Very good place to arrive in San Antonio

Older property with outdated carpet and furniture.

Close to the airport. Very busy at breakfast time.

Very convenient close to North Star mall

Staff were nice. Breakfast was good. The floor in our room was extremely dirty. It needs to be shampooed or replaced. The tub grip mat was partial- half of it was peeled off and stained dark.

awesome

Property was very old and dusty … not happy at all

Very convenient if you need to stay by the airport. Friendly staff and and comfortable room.

Nice stay

It was decorated very pretty for the holidays. Saw a few flies only in the pool bathroom. Everything else was clean

Great stay in ES!

Best thing about ES is the free breakfast for my family of 7.

What could have been rated as an excellent stay was only average at best due to the fact that the AC in our room didn’t work properly.

This property was amazing. Clean, very quiet and very close to the airport, which makes it a great choice for travelers. They offer great amenities. The breakfast is one of the best we have had, which is included in your stay. Ommlette bar, great selection of breads, pastries, juices. Definitely recommend.

I loved it!

Excellent customer service!!

All of the staff was very friendly and helpful. The housekeeping services was very good also.uouo

Close to the airport

Everything is great

Excelente location.

Great place to stay. The breakfast was wonderful.

Bad Experience

Upon checking in. The staff at the hotel was unhelpful. They made us feel unwelcome throughout our stay because of our complaints. When we got to our room my wife noticed baby roaches in the bathtroom. The bathtub did not drain properly as well.We found other people's clothes left in our room. The bed sheets had mascara on them but the beds were comfortable. Also, the trash was not dumped out. When we tried using the room phones they did not work. Like the buttons to like guest services or front desk was not operational. All the front desk wanted to do is offer points to my rewards account. Not even enough to get a free night. Also, they didn't even offer to discount our total price for all the issues we had upon arriving. We will say this, the breakfast was great and the food service employees were awesome. We can't say anything wrong about the bar n restaurant staff. They were great. We did love the reception portion of our stay.

Really nice property I stay here atleast once a month only minor inconvenience is occasionally the hot tub doesn’t work and the reception male bartender can be a little standoffish but really everything else is so amazing I keep coming back. The omelette cook is funny and makes the best omelettes

The staff was really nice. The property itself was very old and the rooms and furniture in the rooms have not been updated in about 10 years. None of the furniture in the rooms look like it appeared online. Online the rooms looked modern. In person the rooms were old with old fixtures and old wall paint. The room wasn’t filthy but there was dust in various places. We started with room 411 and notified front desk of our displeasure. They moved us to room 403 which was a carbon copy of the room we came from. We assumed all rooms looked like what our first room presented. We decided to stay because we were already experiencing stress over visiting family. We did not want to go through searching for another hotel last minute. I figured we could survive one night. The breakfast almost made up for the old, smelly dusty room. Breakfast was excellent but not enough to agree to stay there EVER again.

.

Airport arrival made easy

The rooms were clean, the beds comfortable, the bath room was clean with lits of towels. Breakfast was abundant a delicious. Check in and out was enjoyable

Bathroom was not cleaned ( previous guest washcloth in tub); breakfast was so so; bartender was nice, but didn’t wash his hands between touching things and making drinks. Wouldn’t be on the top of my list to stay here again unless I needed somewhere chose to the airport, which it is

👍

Nice place

Nice facility I love the breakfast and night reception the bartender can be occupied and rude but the place was busy so maybe he was overwhelmed

Me encantó , muy tranquilo , limpio , desayuno delicioso y cama muy cómoda.

It was difficult to speak to house keeping to ask for service because I don’t know how to speak Spanish and she didn’t speak English…

I enjoyed staying here! I liked how close it was to the airport. It was not noisy at all. The suite was clean and more than enough room for us. They stored our luggage upon arrival and were allowed early check-in. The daily manager’s reception was a great perk!

Don't hotels put vents in bathrooms anymore?

The management and staff are friendly, helpfully, and very knowledgeable. Would definitely recommend and return.

Verry nice and host were friendly also the breakfast was amazing.

Very nice please great breakfasts

My son’s truck was vandalized along with 8 others last night. No security cameras, security guard, etc. expected more from embassy by Hilton.

Great Stay

Always a Great Stay at thia location, Heated Pool came in clutch with recent cold front, breakfast is always great.

Everything about my stay was perfect!

Quick and convenient shuttle to airport was a plus.

The rooms are showing wear and tear. However, the staff is amicable and the property is clean and safe.

I don’t usually stay at big box hotels. This property was a pleasant surprise. Front desk staff were super friendly. Room was nice. Food from the restaurant was better then expected. Breakfast Buffet was excellent! Nice surprise!

everything was 100% good but they do not let you have a beer in the pool. its not good.

Very clean, and super friendly staff. Loved the Happy Hour and omlette breakfast. We will stay here again

No Thanks

It was great

Sad cuz we had to leave this comfortable and awesome place…. Would stay there again when possible

Great hotel. Parking was not easy though

Our room was terrible. Water seeped through the tiles in the bathroom, a/c did not work sofa cushions were broken down, safe did not work, a/c filter was filthy, bad smell in room. Hilton honors member 781515517

They were very helpful at the desk. Dining was very good.

One of the best stays we’ve had

Was extremely comfortable and clean as soon as we walked in. Staff was friendly and attentive. Rooms were immaculate, indoor pool was perfect for the kids, and the complimentary breakfast every morning was top notch.

Staff were excellent. Room was clean. Breakfast and social hour was great. Will definitely be staying again.

Evcellent service

Best trip ever.

My family and i really enjoyed our stay. We all had an excellent time .

5 Star Hotel Experience ⭐️

I truly had an amazing experience, and I’m pretty picky about hotels. Don’t skip the breakfast - the cook to order omelettes were 5 star too!

We had a wonderful stay

I liked all the amenities they offered . The staff was great and responsive on my needs. Daily housekeeping was also great to have again. It's close to the airport also. The suites were large with great accomodations also.

Everything was great, but my room seemed a little old. The shower was looking, and the carpeting was dirty.

Excellent stay in San Antonio , TX

It is old but is under construction Very well located

Service and breakfast was great although they should have a sign for children not to touch food if they are not accompanied by their parents, I saw a lot of children putting back bacon and sausage with their hands back into the buffet warmer

Our car got broken into and things got stolen before we left for a trip.

No complaints ever! Always a wonderful stay!

Very very BAD Customer service

Excellent service

Staff was nice and friendly , hotel met all our needs !!!

La alberca muy llena y con mucho ruido

CUSTOMER SERVICE WAS EXCELLENT BUT THE ROOM THIS TIME AROUND WAS VERY HUMIDY AND HOT. THERE WERE CURRENTLY WORKING ON THE CEILING OF THE HOTEL AND SOME DEBRI WOULD FALL DOWN TO THE DINING AREA. WE HAVE ALWAYS LOVED THE EMBASSY FOR OUR STAYS BUT NEXT TIME WILL CALL IN ADVANCE TO SEE IF THERE IS ANY REPAIR/MODIFICATIONS IN THE BUILDING..

Loved the ambiance. Breakfast buffet was enjoyable. Room was great. Staff was super friendly.

Hotlel room smell was odd & room temperature was not pleasant. Had to call and get AC looked at by staff. Thry made adjustment but still was not comfortable.

Room was nice and beds are comfortable

Great

Always a great stay. This is my go to property in San Antonio

Excellent cook to order breakfast included. Clean and spacious room.

Excelente

Hotel room was clean for the most part but the room desperately needs renovation and our tub was clogged. Front desk was quick to have maintenance come and fix the issue but was a major inconvenience. Breakfast was super good.

Maybe a little more parking spaces lol. Other than that nothing at all

Comfortable and clean.

Great service, great ambiance, and excellent quality.

Great time

Our experience was amazing we had a suite with a king and double beds my wife and I with our 4 kids had plenty of space for everyone

Staff was very attentive.

This was a great location for my work trip and I will likely stay here again.

Booking with them from now on!!

Room was spacious, clean, and comfortable. Beds were wonderfully soft. Love the fact that kids could sleep in one room, and we could be on the fold out sofa in the other- felt like 2 seperate rooms for the proce of one! The free breakfast was a feast and the made to order omelettes were phenominal! Staff were very helpful and friendly! 10/10, will stay in this line of hotels from now on!

Easy access to almost everything, good parking and safe. Free shuttle to the airport. Good breakfast buffete included and the happy hour that never lets you down.

Our stay would have been great but the A/C went out in our room and they us box fans. Which made it stuffy and hot. You should have a maintenance on deck to solve these problems when your all booked up

Breakfast was delicious.

Cerca del Aeropuerto, desayuno vsriado buffet. Limpio y seguro. Puedes comprar en el lobby comidas rápidas para microhondas.

Nice hotel!

Great stay

Was an incredible experience beautiful place

I love staying there because the staff is very friendly. It’s very clean. Love the bar and restaurant.

Friendly staff. Great breakfast. Comfy bed. Easy to get clean towels from housekeeping since we had a dog in the room

This was not a bad property, but I did wake up to a roach staring at me when I went to go to the bathroom in the morning.

The room was clean and smelled great. The hotel was booked, but did not feel crowded. The sofa in the room however was feeling kind of flat.

comfortable rooms, professional front desk staff

This is a beautiful hotel, the service was great.

Great customer service

Love the breakfast

We were given a corner room which is very small barely enough space to walk around the bed. Seems like when you book through a third party site, they give you the least desired rooms.

Family Reunion

Stay was great. Friendly staff, very warm welcome. Quick check in