Excellent Stay in Zürich

Great hotel to stay at. Pretty much all electronic with the exception of an optional key card that you configure yourself with easy step-by-step instructions. A few light bulbs dead right at the start. Safe did not work as well. Loved the Bluetooth speakers installed into the ceiling.

Very easy to check in Contactless check in and check out which was great

Great location. Self check-in.

Room was pretty good … not very nice round about

Great hotel but with on site staff the experience could be better

Nice hotel, clean and safe. The e check in was confusing and as I’m not very iPhone savvy it was not the place for me.

This property should not be classed as a “hotel” as there are no staff at all and only a few metal-legged chairs in “reception”. I had not understood the self-check-in was the only option. The experience of full digital automation and a machine voice in reception advertising something was de-humanising. The room was adequate and clean. The location is good, as the 10 tram from Zürich airport stops outside. It is uphill from the Hauptbahnhof. There are stairs at the entrance and in reception.

Amazing room and quiet location. Great views.

Good location, very clean with nice amenities

Honestly, very overpriced stay for what we got. The room was clean and decent in the size, but that’s all. Very cold inside, and it was a cold day in Zurich. Windows had a big gap resulting in a lot of cold air coming inside, although with heating and duvet we could sleep ok. The shower was also a mess, as there was nothing keeping the water, just a small cheap curtain around, and the water goes to the sewer. This made a mess in the bathroom every time, including the paper roll that was located next to the shower, low on the floor. It’s a 2 star hotel service. Also there was no personnel at sight, everything was done through a portal, including opening the room door. If your battery dies and you arrive late, I am not sure you can even enter the property. Also not sure how safe the system is for room security etc. Imagine paying for all that 240 chf for one night. If it was half the price I wouldn’t complain at all but for the amentities the price was a joke.

Perfect spot just far enough outside the hustle and bustle of downtown.

Late check in

Good value and location for central Zurich. Slight hiccup with paying the city tax during online check in but sortable at the property. Would recommend

Great place! Super clean and comfy rooms

Room was very nice. Very clean and updated. Location was great. Contactless was easy.

Convenient, safe and clean. Train station within walking distance.

Good location but very noisy with trams running from 04.30 till midnight.

Excelent hotel, location is great. A lot of dining options. Self check in was easy. No parking near by

It’s clean and high technology, tram is a cross the hotel, very convenient

Self check in is easy but there was no host at site. Communication is through a phone in the lobby and housekeeping is done every 3 days.

Good location, clean and quiet

First time at a self check-in hotel, so that was a little bit of an adjustment, but the directions were clear and it all worked fine. We enjoyed our stay. Room was quiet and clean. Hotel is easy to get to from the train station by tram 6 or 10 so you don't have to climb the hill with luggage.

It’s pleasantly charming! Bed is so comfortable and pillows! Staff went out of his way to help me with my luggage. Walking distance to the train station and Coop which is very convenient . Tram is in front of the hotel too.

Very nice room and easy self-check in. You need to walk up a long hill and then a short steep hill/stairs so maybe find other transportation than walking if you are exhausted from traveling or it’s hot. The only downfall was the air conditioner didn’t really stay on or cool the room, but that definitely could have been user error. There’s also a balcony and so you can open the door to cool down the room that way. Very friendly costumer service you can easily call and they will assist you if you need any help.

A DIY hotel very close to public trains and Zurich restaurants and other activities. Hotel was easily accessible and provided basic needs for an overnight sleepover for my daughter and I.

The response from the host was very timely and helpful! I would definitely stay again! However, there were more stairs entering the property than expected or described. This was a true inconvenience for limited mobility persons.

地方整潔，設施完善，位置也方便，有軌電車(6號和10號)可直達對面落車。員工也跟進得很好，有次我手提無電，未能用app進入大門和房門...，即時致電員工後，他在網上替我開門，順利返房間。總括而言，性價比高，值得推介！

Self-check was a bit hassle, I should have done online check-in -before going to the hotel. The check-in instruction says somewhere that there is a tablet to do on-site check-in or phone number to call for help. But the tablet is inside of the building and you couldn't get into the building without online check-in in advance. Fortunately, a lady lived there let me in. Overall cleanliness is okay. AC is extremely quiet and good. Safe worked fine. But minibar is not cold at all. no free city pass given although Zurich city website says about it. Location wise, it is close to Zurich HB but there are so many uphill steps to climb up. We had three wheeled suitcases. It was nightmare! There are Tram 10 right in front of hotel to Airport.

Clean, downtown, lovely soundproofed rooms

A very well located hotel for the main restaurants by the river and for the excellent local trams - great place to spend a few days

It's something new & it worked well!

There is intentionally no visible desk clerk or housekeeping staff. Check-in and entry to the hotel is all done by using electronic 'keys' that you download onto your smart phone. It was extremely quiet and clean -- I never heard another guest coming or going. There is an intercom outside the front entrance in case you can't figure out how to get in when you first arrive, and this helped me when I first arrived. The younger generation will 'get' the technology much quicker than my older brain did. I believe this is a good trend , because it requires fewer people to run the hotel and probably leaves a smaller climate 'footprint'.

Thumbs up

I would definitely come back and stay when coming back to Zurich. Easy self check in.

Very good hotel, everything close by and tram stop right outside. Definitely recommend to others.

This is by far a whack ass hotel. It is a terrible place to stay. It is “contactless.” When get to the hotel, the front doors are locked. There are no employees. You must used the information emailed to you to then get through the front doors. After that, check yourself in (by yourself). Imagine going to a hotel and nobody is home. Don’t stay here, the room is nothing special for the price you pay. The inconvenience is not worth it.

Good location, but hope there are staff around during some hours.

Good

AC was nice. Very Clean, excellent comfort

The keyless option was very easy to use and was convenient so you wouldn’t lose your card keys!

Responsive staff answered what’s app messages within 5 minutes when I had a question and asked for more kleenex for the room. The access to the tram (essentially at the front door) was fantastic. Room was clean and comfortable. Would stay here again.

My first time to do a self check-in. It was easy and communication via what's app was very helpful. The hotel is modern and clean.

While self checkin, any issues handled quickly with call at reception area or via reservation contact phone to very friendly and helpful staff who also arranged an inexpensive taxi to get to airport. Spoke English well and delighted with kind and courteous help.

Excellent stay if on a budget or visiting the ETH.

It was my first time in Switzerland , so given we’re staying only two nights in Zurich before moving on, tried to be economical. This Fred Hotel looked close to the station, but a good climb up hill. After a long transatlantic flight, should’ve known the Bus Route 10 could have made life so much easier! Ok, not this property is know for no lobby and being self check-in. That took a while getting the proper QR logged in and all docs provided. After that, it was a nice stay, good value, just a bit cramped in the bathroom. In a budget, excellent stay!

Good rooms, self check in process can be improved

The room was spacious and modern. Located in the old town but somewhat away from the main areas although close to public transport options. It very clearly indicates self check in and there is no one onsite to assist - and not too responsive to emails either - I sent a request via the hotel.com platform and did not receive any answer. There are standard emails that are sent to you to provide guidance for self registration , locker service and access to keys but these are not sufficiently clear although there is an intercom at the hotel that will connect you to the service staff if you arrive when they are operating . The problem is perceive is that I don’t think the service staff was able to understand the actual details of how things work and explain it - and would give vague broad answers that was not specific enough to be helpful . Eg I was told I would receive key access via email but that is not really correct - one receives access upon check in and gets onto a website that shows a series of access that one operates by aliding some options - hard to explain - so they need to improve the description via images . When I finally got everything to work, it was all quite clever but had a spell of anxiety until I could figure it all out. I was happy with room and location - but gave a 4 star for this gap

Great location and self check in and access worked really well. Comfortable good room and bed. Would definitely return

Great location

The hotel is in a great location close to HB and on a tram/bus route. There are no staff on site and entry, check-in and check-out are done online. The room was clean and comfortable. I had a couple of maintenance issues which I contacted management about, and they were quick to reply, but not resolved, but I only stayed 1 night

First people need to know to use the Tram from the train station. The walk involves hills and stairs, very hard with suitcases. Suggest you go to the Info Center in the train station before you head to the hotel. It was very helpful. You can book transportation and tours in the SBB office in the train station as well. The hotel is totally self serve, you communicate via WhatsApp, so very out of synch, not helpful. The room and bathroom were very nice with air conditioning. The Tram is just outside the door, so transportation was very easy.

The self check-in process did not work properly. First it required internet access which we did not have on our phones coming from Canada. There was wifi but the security requirements to get connected made it impossible to connect. It required that you receive a code by text to connect to the wifi. The next option was a card system that eventually worked. Then the site had three elevators and initially we wee told to go to the wrong eleator.

Self check in was a nightmare! Other than that, everything was great!

I feel safe to stay in this hotel, no one can come in only the checked in person can open and lock the rooms by using their own phones as their keys

Fantastic

Perfect location to everything with a short walk or the tram! Comfy room and good size and easy check in!

Terrific location with tram stop right at the doorstep. Very efficient self-service. Everything works. Would definitely stay again and recommend to friends.

Vacinity close to central station. I also liked the self service.

For booking last minute on a holiday weekend, I must say I was pleasantly surprised what I got for the rate. The pillows and bed could have been a little more comfortable and the room in general could have been a little bigger but again, for the rate, I found the bathroom very nice the room clean. I would book here again.

It’s was a nice stay. There are no staff there but you can call to another Fred hotel( at first we showed up there and it’s confusing to realize which hotel you booked ). We didn’t understand the idea of a big picture on the wall showing the huge fire in the house. Kind of weird.

The three Fred locations were a bit confusing but it was a lovely place when we found it! Not many restaurants close by. The university grounds made for a nice evening stroll.

easy self-check-in, close to bahnhof, neat, clean. Didn’t need or receive any special services. Only teensy problem, and not the hotel’s fault: it’s a lot of stairs taking the shortest way from the bahnhof to the hotel. Would stay again.

Clean, modern property. Free use of lockers was very useful. Walking distance to town and ETH University. Will definitely stay here again.

Not use to safe checking in, must have wifi connection

Dirty sheets

Affordable price for the area, very clean updated room including a little balcony. Tram stop right outside. Free baggage lockers. No staff at all on site and you NEED your phone with Internet access for everything. A little more information on how to use the system would be great to have on site in case guests are new to it. The room and bedding was too warm for my liking, I would suggest more options to choose from as well as thicker pillows.

Great stay at Fred Hotel

The place is nice and clean, plus comfy bed. Location is great too very close to town centre, 10 mins walk.

It was very easy with the self check in options and luggage hold after our stay. Super easy to walk to the main areas in Zurich too.

This hotel is not what they show in Expedia Didn't have a Front Desk, you need to call some number in the "reception Desk", nobody answer and treat you with bad response. I will never recommend this hotel to somebody or friend. i lost my money in this reservation Bad Hotel

The location of the hotel was great, however, that’s the only thing I likes about my stay. If I needed something, there wasn’t anyone to get help from, no available staff member. Rooms were clean, but there wasn’t even a bottle of water, even to purchase, however there was tea and coffee. I don’t think it’s worth for the price I paid for.

Perfect location for a solo traveler for a short stay

Very good.

The self check-in is a little difficult but the assistant on phone help us. A little problem with the tv set but the room mate help us.

The hotel was located right by a tram stop which was very convenient for getting around.

Easy self check in , air conditioning, clean , comfortable, coffee, tea and bottled water included . Nicely decorated. Slight uphill walk from train station but easily doable .

Excellent location and very useful

Great stay

Smooth check-in process with clean and modern room. Had an enjoyable stay!

It was a great place close to everything in Zurich. It was very convenient to wonderful places to eat as well as the scenery around the hotel being magnificent!!

Great location

Convenient location near Zurich University and train station. Comfy bed, very clean.

You make your own roomkey at checkin but it does not tell which room you get. We had to call to know which room. AC does not work. We asked how to turn on the AC and the phone service person said, turn the window open.

Very nice room and was able to do early check in. Uphill climb to the hotel despite the short distance so take the tram instead

Great location, very nicely designed and efficient room, easy to use phone as key, only minor issue was there was no-one around to ask for an extra pillow

Nice room- great location

Nice rooms. Great location (AT the Haldenegg stop). Responsive customer service despite no front desk (used “contact hotel” thru hotels.com.

This is a great concept to be able to check-in and check out without any interaction with anyone! This was a studio room, which clean & tidy and absolutely conveniently located.

Nice room, questionable operating model

Beautiful hotel with a nice and clean room, and an interesting concept of no front-desk staff. Unfortunately, this had bad consequences for two matters for me in my 2-night stay. The first is that I needed additional towels. I made the request late afternoon and learned that those are not available until cleaning staff coming back in about 11am the next day. Second is that there was not warning and hot water was shut off mid-morning for planned maintenance. When I called the service number, I was assured the hot water would be turned back on by 6:30pm. At 7:30pm the hot was was still not back on so I called again. The service desk knew nothing of the issue and said it would be turned back on the next day when maintenance staff came in. It was turned back on mid-morning the next day, but that was 24 hours without hot water. I believe if there were a front desk staff, I would have received better service and likely not been without hot water for so long.

Fantastic location, very nice rooms that are very clean. The electronic key is different but pretty cool when you get used to it.

After check out was not luggage storage service. So, i'll payed expensive zurich staiton luggage storage.

A very nice room, and a short (though) steep walk to the river.

The lack of in person communication was difficult. They did not always the phone number provided. No daily condiments unless you saw the cleaning lady in the hall. One time maid service in 10 days was not adequate. If your phone dead when you get to your room you have no access because of app entry. Shower was extremely slippery. I would not recommend this hotel for the “older” generation but for students would be great.

Nice room and facility

Eine bodenlose Frechheit

Ich buche über Hotels.com erhalte einen Buchungsbestätigung. kurz vor meiner um 13:00 Uhr Abfahrt, kommt die Mail "Everything you need to know ..." von Hotels ... nur bei der Ankunft ist das Hotel geschlossen ... nächste Hotels Mail ... "We heard your plans recently changed" ... nicht meine Pläne habe sich geändert sondern die des Hotels. Es macht einfach zu, ich soll mit dem Taxi zum Bahnhof fahrn und dort übernachten. Ein No Go - Null Punkte für das Hotel und Null Punkte für Hotels.com denn man hängt irre lange in der Warteschlange und der Kundenservice und der versucht nur eine Verbindung zum Hotel herzustellen.

Hotel Leoneck was closed due the Covid-19 pandemic and I was accommodated at the Walhalla Hotel instead, which is located just next to the main train station. Air conditioned room was particularly appreciated on that hot night of my stay.

Had issues at check-in. Took FD quite a while to locate our reservation. Other then that we enjoyed our stay, especially the buffet breakfast which was included. Great location. Would stay there again.

Great staff but...

The staff was great!! Check in person was very helpful as we were new to the area. the restaurant staff was fantastic in helping since we were new to Swiss food. the room was tight, not unusual in a big city. the issue was the tub/shower design was very small and the grout had lots of mold.

Lovely reception. Welcome drink. Great views. Well-stocked bar and friendly staff.

Convenient hotel

Comfortable stay and the staff were very helpful. There is a tram stop right infront of the hotel.

Walking distance to the city centre, tram stop right in front of the hotel very clean and tidy. The breakfast buffet was just OK thought.

good place

It was a good room but very small even though we had the upgrade. Convenient with a tram stop right outside the hotel

Nice staff. Very accommodating and helpful. Love the service and the hotel

I've stayed here once or twice a year for almost 10 years and I like it because I can 1) walk 10 minutes from Zurich HB and be there 2) be 3 blocks from Old Town 3) have a great, and usually free/included, breakfast 4) catch the #10 tram right outside the hotel to Zurich Flughafen. The rooms are clean/safe/nice sized and many have small balconies.

The location is great. Within walking distance from zurich HB though it is a uphill walk. Nonetheless, there is always the tram just in front of the hotel to take to the station. Room is small, as warned in the other reviews. Hence, if room size is impt to u, please choose a bigger room. Service of the check in staff were friendly and kind. The same cannot be said for the restaurant staff though.

Nice location - walking distance to train station, tram stop just outside. The room was tidy with a balcony. The front desk staff was helpful and gave me a late checkout without a fuss.

My room was filthy with dust (to which I’m allergic), overheated, and there was a noisy public walkway right beside my window. The hotel’s staff were rude and unhelpful. I was physically sick a few hours after eating the hotel’s breakfast.

Good value for a spacious room 10 minutes walk from Zurich HB. Although the hotel is slightly dated, the staff maintains clean rooms.

The staff were very friendly. Location of the hotel is pretty good. It is still within walking distance from the main train station. If you have luggage with you, it might be a little challenging to walk from the train station to the hotel. Otherwise, it should be ok. Overall, a satisfying stay at the hotel.

the room was a little bit smaller for 3 people. the room was so clean.

The lift was very small so couldn't fit many people with luggage in it. Pretty much had to carry the luggages up two floors.