We had to request a new room as the one we got the first time was not clean. The rooms need some maintenance. All the employees are friendly and willing to help. The restaurant is very good and all the staff is amazing! The location was convenient for our family trip, but it's located next to a bus station and its very busy with a lot of people waiting for their bus oustide the hotel.

Excellent

Love the place !

The property was very convenient it had the freeway right beside the hotel, a lot of dinning options and easy parking.

Easy parking

Easy parking

Great

Nice and very well located

It was clean attentive staff. Perhaps the staff could use more training. As i was there in the evening, and had no taxis going there. The hotel has no shuttle there and i asked for any options that maybe available. The receptionst hung up on me two times. States there are no options. Unacceptalbe. At least an i dont know or contacted someone that could have better assisted.

Bad taste

Not so clean rooms, old furniture, the towales very much old also the linens. Overall the hotel charges way too much for what they offer . And I stayed for 10 days .

Kids loved the rooftop pool

This hotel isnt what it was a few years ago. Dirty sheets, dirty towels, uncomfortable pillows, i chose this hotel because of the pool/view but the area was closed due to maintenance. They should post that on their page.

Hotel in excellent condition and the restaurant service excellent too

The property was a nice property for a short stay, however our room looked like it had not been cleaned, but only the bed made up. Floor was dirty, pillow cases had marks as either unclean or stained.

Ok

Not very welcoming nor were they nice

The A/C was not working. We spoke to the lady in the reception and she asked us to wait because they’d send a technician out. If it didn’t work after that, they change us to a different room. Which they did, after the technician told us it would be working. The second rooms A/C worked great. The bathroom setup for both rooms were a bit weird. The whole shower area gets wet so it makes it a bit uncomfortable when traveling with family because you have to undress and dress in the common restroom area, which has no door. Ultimately, we spent two nights there and it was just ok. Night Shift reception had a little attitude but we paid her no attention. Also, we constantly had to get keys reprogrammed.

The staff is amazing

Though is a hotel chain it felt like the local staff was empowered to make decisions. This made it feel like home. Great restaurant mgr and front desk

Todo muy bien

It was a reliable choice. I would stay here again.

Muy mal servicio por parte del personal.

Me encanto lo único que no hay tiendas para distraerte y nada cerca y cruzar las calles caminando no es buena opción. Muchas construcción.

just perfect

Old dilapidated and dirty

Overnight Great stay

Our room was exceptionally clean. Very comfy mattress and pillows. Customized note and welcome cookies in the room at check in was a nice WELCOMING touch. Pool and pool deck was nice and clean. Only thing is there weren't enough towels at pool/ gym area for all guests.

Súper amables

Hotel is not in Fundidora park, its 5 minute taxi to main entrance. 100 peso cab ride.

Always stay at this location. I feel safe and the safe is so nice

The view is astonishing, the pool patio area is reddit nice as well.

Only thing I like from this hotel was staff was friendly, and location.. but the place is nothing like the pictures.

excellent customer service, friendly and helpful staff

Muy bueno

Check in was a little longer wait than usual. Should have two individuals helping the front desk. Also, there was a very strong smell that made me super nauseous. The smell was nice when you first walkee in, but it was too much

One individual at reception at 4pm… my room was dirty and dingy…

Expedia never mentioned under construction or remodeling, this was happening while our stay. Clean rooms but, smell like paint most of the time & humid

I love the place it was super close to everything

Great price and great area

Perfect location

Staff was very friendly and helpful.

I stay here anytime I visit Monterey, MX. Its safe, clean and the staff are very friendly.

My room wasn't ready almost 4 pm, and i have to pay different because they only ready was double bed. I stay there multiple times, but seems like they not recognize that

Great Experience

Had a great experience as I indicated in my rating over all 10 out of 10

Poot service- doorman rude asking room number to let guests in, poor service at the restaurant, bad tasting expensive food, location is far away from fundidora park, name is misleading

This is the second time I'd stayed at this place. I love their breakfast, although, they need to improve their cleanliness in the rooms to get rid of mold in bathroom and shower.

Staff was extremely helpful and courteous. I have stayed there twice for business and had a great experience each time. Monterrey is an industrial manufacturing city for the most part so its not like staying in Cancun. However, the area was very acceptable and great for business. One taxi driver really overcharged me on a fare so you have to watch out for them. I speak fluent Spanish and travel worldwide and the driver assumed I was a naiive American. After that I used Uber with no problem and far better rates.

Muy limpio cerquitas de todo las actividades que fuimos hacer super recomendado!!!

Good service

Esperabamos mas por la tarifa que pagamos, el baño del cuarto tenia hongos en el baño, el edificio no es muy nuevo, el staff muy amable

Views were beautiful from the room / rooftop . Ac doesn’t work properly. Lights went out . Staff was friendly and housekeeper was awesome .

Five Stars Hotel

Cleanness (beyond my expectations, super clean) Excellent Customer Service, and Very Sanitize

The Building has Many Covid Restictions, which is Great for us, but the bathrooms are moldy and the rooms still have Glass cups for the coffee what makes it inconsistent.

Todo perfecto. Nítido el equipo súper profesional en el restaurant la mejor atención

elevator was not working good

Great location and safe to park your vehicle

Nice and friendly people but they need to have 24. Hours snacks store

excellent customer service and room service

Very good service Light switches in the bedroom confusing.

Quiet and clean

Visiting Monterrey

Our experience didn't start on the right track. We understand that normal check in for the hotel is 3pm. We had travel overnight and with some great difficulty, not to the hotels fault. But, when we got to the hotel at 1:15pm we asked if our room might be ready. The front desk told us that it was not. We informed them that we would wait in the sitting area just outside the door. After waiting for an hour and a half. We asked one more time if by any chance we can access our room. She said "oh yes, it has been ready" I guess they decided not to tell us. The other weird experience we had was the coffee shop in the first floor. My wife got a coffee in the mornings and every day for the five mornings that we purchased the coffee the price was different, but the order wasn't. On the other hand our cleaning lady was excellent, very friendly and helpful. The room was clean and they seem to take precautions and restrictions towards covid19 virus. Which we appreciated

Very clean ! staff very professional ! Convenient location ! Beds bmvery comfortable ! Good programing on tv ! Quiet and peaceful to rest !

Even with all the Covid scare. It was a very smooth stay. Very clean. Very friendly.

Good, but overpriced

The hotel looked good and was clean. Because of the covid pandemic, we weren’t able to make use of the pool or the bar by the pool. The room was very clean and comfortably cool. The beds weren’t super comfortable, but were comfortable enough to rest. The pillows were great and comfy! The room was very plain and there wasn’t a hair dryer in the restroom area. The toilet area was separate, but the door didn’t lock. The cost of the room was somewhat over priced for what we got and the breakfast was not included.

Overall our stay was satisfactory. I was disappointed with the amount of storage in the room. We traveled as a family of 4 so with there being no type of dresser or drawers we constantly had to be digging through the suitcase. Which one also had to stay on the floor. Also we figured now a days we would see a refrigerator and microwave? Hair dryer we got only once we asked as well as coffee left in our room. We had a room on the 6th floor beneath the pool which was so noisy, but not from guests! We were awakened every morning by the sounds of them sliding chairs and tables around. Overall nothing but the staff stood of as special!

The hotel was really great concerning the staff . They provided us with everything we needed. Only downside was the kitchen staff takes life. I went and got my own orange juice because we had been waiting more then 10 min for a waiter and they came and told me i had to pay full price of the buffet because i got the orange juice.

Love the swimming pool. But the water was just a little too cold to enjoy.

Easier and fastest check in ever. Strongly recommended.

Employees very nice! Restrictions on swimming pool and outside area. You couldn’t be there late just until 9:00 pm every one was outside upset on the parking lot!

Property was nice and clean, felt safe and secure and all precautions were taken in regards to keeping personal protective equipment (PPE) by all staff and visitors. Definitely recommend this place and will be coming back in the future.

All was good

Location its very clean professional staff

IT WAS A GREAT STAY WILL DEFINITELY STAY AGAIN IF THE OPPORTUNITY IS THERE. ONLY ISSUE WAS MY ROOM KEY WOULD ONLY WORK FOR THAT ONE DAY AND I HAD TO KEEP GETTING A NEW ONE FOR EACH DAY I WAS THERE BUT THEY WERE QUICK TO ASSIST. I RECOMMEND IT.

Hermosa vista desde la alberca del hotel excellente local, y muy buena comida

This is a very nice hotel we love staying here when we come to Monterrey. Super clean, friendly, and free parking. The staff is amazing!

Todo bien

Esta muy a gusto, trato amable del personal

It is in a great part of town, next to a park. There wasn't many places nearby to go eat at. The meals are good value in the restaurant. I would stay here again.

Mala comida

Habitación amplia y cómoda. La Alberca en el roof esta muy bien. Con buena vista. Las opciones de desayuno son buenas, pero las de cómoda muy malas sobre todo las ensaladas.

Luis

Excellent stay

Good

Highly recommend the Jr suite

Everything really clean and everyone super courteous.

The hotel looks nice on the outside and first floor. But it’s a bit deteriorated overall.

Very clean hotel, nice views, good food and there’s a Starbucks in the lodge

Very clean and contactless check-in. Starbucks in lobby

Very Good

Excelente ubicación y servicio volvería a hospedarme

Friendly staff, excellent breakfast buffet, safe area

nice and clean, staff is friendly, and it is closed to Fundidora Park

Hotter then Hell

The AC was a joke. Monterrey is an extremely hot City and the air conditioner didn’t work. After repeated complaints the hotel offered to switch us rooms but the new room was the same. Will not be staying at this property ever again.

The service on all the employees Restaurant really good service Food one of the kind

I am disappointed because I book for a king size bed, and when I got there they told me that they only had a room with double beds. I dint find the bathroom clean as it should be, the rooms didn’t had a coffe maker so no coffe if you drink one before bed time, had to walk across the stree to buy one at the gas station. Don’t get me wrong the staff was excellent, I am talking about the room so I decided to check out and book another hotel while my visit in Mexico.

I usually need an early check-in whenever I travel, which honestly I just use it to change my clothes and put on makeup to go out all day. It was unpleasant to arrive early and get a room denied supposedly because they were fully booked. The attitude of the receptionist was not up to the standard of the hotel chain and not empathetic at all. I checked room availability online and discovered the full booked excuse was a lie. I would only go back because when I gave my comments to the supervisor, they gave me an earlier room, which I only used to drop my bag because I had already changed in the bathroom, and because when I came back at night they had left a nice plate with some fruit in my room. Usually customer attention is great, maybe this receptionist was new.

staff was amazing they try to help at every moment

Near about the fundidora park. Close to the free way

Great!!!! Excellent hotel with great location at monterrey, close to several places to eat, serivice desk great, I recommend to stay at this hotel

It was good

I love the location of this hotel. It is near Fundidora park, many great restaurants are nearby and it is convenient to many major roads and highways. The rooms are nice and well kept. The food is excellent. The breakfast is amazing. Their omelet chef will make anything and it is always authentic and traditional. The best thing about Fiesta Inn Fundidora is the people and staff. They always treat me like family and that is why I continue to return to this hotel every time I am in Monterrey.

It was very very good

Fiesta Inn has become 1 of my favorites franchise

This time I have to say that management at Fiesta Inn provided a services beyond my expectation. A situation created by an email from hotels.com lack of clarity was resolving by their management team at Restaurant and Alexander at front desk. I want to recognize that Fiesta Inn has become one of my favorites franchise to stay in Mexico.This time hotels.com gold team was extremely unprofessional.

Good location just what we needed to rest for a night

The room was comfortable, no noises interrupting one's sleep. It was nice to have coffee available in the room. TV programing was good too.