Perfect

Absolutely gorgeous hotel! Friendly staff and great views! This is my new favorite hotel!

Jungle in the city

All as expected, clean, comfortable and the breakfast very good

The property was nice except it did not have salmon available for room service

Great check in. Nice property close to the airport and train station. We had a great view of the fireworks from our window. Nice breakfast. Staff very friendly.

Great place to stay. Family friendly

Great STAFF!!! Very accommodating. Its very conveniently located near public transportation.

Great location for getting to everything

We loved staying there with our toddler. Staff was great and always willing to help. Also, the play area made a difference when having breakfast. The breakfast was nice too. We also had dinner at the hotel's restaurant and everything was delicious. The hotel is also a few minutes away from the airport and so close to town if you take the train nearby. Me Also, easy to catch a train and visit Malmö.

Good hotel for first time visit to Copenhagen. Easy access to the city centre and Fields is a good spot to get forgotten bits and pieces (reasonably priced).

We arrived around 11 pm, and the hotel was quiet. Upon entering our room, we noticed a slight cigarette smell. Overall, the hotel is average. We stayed just one night before our cruise departure. It appears the hotel rents rooms to the general public, as we saw people having breakfast before heading to work or taking their kids to school.

The lobby for this building with multiple hotels is nice. And the guy that greeted us at reception was nice but after that we had issues with the hotel. We booked a room for 3 adults with an extra bed and the “extra bed” they gave us was a crib. We called to get it switched out and the lady that brought up the regular sized bed was in security and seemed thoroughly bothered to have brought the bed up. And when she was leaving was hasty about having to take out the crib so we had space to set up the bed. Later I had gone downstairs to get food I had ordered from a delivery service (nothing in the hotel was open as it was late), and the same security woman was bothered with my presence in the lobby. She was rude to both my sister and I saying it was too late to be doing all that and that everything was closed. After I got my food we noticed our tv wasn’t working. We called to inquire about it and they said “they would look at it after we checked out.” Overall it didn’t really seem like they cared about the comfort of their guests. We had spent two weeks in Europe leading up to this and stayed at a couple different 2 star hotels that were budget friendly. This was our last night before a long plane ride so I paid I a little more to stay in this 4 star hotel. It was just disappointing that it seemed the lower star and cheaper hotels cared more for their guests than this place. Not something I would recommend to anyone staying in the Copenhagen area.

Excellent hotel

Lovely hotel - especially enjoyed all the greenery! Room was spacious, clean, and very comfortable.

Charming staff and a spotless rooms, we were very happy to be close to the Arena for our concert and still have excellent access to the City

Nice hotel

I got there super early and I was offered to check in early as they had an empty room. I decided to pay for breakfast and it was excellent. The room was very clean and the bed was comfortable. I had to stay close to the airport and it was easy to take the train and find my hotel. If one has the time there is shopping mall next door but I did not get to check it out. Very nice customer service.

Ok- but rooms dates and no BBC news

Hotel rooms are getting dated, nice gym and location for using the conference facilities. Close to airport as well

48 hour city break

Fantastic hotel.. great room... very clean.. good to.have a bath.. not just a shower... food was perfect... location was great.. would stay again.

Convenient location for the airport and good sized rooms. Staff not especially friendly at check in but restaurant staff was great. Our room had one window treatment missing and the shower was a little dirty but overall a decent stay.

Great location and beautiful architecture. Close to a huge shopping center with 29 restaurants. Convenient to Metro/

Walkable access to airport, great for travel days

The perfect post cruise stay

Absolutely fabulous hotel. Executive lounge open 24/7 which is unusual but welcome. Wines and tapas served 5 to 7. Maya in the lounge is lovely.

Very good food

Everything was good. Just stayed one night but we were able to rest well. And the hotel is very accessible.

Thank you for the hospitality!!

Superb hotel based on sustainable principles. Staff were a delight. Brilliant for public transport (take the train rather than Metro from the airport), so accessible for travelling into city centre and further afield. Excellent!

This was a really nice hotel, it was close to the airport and it is a walkable distance to the train station. The cups and kettle were really dusty.

Great location, close to the metro

N/A

Still room for improvement

Overall, the hotel is living up to its 4 star standard. However, our sink was running very slowly and I told the front desk to fix it. However, it was not improved. Executive lounge was not well maintained, unfortunately. Coffee machine was not cleaned in time so that we could not get the coffee when we need it.

Great layover

Excellent hotel for a one-night layover in Copenhagen - comfortable beds but restaurant only has limited selection and is overpriced for quantity of food.

Wonderful property. Parking at hotel was easy and reasonable. Lovely views,on the 21st floor. Didn't opt. For breakfast. Complimentary coffee. However, the bathroom could use a stand up shower. The bath tub is more for bath. Trying to shower in the tub was challenging. But everything was awesome.

Its a nice hotel but the ac was controlled by the property. We tried to lower the temperature, but it didn't work. Everything else are good

Nice hotel, friendly staff, good breakfast options

Great property; online restaurant hours incorrect.

The hotel was amazing! The staff were great and very helpful. The only thing we can complain about is the restaurant - the hours online do not match what they actually do, so we weren't able to eat one night thinking the restaurant would still be open based on the website. We were also told the same night that room service was on a break until 11:00P and then we could order then, but when we called, we were told that they were out of everything and we couldn't order even small snacks. It seems very unfortunate that room service would be out of every single food item on one given night - it felt more like they just didn't want to fix us anything at that time of night.

Excellent property, very convenient for the airport and Metro to downtown. Excellent, caring service from the staff

Good place.. right next to train station. Easy to go to downtown and to airport

It was amazing experience. Staff were also nice just my room didn’t clean on time, we have to remind them to change towels. Overall good experience.

airport transition

Very nice layover stay near Airport

The check-in was amazing. The front desk was great. Got ourselves a sandwich and went to sleep. The sandwiches all the flavorful should have come with some sort of software spread. They were pretty dry. They went over their way to accommodate us with chargers to support Euro to US. We laid over in this hotel instead of sitting in the airport for 15 hours. Taxi ride was only 5 or 10 minutes each way. Although the Middle Eastern drivers didn't know the definition of speed stick. One of those Middle Eastern and European things. In the civilized world especially in hospitality. You should be wearing deodorant. Nice bucket was dirty in our room but room service made it right by bringing us some ice. The room only had 1 usb which is across the room. Most places have them on both sides of the bed. But luckily again, they loaned us adapters to charge with. The breakfast was absolutely delicious. Fresh baked breads. Real butter. Charcuterie. Nice breakfast selection of hot foods and cold foods including fruits and yogurts. Cars variety of tea coffee espresso etc. 4.5 out of 5 stars Just for missing the little things like USB adapters. And why doesn't the desk chair have wheels? You can't easily move it around to work at the "desk area".

The entrance is grand with a beautiful atrium high ceilings. Really lights your spirits. The staff were friendly rooms were spacious. Breakfast was delightful.

Very dirty disgusting rooms. The toilets are stained, carpets are stained and large hairballs everywhere. Showers are also disgusting. Thankfully we were here a very short time before a flight. Do not recommend.

Good place to stay for business

Great Hotel and Convenient

We booked a suite and it was great with the lounge access. We would have however preferred a higher floor.

OK, but not great

Not a bad hotel, just not great. Rooms are a bit tired, breakfast is very average, service was OK, but not excellent. I was signed up to an IHI account during check-in without my consent. On the 14th floor we could hear very loud music from an event in the hotel on Saturday night. We stayed at another hotel in CPH for 2 nights before and it was a much better experience. It is however well located for the airport and lose to a Metro stop.

Everything was wonderful.

Rooms were far too hot (24.7) no air conditioning, staff provided several different reasons but did not resolve issue. Even a change of room resulted in the same issues, and with no opening windows, stuck in a very hot room with no sleep. Only plus is location is good if attending a concert!

Very beautiful hotel, recommend for everyone

Ok but not as good as other crowne plazas

The stay was comfortable but there were some very bad and some good aspects to the hotel. When we arrived we were met by the most miserable staff. We arrived very early due to our early flight to Copenhagen. When we arrived the lady at reception just looked at me with a blank stare no good morning or how are you. When I said I was checking in all she said was bring your luggage here. And we were forced to leave our luggage at reception. No reason as to why. Normally when I arrive at a hotel the room is ready. But this time we were forced to wait until the full check in time even though there were people checking in ahead of time. The breakfast team are very good but breakfast was average. Every hotel I stay at they clean your room every day. We came late one evening from going out to find the room had not been cleaned. When I asked following morning you need to request for your room to be cleaned which is complete nonsense and never heard of having to do that. Other people complained about the same thing. When checking the couple ahead of us were offered IHG membership and they said no way and liste the issues they had. Overall this crowne plaza is not very good. I am not going to tarnish other crowne plazas around the world with same brush as I have stayed in some really nice and pleasant crowne plazas. IHG need to look carefully at how this hotel operates

Nice and clean with good food

This hotel is excellent, great breakfast, I like space room, good shower, good bed.

Close to the airport staff was nice

Reception staff very helpful!

Excellent service

Reception and restaurant staff couldn’t have been nicer! Whether it was storm for breakfast or Bark for dinner!

Bug hotel room 608/607

Terrible hotel with little customer service! Restaurant staff were the only people to crack a smile. Had bugs in one of our rooms. Reported the bugs in the bed to the man at reception, but nothing was done and the room was not cleaned. On returning the room was as we left it with dead bug on the desk. I reported it again and was told to move rooms. Not help was offered with packing all my belongings!? I would not want to stay here again and could not recommend others do.

Limited dining options

Great hotel Close to metro The fitness center is was not great not much equipment

Excellent place to stay

Friendly staff

allowed early check-in at no additional cost

This property is wonderful indide and great amenities. The only negative is the distance from the city center. Otherwise amazing option to stay.

Great and host in breakfast area awesome

Great for all. Especially the breakfast and the host in breakfast area was awesome

Easy to get to airport - sorry no shuttle.

Great hotel

Excellent front desk staff. Lovely breakfast.

It’s really a beautiful property. Great staff. Located just two minutes from a huge shopping mall. Also super close to a subway stop. But it’s not walkable to the city center. But the subway ride itself is probably about seven or eight minutes.

Staff, 💯 percent friendly and helpful to our needs. Place safe and quite and clean!

This place was very nice and the staff were so welcoming! The hotel was decorated in a beautiful way and they have taxi drivers waiting outside to take you to the airport when ready. The rooms were clean and the view of the city was nice from the high floor. Very impressed with this hotel!

Disappointing

Very nice breakfast. Extremely noisy. Could not get any sleep. Went downstairs to switch rooms. The clerk was very busy checking in guests. Went again at 2 AM. Nothing. My wife and I did not get any sleep, yet, paid for a full night stay.

good standard on the rooms.

Great location - near Metro and train stations. Very nice accommodations and restaurants.

The hotel room is clean. The hotel is close to a shopping mall and a train station. The location is very convenient.

The hotel was comfortable and very clean. The staff was friendly and helpful.

Nice decest hotel

Nice decest hotel. Stay there for a one day connection. Good breakfast.

The hotel is in an excellent location. The train/metro station is a short walk and the Field’s mall is very close by. The entrance of the hotel is full of trees and feels like you’re outside but it’s a beautiful natural feel right inside. The breakfast buffet is amazing with fresh fruit and vegetables, salmon, breads, yogurt and much more! I definitely recommend this hotel! You’ll be very happy!

Very nice hotel

Excellent bedding

i was accorded early check in,,,,and i so tired from delayed air trip ,,Ahmed took exception to my physical status,,,thank you for staff that sees problems

Convenient location. Very comfortable facility. Friendly. Allowed us to check in about 10 AM. Really enjoy the breakfast staff.

Nice hotel!

The hotel is very well situated. Next to a big shopping centre and the Arena. The metro is a 3 or 4 min walk which is excellent!. The food is very nice but cleaning was not very good at all. The lady who was cleaning was not very nice and because my daughter and I were there will she was cleaning we could hear how much she was complaining about but she actually did not clean but only kind of tidy. .

The room was small and the furniture was uncomfortable.

Great and new hotel two train stops from the airport and 2 minutes walking to the metro station. You can get to the center of Copenhagen in less than 15 minutes using the metro. Next to the Hotel there is a great and big mall for shopping. The area is quiet, the hotel clean and the breakfast had a lot of variety and the quality was superb. Totally recommended if you want to spend a few days in Copenhagen.

Most overpriced hotel room I’ve ever slept in. The tea pot had slime in it, the toilet was stained and when the rate is astronomical, you expect a much nicer space. Don’t waste your money.

I booked this hotel based on good reviews,the room is spacious. However, the room is very dusty everywhere, the toilet is not clean enough. The staff are also very rude , I called two times (the waiting time to have someone answer my phone was longer than 5 minutes which is not common in a 4 stars hotel ) to ask if they can send cleaning staff to clean the toilet again. They said okay, but no one actually came. So I went down and asked the staff in the reception to see if he can send somebody to clean. he said it is already clean. But when I went upstairs and check. It is still very dirty. I don’t understand why the staff lied to me. After the dinner, I talked to the staff in the reception desk to see if I can change room. Luckily, the older staff was polite to me and promised to have somebody to clean the room for me the next morning. Another thing I think is not acceptable is they don’t have any umbrella to borrow in the hotel, I have stayed in many 4 or 5 stars hotel , they all have umbrella to borrow during rainy day, the staff just ask me to buy 1 from metro station? Another thing that is most annoying is that , i kindly asked the staff if she can help me to call a taxi as it is raining, she said just find one outside. If I could not find it, she can help me. Excuse me ?! It was raining heavily, but she refused to help me at first. I am extremely disappointed by the Crown Plaza hotel and will write a official email to complain.

Lovely property close to everything. Very clean and well maintained. Superb staff.

All was perfect, except that we arrived at 21:50 and no kitchen was open.

great place to stay.

great would stay there again.

Very convenient for the airport, Very clean. Overall a very nice room. Minor issue; the bed and pillows could have been a little softer.

Fjernsyn uden lyd desværre, fik dog andet værelse

Ikke skiftet sengetøj

Der var ikke skiftet sengetøj, og vi fandt en blisterpakke med piller under dynen. Ikke særlig rart at vide at man ligger i sengetøj som andre har sovet i før.

Das Hotel ist modern und funktional. Warmwasserdruck in der Dusche ist zu schwach um rasch zu duschen. Man kann die Fenster nicht öffnen. Leider riechen die Zimmer abgestanden. Ich habe um einen Zimmerwechsel gebeten. Das neue Zimmer war etwas besser aber die Frischluftzufuhr nicht toll

God beliggenhed p kælder med ladestationer tæt på metroen

Rengøringen halter

Første værelse vi fik anvist ved indtjekning var ikke rengjort efter tidligere gæst. Efter noget diskussion omkring, at værelser slet ikke kunne vises i systemet, hvis ikke det var rengjort (receptionisten ville dog ikke sende nogen med op og se værelset, men blot diskutere), fik vi et andet værelse. I dette værelse opdagede vi morgenen efter, at der i vindueskarmen var fladmast tyggegummi og en brugt nikotinpose. Vi rejse med et barn på 8 måneder, og det kunne være gået helt galt, hvis han havde fået fat i nikotinposen. De skridsikre "dupper" i badekaret var også mørke og altså heller ikke ordentlig rengjorte. Alt i alt virkede det som om, at det slet ikke var styr på rengøringen på hotellet.

Me encantó

Excelente el hotel es lindo , la comida muy buena y sobretodo excelentemente bien comunicado . Compramos un ticket que incluye trenes y metro y todo está muy cerda . El aeropuerto a dos estaciones de tren y el centro menos de 30 min .

Hotel confortável e bem localizado

Incrível Atendimento na recepção muito bom, educados, eficientes e bem humorados. Pedimos troca de quarto por um andar mais alto foi atendido prontamente. Café da manhã muito bom, farto e diversificado. Só não tem salada e frutas, mas tem frutas cortadas. Não tem bolo tb, mas não fez falta Localização a 200 metros do trem pro aeroporto que fica a 2 estações e na mesma estação tem metrô.

Flott rom med god utsikt

Gut, sauber, Frühstück war gut jedoch wurde jeden Tag die selben Sachen zur Verfügung gestellt wir z.B. gebratene Pilze etc.

.

Bella esperienza

Colazione ottima…comodo alla metro e centro commerciale. Unica pecca un po’ fredda la camera e bagno un po’ sporco. Manca spazzola Wc.

Sadly, the Air Conditioning was very bad, it was too hot in the room. Everything else was fine :)

Receptionist out of control

Receptionist terrible. I was checked in by a (what it looked like) Latin lady. She was literally one of the worst I’ve experienced. She was arrogant, cocky and made us feel uncomfortable. Will not go back.

Great hotel in Ørestaden

Being on the 20th floor we had a fantastic view of Amager. Nice touch with the bathtib and furthermore the heating on the bathroom floot, what a treat. But how on earth, in such a large hotel can you only have 8 channels on the TV? Not one news channel was available. That was a huge letdown for us and can't really remember staying in a hotel that made such a small effort for the entertainment in the room.

Værdi for pengene... indtil jeg bestilte en burger

Glimrende ophold - fin service og et dejligt stort værelse. Undrer mig dog over, at det åbenbart ikke er muligt at tale danske med personalet i receptionen? Men alt i alt fint - indtil jeg bestilte en burger til 225,- og fik serveret en stakkes undskyldning for noget jeg kunne have købt i den lokale pølsevogn for 49,-.