None

It is located in excellent and safe location. Only 20min to MEX airport and walkable distance to join all local tour. Friendly staff and breakfast also ok.

Very convenience.

Staff lo mejor del hotel.

El desayuno fue el mismo 8 dias, la calidad de las almohadas no es la mejor

Limpio, seguro y buena area. El desayuno podia mejorar en opciones.

A good simple option particularly for business travellers. Well-connected for transportation and with a lot of options for food and shopping nearby.

Everybody was attentive, welcoming and nice.

Great place to stay in Mexico City

Its a small hotel, definitely felt a little cramped in my room but it was good. Wish there was coffee maker in there or something, but they do have room service.

I had a good experience

When we arrived in our room, no towels were provided, but as soon as we call front desk they delivered them.

Great value for money option in Mexico City, excellent location, walking distance from many POI's and next to a Hop-on-hoop-off stop.

No servía el aire acondicionado del cuarto. La respuesta de la persona en el lobby fue “ah si lo revisamos”.

Súper recomendado. Cerca del centro de la ciudad

Clean Room, Small but served the purpose sleep, shower, etc Location was perfect for the things I wanted to see and do.

There were lots of hairs on the bed!...

Good service and location

Esta muy bien ubicado este hotel.

The front desk is very rude they don’t clean the room as expected in any hotel of 3 stars. We have the superior king bed room reserved and they place us in another I try to change my room and the front desk said no that the other room wasn’t available even do I provided all my reservation information we will never stay with them they don’t honor what you pay for the room they place you Wherry they want. Hotel is a poor choice. 😡👎👎👎

Limpieza de las habitaciones muy deficiente, dos días seguidos de problemas eléctricos, amenidades muy limitadas.

The air conditioner and the internet doesn’t work.

There was not room service available.

Great location and helpful people at the front desk. Breakfast needs a little bit of improvement but it’s just ok.

Great Location For Little $

Good value. Clean room, nice staff and central location with a mall and many restaurants adjacent. Would definitely come back. They included breakfast which was a plus but no shuttle service to airport.

Buena ubicación, se escucha todo de los otros cuartos

The included buffet breakfast was delicious and staff is always there to help but I had some issues with the keycard, you can hear a lot of noise from outside the rooms and sometimes you can find stains on the bedding

The early check in was expensive because of I reserved with hoteles.com

It's located at centre, Breakfast is good and room is clean and well maintained.

The best thing about this hotel is its location. But apart from that, it’s super clean and the staff is very friendly. I would absolutely recommend it.

The location is great, I can move to any place from this location. The personal is very friendly and ready to support you. The place is clean, and follow the COVID protocols.

That it was close to Reforma 222 (mall) area was great. Everything is in distance walking.

Hotel en buena ubicación pero el desayuno no es bueno, la limpieza terrible y siempre tenían faltantes y las cosas no funcionaban, definitivamente no lo recomendaría ni volvería a quedarme ahí

Service quality went down

I've stayed there in previous trips and was always happy with the room and service This time, however, was honestly horrible, don't think I'll be staying there again. On day 1 of the multi day trip, we were woken up in the middle of the night because the room was hot and I started to hear a water drip. Get up and see my bag and clothing soaked in AC water. We get moved to another room around 3am. This room wasn't as nice as the previous but it was late and we needed to sleep. The following 2 days we had no hot water in the shower. Everytime I called to ask they only said "Yes it's coming" or "hold one second" and then disconnect the call. Honestly just a bad overall experience.

Ubicacion, precio y servicio

Me gusto mucho este hotel, el servicio es excelente, el desayuno buenisimo todos los dias. Lo unico malo es q se escucha todo de habitacion a habitacion, estaba en el 2o piso hacia la calle se oia todo. Pero en general muy bien.

Very professional friendly staff, they took covid 19 seriously and they also provided you with a bottle of hand sanitizer

Nice and clean, muy limpio y agradable el servicio excelente lo recomiendo al 100, grasias por todo 😁😁😁

locatioin and coffe in morninbg checked for Covid 19 on guestgs

I have had this hotel several times and one thing is decline quality is the breakfasts

Excellent location! Directly across from the mall.

Nice people just ok hotel

Was basically forced to stay here on a business trip. People were nice. Rooms were ok but bed was hard as a rock and water pressure was terrible. Free breakfast but not what most gringos are used to. If you just need a bed and a shower I guess it’s fine.

There were some clear management issues at this property- our keys were de-activated multiple times during our stay, none of our saves worked (we had three rooms as a group) and we had no towels two out of four times. However the room was clean and functional, the location was great, the breakfast was good, and the staff were very friendly and helpful.

Great safe location & service, bad breakfast

The Location is amazing- on a quiet street right in the middle of the city and right across the street from the Reforma 222 shopping mall with plenty of food options. VERY safe, and the service was great. Don't hold your breath about the breakfast, though. Basically fruit and cheese- and they get it out when they want. One day we had to leave at 8:30am and they still didn't have any proteins (like eggs) or pastries out yet. And the lady may or may not feel like serving you coffee, which you must tip for and can't get yourself. We ended up having breakfast across the street instead.

Nothing to do with the hotel!! The reservation was not there!! Need a refund!!

FANTASTIC location, lethargic unfocused staff

I've stayed in this hotel in the past and the staff was so friendly, room was spacious and clean. This time, the front desk clerk, Anahi, seemed annoyed her social hour was being disrupted. Then in the middle of my checkin, she stops to listen in to the conversation the other 2 people at the desk were doing. And she kept rolling her eyes, all while I'm standing there, waiting after a long day of travel. Finally I get my room. And the room itself was clean, but the bottom wasn't, there was hair everywhere. By the next day, everything was very clean. At checkout, the process was just as slow. I had to have my car that was taking me to the airport just waiting on me.

The restaurant staff was friendly. Great location. Front staff answered questions and assisted with outings.

I like the excellent location, just in Reforma and Zona Rosa, in front of Reforma 222 mall, a good point to get tour busses, shops, food court. Maybe breakfast could be a little bit better. The staff very friendly, specially Jorge, the guy who is in charge of transportation.

The staff is not very friendly, they gave me the room and the air conditioning did not work , the shower is black and it had hairs, it needs cleaning !! The breakfast is poor. Overall I would not recommend this hotel

More bottles of water, for 4 persons 2 little bottles

Not so good

Provided me the wrong WiFi user and password , did not have the restaurant menu on the room and took almost 1 hr to make a sandwich

Great price for a good room

The lobby is extremely small, the elevator is tiny, but the room was very nice. Th free breakfast was excellent. It's a two dollar taxi ride to the historic district, the Museum of Anthropology, and good restaurants are within two blocks.

Liked the location. Disliked the fact that walls are so thin you can hear what people on the other side of the aisle are saying.

The only problem with the hotel was that there was no restaurant service on new years eve, On the other hand, the location is excellent. I also stayed at another City Express Hotel, the one near Alameda Central. Great Location also!

Excellent hotel

Excellent attention, business location and breakfast included Everything is clean and security on entrance

The hotel is excellent and the best is the location...

reception desk was so tight

Great Hotel in central location

Good value hotel in a great location - very central to everything in CDMX. Metro is close by. The room is a good size and very quiet.Breakfast is very good.

Nice hotel @ good location

Good (not excellent) complimentary breakfast buffet. Pleasant and (not excellent) staff Satisfactory room. Insufficient gym Across street from large mall with a Sanborns and a very nice gym

Does not have required necessities like a closet.

We were dissapointed terribly. Breakfast was awful. Room too small. Simple things like a closet are lacking. Would never stay there again. Thank you.

Nice hotel in zona rosa

Clean, great service, minimalistic breakfast. Polite staff and they speak English

Good hotel for a leasure trip: Perfect location.

This Hotel has a very good location, the breakfast was very good and the employees were very kind. But the internet is really slow not even 1MB. For me the parking lot is very important and this hotel doesn't have one.

Location

Great location!!! The hotel was in a wonderful area. Very safe. Close to everything we needed

Great Location close to Shopping center and Right on Ave. Reforma close to Angel Plaza Clean and confortable many restaurants around

Nice space to work inside the room. Nice beds. Not so good breakfast. If your are for business and need a place to focus, this could be a fast option. Awesome location in front Reforma 222 Mall.

Nice hotel in convenient location for tourists

Not enough staff spoke English. Water from bathroom sink faucet was quite weak. Doorman Luis was very nice. Restaurant staff was good, but some days no one on duty spoke English Noise (incl. conversations) came through walls from adjacent rooms.

Great price

It is a great hotel to stay at for the price and location. However this time there was street construction all around the area not hotel's fault. However A.C. did not work. Windows don't open and every time we came back room was extremely stuffy. They tried fixing it twice to no avail. Other than that staff is very friendly and helpful.

I loved It!

I had a great experience staying at City Express Reforma. The staff was friendly, the room super clean, easy to get around. I will definitely stay again in the future.

Very good location

If you want a good location without matter the hotel condition, this is for you

Nice hotel close to the shopping mall

Location was great. It is very close to the Shopping Mall and Angel of Independence monument. It's not far from Insurgente Metro station and it's only couple blocks away from that pedestrian street full of restaurants.

Very good location with plenty of resraurants around. Staff was very nice.

low cost hotel in Reforma

Wifi was slow

Not good

First room we got had no AC they told us it was down in entire building yet our other family members rooms had working AC. They moved us to another room with AC but the bathroom smelled like mildew, come to find out the wall along shower and sink area had mildew growing

Quality of services

It was great bexoerience

Good stay

Business trip, i have stayed there before, it has never dissapointed me.

perfunctory

Hotel recommended by well traveled friend as economical, convenient, clean, and had free breakfast. It is economical though could've stayed at better for the price. Neighborhood fabulous. Breakfast well stocked buffet but exactly same every day. Problem was room. I was already in area, so went to City Express day before check in to let them know I'd be dropping luggage early next day, first day of prepaid reservation. I was surprised they said they'd lock luggage until I returned rather than put it in my room. When I returned around 6:30pm, I was given my room, and I swear it's the WORSE room there. Grime on carpet; stuffy, smelled moldy and of pesticide (later realized also of hair dye or chemical process). Windows didn't open. Air conditioner useless. Shades permanently closed or open so no privacy and light came in all night. I complained within hour to front desk. nothing happened. Next day, complained again to daystaff front desk and to janitor who also said keep complaining. This time housekeeping and a plumber went to room and worked while I was there which unleashed further odors. I left for 3 hours and when I returned desk said problems couldn't be fixed and given new room. New room was cured of issues but hotel perfunctory at best. Staff very nice.

good deal to live here

The location is very good in zona rosa. front desk is very kind that even help me get souvenir for my friends.

perfect for short business stay

perfect location, friendly staff. elevator service is not fast enough.

POOR INTERNET CONNECTION

Poor internet connection. No cold water in the bathroom

Great location

I was looking for a nice hotel in a safe zone and really didnt care about the amenities since I was not going to stay in the room for a long time anyways. This hotel met my expectations and the location is amazing, next to an upscale shoppinh center (Reforma 222).

Close to japanease restraunt.

Close to japanease restraunt.Close to japanease restraunt.Close to japanease restraunt.

Very niche hotel for the price

This hotel seems very new and only one block away from the Main Street reforma. Totally worth it!

Great hotel value

Very clean, modern hotel. Hotel does not have many amenities, complimentary breakfast is good. Staff speaks broken English at best, not very suitable for visitors who don't speak Spanish. Location is great in the Reforma area next to a mall and numerous restaurants from chain to local establishments.

Great Location!

Nice, modern, clean, "basic" hotel with a great location, close to Reforma and right across a great shopping mall with shops, restaurants and movie theaters...all for a great price! I would come back!

Great place & location. Nothing bad to say about the room cleanliness. The air was stuffy and AC seamed to circulate the warm room air only.

Not a very nice hotel

I travel a lot for work, and this was one of the worst hotels that I've seen: - My bathroom was full of hairs everywhere - The breakfast had rotten fruits - They woke me up at 2AM thinking that I needed a wake up call - When I asked for a wake up call, they called me 30 minutes late

good location for walking to all zona rosa

I have very good experience in the hotel..exelent costumers service

No parking :(

We choose this hotel for location and free parking, and last news NO FREE PARKING there, on the website appears like amenitie "free parking", that was not true, too angry and disappointed.

good

Although the location is not the nicest ones. The Room was good and the Staff are very kind

Kevin G

The EBC CityExpress is very well located near the corner of Reforma and Insurgentes and across the street from Plaza 222 Reforma, which is a small shopping center that has several restaurants including, La Distileria, Chili's, PF Changs and a Sanborns. The rooms are large and the bathrooms are modern with a large shower that has good water pressure considering the building is Leed certified. On the negative side, the hotel is a "teaching hotel" for a hotel/restaurant school and some of the personnel are inexperienced and not very helpful. The restaurant serves a complimentary Continental breakfast that includes fruit, coffee and yogurt but there is a charge of $65 pesos for the hot breakfast buffet. I preferred to cross the street for breakfast as there is a Sanborns with a complete breakfast menu and buffet at the Plaza 222 Reforma mall. Overall, a good value.

Overnight

[...]The A/C wasn't working, but a technician came quickly and was able to resolve the problem in short order.Service is limited, but the location is excellent, the staff friendly.

good location, but unfriendly staff

The staff need training to solve simple requests on the part of the guests, the service of the restaurant is terrible, the workers paid by the month do not attend in time. Etc .. etc ..,

hard bed

The hotel itself was great, decent breakfast and great location for what we needed. But the bed was the most uncomfortable piece of plywood I've ever had to sleep on.

Nice but..

The hotel is conveniently located, has nice- smallish rooms, and the hotel service is excellent. There is on street paid parking( weekends free), a mall is across from the hotel. However maintenance seems to be running behind. In the first room there were numerous big stains on the carpet, so we requested another room. Our second room had an AC unit that did not function and the bathroom fan did not work. Finally the third room was OK except for a broken lightbulb. Other than that, it was a great hotel with a nice complimentary breakfast buffet.

GREAT LOCATION

The hotel has a great location, very near all the historical and comercial sites in Mexico city, steps away fron to of the most important public transport lines (bus, metro and metro bus)

No permiten early check- in y desperté con piquetes de bed bugs en toda mi pierna y pie.

Costo , confort y ubicación

Excelente ubicación, servicio, trato, todo magnífico

I like it

La primer noche muy bien pero la segunda estábamos en el último piso que tiene como una terracita lo alquilaron para un festejo de cumpleaños y el escándalo estaba tan terrible que nos tuvieron que cambiar de habitación pero ya cuando estábamos descansando, fue muy incómodo

Durante el desayuno, no tuve atención por parte del personal, no me ofrecieron cubiertos, o al menos café.