Run down

Work out room out of order. Outside door to parking lot didn’t lock. Big light in the parking lot shining right in my window. Room smelled like Strong calogne. Could hear everything. There was no waters or anything in the little store or the vending machines.

There was construction being done inside the hotel. While none was being done on a Friday night, Saturday. The floors were in disrepair and I don't remember seeing notice of this.

the front desk guy was incredibly kind and made my check in a breeze!!! ac unit wouldn’t work and a lot of loud cars/pickups revving in the middle of the night and early morning. overall was a decent stay!

Outdated although they are currently remodeling. Everything was clean. Service was great.

Decent hotel for travel with a pet.

Good

Convenient

Everything was great. Just didn't have air conditioning

It was a nice hotel in a nice area.

Thw breakfast was good and the room was clean

Took forever for someone to help and check us in. Then when we got checked in, we were given an occupied room. Went back to check-in and given a different room, a single bed even though I reserved a two bed room.

Clean and quite. Nice rooms well stocked.

This hotel was good but the bathroom fan (used for the shower steam) was broken. The towels in the bathroom were also a little dirty. The breakfast was better than I expected.

Great room.

Good breakfast. Quiet, clean and accomodating

Pool not open. Stinky. Would not recommend

This was a good place to stop for the night. The carpet in our room was worn out by the door. However, there was new carpet in the lobby so it was going to be replaced. Our beds were comfortable and we slept well. The breakfast was good. I would stay here again.

Front desk staff was friendly and helpful. The rooms were less than clean. The first room I was assigned had a smell of cigarette smoke and mold. After about five minutes in the room I began coughing and went to check the air unit. I discovered it was covered in what appeared to be black mold. I notified front desk and was assigned another room. This room didn't have the same issue, but was not clean either. The sheets were stained, the toilet was dirty and general housekeeping seemed to not matter here.

My company made the reservation. Front desk staff was friendly and helpful. The rooms were less than clean . The first room I was assigned had a smell of cigarette smoke and mold. After about five minutes in the room I began coughing and went to check the air unit. I discovered it was covered in what appeared to be black mold. I notified front desk and was assigned another room. This room didn't have the same issue, but was not clean either. The sheets were stained, the toilet was dirty and general housekeeping seemed to not matter here.

I have no idea how this hotel gets a high rating. The staff is great. The problems the following: side door entry lock broken- anyone can enter; the carpets in room and common area are dirty and ripped; my room- the shower curtain rood broken; rust in the bath tub; between the tile floor and the tub is a gap and water can go down it (glad I was on the first floor); this has to be the dimmest room I ever was in- lights were not bright at all; the furnishings were ok and plenty of storage space; hotel- swimming pool broken (should have reduced the price); no business room; the carpet in the lobby had been torn up and the furniture sitting on a concrete floor; the breakfast was ok, need to add more choices. If I am ever back this way, I will choose another hotel

Don’t recommend due to condition of rooms.

Service and staff were great! They get the best rating. The facility is in need of some serious maintenance. First room assignment smelled so strong of cigarettes I had to ask for a different room. Second room, entry light did not work, half the light in bathroom burned out, bottom of bathtub covered with rust holes and a rubber mat was placed over it. Which to me is a health hazard as it can collect mold, mildew and body residue. Shower current was useless as it couldn’t remain closed on either end at all, it just gravitated back to the middle of the bar, rendering it pointless. It also reeked of mildew. The exhaust fan was also broken. The armchair was completely broken and not functional. For $150 + I will not stay here again or recommend based on this review. Management needs to take a look at the condition of rooms and remodel in order to keep business.

Enjoyed the hot; healthy breakfast each morning. The staff was very professional and nice.Very satisfied customer. :)

The property was clean and decent. The beds were comfortable and the AC worked well. Staff was very friendly and helpful. Breakfast was very good and well stocked. Had some omelets (egg and cheese) and pancake machine as well as the usual, such as toast, cereal, bananas, and coffee. I think they also had yogurt. Some parts of the room looked a little dated but the shower pressure was awesome. Only real complaint is that the parking lot is bright and the darker curtains do not shut, so we had to do some rigging to get it somewhat dark in the room.

The facility is well maintained, clean, and in a good location. The staff was friendly, efficient, knowledgeable, and accommodating. I would definitely return.

Many options of food nearby. Breakfast area was a little crowed, but food was kept stocked and everyone was polite.

Nice stay. Seem to be cutting back on basics or housekeeping needs a little oversight with supplies.

Poor conditions

The hotel had stains all over the carpets, the lobby had no carpet, we found old food on the carpet in our room, the breakfast was horrible— not many options. We were under a tornado watch and the hotel didn’t even inform us of what to do if one came.

Good clean room

Not great but okay.

To start, the beds were very comfortable. I slept great. There were some cosmetic problems like hard water build up on the showerhead, rust around the bathtub drain, broken towel fixture and curtains not fully hanging on the rod. I was surprised when they told me to go to a library to print something since they didn’t have a business center. My dog was uncomfortable at different times, but it was an okay place. Not great but okay.

The room was well appointed. The staff was great.

Had an underlining smell of old cigarettes

Furniture was very worn.

When I checked out, the clerk told me that I would receive an invoice from Expedia. I did not receive one, so now I have to trace that down through someone. Thank you................My stay was very good and accommodating.

The entire hotel had a horrid smell. The water in the hotel tasted awful and when asked if bottled water or vending machines were available, I was essentially laughed at and told, “No, not since Covid.” The beds were rock hard, the toilet barely flushed, and the elevator made me feel like I was on an amusement park ride.

Second stay. Always pleasant check in.

Bed was too firm. Noisy from both inside and outside sources.

Garden City, Kansas

Easy check-in. Pet friendly. No fee. Elevator. Hot breakfast.

Room was great. Just a very windy day and the window leaked bad snd had awful wind noise all night.

Beautiful property. Efficient and fast check in. Great bed and spacious room

Nice

Very nice hotel, quick checkin for our multi room group, convenient location to the highway

had to change rooms cause yhe heater sounded like it was exploding clean, quiet advertised pool and hot tub (closed since 2017)

Smooth check in. No issues.

Great staff. Few problems. Convenient to everything.

when I got to my room it looked like someone forgot to finish cleaning the bathtub ~ dirt and ??? in bottom of tub lower half. PLUS ~ really hate to have to stand between toliet and sink to open or shut the bathroom door. Can't stand at the sink and close the door ~ can't stand in front of toliet and close the door ~ have to stand between toliet and sink/counter to open/close the bathroom door.

The rooms have problems and not well kept. Fisrt room the Tv and phone did not work. Second room the phone still did not work AC system was barely working and had to turn down to 61 to get it to cool the room. Door keys were difficult to get to work and security latch on door was broken off. Shower curtain rod looks like someone was hanging from it and broke it.

This was a very spacious hotel with a lovely living room area and kitchenette. My only issue is that the pool and hot tub were under maintenance and the treadmill in the fitness center didn’t work, which is part of the reason why I had booked this hotel in the first place. That said, the place was quiet, comfortable, safe and in a very convenient location.

Great Staff

The hotel staff was very helpful, the food was good, and we really appreciated the quiet and very comfortable rooms. Thank you for all your help to make sure we had a great stay!

Clean, nice facility Bed was very uncomfortable, mattress hard and old

SAD!

Pool and hot tub were closed. Vending machines were empty. The bathroom sink faucet only had cold water, the handle was broken and only spun around in circles. the lever for the sink stopper was not hooked up. I had to pry the stopper up to drain the water. Would not recommend this hotel to anyone.

Disappointed in the fact the pool and hot tub were out of order. Staff very friendly!! Room was clean. Areas of the hotel needing upgraded. Elevator very noisy.

Very clean

Only problem was our TV. It came on snowy and I had to figure out how to get to the right setting. Hallmark channel was set to CC and couldn’t figure how to remove it. After we got back from dinner, it was snowy again so had to repeat the process.

Showed up after midnight because of storms, only to be denied a room. Even though I had prepaid.

Horrible condition! Old and moldy

The room was filthy! Smells like wet dig and cigarettes! Carpet was horrible and very dirty .. I have to say the person who worth’s the front desk was very helpful and professional.. with his purple hair and all . It’s sad that this hotel has gone down so badly. Rude housekeeping and old towlines!

Do not stay here they’ve put some lipstick on a pig with the remodel the whole motel smells musty and my room had mold on the ceiling and the room smelled like my grandmas root cellar, seriously do not stay here

Room smelled bad. It’s an old AC unit and it quite loud.

I loved the staff treatment

Don’t stay here

Check-in experience was fabulous. The young man that as at the front desk was very friendly. The room was a very different experience. Walked into the room and it has a very adverse smell that did not go away. One of mattresses smelled like cigarette smoke. Shower curtain rod was unlatching from the wall which caused the shower curtain to not stay closed so water gets all over the walls and floor while showering. Air conditioning unit in the room somewhat cooled but not well. Ceiling had 2 cracks/water marks that were poorly patched. Breakfast was awful. Eggs were very cold, hash browns were still partially frozen, Canadian bacon is burnt.

Very clean.

Website listed an indoor pool ~ choose to stay here for the pool ~ traveling with 2 grandchildren ~ pool was closed ??? and had been closed for sometime. If I had known ahead of time ~ would have stay at neighboring property which had an open pool. :-( Grandkids greatly disappointed - - been traveling by car for 7 hours and had planned on getting wet in a pool.

Desk chair would not adjust "up" ~ for tall person having to sit so low was a bit uncomfortable. Toliet stool would have been fine for 9 yr old grandson but for a 6'2" man having to sit with my knees higher than stool was very uncomfortable. Lobby still in process of remodeling. Breakfast wasn't bad but could have refilled the oferrings ~ ran out of bacon, 2 spoons of gravy left but no biscuits, etc.

This hotel really should be shut down.

First we got a room that smelled of urine so they moved us and the bed was broken but we didn't want to move again so we stayed and dealt with it...but we ended up having to move again cause our lock broke and we couldn't get into the room....the ceiling is falling in places carpet is torn and stained the pool and hot tub is broken but I guess it's been that way for years with no intention to fix should have read the Google reviews before booking, how they can still list it as an amenities and they also list a gym to which they do not even have...lol...the elevator grinds and shakes when you ride it so most people stick to the stairs I noticed..the baseboards were missing in places with holes in the walls...the toilets barely flush you have to hold the handle down for awhile...and there are lights out all over the place so I don't see any effort in upkeep or any plans to do better..we asked to speak to the manager and we got told they will call us when it's convenient for them.

TV didn’t work, outdated over all

RoadTrip

Helpful and pleasant staff..spacious rooms with comfy pillows. Close to fast food restaurants.

why not a higher rating

very happy but could not rate it higher because the outside doors did not lock so anyone could come and go. Room was nice and clean and breakfast was good

Great hotel

It’s a worn out location. Needs updating. Had to switch rooms because our door wouldn’t lock. You could just push it open. Not safe at all. Blow dryer in the room didn’t work. Our windows were closed but somehow moths kept getting it. Pool was broken. Breakfast is very minimal compared to other hotels in the area. We travel a lot to Garden to visit my step kids. This was a 4 night stay for graduation. Don’t think we will be back.

Hotel was under construction which was not listed online. Pool was closed, ice machine & vending machines on each floor did not work, toilet would not flush correctly without plunger, beds were very uncomfortable. Staff was absolutely amazing & very accommodating. Breakfast was great.

Room was clean and okay ~ what I expected. Front Desk area was closed for remodeling.

Hotel is und construction. Had to use side door to enter hotel. Room was acceptable but nothing great. Beds were lumpy. Breakfast was disappointing but coffee was good. Will not stay again.

Pick Somewhere Else If You Can

The hotel is getting some renovations, which is good as it's an older hotel (paint peeling on ceilings, ect.). As a result though the front door doesn't work and you have to use a side entrance. (I felt so bad for the front desk clerk as they had to work behind a folding table in the breakfast area and it didn't look professional at all.) That side entrance is left unlocked though all of the time which made me feel less safe. I took a shower before 7 am on a Sunday and there was no hot water. There is no way to make the room 100% dark. Also there was a storm that came through several days before and there was still large patches of ice in the parking lot. I have an artificial hip and have to be very careful not to fall. Breakfast was standard and the bed was comfortable. I'll be coming back to Garden City in the next month or two and I'll be finding a different hotel to stay at.

Nice hot breakfast. Clean, comfortable room.

Everyone is nice and generally you dont get bothered which is a bonus because i work nights.

The fire alarm was just wires hanging down and the shower did not have hot water. I cabinet was broken under the tv and the bathroom fan did not work

Recommend highly

Stay was wonderful. Had water leak by main entrance and not clear if open or not. Downstairs a mess. Wonderful staff and room, great breakfast

This property is undergoing extensive renovation-lobby office is a 3 x 6 plastic table. EXPEDIA SHOULD FURNISH THIS DATA

Easy to access property.

Good stay

Clean. Friendly service. Pet friendly.

Vanity being in bathroom instead of foyer of room. Comfortable easy chair and bed.

Hotels. Com shows this facility has a pool and hot tub but they have been closed to the guests for going on 3 years. We specifically booked her after a10 hour drive to soak in the hot tub. IT'S NOT OPEN!! And being we booked with hotels.com, there is no refund. Had we known the spa was closed, we would have booked a room next door at the Best Western. Very disappointed with your policy after the false advertising!!

The stay was short but the staff were helpful.

Robert Anderson was at the front desk was wonderful. So nice to walk in from a day traveling and see a friendly kind face!!

Staff was very accommodating and the breakfast very good. Understand they’re in the process of some renovations in the future. Glad to hear it because this property lacked upgrades that I’ve had in other Country Inn and Suites that I’ve stayed at. Would recommend it.

Very quiet place!

Very clean

Excellent, great service and beautiful room.

Right off the highway and easy to find. Room was clean and had more amenities than we expected for the price. We checked in late and we’re checking out before breakfast would normally be open but the overnight staff offered to get the coffee out a few minutes early for us.

Not fabulous

I chose this hotel because the rating said "fabulous" and it had a grand opening discount, so I assumed things were either new or refurbished. Not so. And not fabulous. The room smelled like armpit. Things are old, rundown, and a bit dirty. There were no USB plugs for chargers. The AC in our room was not working properly. The whole place, especially the lobby and elevators, was hot in August.

Needs maintenance

Sign was gone on frint of nuilding, the elevator needs repairs, pool and hot tub had green algae growing on the bottom. Other than make your own waffles, breakfast was pre packaged microwavable items. I had to change rooms because of a barking dog next door. I could not lock the dead bolt on my next room. Otherwise, the room wad clean and the bed was comfortable.

Starting to get run-down.

Generally good, but it appears that the management is letting it deteriorate. Burnt out light bulbs in the room, leaky faucet, some equipment in the breakfast area not working, ran out of my preferred sweetener and didn't make any effort to replenish. Most importantly, the security door at the end of the hall was broken. When brought to their attention, they just said that they have a camera to watch who enters.

Stay at different location if traveling with fam

Clogged toilet, smoke detector missing from room, musty smell, breakfast very minimal.

NEEDS WORK!

THE ROOM WAS OK BUT THE BEDS WAS HORRIBLE AND THE TV WOULD NOT WORK AND THE PHONES DID NOT WORK. THERE WAS RUST IN THE BATHTUB THAT WAS DISGUSTING. NOT IMPRESSED. THE GUY THAT CHECKED US IN WAS NICE THOUGH!

Business

Great front desk staff!!!

Pool is out of order, staff at desk was filthy with a dirty shirt on and filthy hands and fingers Couldn’t find my reservation since I booked through Expedia

Un happy

No room service was offered or done had to call to get clean old towels, unfortunately it’s not a holiday inn that im used to staying at, that chain of hotels is usually very nice and comfortable

The complimentary breakfast was well done with a really good selection. Did not care for the tree FULL of crows? outside our room window. Very annoying.

We were pleased with the accommodations and the service while staying at your facility. We would have no issues preventing us from future visits to your facility.

GREAT STAY

Hotel was clean, comfortable and room was huge! I loved that everything was easy bringing in our dog, room for her large crate, Domino's down the street, and a good price.

Overall good experience. The elevator was shaky and noisy. Room was large with great kitchenette. Breakfast was very good.