I liked the indoor pool. Front desk staff is very friendly. Breakfast attendant had a bad attitude and ignored me while waiting in line. Homeless people walking around property. Clean facility. Didnt tell me when booking and surprised me upon arrival with a $200 freeze on my bank account for incidentals and 10 days to return it. Room furniture needs updating. Had 70s wood grain paneling.

Renovations at the looby area were taking place during our stay, so the noise was an inconvenience, but other than that it was a good experience

Streams run dry

The WiFi in my room never worked.

We had an issue with the room I booked as opposed to the room that I got. I was supposed to get a one bedroom suite with a balcony, but received a regular room. It wasn’t a problem as far as the cleanliness of the room. However, I paid more for room I didn’t get and was told that I wouldn’t be receiving any kind of compensation for the difference in price. The customer service, especially the gentleman that was working at night, was absolutely unacceptable.

Property was great, was in Austin for ACL and place was Clean, Safe. Would definitely stay here again.

The honest review you’re looking for

Honestly no complaints. Very clean (which is my biggest concern), beds are comfy and room is spacious! They were also very kind to let me check in early at 1pm and check out an hour later! Free parking and they gave us complimentary water when we checked in. Had a nice time and will definitely come back!

We are there for rest so it was a good choice for clean and quiet.

Very nice and clean hotel

Terrible to say the least

Unsure how this is a Marriott. Frequent traveler for business and family I never had to change rooms so many times. First one had severe jarring noise with construction happening right under the room, second one had the bath tub clogged so had to head out to dinner without taking a shower while housekeeping worked on it upon return the problem still persisted so had to move yet again to a third one which had the exhaust in the restroom not working. Family of four was tired to move yet again and just finished the stay for 2 nights. The hallways have a weird smell always, the elevator has stains all over, understaffed with same personnel managing front desk and cafe and the list goes on…. The employees are trying their best but the hotel is ill equipped to provide clean, comfortable and pleasant experience to its guests. Registered a complaint into Marriott Bonvoy since I am a member there and will not be staying at one ever. Ruined our family trip at the outset. Steer clear from this one, a motel nearby would offer better.

Super clean and comfortable!

Odd smell in hallway. Could hear guests in room/s above ours.

Ticks on bed

The check-in was easy. However, when we settled into our room, we noticed a tick crawling on the pillows. The front desk person was kind enough to move us into a different room without any issues. The staff was friendly and understanding; however, I would not stay here again due to knowing there are ticks crawling around in the beds at this hotel.

Nice hotel and convenient to our needs.

The property was average. I wouldn't come back, let's just say that. The staff was friendly but the stay wasn't pleasing at all.

There were little to no food options and hardly anyone staffing the front desk on a regular basis. Rooms were clean and staff was friendly however.

Great!

Helpful staff

The staff was great, and the lobby looked good. However, I was a little surprised at the lack of amenities in the room, such as hand soap and lotion (I was surprised it was still tiny bar soap). One bed was so close to the wall that it was only accessible from one side and the bottom. I'm pretty sure these were double beds, not queen-sized. There was also only one chair to share.

It was nice they could have more food options aren’t any eateries near by

Everything was so clean, orderly, and well-maintained. Staff were very courteous and helpful. Loved zipping right onto 35 to be on my way. Perfect stay!

The only thing I dislike they don’t have breakfast in the morning at least

Disappointed

No hot tub the app lied and ruined my stay. I really needed one and traveled far to this for nothing.

Clean and friendly staff

Checked in for . First night the king room and couch for 2 adults and 2 kids had no extra pillows and sheets for the kids. Had to call downstairs four times before someone answered. Was asked to retrieve my own sheets at 9pm. My husband found chewing tabacco on the floor and I found a small toy. Second night my 5 year old sat on the floor in the middle of the room and a sewing needle went into her PJs and stuck her bottom. Went to complain and gave needle to front desk and was only told sorry. Disgusting

Indoor pool was freezing

Specifically picked this hotel because it had an indoor pool. Disappointed that the pool was freezing. Kids could not swim.

I had a single room with a king bed. The problem was that there is, for lack of a better term, a rolling item that looks like a chest of some type. It is placed in a position that caused me to fall during the night because it obstructed the area from the bathroom to the bed. When the lights are on, it is easy to avoid, bur in the dark it is dangerous. I took a fall that could have had a really bad result. The management should know that the placement is a lawsuit waiting to happen at some point in the future.

Great proximity to downtown and Austin. Not happy with the homelessness in the area

Room was same as picture. But flash tank in toilet was noisy.

It was just ok. The toilet was so low to the floor- it looked like it was for children! Would not stay again. Staff was very nice and friendly.

Nice hotel

Great service at the front desk!

all was great except that room service forgot to service room, no clean sheets or towels, no cleaning of the room

It's a nice hotel, convenient location.

Love it

Room was dirty, had ants near bed and window sill

Great experience; will be back!

Great rooms! We loved having a balcony and walk in shower. Definitely made our stay much more relaxing.

Access to the highway and down town.

Awesome staff

Great staff, felt welcomed everyday through my 9 day stay.

Easy access to airport and restaurants.

Easy access from freeway

Great place

Far and away the worst hotel experience of my life. Be warned, if you have a neighboring room literally slamming on the adjourning door threatening you, don't expect anything from the hotel other than a hollow apology. I had to actually initiate the room change in the middle of the night after they refused to do anything other than ask the lunatic traumatizing my family to stop, which of course he didn't. The pool was also cold enough to keep your drinks cold, and was completely unusable. They said the heater just broke, but I saw reviews weeks back mentioning the same issue, so clearly if there is an issue it's not a priority to fix. With so many other hotels in the area, save your money and spend it at a hotel that actually cares about their guests and has working pool facilities.

Overnight stay

Clean room and bathroom. Very comfy

Shower sucked 😡

The restaurant wasn’t accommodating when I tried to phone in an order to pick up. The wifi was frustratingly bad that it as better to not use it at all. There was 2 pieces of furniture that had low, sharp edges that I banged my left leg on that gave me lacerations. The indoor pool water was so cold my wife was unable to use it.

Great staff

Clean. Quiet. Stayed here before. Will stay again. My go to hotel when in Austin.

Service and room are excellent

Best hotel in Austin

Moved from a more expensive hotel to this hotel and so glad we did. the staff was phenomenal, the hotel was really nice, a lot of extras for the Austin Grand Prix. We were able to eat breakfast there before going to the race they have a full bar. We really love the staff they do a great job. plan to go back next year

Everything was top notch! This is what a hotel is supposed to be.

The front desk employees were amazing. They were so kind to my children. Easy check in and out..

Nice Business Stay

The hotel is obviously older but has been redone inside. Rooms are clean and comfortable. The staff was excellent.

Roaches

Our first room had 4 roaches so we requested to be transferred to another room, in which we also found dead roaches. Stay away!

We stayed here for a week at the end of August and mostly had a nice experience. The room had all the amenities one would expect, the staff was very courteous, and the location of the hotel was extremely convenient. The only complaints I have are minor ones--since there's a Starbucks in the lobby, the only free coffee you can get is through the small machine offered in your room, and that's never a great quantity or quality. The other issue was the crickets--they were EVERYWHERE. We noticed a horde of them as we entered the hotel each night, which was no surprise considering the time of year, but the insects managed to make it up to our second floor room and startled us more than once. I'm honestly not totally sure how they got up there, but we kept finding more and more of them. Crickets and coffee aside, we had a delightful stay and will likely make this our go-to hotel when we visit Austin.

friendly, efficient service crickets in the room

We enjoyed our stay. I would recommend this place to friends and family for sure. Very clean and comfortable. The Starbucks in the hotel lobby was a great touch. Good times.

clean, quiet, friendly and helpful staff

Nice hotel for the money

Very pleasant stay, near SoCo area. Not within walking distance, but a short drive. Would definitely stay here again when back in Austin

Excelkent

Very clean beds and pillows so comfortable…when I had to switch to a two bed room it was an easy process very nice service

I was on vacation to staff greeted me at the door every time I entered our accident the pool area always was clean friendly service at Starbucks

Very open

It was very nice and enjoyable.

Staff was extremely nice and accommodating however, there was not any regular coffee for the coffee machine in the room. They only had decaf coffee and the shower leaked water all over the floor. The property was kept very clean.

I liked everything about the hotel. I always enjoy staying at Marriott properties.

Front desk employees very friendly and helpful

Fast, friendly and professional

I was initially concerned with noise because my room faced the highway however, it wasn’t an issue. My room was very comfortable and I was able to get a good nights sleep. The location in proximity to downtown Austin and surrounding points of interest was perfect. Would definitely stay here again!

Perfect. Room clean beds perfect

What I loved about this property is that it felt like a boutique hotel but with professional amenities. The small 24 hour market was a life saver. The staff was also very friendly!

Easy and friendly hotel.

Great hotel!

Very nice and clean. Friendly staff. Only 2 minor issues. TV would lose its signal for vlocks of time and it took 5 minutes to get the water to run warm. This was dueing the recent freeze so the issues ciuld havebeen caused by this. Would DEFINITELY stay agin!

I liked the indoor pool for my daughter and the staff is friendly. Good location and the rooms are very clean

The whole experience was phenomenal with super friendly staff and they were very accommodating. Everything was very modern and the amenities were superior, definitely one of the best hotels I’ve stayed at.

Above expectations and then some!

The renovations are truly impressive and was honestly impressed with how nice the hotel was overall, especially the rooms! Great staff/customer service that was present and attentive!

Visiting family for the holidays and this was a great location for us.

It was convenient.

Love this place any time we here in Austin this my Hotel

Great Beds!

Very nice staff and all around nice hotel. Great beds and bedding!

Very friendly staff

The king suite was worth it for us as a treat.

We stayed in a King Suite on the way home from a long road trip and we’re so glad we did! The room exceeded our expectations in comfort, cleanliness and value for the rate. The room was spacious and updated with clean cotton linens. The concierge greeted us professionally and warmly when we checked in which was a nice welcome coming off the road. All of the staff we encountered were very friendly and helpful if we needed them. We loved that there was a coffee shop in the lobby for our morning drinks. We will definitely be back on our next trip. Thank you to the staff for making it a nice place to rest on our way!

Friendly ck in. Clean room.

Worked for a place to stay

Breakfast not included, need to figure out the staffing at that Starbucks. It was fine but shouldn’t cost more than 200$/night

Last minute hotel

Remodeled hotel. Nice property and would stay again.

Great last minute trip - everything was sold out bc of the UT vs TECH game

Very clean rooms, courteous/ friendly staff and extremely comfortable beds!!!

Great

Great hotel. Clean and the bed was like a cloud. Will stay again. Front desk person was so nice and helpful.

Clean beds and pillows where comfortable a huge plus was tht there was a Starbucks

Not Handicap Accessible.

We requested a handicap accessible room with a roll-in shower for a wheelchair along with a transfer bench, this hotel misled us and didn't provide an accessible room. When we requested a shower bench we were told they are attached to the wall in accessible showers and that they didn't have those showers in rooms with two beds. So, they expect guests in wheelchairs to travel alone or they have to share a bed with someone else. You can't just throw a bar in the shower and call it accessible. Accessible means it's wheelchair friendly and this hotel doesn't care about guests in wheelchairs. This hotel isn't handicap friendly, so if you need accessibility avoid it because they really don't care. You can request it but they won't provide what you need. I will never stay at a Courtyard Marriott again, maybe not even a Marriott again and I used to work for the company.

Awesome!

Toilet wouldn’t flush we had to go downstairs, the problem was reported but not fixed

Pool was closed and wasn’t mentioned online before booking nor did the receptionist let us know when we checked it. Highly disappointed with that lack of service

Everything was really clean. Customer service was amazing!

Properly is close to 6th street and appears to have had a fresh makeover. Room was great.

Our room key didn’t work the entire time we were there .. the manager had to let us in every time we’d go in or out, they didn’t offer to change the room and still billed us full price . The pool wasn’t available , and elevator smelled like mildew /moldy.

Pool out of service and theres not internet service

I was there for two nights. Didn’t get room service not sure why. Other than that everything went well Front desk people very attentive.

Location

This was an amazing they treated us well and assisted us we needed. We do place on returning at some point!!

We were disappointed when we noticed the pool wasn’t available. Our friends stayed downtown and paid $10 dollars more a night and had an amazing pool. I know that was the first night opening back but if your not going to have everything available you should discount your prices.