Crown Hotel

7.6

Very Good

96 Guest reviews

7.6

Very Good

96 Verified Reviews

Read all reviews

Cleanliness7.8/10

Service8.0/10

Comfort7.0/10

Condition7.0/10

location8.0/10

Neighborhood6.0/10

Value6.0/10

Amenities7.6/10

Prefer ocean view on higher non smoking floor.

Home away from home.

Best service. Enjoyed the place and everything.

Great Stay

Great stay! Thank you!

They have a nice pool. It’s a quick walk to the beach. The hot water was great. The bedding was washed but did have a couple small stains.

Wasn't in the best part of town. Super expensive for what you get. Dining options limited at premium price, mediocre options.

Lovely stay as always

The Crown has comfortable and clean rooms and is safe. There’s good food in the restaurant and it is reasonably priced. The staff is accommodating and will work with you to help you if you have any problems. Great place to stay!

The pictures online did not match the property after check-in. The room was dirty and the hot water was not working so I had to wait almost an hour to be moved into another room and even that room was not clean. Attention to detail needs to be practiced. Customer service was otherwise average. Asked to get a wake up call at 3:45am to leave for the airport and got a call at 4am, just as well I had my own alarm set.

Everything is alright about the Hotel. The stuff just needs to be more friendly and smile. Check out time is at 11am but was disturbed at 10:30am to check out. Overall if I wanted to stay at a Quiet place, I would go back to Crown.

Easily the best I stayed in whilst in PNG

A really international hotel in a good position with some great people. I enjoyed it - this ws the fourth hotel I stayed in during a 10 day visit to PNG and is the only one I would willingly return to. I would have given it 5 stars except for an irritation on check-out when it was suddenly determined that the deposit I paid through Expedia hadn't been collected. Not mentioned at check-in or notified before my taxi turned up. Otherwise very good.

Its was good overall but room air-conditioning is not cold too hot. Staff overall and customer service was excellent.

staff were excellent and restaurant great

Probably the two things that were sub-par for the hotel was the musty odour in the hall ways and also the shower function and the shower cubicle conditions were well overdue for a good refurbish. Everything else was fine. Thanks.

This old classic is gradullay coming back to life.

The bar service is good and cheap price of beverage and the food is good .

Customer service needs to be improved. Need more friendly staff and also they need to advise of the options of the rooms if not available. I requested two beds but was given one only. Rooms were not ready upon check in as well. Will not be booking with Crown anytime soon.

Would recommend this hotel

A restful stay during PNG travels. Room, bed, air conditioning were great. Shuttle service from airport was so helpful. Some confusion when ordering room service but all sorted out. A few food options within walking distance. Pool was amazingly perfect. Foot massage was divine. I would recommend this hotel.

The hotel is quite run down and some rooms are smelly. Staff are very nice

Love the view

Wonderful hotel

Friendly service, nice rooms, meals very good. Surroundings not friendly though. Be careful if you go out for jogging.

Manager Ms. Mea and her colleagues make every effort to look after hotel guests. Regards

Enjoyed our stay, comfortable bed, good food!

Beautiful ocean view, friendly and caring staff, excellent breakfast, responsive to your needs

Nice rooms. Ill rate the rooms around 4.5 stars but I was disapointed that I had to catch an early flight and was unable to get a proper sleep because the guests next room decided to have a huge party there with loud music and screaming. No respect at all. Told the reception about switching rooms but unfotunately, they got none left vacant for that.. Ill recommend staffs walking around in the night to ensure the place is quiet so some guests can have their sleep. Especialy the ones transiting over for an early flight out of POM.

Fantastic

Ok.

We loved the very comfy beds. The most softest beds we’ve ever slept in. The room and bathroom amenities were great. However, we waited 50 mins for the reservation team to confirm our online booking reservation. Also we can’t control the temperature in our room so we were hot a couple of nights in the room.

Wonderful customer service !! And the room was clean and comfortable! They helped me SO much with transportation too— I’m very grateful !

Rooms are very old and tired. Not very clean either.

Enjoyed my stay..friendly and courteos staff too

Good music , nice food, quality beer. 3.5 weeks of good service

Service is good. Area is safe. Good facility. Seaview is great.

Nice beach market. Can be expensive especially tours.

Nice views from our room. Friendly efficient staff.

The staff are great! It what makes the hotel special

Staff very friendly, and efficient. Good choice of eating options in the hotel. Hotel clean and comfortable but a bit old and tired looking. One really annoying feature during our 4 day stay - every day, our room keys failed and needed re-setting, sometimes twice a day (at first we thought it was our fault for putting them next to mobile phones, but it turned out to be a fault with the hotel system).

Was central for family to visit.We enjoyed being there .No complaints

Not so good

Very old hotel that needs urgent renovation. The whole room is outdated. Good for the 80’s maybe

some positives, some lacking

Good courtesy bus, though requires some waiting. Nice 20 minute drive to see the area. Beautiful seaview from room, comfortable beds and pillows, a safe, nice room and bathroom with good toiletries, dressing gown and slippers. It took a while to get a spare bed, but they were very busy with many guests arriving for a big conference. The bedroom freezer needed defrosting and leaked to form a puddle on the floor. The microwave plate was dirty. The pool was basic: good pizza by the poolside, but the water was a bit dirty and the pool not very big or very attractive area. This was my main disappointment as that is what we wanted to use for the afternoon, which we still did, but not as exciting as we had hoped. Nice PNG tourist looks through the hotel. General service was reasonable and friendly. Good buffet breakfast with wide variety of cereal, fruit, rolls/pastries,juices, English fried food. Some flavour was a bit lacking, but then meat tastes in general in PNG are different to UK. Overall, I wouldn't rate it to equal a 4 star British hotel, but then PNG is not a modern country, so if you want high quality, then pay more for a more superior hotel. Still an enjoyable and relaxing stay.

I was charged pre-authorisation twice

The hotel condition and facilities were okay, quite good for port moresby but they charged me twice for pre-authorisation. The second time was without my knowledge and was a different amount. It was a huge let down as it was only realised after I left the country. I'm still trying to chance up a refund and they claim a 1 week turnaround on refunds.

Nice Hotel in centre of Town

Very pleasant stay with friendly staff. Room was nice and meals very good.

Lovely hotel with a beautiful view to the sea

Nice quiet bar with good music. Splendid room a tired traveller could ever ask for.

Not what I expected

Did not pick me on time from the airport. Still waiting for the invoice . Have called them 4 times

Bad condition to access internet. Could not access few days.

Pool and gym great

The pool and gym are great

Not a holiday destination

It was first time in PNG but I think I paid too much!!

Good for business

The hotle is getting a little tired, but the staff are great and the facilities and amenities are good.