Very good services and friendly. Nice view but renovations needed for the rooms.

Was assigned to smoking floor and the smell is really bad. Changed room to non smoking floor instead

Awesome

I guess undoubtedly excellent memories, ticked all the boxes . Specially reception staff was fantastic ,they went out of the way to help. Very rarely i experienced. I lost my luggage in taxi but they managed to trace very easily.rooms were cleaned properly, everything was perfect

Very professional and friendly staff

There is no way this can be a 5 starer. Check it for urself. The best i would give is a 3 star. Its old, studf in room are damaged, stinks old carpet.

The breakfast option is amazing. We have got an opportunity to taste different foods. Our overall stay was phenomenal 🙏🙏🙏

The hotel ia old and run down

Location is good, near to good restaurants for those who are looking for Halal and muslim food, price is convenient and staff speaks good English

Excellent location surrounding with Halal restaurants, close to attractive areas

The staff is not as friendly. But, overall experience is good.

Good hotel in general

nice hotel

Not the best in town

The hotel is very very old. It urgently requires mass renovations if they want to keep up with other establishments. Yes the location of the hotel is in a prime area but so are many other hotel. The elevators are few and you have to wait for a long time to get into one. The carpets in the room are old and smelly. The bathtubs have cracks. The breakfast options are limited. I stayed at this same hotel 10 years ago and it was amazing but it has deteriorated ever since. I do want to acknowledge the work of the guest relations manager. A gentlemen from Ecuador who was very good.

Room was very nice, had a magnificent view from the 50th floor, also very quiet. The bathroom was just splendid! The facilities, specifically the gym and tennis courts, are a bit old and could use a renovation. The gym is a bit messy. But it’s all perfectly usable and enjoyable. When you check in, they take a photo of you. That’s really quite uncomfortable, considering the development of facial recognition and government surveillance. I’ve been to other hotels in China where they didn’t take a photo, so I have no idea what the rules are here. Also, I wonder what the point is, since they make a copy of your passport anyway. We stayed for three days and the pool was closed during that entire time. The pool was the main reason why we chose that hotel, so that was a huge disappointment. If it weren’t for the fact, that they take a photo of you at check-in, and the pool being closed during our entire stay, I would have rated this hotel with 4 stars.

Perfect location for everything specifically for middleastern people they have very good restaurants around like sadda restaurant.

Perfect

Room is very big and clean Everything was perfect Breakfast need more international food

Very happy stay. Will comeback for sure.

Awesome

Nice Experience!

The room was at 52nd floor, very nice cityview, very quiet and clean. The staffs are very friendly and polite.

Great Stay

Centrally located and with a good shopping mall next door.We thoroughly enjoyed the nightly entertainment by the musical duo in the lobby bar. We look forward to returning to stay there again the next time we are in Guangzhou.

Arrived at 2pm, and waited for one hour to get first room, and two hours to get second room. Unpleasant smell at breakfast buffet cantine.

disapointing

We bought tickets to the roof “bar and lounge” it was just a helipad with no lighting or seats or even a bar.

All was great and the service was over expectation

It is old hotel but good they need to renew their furniture and the bathroom as well. The stuff were friendly and helpful. I didn't like the breakfast but you may like it. I may stay next time in the same hotel.

Great location for the tube so getting around was very easy. Friendly staff as well as local people. Hotel didn’t disappoint at all.

A good choice!

Close to shopping and subway. There’s was a American staff that was very helpful with all my questions and needs. Got a high floor room and the view was fantastic. The quality was what was expected from a Crown Plaza. Will stay there again.

Staff was great, clean hotel and ideal location for me

Good one in the area

Tidy and clean, spacious

Excellence stay

It is always good to stay at Crown plaza in Guangzhou. Got a free upgrade to a suite, very clean room and good restaurant to dine in on level 4.

I specifically asked for a double bed and they gave me two small beds. I thank God I made only booking for two days so I went to stay at Tulips for the rest of my stay in Guangzhou.

Hotel on the decline

I have stayed at this hotel every year for the past 5 years. It's obvious the hotel is not being matained as well as in the past. The bathroom had a good amount of mold in the shower. Still like the hotel but the food qualtiy for dinner had tremendously dropped and the service was poor. Seems like now one from the hotel was eating there and mostly locals. The breakfast is still very good!

5* Hotel opposite Indian Restaurant

Stayed on the 34th Floor in a room facing the Main Street. Room: Spacious with good air conditioning and no street noise. Bathroom had separate shower area and tub, well stocked with basic amenities. Restaurant: Had breakfast in the coffee shop. Service was efficient and spread was decent with good vegetarian options such as fruits, cereals and live wok counter. They also serve fresh Naan (breads) in the Halaal counter. Location: It is on a busy street. There is an Indian restaurant called Tandoor across the street in thr Asia International Restairant. The metro is at 5 minutes walking distance and there is a department store along with supermarket called GUANGZHOU friends store at 7 to 10 minutes walking distance. Thr Hotel organised shuttle bus service to the Canton Fair and was courteous in pricing coffee / beer/ water at the waiting stations in the Hotel. Everyone including concierge, reception staff and waiting staff were good, and spoke English. Only downside was that found the internet speed slow. Found the neighbourhood safe, and overall, the Hotel meeting expectations, and will definitely return.

Very helpful staff and nice amenities. Staff spoke english and always offer assistance.

They over charge us , very bad customer service they add money to you bill with out letting you know!

In the day of arrivial, the lobby smells like a disinfected hospital or public toilet. Very strong smell. They should use neutral smell detergent to mob floor. They say renovations is on the way which is a good thing to do as the bathroom has mould and room carpet needs changing.

Very nice hotel , good breakfast and very clean . Definitely recommend

I would refer my friends to stay at this hotel.

Location is good.service is good.I like the live music at the bar area.the staffs are very friendly.

Wish i can stay longer

Great -modern and spacious room, super comfy bed, and the gym and pool are impressive.

Great hotel

Great location, shopping mall around us. 5 min walk to subway. Nice staff, always try to help us. Room is big and clean.

Functional business hotel Housekeeping is efficient and room service prompt.

Excellent hotel at a very good position

The staff is rude and slow the room is very small and unattractive The swimming pool is not fit for swimming we will never return. Oh, they says they did not receive money from Expedia

A very nice hotel

All hotel rooms are among the biggest in any standard. The hotel is new, and very tall too, hence, you enjoy a lot of privacy. The surrounding area is nice too. The location is just a little off the city town but it’s still very convenient. The price fluctuates and you’d better alert to it. Overall a very nice hotel that you can hardly complain.

checking in rude and unresponsive,giving wron information. i was entitled to upgrade room he pretended it wasnt correct,then finally after wasting my time,he gave me the upgrade that is part of my package.

The allocated room has a toilet flush that wasn't working. Had to call for housekeeping assistance three times. After the third time, I decided to request for a room change. Beds for both the original and changed room were HORRIBLE. Mattresses were worn and sunken, couldn't sleep well, woke up with a sore back everyday. Hotel photos look different from reality. Hotel is old and worn, just like stepping into the eighties. However, location and wifi were good. Staff were polite and helpful. Problem lies with an old, worn building with poor preventive maintenance.

Good hotel

Located close to two MTR stations, the location is great. The rooms are quite big, great breakfast options. Staff extremely helpful.

need to address accidental deposit policy

The room was very spacious, with a stand up shower and a bathtub, so we can relax after a crazy long day visiting attractions. The bathroom has a slide door next to the bed which is a bit disturb for us because I have to turn on the light and wake my husband every time I go to the bathroom. Great set up for the computer desk though. Very fast wifi. Professional staff, we were asked to deposit 500 cny per night( again, we have different definitely for per stay compare to the hotel's understanding. Policy doesn't make any sense, image a person books the hotel for the whole month, that's at least 10000 CNY deposit, who carries around that much money), we were not happy, especially my husband, so the hotel apologized and made arrangements to accommodate, but we think they should look into the policy because it really doesn't make any sense. Besides that, service is great, convenient location, subway station is two blocks away, bus stop is right at the front. Hotel is closed to a lot of restaurants and shopping. A local supermarket is just on the other side of the bridge near Taojin subway station.

An excellent hotel in the Chinese "luxe" style

The hotel is impressively modern with a deluxe sense of spaciousness both in the rooms and in the public areas. Guangzhou is a very impressive city with beautiful parks and wide boulevards lined with tall buildings.

Very good property

Nice place to stay its comfortable for everything. Near to mrt.shopping area tianhe is close to this area.indian restaurant is just opposite to this hotel

Restaurant staff definitely lacking in training related to customer service. No idea on how to serve. Had to get up and ask for coffee twice during breakfast while staff stood around. Restaurant was empty

The room is good, check in, check out is good; but the burger that I ordered at the restaurant is rather poor and below standard

Great experience once again at Crowne plaza.

I have been staying at this Hotel for the past 6 years. twice a year. I only had a bad experience last year when most of the management changed and the front desk staff was not great at all. However this time, Peter checked me in and I had a very pleasant experience. Jenny and Eugene are always a pleasure to speak to and are always trying to assist and go out of their way to make the customers feel comfortable. The wifi was also better/faster this time.The location is also excellent. Overall a great experience this time and I highly recommend this Hotel to anyone staying in Guangzhou.

OK standard hotel if you need a bed fr the night.

Service is nothing other than basic. Certainly not to a high standard. Lots of senior western staff which makes this all the more disappointing, and left us wondering what are there for if not to improve on international standards. Having just arrived from Turkey and staying in a smaller hotel in the older part of the city, the Staff their were exceptional and the service of a standard Crowne Plaza could learn from. On my return to the city there was nothing to make me want to return back to this hotel.

Eoom is depressing old really dated

I would not stay again - room is depressing like Guangzhou

I stayed 2 years ago. Feel the standards of some of the staff have dropped a little, some staff not wearing full uniform, black jeans rather than trousers. Overall did not affect my stay, just a shame to see the standards drop that little bit.

Not the room I booked

They gave me two single beds instead of one that I booked month in advance. (two twin beds instead of one twin bed) The lady said they are fully booked, and I told her I booked much in advance and they confirmed my room. She said they dont have it, later she came back with it and asking me to pay about $40/day to have it because is bigger room which I refused to. I sadly managed with two single beds for the days I was there.

? Rate quoted compared to rate charged

The stay was great. Close to metro and dinner was good at the hotel. My only issue is the rate quoted on hotels.com. They fail to inform you of the additional service fee you need to pay. The rate was also different and I literally had to re negotiate my rate at check In.

my home away from home.

we stay here once or twice a year when in business trips. Accommodating staff. Clean rooms. good location :)

Great stay

A short 2 day stay. First time staying here and it was great. We arrived at 9am and they managed to check us in given a slight change in the choice of our room type. Great stay and enjoyed ourselves. The 2 train stations are walking distance.

I liked the quality of beds and pillows.

I felt I was welcome from the moment we were processing the check-in. The smiling faces of the bell boys and the front desk staff made us we were at home away from home.

Great hotel overall

Excellent hotel all around. Staff were very attentive... except at the Chinese restaurant on the fourth floor, where it took a very long time to get an English-language dim sum menu (really, they don't automatically give them to Westerners?). Subsequent service in that restaurant was pretty spotty, too. But again, everything else at the hotel was great.

Usually stay in Baiyun or Garden Hotel, first time in CP. Staff far more friendlier, Breakfast was far superior. Generally a better all rounder for a Business Trip. Don't except GBP at the desk to exchange money but otherwise all good.

Convenient, comfortable and good

service good, reception are very good

A "Brand Name" doesn't assure quality ..sometimes!

Pretty disappointed with this Hotel. Presented on-line as a high quality 4.5 star hotel - but in reality is in need of a full refit. The décor in lobbys/passageways scream 1970's. Room was good size with a new, very flash bathroom - but the room itself looked very tired and in need of a good repaint and refurnish. Special mention should go to the hotel housemaids who decided at 11pm to service the room next door - and happily slammed the service doors repeatedly for nearly an hour straight. Laughed at my request to show a little consideration to the guests by quietening down a tad. Poor effort! Thanks too to the Canadian front desk Manager who refused to facilitate conversion of a two night remaining stay into two rooms for one night. This despite the fact l had prepaid for my accommodation (7 nights in total) and they did infact have extra rooms available they were prepared to sell me. Disappointing!

The location is central & convenient

Hotel staffs were very caring & service was excellent.

Leisure weekend in Guangzhou

My family spent a weekend in Guangzhou staying at Crowne Plaza Guangzhou City Centre. The hotel is suitably located about a few minutes away from the Guangzhou subway station. The lobby decoration is modern and atmoshere is relaxing.

good location and friendly staff

quick check in , good location , friendly staff and in particular Miss Sahar . and quiet hotel

Excellent service and nice accommodation

The room was beautiful and the staff went out of their way to be friendly and helpful. I don't think I've ever received such good service at a hotel. The air conditioner in my room was not working at first and a gentlemen from the front desk immediately came up to my room and called the maintenance man. It was fixed within a few minutes and then they offered me a free drink for my trouble. I also like the convenience of having some more "Western" choices to eat around the hotel. The Fresh Restaurant on the 5th floor has an amazing lunch and breakfast with options from all over the world and then there are some other options outside, such as KFC, McDonald's, Burger King, and Subway. There is also a supermarket across the street for fresh fruit and anything else you might have forgotten from home.

Great hotel and excellent service

My husband and I were impressed by the hotel service and the hotel location is just minutes walk to the nearest train station. During our stay at the hotel, we ordered an item to be delivered but was delayed. On our check out day, we told the front desk staff to reject the item if it arrived later. Not only did the staff rejected the item, an email was sent to me to confirm it. Super service!!!

Great hotel with excellent service

Sorry for the late review. My husband and I were impressed with the hotel service and the location is just 5 mins walk to the nearest train station. During our stay at the hotel, We had ordered an item to be delivered but was delayed. On the check out day, we told the Front desk staff to reject the item if it arrived later. Not only did the staff rejected the item, an email was sent to me to confirm it. Super service!!!

Unpleasant encounter after check-out

As a reward club member for many years, I have stayed in a number of IHG hotels many times. First time in this hotel in GuangZhou. Everything is great except for a particular incident in the 56 floor club lounge, where I was made to feel unwelcome by a foreign male staffer on April 26. On the last day of my stay, I returned to the club lounge to pick up my stored luggage after my day's meetings. Since I had 1 1/2 hour to wait for my ride to the train station, I wanted to wait in the club lounge. The staffer asked me to pay for access & the happy hours which I promptly agreed. But his bad attitude turned my stomach. If there was a problem for me to pay to access the club lounge, just tell me. I can pick up my luggage and wait in the hotel lobby for my ride.

Very good hotel for the price

Things were generally good. The breakfast was good with many selections. Careful if you bring guest into your room after you've already checked in. I had a friend come visit. I met her in the lobby. We walked up to my room. After we got into the room, I received a call from the front desk telling me that they noticed I brought someone to my room and that she needed to go downstairs and register as a guest and to show her ID. I ignored the phone call and we continued our conversation. A couple minutes later they called again saying that if she didn't come down in the next few minutes that they could not let her stay there. I was a little shocked. Being from the u.s., I've never heard of this and was initially outraged. My guest was aware of all hotels requiring such things but she was not very quick to abide by the rules. Thr next day they explained to me that all of China requires all guests to register for safety reasons and that government officials will visit random hotels to review such guest lists.

a true five-star hotel in China

this hotel is by far one of best chained-brand hotels I stayed in China

Superb hotel, spacious room and bathroom. Large comfortable bed. Heated outdoor swimming pool was refreshing in the cold weather. Few minutes walk between two metro stations. No faults at all except is seems to be rather expensive compared to some other 5* big name hotels, but amenities totally make up for it. Breakfast was excellent also, lots of choice, fresh fruit, yogurt, juice and cooking stations for fresh Chinese noodles, congee, dim sum etc. Staff were excellent, good command of English, polite and very quick check in check out.

Good location

Was nice staying here, and the breakfast was good.

Enjoyed our stay

Enjoyed our stay. Room was comfortable. Buffet is lovely. Room service portions aren't great but the food was tasty. I would stay here again.

beautiful western hotel

great buffet breakfast, friendly helpful staff

A relax trip to Guangzhou

Ad hoc additional day and booked this hotel. A perfectly comfortable one and is within walking distance to subway. The only thing the hotel may consider is to install a safe so that I do not have to carry my personal belonging when going out.

Hotel close to MRT station

There is no dust bin in the room, need to walk all the way to toilet to throw the waste

Excellent stay in Guangzhou!

The hotel is very conveniently located at the heart of the GZ city. Very clean and spacious room. We stayed on the 43rd floor and the view was very good. The bathroom was also very clean. I have stayed in several Crowne Plaza in different countries and this hotel group never disappoints me.

Room was very good,staff was so friendly

Perfect stay

Nice hotel and staff really good

Staff and hotel really good tuve breakfast International

Good

The hotel was so good and it was in the good area.

Nice hotel close to the city centre, good service

Stayed one night on July 11, 2015, the first time. Good service and had good sleep. The room was clean and spacious. The staff members were very helpful. Free shuttle service to the East Train Station, but must book. The hotel is near one stop on the subway line 5, just walked 5-7 minutes from the hotel. There are shopping area and restaurants nearby. Excellent location.

Top in Guangzhou

This my second rating for this hotel..If you beleave me Crowne Plaza Guangzhou City Centre is the best 5 star hotel in Guangzhou.

The best stay in China, so far.

Really enjoyed staying here. Excellent service and very friendly staff.

Very good service

The manager spoke English which was great. And the service is fabulous. Room was in good condition and I would stay here again..

Excellent hotel

Not a bad hotel and I stay for 2 nights and book 2 rooms at the club floor. I have a suite and the other one is a regular room. Breakfast is great at the 5th floor and have snack at the club floor in the late afternoon. Very convenience to take the airport bus direct to the hotel. The subway is just one block away.

business trip

the room sees quite old. It is not as my expection.

The best 5 star hotel in Guangzhou..

I want to say Thanks to all stuff and hotel management for the excellent services.

Excellent Hotel

Very good hotel, excellent staff, great service, beautiful food,

Wish I stayed longer!

Great! Room was comfortable and clean.

OUTSTANDING

IT WAS A WONDERFUL EXPERIENCE DURING MY TWO DAYS STAY AT CROWNE PLAZA GUANGZHOU,

great breakfast!!!

most I remember about this place was had great breakfast ever haha and 15 minute drive to most shopping place my wife want it to go

Fantastic!

The staff are friendly and very helpful. Great location! The room are huge..very happy!

Consistent hotel

I have been going to Guangzhou for a few years now and one thing that always annoys me is lack of consistency, one day they provide one service and the next one completely different. That has not happen at the Crowne, the service was pretty consistent as well as great. Would recommend to anyone going to Guangzhou.

Looks nice externally lets down the brand internal

Fell for the glitzy look , but disappointed, dirty suite and all amenities removed????? Forget the breakfast menu and I think cleaners on strike

Not as close to shopping as I would have liked

Staff not very attentive. No greeting to guests coming through nor offer to help with luggages upon arrival. The guy stood there looking at us and we had to go ask for help getting luggages out of taxi. Hotel is old and color of carpet did not help. Lights in hallway and elevator too dark. Staff in restaurants weren't friendly. Room was dusty and smelled. Towels had hair in them when I open one to use. Not sure if they had changed bed sheets and comfort or the whole four days we stayed there.

Dirty

they barely do any cleaning at their rooms. Found pubic hair on my clean towels. they do not change your bed sheets. Smelly and disgusting rooms.

transit stopover

Lovely hotel and room was great , meals / breakfast superb