I’ll always use Fairmont in my travels This is my 6th fairmon

A failure to address earlier emails resulted in very poor check-in. Unfortunately this was compounded by misinformation to staff which ended up with embarrassing issues for us. This was not good customer service which was more customer apologies than service. The did address the issue but I felt they were more interested in the money than the compensation. Only saving grace was Bar19 lovely staff, good food and great view over Baku Nice hotel. lovely city, i expected more from the hotel. John

The staff were very very nice and helpful from the front office staff to the staff at the breakfast restaurant . The hotel is well appointed , room was very spacious , bed was comfortable , heated floors . The hotel is a sight to behold and a great one to stay in . Would be back in a heart beat . The breakfast was always sumptuous and had great variety .

They can't make a coffee. Hardly anyone speaks English. Not service oriented.

My room had AC that stopped at 75F. I had to request a room upgrade three times, and by the time they offered it it was a smaller room on a higher floor (twice they took me to options where the prior occupant had smoked in the room--the rooms reeked--which the porter admitted was a big problem with the guests there) my son had fallen asleep so we stayed. They also put us on the 18th floor failing to mention that there is a restaurant on the 19th floor pumping out LOUD music...the night they played jazz I could hear it down to the individual instrument. The breakfast buffet was very poor - not what you'd see at a Fairmont in North America or Asia. On the plus side, one of the younger concierges was very helpful.

Helpful kind staff, breakfast was perfect also the restaurant staff was super kind. ** room fridge was locked and they asked me for deposit to unlock it, after little argument they opened it

—it’s a perfect blend of luxury and comfort. If you’re looking for a place that exceeds expectations, this is it! Beautiful property, incredible city view, delicious food, pool, spa, amenities .

Fantastic hotel! The staff were incredibly friendly and helpful. The room was large, great decor and the views were amazing. Also, The hotel chef FARJA was wonderful and his food was delicious! We had a great stay!

Excellent

Great hotel. The views are amazing. The location is good.

First and last time

The hotel needs a lot of work from receptionists bell boys room service Most of the reception they dont smile no welcoming face I arrived after very long flight 16 hours without sleep so when I arrived they asked me to wait 1 hour to get the room with fees ofcourse it's 7 in the morning So I stayed at lobby and had a nap covering my face with a hat sitting on a chair not laying down security came woke me up saying no sleep with angry face First time in my life felt like that wat horrible act and the the receptionist forgot to tell me the room was ready 45 minutes before Ooo it's a mess they need a lot of work no camparison between Hilton or jw Marriott Bell boy when I arrived 7 in the morning I came with 3 pieces of luggage no one was there Room service so lazy to bring laundry the take forever to bring ur clothes The room is spacious and nice Bathroom is perfect also They gave late check out till 2 I was happy

Great hotel but lagging simple procedures.

Check in was easy and welcoming. However, the keycard did not work and I called reception and then I had to go back downstairs for them to actually register the keycard. The facilities were good with a nice and spacious gym and pool with a refreshing water machine to drink at your disposal. There are plenty of coffee shops and restaurants in this hotel but not much around the area. The most disappointing thing would have had to have been the breakfast service. I ordered room service and altogether it had taken an hour and a half to arrive with all of the items. First, it was delayed, I guess due to high demand, but then a lot of the items were missing which they failed to tell me about. I had to call again and remind them that they had forgotten items (bread basket, pastries, mushrooms, fresh fruit and muesli) they came back with bread and pastries and the guy on the phone said they had ran out of muesli (not even a replacement or an apology) still no fruit and mushrooms so I gave up. The second part was that the room was not cleaned properly and had lots of finger prints and cup marks (considering it's supposed to be a 5 star hotel). The actual hotel is nice with amazing facilities and options but the staff could be a bit more noticeable with orders and simple hotel procedures. I was a little disappointed given the price to stay there.

Nice experience

Roon is big and very convenient. Sadly, we had a rear city view which spoiled our experience. For 3 days in a raw we had to call service center to ask for hands towels which were missing from an unknown reason. Relatively nor far from the old city if you use the near by monorail.

we missed the service at the pool and a richer breakfast

The location is excellent. Limited food choices for vegetarian Indians. Considering the number of Indian tourists going to Baku and also staying in Fairmont Hotel, an Indian chef should be there to plan the menu. The dining room staff needs more training to handle guests and volume. Most servers usually run around without any proper plan. I think they were college graduates as they lacked professional approach. In the morning the breakfast area used to be a chaos due to responsibilities not clearly assigned. The room used to get serviced by 5 pm next day. Also, the hotel is very frugal in providing water bottles, tea, etc in the room.

No fridge or mini bar in the room No toilet utensils

This hotel is a disgrace to the wonderful city of Baku. You are only paying for the view of the beautiful city from the room, but the hotel itself is terrible, with service at the level of cheap motels in residential areas. They didn't even want to unlock our refrigerator and required a deposit, even though the room cost about $500 for one day. By the way, the $200 deposit was never returned; it's been 2 months. I don't recommend ever staying in this dump.

Bad

THE BREAKFAST IS DELICIOUS AND WITH A PLENTY OF VARIETY, BUT RELATIVELY EXPENSIVE. the funicular is a good option for the seaside promenade

Amazing hotel! Best staff!!!!! Spotless clean!! Amazing location!! Thank you!!! ❤️

Everything was excellent My Expedia status was recognized, I’ve got early check in and my room was upgraded. Great view from the room.

Breakfast needs improvement

Hotel is very good but the morning breakfast was less than average.

Great Hotel, spacious room

Great hotel with amazing views. The room was spacious and modern, and the views over Baku bay were worth every penny!!! Excellent.

Exceptional in every way

Very nice hotel with convenient location and great view on the Baku city - the staff is friendly and helpful.

5 star hardware! 5 star service!

Good location. Iconic landmark. Gold status recognised, free room upgraded and late check out.

Good view Dirty sheets, dirty toilets

Wonderful hotel!

We had an absolutely fantastic stay here at the Fairmont Baku hotel. Incredible staff.They do everything to make you happy. The hotel is beautiful, extremely conveniently located with all the amenities one can think of. The rooms are incredibly large with breathtaking views of the city or the sea. Everything here is 1st class.

Amazing staff at Kamran was our waiter every night and he was just out of this world with the level of service he provide. As well the team of the front desk and phone very cordial and helpful, my room lights were turning on by themselves however just made one call and they came to fixe it right away same for the water pressure.

I can’t say enough about Shahriyar and Emil. They were beyond any of my expectations. Customer service that they showed was more that you can ever expect. Never seen anything like that. Those guys are the best

Cridt card issues

Every thing is perfect, cridt card issues as the payment declined some times for international credit cards.

Fairmont hotel # amazing holiday

The time at fairmont hotel was amazing!!! Beautiful place, great staff, very clean, the spa, restaurant... I got a quick answer for everything. The place how was less then good was the staff how help at the table in the dining room. But everything else was so perfect, that we where happy we chose fairmont. Thank you!!!!!

Hotel was good Clean frıendly people Mostly ı lıke ıt

Televizyon çalışmıyor dememe rağmen yapılmadı buzdolabı kitli ve nescafe yoktu kahvaltıda peynir ve zeytin zayıftı

Simple amazing!

Das Hotel ist sehr zu empfehlen! Sehr zentral gelegt und von Old City nicht weit entfernt!

Tolles Hotel mit super Aussicht

Tolles Hotel mit atemberaubender Aussicht über Baku und das Kaspische Meer. Das Personal ist sehr hilfsbereit und freundlich. Das Frühstücksbuffet ist eines der besten das ich je hatte. Das Bett ist sehr gemüthlich, ich habe sehr gut geschlafen. Das Zimmer ist riesen groß und wundervoll gestaltet. Absolute Empfehlung für dieses traumhafte Hotel!

Very well maintained rooms and nice front desk staff. Service staff at breakfast not professional and even not well dressed and disheveled. Bad experience

Lo mejor es que se encuentra en las icónicas flame towers, el mantenimiento de las instalaciones se encuentra descuidado.

Godt hotell

Vi fikk oppgradering fra city view til sea view fordi jeg ba om det. Superhyggelig betjening, spesielt i frokostsalen, men veldig hyggelig ellers også. Rommet var stort nok, men neppe 50 kvm. Veldig gode senger. Hørte ingen støy fra naborom.

Fantastisk hotell. Nydelig mat, god service, fine faiclititer. litt lite badebasseng, min venn Olav var ikke fornøyd med massasjen han fikk på spaet og hadde vondt i ryggen etter massajse. jeg var medium fornøyd med massasjen jeg fikk.Kebab tilgjenglig på roomservice var av ypperste ypperste klasse.

Die Mitarbeiter sind sehr nett. Das Essen generell ist super. Die Zimmer sind riesig. Gerne wieder!