Breakfast was expensive and terrible. Had to wait nearly 40 minutes for 3 eggs with cold hash browns and the worst coffee I can remember. Bed was comfortable. Room was quiet.

Bad experience with my stay at the Marriott.

I had to change dates for my two days trip, so I called Hotels.com helpline and it went swell. They helped me out with my trip. I had to check in a day earlier and leave also a day before. At the front desk from the Marriott they agreed to give the best available rate for the first night and that the rate for the second night wouldn’t suffer any change (it was $219 US dollars plus taxes). When I got the bill they charged me over $250 dollar before taxes for EACH NIGHT. I am very disappointed, because we as guests are helpless against the hotels and their resolutions.

Extremely friendly and helpful

Airport hotel in CDMX

Very convenient to the airport, there is a skybridge to Terminal 1.

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Easily accessible from the airport. Very friendly and helpful bi-lingual staff. Very nice accommodations. MUCH more high-end than American Courtyard properties.

Close to airport with efficient shuttle

Good

Conveniently located at the over-bridge from airport

Best transit hotel option in Mexico City

great but expensive

Only one night before a flight home. It was great!

Connected to terminal one. Great dining and friendly staff. Everything you need if you’re catching an early flight.

Nice place.

Location location. Some sewer smell on PB level.

The staff is always very friendly and helpful. This is a great location when laying over in MEX. The upgraded rooms are great.

The staff was amazing! So very helpful and kind

Safe, clean, comfortable beds, friendly staff

Connected to the airport

Very nice

The staff is amazing, the hotel rooms are clean and comfortable. Amazing place to stay in.

Always the best choice at the Benito Juarez International Airport. Fantastic location, very attentive staff and the rooms are very clean and comfortable

Best place to stay in Terminal 1

Disappointed! Noise and bad problem handling

I stayed here in the past multiple times. Hotel is convenient for overnight layover or transferring from bus to plane and v.v. Unfortunately there was music playing all night, which even vibrated the vents, keeping us awake all night. The music started around midnight and ended around 7 AM. The main problem is that hotel is aware of these noise problems in this part of the hotel as they clearly mentioned in their response on my complaint. Even though the hotel was not fully booked, they still decide to use these rooms. Rooms affected are 447 and 448, as we also heard our neighbors complaining. I think all rooms starting with 44 will be having the same issues. I will not be coming back, because of the poor handling of the issue by management.

Room was very spacious and clean very convenient location proximity to airport and internal walkway to the terminal

Nice place to stay

I only stay one night, but check in service and room was excellent

Very nice hotel within Mexico City airport. Friendly staff

Convenient

Hotel was clean and an easy walk to terminal 1

Great service at the front desk

The staff was amazing. I traveled with my aunt who needs a wheelchair. Saul helped us immensely. Both when we got here on the trip and when we checked in for the second time to leave. He is a valuable asset to the hotel. Acknowledge him please!

Got charged additional $50 over rate was quoted and everything was ridiculous expensive, warer, snacks…. almost another $100

Convenient modern hotel attached to terminal 1

The property is connected with the airport so you don't have to drive to get to it

We stay regularly at this property but this time we arrive energy was not on when I jokingly told receptionist that we can get some type of discount she said no we can cancel your reservation and you can find another hotel I thought that’s is no way to treat a guest we waited for 3 hours for energy

I was unsure of where I was going, but I went to the office within the airport in terminal two and they had a driver come and pick me up and bring me right to the hotel in the morning. I will take the shuttle back to the terminal, the hotel is beautiful, and this has been a very pleasant experience.

It was a nice stay. No complaints

Convenience

The front desk staff was very friendly and helpful! The toilet was dirty with a stain on the seat that could have been easily wiped off. There was also stuff in the toilet itself. Grossed me out immediately. The restaurant is convenient but the food and service were below expectations. The elevator went out of service when I was about to leave in the morning. Overall this hotel is not worth the price or the Marriott brand :(

Great service very convenient

very pleasent stay

Excellent location and nice rooms

The location for this hotel Is perfect. You can walk into it directly from the airport. They have very nice rooms and the restaurant was great as well

Easy access to airport

Very nice and safe facility. Only wished that it was walkable and connected to Terminal 2. But the shuttle service is personable and outstanding! Would definitely stay here again for overnight stay and connecting flights.

Right next to airport. Perfect for an early flight.

Huésped contento/ Happy guest.

Instalaciones muy limpias, nuestra habitación era amplia. Fueron por nosotros al aeropuerto (terminal 2) y a la mañana siguiente nos llevaron a la misma terminal; personal muy profesional y amable. Property was clean, our room was spacious. They picked us up from the airport ( terminal 2) and the next morning they took us back, very friendly and professional staff.

I have very safe time.

El servicio de transporte de y hacia la Terminal 2 es excelente, los choferes y la señorita en el oficina de la terminal super amables. El personal de recepción muy atentos y serviciales. Las instalaciones muy limpias y se nota que se les da el mantenimiento adexuado. 10 de 10. Es mi hotel favorito para quedarme cuango hago transbordos de una noche. Super recomendable.

Safe and clean

Safe

Very convenient location since it's attached to the Mexico City International Airport. Our room was recently remodelled making it very clean, fresh and modern.

It was closest to airport. And they allow pets and have a tiny pet relief area next to the driveway

It's super convenient as it's located in Terminal 1 and we just walked to the counter and checked in, even our arrival time was around 4am. The staff is very efficient and helpful. There are plenty of choices of food within a few minutes walking distance. In general, it's recommended for short stay, especially if you have plan to go other part of MEXICO by air.

Always good, thank you guys.

Great value

Pleasant stay Comfortable

Good property

Bueno en general

na

terrible customer service

Easy shuttle

Have always liked staying at this property....at the airport and close to the bus terminal. However, I have started looking at other options because this place is getting expensive.

Everything was calm and I felt safe. Close to the airport and restaurant available.

We had a terrible stay at the property and the staff was very disrespectful.

Everything was excellent

Best place close the airport

All great

Ideal for a short stay near the airport for a connecting flight. Short walk to terminal 1, clean good sized room with friendly staff, 24 hour room service,

Room seemed far from all the elevators. And no one helped with luggage.

Everything was smooth from checking in and food services

Because we never made it to the hotel, Aeromexico cancelled our flight with no notice and we have to rebook to American Airline and the flight available was past the supposed check out time at Courtyard. When we discovered the aaeromexico flight cancellation, it was past Courtyard’s cancellation window so we paid for a room we never saw or used so we have no rating for the Courtyard.

Es una excelente opción para quedarse ya que puedes caminar al aeropuerto y es súper segura limpia

Like this hotel is confortable and clean. The room have a nice space.

Rooms were quiet and clean.

"A good location for short stays, especially for departures or arrivals. If you don't mind being a bit far from the main attractions, it could be a good place to stay for longer. The area is decent."

The service to support our two night unexpected stay due to missed flights was incredible

I like the hotel! It is nice the nicest at the airport, staff is friendly, returning in a few days.

Hotel system was down and I was charged for a room that was already prepaid. As of 6-23-24, I am still waiting for a refund that I calle the property about multiple times about. I was told on the last call that an email would be sent out to me about my refund status and I have yet to receive that email. Also, WiFi was not working due to their system being down. This was a bad stay compared to the numerous other times that I stayed at this hotel. Usually, everything is excellent.

Extremely convenient walking over the little sky bridge from the airport. Restaurant service and food was okay, would have been better off walking back into the sky bridge and getting something more authentic from one of those food stands. Room was good, clean. Just be warned reception is open 24/7 so there were people that arrived in the room next to us around 2am and you can hear everything.

Noisy, unsafe, they kept calling the room and knocking to wake us up at 1 am.

Towels and office chairs need to be replaced for new ones

See above

Buen lugar cerca de

Convenient

Breakfast was delicious

For some reason they initially tell me they can't find my reservation done through expedia. I have to wait ten minutes while they figure out how to find it. Otherwise my stay was very good.

I always enjoy my stay there

Reported as unsafe by residents.

clean courtyard close to airport

The room was beautiful and quiet. I plan to stay there the next time I am in Mexico City.

Very pleasant place to stay at the airport

Very convenient for the airport

Very convenient hotel to the international airport, easy to walk to from the terminal. Good selection of foods at breakfast.

Best part of this property is that it is right next toAICM

Love how convenient it is !

Great

The hotel is under renovation and that is not a problem. Normally, the service has been very nice and the rooms remain the same as of a good size, very clean, and as good as it was 10 years ago. When in my room, i realizes that the safety box was broken and the refrigerator was not working. Next morning, I went to the front desk to let them know about the issues. in the evening. the safety box was replaced. However the fridge was not. Went back to the front desk to inform about it and they said "we will check". A few minutes later, I realized that they didn;t ask for the room number and this being my third day and on my way out to the next destination there is still no fridge. Perhaps, with the remodeling, they should take the opportunity to retrain their management. It is a good hotel!!!

Muy bueno

was checking in the room, but someone open my room while I was in the room.very unsafe

Nice

I like the customer service, the fact that shuttle is provided to and from airport what I feel it lacks is it surrounding it has really nothing. :)