Staff is super helpful

The hotel is very clean and staff are very helpful and friendly.

Great rooms, great value for the price, kids club on sight. highly recommended!

My stay was perfect. This hotel offers a lot of amenities, which was wonderful, and the cleanliness was excellent. The staff were very friendly and helpful. The view from my room was stunning, and the room itself was also very nice. However, I didn’t enjoy the breakfast much because there weren’t many choices available. Additionally, the hotel could get quite noisy at times due to a lot of young people partying late into the night. That was the only downside to my experience.

Good stay they value each penny spent , breakfast has variety of options.

Very new hotel and the staff were all very friendly

I stayed in the room with the personal jacuzzi. I will DEFINITELY be back. The agent that checked me in was great! I absolutely love customer service. It keeps people coming back.

Very good and well

My stay was memorable, thanks largely to the friendliness and attentiveness of the staff. Maxon, in particular, left a lasting impression. He has a rare gift for truly listening to guests and making them feel heard, especially when challenges arise. His calm, thoughtful approach and willingness to go the extra mile turned what could have been frustrating moments into opportunities to feel cared for. It’s clear he doesn’t just see hospitality as a job—it’s something he genuinely believes in. While the housekeeping team could refine their attention to detail, the warmth and professionalism of people like Maxon more than made up for it. He’s the kind of person who reminds you that great service is about connection, not just transactions. Thank you, Maxon, for making my stay so meaningful. You’re a true asset to the hotel and a refreshing example of what hospitality should be.

Great spacious room. Amazing balcony views. Spacious wet room/bathroom. Housekeeping excellent. Daily chocolate platter was very indulgent. It’s very much a party hotel so some guests can be noisy well into the early hours.

Excellent choice for bachelors or people are looking for nightlife. Finishing of this building is amazing and also the bedding!

Terrible customer service but Good Hotel Building and quality of room.

Hotel was excellent. Did not get to participate in the numerous activities that the hotel provides however they appeared fun. Would definitely stay here again. Also the staff was excellent

The rooms and bathrooms are nice

Great location amazing staff

The staff was excellent.

Very welcoming and clean atmosphere

Very clean & well established

Horrible service at this hotel. Rooms looks nice. Took two hours to receive towels. 5 phone calls for someone to fix the espresso machine. 2 hour wait for someone to come clean the jacuzzi. Each time this was reported to management, they would take 24 hours to send a manager, after multiple phone calls requesting one. The manager would come say give us another chance. Then this would all repeat again. Checked out one night early from my reservation because of my awful experience and they still did not even refund that last night. Terrible management. Cannot emphasize this enough. Do not waste your time with this location, they ignore any requests and complaints until you make a fuss about it, and even then, they do the bare minimum. Far from a 5 star experience that’s for sure.

Lovely property and great staff just in an inconvenient area

Great property with amazing views and service!

Just amazing, preferably adults only

Amazing stay. Second time there

Clean

Amazing view!

Busy hotel with all different walks of people staying there . Best suited for adults 25-40 . The room was nice and cleaned daily, breakfast was the same everyday but very good , half board option was good as well .. construction can be heard and seen from your room, and at the pool but nothing unbearable. All in all I would give my experience an 8/10

Had such a great time staying here and the staff are the absolute best

One day solo trip. Excellent facility

Great

This hotel is absolutely beautiful. My friends and I book a 4 bedroom Penthouse, and all bedrooms had bathrooms inside. The wrap. around patio, with stunning views was breathtaking from the balcony, our rooms, the infinity pool area was relaxing, inviting and peaceful. Housekeeping was phenomenal! Every day we came back to find our rooms neat and items organized. The breakfast in the morning was delicious and very convenient. The staff we're courteous, efficient and friendly. I definitely will be back. I highly recommend this hotel.

4 out of 5 unique architecture !

Loved the hotel. Staff all very nice and welcoming. There was only 2 problems i found they are pushy for double payment. I paid for breakfast at the reception they day i arrived and the next day at breakfast they tried to charge me again. When i showed them the receipt that i had paid, they still pushed for the money. And even came to my table with the card machine to push me to pay. Then another day the cleaner opened my door and left it wide open. And left, nowhere to be seen. I had gone down 5 minutes before and forgot my card so went back to get it and found my door open with nobody around anywhere. Nothing was missing but i didnt like coming back to my room open for anyone and everyone to walk in. I told front desk but never heard anything back. Apart from those 2 things the rest of the stay was great. Goose bar was really good to chill and watch football, the pool was really nice, the food was nice from all the places i visited in the hotel. I would stay again

Amazing experience! Clean room and very friendly staffs.

Noisy party hotel in an area isolated . Road works , property developments and traffic holds ups to and from hotel area .

It is a happy hotel , great bath

Shouts to the room service staff who took good care of me and made me feel welcome. I’ll definitely be back

Very clean

I would not recommend this hotel. Stayed in the most expensive room om the 59tj floor and it smelt of cigarettes and vomit. Unpleasant odours in the four bedroom villa. This ruined our experience. The manager had given us a discounted upgrade but it was a mistake to wait an hour after checkin time for the room.

Excellent and recommend

One of my favorite hotel, i love to book it

Overall it was a lovely holiday the only downside was a rude lady bar tender who worked outside kept constantly coming up to us moaning and insisting on tips etc, a lot of other guests were complaining about her attitude as well. Everyone else at the hotel was amazing and the property was very clean.

None

Everything I could want

Nice

They are not clear request some ice to my drink they told me I should pay 20 Durham ( charge about 5 Dollar) for the ice !! service very slow . any service to me they asking me to pay first ( look like i am stealing. simply the priority for them is paying.never come back for this hotel again.

Amazing staff

7am maintenance wake up

The hotel is very nicely appointed with a unique design, comfortable rooms and great options for F&B. We were in a high floor (34th) balcony room which was nice as the bathroom was to the side of the bedroom so you also got views from the bath. Hotel seems like it could do with some TLC in a few places but generally good condition. What I didn't find ok was at 7am there was heavy building maintenance outside the inner door on an open large balcony adjoining. This wasn't just light work it included welding, concrete bashing and circular saw cutting which made any further sleep impossible. This ruined our stay quite honestly, I know works have to be done occasionally but surely not at this hour in a hotel. Also it's low season so I'm very sure it would have been possible to not use any rooms in this area while the work needed to be done.

Vary good service neat and clean rooms

Great hotel, big rooms, decent breakfast

Perfect as always

lovely place and amazing staff, especially the lovely man at the reception who greeted me so warmly and made me feel at home

The property was great loved the personal jacuzzi and the pool. I didn’t like I was able to get the kabobs off the grill it wasn’t a part of the menu. I left my Apple Watch on the food cart. I only stayed there for 1 night because I was staying at their sister hotel for 5 days. And we couldn’t check in during my early arrival. However, they had someone bring my watch over and security brought it to my room. I was very appreciative of that because we didn’t rent a car and would have had to Uber there and then back.

Always my destination

Nothing

The best place i ever stayed at.An I’ve been a lot of places.

Staff are amazing, free valet, room has washing machine that was surprising and excellent!

It’s amazing

Full service resort

Good stay

Room was great, cleanliness was great too, sink drain blocked but they sorted it asap, food just average, prices unexpectedly high, dont touch anything from mini bar they will not return your deposit even if u touch a can of pop only Location not really ideal specially if you intending to stay connedted to downtown and business bay

Friendly staff, great room service and very spacious rooms!

Noisy as hell. People partying all the time Loud music. Singing etc. very disturbing

Overall an average experience. Faced some issues with room cleanliness and condition/facilities but this was later resolved.

Check-in process was a mess. Having reached at 12noon, they couldn't allocate a room till 4pm and that too only after contacting them twice at the reception, even though they took my number Hotel valet parking system is a mess..it takes ages to get the car back. Overall this hotel is good for cleanliness and may be very good for young party goers.

Terrible service. Check in 2h late and pressure to chexk out at 12. Missing items in the room and constant call reception to remind them on things that are missing. Nightmare

Very nice hotel rooms with balconies, some suites has private pool. Over all it’s a nice choice

First room: The property was very dirty, when we got into the room a smell of cigar smoke hit us hard, the sofa was dirty, the toilet kept running water and the lamp was of full of dust. Second room, because we were not going to stay on the first one:The floor was dirty, the curtains stained, the table top stained and the bathroom door didn’t close. Even though it was their responsibility to keep everything clean for the clients and when we got there it wasn’t the case, we asked for a reimbursement to be able to move to another hotel but they said that a reimbursement was not possible.

Good place

Great

I love this Hotel!!! 😍

Amazing location. Perfect distance in between everywhere

The stay was amazing. The hotel was very clean and the service was great too. I would definitely come back.

Dirty!!! Noisy party’s till 7am Horrible staff NEVER AGAIN!!!

It’s an 18-30 party hotel!!? We booked for busines

I think Hotels.com needs to review its rating of this hotel. It’s a glorified 18-30 with pool parties and shots in the pool nonsense. It’s not at all appropriate for business. Our room upgrade was 3000AED and we ended up in a room overlooking the pool. R&B bashing out from 10.30am-1.30am with the construction noise of Dubai starting at 5am..,, sleep was not an option. The staff were only interested in getting you to spend rather than address their mistakes. THIS IS NOT SUITABLE FOR BUSINESS

Amazing

Very good experience; def returning.

We loved your hotel room, especially our own private pool. The cleanness that was provided with an amazing view. Our dining experience at the Italian restaurant was amazing.

A very Laid back 5 star hotel. Great for us. Service amazing, food quality great and comfort fantastic. If you are looking for fun, relaxation at a good price this place is for you. No longer offer the shuttle to Palm which was disappointing. But overal fantastic stay.

I expected more from this hotel brand . All in all , I felt my stay here was average . There are many things which need to be improved : 1. It’s really difficult to get a taxi from this hotel and there is no system for the staff to book a taxi for you . Some of the staff will not help to book a taxi for you. I have never had this issue at much lesser known hotel brands I’ve stayed in Dubai . There are hotel taxis available but they will charge you 2 or 3 times more than the price of a normal metered taxi. You will have to just stand and wait for a normal taxi to come past . 2. There are so many amenities missing in the bathroom !! Where’s the shower cap ? Where’s the comb?? And the squeeze soap bottles wouldn’t even squeeze which I found really annoying and I expected more from this hotel brand. Plus the shower hose was leaking. 3. Breakfast was really underwhelming and again I expected more from this brand . The food buffet items were cold and nothing unique . You can get all the same food from lesser known hotel brands that I’ve stayed in Dubai previously . Have breakfast early from around 6.30 - 8am for a better experience because after 8am it gets very busy. 4. There is NO free shuttle to the Five hotel in palm Jumeirah!! Despite online saying that there is!! The good points: - free beach and pool access to the Five hotel at palm Jumeriah. - Friendly staff generally - very clean room - amazingly comfortable bed

Nice building and Spa facility, very bad service, I asked for a late checkout and I went to the spa, on my way back to the room my card didn’t work in the elevator and I got stuck in a different floor waiting for more than 15 mins for someone from the reception to come and provide me access to my floor! My card was deactivated before my check-out time and it felt very annoying and uncomfortable waiting in my spa robe in another floor.

Not happy

The stuff are amazing the are so friendly and welcoming , the room was clean and I liked the View , for sure it will be my heading next time.

One of my best stays in Dubai

Very clean and friendly staff.

Great time…. Definitely a party hotel

Overall experience was great …. Hotel staff is always nice and very helpful

Noisy

Staff was excellent

Great hotel great food but bed sheets gave me allergies

My room had a beautiful view

All good

.

Everything from when I first checked in to my check out was handled with the upmost quality and the staffs willingness to go the extra mile for customers was admirable

Amazing rooms

AC was not working on my second day of my stay. Dubai is very hot and humid and it took 3 hours to fix the AC. Staff did not respond until I went downstairs to the lobby at 2am very upset. After fixing the AC the temperature was not adjustable and it was stuck on 15 degrees till the next night so it was freezing. Staff was inattentive again and did not do anything till I went downstairs at 4am again. I asked for a room change and it took at least 2 hours. I was not even upgraded or compensated even though the staff said I would be. I was moved 30 floors up in where I had to wait for the elevator at least 5 minutes everytime I had to leave my hotel room and the elevator would stop on at least 10 floors on my way down. Very noisy neighbours blasting music till 8 am in the morning. Overall very disappointing for a 5 star hotel.

Unit was not given as per booking category. Rest experience was fine

It was a good stay. Thank you!

Great place for the kids and family

Beautiful hotel and the our room was to die for however we were surprised we were charged for ice given that the country’s temperature was over 100 degrees fahrenheit during the summer season, unacceptable. 2. The two bed room private pool room has a full kitchen however was not fully stocked and was without any cookware or cleaning supplies. 3. Upon our request, they provided us with overly worn/ damaged pots that didn’t look clean given the prestigious title that the five hotels holds this was also unacceptable. The wifi was super spotty asked someone to check it and never did. The pool is rather small. The area is secluded with a lot of construction around. The Italian restaurant was great, Jessi was the best waiter and had awesome recommendations. Soul street was also good. The mansion on a Wednesday, wasn’t all that. After a while the vibes died and DJ Stark played the same genre of music after a certain time. We had a bath tub and the day we went to use it the water was brown. Very disappointing.

Pretty is very bad receptionist check out your worker cheating on their mistake making people never be back again

Very very noisy hotel, people party till 5 in the morning, drung and extremely lousy people.

Dissappointing and worst hotel in dubai

There are many more nice places to stay in dubai. I opted for a room with a balcony and jacuzzi. Little did I know that my room is hidden away and there is no chance of sun. What is the point of this room if it is hidden away? It is the same for all rooms with jacuzzis and balconies so do not waste your money! onto in room living - There are not enough sockets in the room. Esecially with todays day and age majority of 5* venues adapt with the ease of charging ports / usb. This was not the case. Finally, the hotel decided to charge me a mini bar tab for something we did not use. MAKE SURE you get an inventory of the items in the mini bar or they will charge you!

It was so amazing

The whole property is overrated my pair of eye wear were stolen by House keeping in my room thank God I kept my valuables in the locker location is inconvenient and far from city