests. Everything was perfect.We highly recommend and we will be back.

Reception front desk David and the other young lady was good ,very good service.

Perfect location for exploring Istanbul. Great staff especially young fellow at the front desk. No complaints at all. We would highly recommend this hotel!

Staff eating breakfast at same time as guests whilst tables were full of dirty plates.

Customer service was poor. It was not very clean - the towels were old and the floors were not clean.

This was reasonably cheap for Fira but still on the expensive side. It has a pool and some views of ocean beyond the car park and dual carriageway (not sunset side). The decor and facilities are outdated and the worst was staff, I tried phoning the hotel 3x to ask about best way to travel from port to hotel and each time the lady on the phone just kept putting the phone down on me. On checkout day our ferry was cancelled due to bad weather, hotel just told us they have no rooms and nothing they can do. Other hotels helped their guests find alternative accommodation and also said if rooms were cancelled they could offer it to them. We wasted more then half a day in stress looking for alternative but ended up with a cheaper and much better place in Kamari.

Great little hotel, with nice pool and convenient location in Thira. Excellent value for money!

Dirty hotel

This might have been the most disgusting hotel ever. 1st the drain in the middle of the bathroom floor has dirty water sitting in it & smells so bad, every time you turn on any water it filled up. 2nd the shower looked dirty & grimey, we did not want to stand in it w/ our bare feet. 3rd the pool was the best feature, but had garbage in it. Also every time I asked for pool towels she would give me the run around & tell me they were outside & they were never there. It was also very loud in the morning (I think the staff setting up for breakfast) but lots of banging & stomping which woke us up very early every morning. Great location, bad hotel, can find others that are cleaner in the area.

Hello I am writing this message to express my disappointment with this reservation . I’ve waited till the end of my 3 week long vacation to express how unsatisfied I was . During my stay at the “ hotel “ from august 16th till the 20th I was surprised to see ants all over the corners of the room upon my arrival ( see attached pictures). My boyfriend and I were quite frankly disgusted. We told the hotel clerk and she said it’s ant season because it’s summer. Let me tell you that they were nesting in that room and there was so many of them! They were “swept” the following morning (aug 18). On the morning of the 19th , I spotted a very OLD lollipop under my bed stuck to the floor with ANTS on it ! I did not take a picture because on my way out to go tell the hotel clerk, the cleaning lady was at my door and I told her and she begged me not to tell and that she would remove it. I mean do they clean with their eye closed ? I am asking a partial or full refund because this hotel didn’t even reach the minimal of my expectation and it was quite disgusting Thank you.

Great location on budget price

Clean hotel with friendly staff. Good location central to everything

This hotel is close to the town centre but far enough away to escape the noise! It was relaxing to escape the crowds and relax by the pool.

The location is near a the Fira bus stop and the sunrise view is amazing. The bathrooms are tiny and not very updated but it isn’t awful. Overall we enjoyed our visit and the staff was helpful and friendly.

Good Fira hotel

Good location in Fira. Only a 5 minute walk to the cliff side with all the restaurants, cafes and picturesque views. Pool was perfect for mid day when it got too hot to explore. The rooms were decent size and clean

Great location great views and best value.

Great location friendly staff. Only a few issues, firstly the access to an iron it was never returned from another customer so did not get it. Shower was quite small even for a small person would have loved for a bigger space or maybe a glass wall rather than a curtain.

Excellent for value.

Mario was really friendly and helpful. Our room was clean, the hotel is located near the bus station and Fira town square.

Nice hotel, nearby the bus station and 5 minute walk in Thira. Clean hotel, and good staff.

Hotel with private parking

Hotel with private parking if you are renting a car and don’t want to park on the street or public parking lot.

Beautiful property, very nice people. Beds comfortable

Good one

It was great staying at the Golden Star hotel. The reception team is awesome. It took me less than10 minutes to complete the formalities. The reception team is really helpful. The room was nice and clean. The only issue with the room was there was no lock or latch to the toilet door.

Well located 300 mts from center but at the end of it. Not far from bus station but a little hard with luggage. Need to improve cleaning on the room, we found hair from previous guests on the bed. The bathroom is really small and was very difficult to get s shower. Apart from that frontdesk is open til late and we were very welcome. Received our room at 2pm as the rules stated but we could left the bags on the reception.

perfect for a holiday! Clean, close to the city.

The room were extremely small, but everything else was perfect. The room was very clean, the hotel staff were very helpful and polite, The swimming pool was very clean and clean towels was waiting on the pool side every morning. I can recommend to everybody to stay there for a pleasant holiday.

Very nice hotel close to the city center, with a great pool and free parking.

Had a perfect view of the sea (you can watch the sunrise) and it’s conveniently located near the bus station (8 min walk). The rooms are basic and did include a mini fridge, which was nice. The hotel was clean and tidy. In general this is an affordable and basic place to stay, but my experience was not anything to rave about.

Comfortable hotel with close proximity to Fira

Pool was great and as noted, close proximity to Fira square and the Caldera area was excellent. No lifts so just need your muscles and this fact should not be a detraction just be prepared. Overall, recommend the Golden Star Fira Santorini

Nice hotel with large pool.

This is my second time i have stayed at Golden Star Hotel.

Basic room, cleanliness was okay, bathroom could have been cleaner. Hotel staff very friendly and helpful. Short walk to main street with restaurants and shops.

Great for a budget hotel. Really helpful staff; one member stayed late so we could check in late due to our delayed flight. Less than five minute walk from Fira town with beautifully clean, decent sized swimming pool. Would stay again.

Fantastic stay

We had a wonderful experience at Golden Star. Great rooms with stunning poolside views and only a short 5 min walk up into the town center. A good choice for us to stay a little out of the chaos of town. The bathroom is tiny but does the job it is meant to. The bed was a little hard but that’s also not necessarily a bad thing! We really enjoyed our stay and would go again

Super close to the city center and local bus terminal!

not perfect but very satisfactory

Overall, for the amount of money we paid for a room in Fira in February we were very happy with Golden Star. Things which we valued were being an easy walking distance to the views and the eating opportunities of Fira, the generous sized car park (although the crossover at the kerb was not so easy to navigate) the reverse cycle aircon, the fridge in the room and the size of the room which was compact but not crowded. And it had the basics, it was clean, the mattresses were fine, the staff were friendly and helpful, the wifi was mostly stable and acceptably fast, and the towels were good. There were aspects which were not so good, but were not dealbrakers. Our room had a door which sticks against the floor as it closes so is sometimes quite tricky to open or close. The frosted glass door on the "semi private" bathroom is a bit weird for a triple room even for a family, the shower is small and has a not entirely satisfactory curtain arrangement, the sheets were surprisingly small, and it was quite dark and a couple of the lights in our room did not work. But we weren't there much except to sleep and as a base for visiting Santorini we felt good about coming home there each night

Mario is the best, hotel not so much

The bed was brutal, tiny room and shower did not drain. We were in 4 inches of water every shower. The only saving grace was front desk operator Mario who gave us great suggestions and hooked us up with great prices for stuff like car rentals.

Value for money

There is a climb up hill to Fira town. Lively place

Nice hotel but in need of some maintenance.

None of the lights except one little one worked in our room, the bathroom had a real funky smell coming from the drain and our "sea view" was blocked by a tree right next to our balcony. Other than that was in a good location and the swimming pool was very nice.

Gold star

The hotel was good in respects. Mario and staff were very helpful. Great value.

Wonderful hotel and great location

This hotel is wonderful! The facilities and pool are great, a lovely relaxing place to spend your days at Santorini and only a 2 min walk from the centre of town and all the restaurants. Not to mention they offer port and airport transfers. The host Mario is absolutely delightful and went above and beyond to help us with any question or query that we had. He is worth his weight in gold alone, especially for first time travellers to Santorini, he explained to us all the good spots to visit. Would definitely return there!!

Hotel close to center.

Pool is amazing. Spa didn't work. Room very small, uncomfortable bed. Very small and dirty shower. The tap in the shower would go from burning hot to cold and no pressure and part of the toilet broke during our stay.

OK hotel for a short stay

The hotel is relatively close to the bus station - about 10 min walk, but there is no sidewalk, you need to walk on the road, and if with heavy suitcase the walk is not so pleasant. Hotel staff is a total disaster - poor English, no customer service, do not require ID for registration - a teenage girl gave us the key, showed us the room and never showed any interest in us as guests during our 3-day stay. When we were checking out the same teenage girl and her friend were watching TV on the reception and didn't pay any attention. Our room was prepaid online so they were fine. In 3 days they only fixed our room on the first night, then they only collected the trash and didn't fix the beds. The hotel is OK, nothing special, but clean, hot water, and basic stuff. It is good for one or two nights, but I wouldn't recommend it for longer stays. We were there in February, so the pool was empty, probably in the summer it looks better. The hotel was fully booked by a group of teenage boys returning at 3am making hell of a noise. The hotel staff wouldn't care. The reception was open until 8pm so nobody was there at night. We were told to keep your key throughout our stay, so there was no staff to attend to that. We haven't tried the breakfast so no idea how it is. There is a 24/7 bakery 15 min walk down the road from the hotel which offers delicious bakery, confectionery items and coffee - so I would strongly recommend it for breakfast, afternoon coffee or late night snack.

Great Hotel

Close to centre of the city. Quiet. Good sized rooms. Plenty of hot water. Fast and easy booking.

Good hotel, easy walking distance to Fira centre

Great hotel. Room was good except bathroom smelled a bit mildewy. Staff were friendly and for the most part helpful. Would stay here again.

Clean, Great Pool, walking distance to Fira

Room was very clean, we booked a premium room with sea view. Wouldn't say the room is "premium" in anyway, but we didn't spend much time there. About a 10 minute walk to Fira, uphill which is to note for anyone with mobility issues. Pool was the main reason we booked, so nice to have especially in hot santorini with few beaches. Staff were helpful. Transfer service to/from port and airport was 15€ for two of us, the driver was punctual and friendly! Would recommend as a cost saving room in Fira.

Nice and central

Got this hotel as a last Minute booking for my sons whilst travelling overseas. Was a far better choice than what travel agent had him in. Nice and close to everything, clean and comfortable.

convenient location to central Santorini for shopping eating and taking in the sensational views on top of the Fira landscape. Coupled with the relaxing around the good size pool made our stay very comfortable.

nice hotel close to Fira town

Bad internet access,bed so close to the light,plugs..etc....

Budget hotel close to Fira town

Rooms were very small. Could hardly move once you had two people in them with two bags. The room and bathroom were quite old however very clean. Balcony with a sea view and view of the pool was great. Fridge but no kettle. The pool is large with great sunbathing chairs and lounges

Nice hotel...walking distance from Fire town

The hotel was great....located down a great street very close walk from all the action of Fira. The room was pretty small but clean and pretty standard for Europe. The pool was wonderful. ..saved us from the heat!

Amazing service and hospitality

We booked this hotel last minute due to unforseen circumstances and were blown away by the friendliness and hospitality of the staff (thank you Mario!).lovely view from the balcony and pool area (was a bit chilly outside to use at the time). Bathrooms a bit small with cramped shower and noisy street with motorbikes and constant barking dogs nearby but otherwise amazing stay.

The advertisement specified free breakfast but no breakfast was served. There were guests who played their music loud at night and hotel didn't even bother to stop them.

Nice hotel

This is the off-season for the area. I understand that. However there was never anyone at the front desk. I waited an hour when I got there before I finally found someone in housekeeping to let me into my room to drop my bags. There was no breakfast/coffee anything available as there was never anyone there. The last night there was heavy winds and it sounded like one of the balcony doors blew open in a vacant room but there was no one to call to tell them about it. They have a nice pool and the place is clean. It's just a 5-10 minute walk to the bus station, less than 5 minutes to restaurants/bars. I think it would be nice during their open season when there is someone around if you needed something.

Bargain hotel

Very nice budget hotel, lovely pool area and a sea view. Close to main tourist area.

You get what you pay for

We arrived late to the Santorini airport so we arranged an airport pickup with the hotel and confirmed the pickup via email. They forgot to come pick us up, so we waited at the airport long after everyone else had left and had to call the hotel's contact number via an expensive international call to remind them of the pickup. To his credit, the driver rushed out to pick us up after we called. However, on arriving to the hotel we were given a hostel style room with four twin beds on the bottom floor under the stairs instead of the "Premium Room, Balcony, Sea View" which we paid for. There was no one at the reception desk for the night, so we couldn't do anything about this (and it appeared that they had rented all of the premium rooms to others anyway). When we explained this to the manager in the morning she was dismissive and didn't offer an apology for the forgotten pickup or room fail until we said we wouldn't be coming back. It seemed that they didn't care about following through on their commitments since we were only staying one night. The pool looked decent although we didn't stick around long enough to use it. This seems to be a family business so I hope they correct these type of mistakes. In the meantime, you are advised to arrange your own transportation from the airport and double check to make sure you receive the correct room if you stay here.

Staff were lovely, free transfer from airport and to the port. Rooms were nice and pool was good too

A good stay

Stayed two nights at the golden star and we really enjoyed it. The rooms may be a little on the old side however they were spacious and comfortable (with air con). The pool is amazing and has a great view of the ocean. The staff were good. We organised a pick up from the airport and the driver was there as planned to meet us. We would definitely consider staying here again.