Lovely Room, Friendly Staff, Good Experience

Lovely hotel with very friendly staff. I was welcomed to the hotel by a very friendly concierge who offered to take my bag from the taxi and helped to translate between myself and the driver, before introducing me to the reception staff whom were equally as friendly. The room itself was exceptionally nice, very spacious and clean with a lovely patio/ balcony, and a large desk for working from. The location of the room however, was less than ideal. Situated on the ground floor directly adjacent to the large reception/ sitting/ restaurant area meant that I could here everything into the night and struggled to sleep due to the noise. The room could have benefitted from some additional sound proofing, or an additional door/ lobby placed between the room and hallway. The food within the two restaurants was lovely, and the staff also very friendly. Although it was a shame that more local cuisine was not being served, instead more fast food such as burgers and quesadillas. Regardless it was very tasty. I had hoped to charge my meal to the room however, for whatever reason, this failed and I received a phone call to my room asking me to return to the restaurant and pay by card instead - not a problem. What was annoying was the subsequent two phone calls asking me to return and pay even though I already had! Regardless the stay was very nice, and I shall definitely consider this hotel again should I return to the area.

Lovely hotel with good sized room and comfy bed. Breakfast was good with lots of variety and staff are friendly

it's was an lovely stay and the shopping outlet is a 2 min walk.. this is the third time I stay in this hotel, each year we spend two to three nights... and there is a lion park and an aquarium and a theme park.

4 of 5

Good for a two nights The internet speed is not bad The bed is ok

Your vip means nothing to the hotel. It is only a title with no benefits

Unfortunately they charged me double! I paid thru Expedia & hotel reception asked for my credit card & charged me. I thought maybe I didn’t pay, later on I noticed the double payment. No VIP benefits at all.

enjoyable hotel near all attractions.

Our stay was amazing and full of pleasure . It was one of the best holidays that we enjoyed. The food and view is wonderful, Wifi is excellent. This will be one of our best properties that we will visit every time we come to Istanbul. It is in a waking distance from all the attractions there, I suggest that you give some discount to access the aquapark and theme-park ;) All the services were 100% It is a bit expensive especially the rate with breakfast. Thank you

Stayed for business reasons - excellent location for restaurants and shops.

Wonderful location for shopping and children activities as well as dinning options. Friendly helpful staff with very positive attitude

I didn’t like restaurants & dining options

The receptionist was rude and unfriendly. I mentioned I was a vip and he questioned me to show him proof. When I showed him, he dismissed it. Continued to say we will have to wait for a room. we waited about 45 minutes. While we were waiting they were trying to sell us a boat ride. He said it was 100 dollars then by the end he said it should be $250. I said no thank you. Then while we were walking we went over the water. And got the same offer for $130. So that left a bad taste in my mouth. We asked for an extra bed. Never got it until I reminded them. In the morning there was a flood in the bathroom bc the drain was not working. My suitcase and shoes was soaked. To top it off the lights in the room kept going on all night. It was a nightmare. We went there to go to the spa as it said there was one and there was no spa! I have stayed at a Crowne plaza in before and this one was a nightmare. The resturant people were very nice and helpful! We paid for breakfast and since we had a flood and had to clean it up we missed it and they did not even care! Never again .

Great walking area by the water for shopping and food

Amazing

Amazing

Great place!

Clean, friendly, good meals, located exactly where I needed to be at the marina

Excellent hotel. Friendly and helpful stuff. Decent restaurants at the property and in 5 minutes walk. Close to a local outlet mall and entertainment.

It was an amazing and more than wonderful experience 5 stars on all aspects

It was an amazing and more than wonderful experience 5 stars on all aspects

Paid extra for Sea View and there is no such thing

The hotel makes a clear differentiation between standard rooms, "Sea View", and "Marina View". I paid extra for Sea View. They gave me a Marina View and argued it is the same. The only difference ythey said is that it is 2nd floor.But still looking at the mall and the marina and the small canal for boats. No Sea View. Why did I pay extra? The manager said that the canal is the sea view although there is a sea out there. They kept arguing that the Marina View is the Sea View. No sense at all. And the manager was not friendly or pleasant at all. Very argumentative not very polite and not attentive to my needs or to the expected customer service level from this hotel. Even the concierge told me that there are Sea View rooms and they were not telling me the truth. Why did I pay extra. They could have at least said we'll make it up for you on your next visit and just apologized. That would have been enough. But instead argued that 1st floor is Marina View and second floor is Sea View eventhough it overlooks the mall and the boats. Incredible.

It was a great location. The door man, Orhan, was exceptional and the desk attendant, Rehef, was attentive to my requests.

.

My December 2023 Trip

Our trip to Istanbul was from November 29 to December 3. The trip lasted five days, but it was very beautiful. We stayed in the Crowne Plaza Tuzla, a very beautiful hotel, the staff there are distinguished, their breakfast is very wonderful, the workers in the restaurant are distinguished, especially the employee Rabiya and Aysegul, who speaks English fluently. She met us with a smiling face, asking us about our needs in the restaurant and if we needed anything that was not available in the buffet. We thank her for this special treatment. I would also like to thank Chef Ismail for his wonderful ethics and constant follow-up of the restaurant’s customers. Thanks to them all

Smells in hallway.

It is completely opposite of old city. Very quiet and nice lots of food places to eat and do shopping as well around hotel. Food was delicious at yacht club restaurant and Hunger restaurant. Staff is polite and nice. It was a struggle to communicate but they have staff members who speak English.

Reception staff very unkind. Especially a lady with short hair and with spec.

family journey

The place is excellent, clean, the service is great, and the location is suitable for shopping and close to Sabiha Airport

The Yacht Club restaurant was 4/5. The Hungry restaurant had a nice buffet breakfast 3/5, but the bar was a disaster. My last night there I ordered a Margherita pizza. What I was served literally was mini hot dogs and corn on a cheese pizza. Maybe playing a joke on the American at the bar? I saw a Margherita pizza handed to the bartender which he promptly hid under the other side of the bar. A few seconds later the chef shows up and I told him I ordered a Margherita pizza. Immediately the pizza the bartender hid under the bar was served to me. What a bunch of BS. I'll never go there again.

Very professional staff, luxurious accommodation

My staying was only one night I arrived at 11pm there was just two employees only manager he is everything and only one bellhop and valet and everything on my room the bed is broken I asked to change the room they said we will fix it after more than 25 minutes they decided to change my room when we checking out on the morning I asked for the bellhop the answer was I have to wait 20 minutes all that because they have only one employee for the whole hotel.

Real 5 stars hotel / well trained staff , restaurant staff are amazing as well . Rooms, view, all are excellent. Expensive , yes...but excellent

Family stay Great location & services

Great hotel but far from tourist areas.

Great hotel, amazing facilities and excellent service. Lovely strip mall next to it with top stores and superior dinning. Location not desired if you intend to tour around most famous Istanbul's tourist sites.

wonderful place

i think it is a perfect choice.

Great for short vacation

Great Service and excellent location. All staff are amazing and helpful, especially Ebrahim. Definitely will come again

Everything is unique.

The view was nice, being close to the viaport marina is really convenient and provides a nice place to walk to. The showers in the room were really awesome! The rooms are spacious, clean, and feel luxurious. Would recommend for anyone who has business around Tuzla.

Seyma was great at the front desk. A really pleasant way to check in. She was very keen to help with anything I needed and spoke very good English.. very friendly staff indeed and nice big rooms and bathrooms. Lovely terrace for dinner or drinks surrounded by little boats .

My second time. I highly recommend the hotel.

Harika

Gayet başarılı bir tesis personel güler yuzlü ve ilgili temizlik mükemmele yakın yeni ve konforlu yatak ve mobilyaya sahip

Dejligt fredeligt hotel.

Har boet her flere gange nu, og det er altid samme høje kvalitet og service.

舒服、整潔 服務好

ホテルはきれいで、食事も美味しかったです。

Möchten uns für den tollen Aufenthalt bedanken, es war alles sehr angenehm. Der Service war hervorragend, insbesondere beim Check in und im Yachtclub. Enes vom Yachtclub hat uns alle Wünsche erfüllt, sehr netter Empfang und uns hat das Essen im Yachtclub sehr gut geschmeckt. Die Zimmer waren auch einmalig, sauber und modern . Wir würden auf jeden Fall wieder kommen.

Utmerket hotell

Flott plassert hotell nært det meste av skipsverft. Mye å finne på rundt hotellet også da det er gå-avstand til shopping og mange fine restauranter. Nærliggende tivoli var der også for de spesielt interesserte.

Superbe Architecture!

Hôtel moderne avec bel architecture Chambre spacieuse avec grande baies vitrée anti moustique Avons apprécié le restaurant Yachting Club Petit déjeuner correct avec possibilités d’être dehors vue bateau Dommage pas de piscine et manque de rangements Nous reviendrons

Odalardaki arızalar, sinekler rahatsız edici. Aynı şekilde kahvaltı büfesindeki sinekler hiç hoş değildi.

Luxurios comfort with excellent food

I travel a lot for business, but this place I want to come back and visit privately. It is just fantastic! The breakfast included a lot of delicious local specialities which unfortunately I couldn't try all.

Brug endelig dette hotel i Tuzla området

nyt og lækkert hotel. god beligenhed. store værelser. alt virker. staff er bare i særklasse på en god måde

Kusursuz

Kusursuz

Super