The team at Citadines Metro Hotel is truly outstanding. The staff is not just friendly and helpful, but also incredibly welcoming. They always greet you with their warm, radiant smiles and are consistently attentive and polite. I will definitely be returning!

Perfect

very professional and polite team

All staff very friendly and helpful especially Reuben, Faisal and Kalam who helped me with any questions and obliged with my requests for my room and any general questions and enquiries I had. The hotel is ideally located just a 30 second walk from the Internet City metro station entrance and taxi rank so every where in Dubai is easily accessible and not too far away and finally I took a day out to the Soluna Beach Bar and spa on the Palm which includes transfers from the hotel which I also highly recommend. Would definitely stay here again.

Very good value for money and friendly staff

Good location for getting around Dubai, but not lots of entertaining things walking distance from the property.

Cordial staff, nice amenities with kitchenette and washer Wish the hotel and restaurant are more tied together so when eating can be charged to the hotel room and not pay everytime you eat

The Hotel was clean inside and outside. The furniture was great and comfortable. We were upgraded to a One bedroom King size bed. I like the fact that the smart tvs allowed you to connect by chromecast . A gym and rooftop pool. The attendants were friendly and helped us as needed. A plus is that it’s a few feet walk from the redline metro. Literally walk out the hotel to the metro. The metro Will take you to Burj Khalifa, Museum of the Future, Dubai Mall, Gold Spouk, and more. You will definitely love the stay here. There are a few restaurants in walking distance. It was overall fantastic . You won’t be disappointed.

All staff are amazing

This hotel has a great central location in Dubai with direct Metro access just steps away from the front door. Two stops away from Dubai Marina in one direction, and two stops away from Mall of the Emirates in the other direction. The accommodation is spacious with a living area, fully stocked kitchenette, full sized refrigerator and a spacious bedroom. The only downside was the size of the bathroom. The bathroom was too small for a larger guy like myself. Overall, this is a great property and I would stay here again.

We had a fantastic 14 night stay at Citadines Metro Central. The hotel apartments are ideally situated very close to the metro and other public transport links providing access to all the main attractions Dubai has to offer. The apartment's are well equipped for self catering plus there's a nice Cafe on the ground for those little extras. There are supermarkets and restaurants within easy walking distance to cater for your needs too. The room was excellent with top quality bed, pillows and linen etc However what really stood out was the customer service. From the moment we checked in the staff were very attentive and responsive. Madara, Angelene, Foday, Faisal, Ibrahim and Jestin Front Office and Thanu, Dhan House Keeping went out of their way to make our stay extremely special.

Professional staff

Always a safe choice!!! The continued standards and service is best for your family 🙏🙏💪💪

Excellent for a busines trip of a few weeks

Excellent stay. Great service, apartment in good conditions. Great location.

I had very good time

Favorite hotel in Dubai. Convenient is the best way to describe this property. Staff is Amazing and always ready to assist. Citadines is definitely a chain to try on your next trip 🙌💯

Horrible experience. The staff are not honest and try to play around. First they denied out booking on expedia. Then gave us a horrible smelly room very small, saying this is the best with view. Only view we had was cars going fast with street noise. When we checked out a night earlier, they refused to refund and said expedia need to do that when we paid at the hotel. Then they are asking for my credit card to refund. Sorry but this is not ok to ask for card picture. You are the one who refused to refund while we are on spot saying its not your responsibility, its expdia. When in reality its their. Thanks for the disappointment

Market Share

We were in the walking distance to whatever anyone might need. lean hotel and services was very good.

Pleasant Stay

Was very pleasant stay, room cleaning was perfect, room was large and comfort. Hotel is the 1st building from the Metro station. At reception Mr Ramadan, was welcoming and helpful, appreciate him for his support upgrading my room. As Overal, one of the best Hotel in Dubai

Celebrated my 50th birthday there, received birthday card and chocs from hotel. Had issue with Metro and taxi's not running due to religious celebrations but stop were pulled and a taxi was made available. Great place to stay, easy access to metro, would not hesitate rebooking. Staff are so friendly

Great property - room was spacious and well equipped. Good choices for breakfast. Local grocery stores and areas to walk around. Amazingly close to Metro meant getting around was very easy. Would definitely recommend.

So beautiful.will visit again and again

Great service good condition

The staff was awesome and attentive

Great stay! Good location, close to metro

Checkin was very easy, then i got to my room and it was very noisy, the window wasnt closing properly so could hear the howling wind. The maintenance guy came and put some foam strips around the frame which helped. The room itself was nice and clean but just feel very dark. They need to get brighter bulbs or get an extra floor lamp in the living room. Bed was very comfortable and i slept well. Its very close to the dubai internet city metro, so its such a good location. Close to restaurants and grocery shops too.

Disappointing

The hotel is quite old, and the cleanliness was not great. The room was cleaned, but not with care- hairs in the shower, mouldy tiles, dirty mirrors. There was quite a lot of rain when we were there causing the water to pour in from the windows. This was extremely disturbing while sleeping. The bed was clean, at least.

Citadines Metro Central Dubai-Great Place to Stay

The Citadines Metro Central is a great place to stay in Dubai. It is in a wonderful location immediately next to the Metro Red Line. The hotel has complete apartment facilities which is great for a longer stay. The staff is friendly and helpful.

Excellent location as metro is a step away from the hotel . Rooms were huge . Pool is tiny l

Great location, two minutes from entrance to Dubai Metro. Supermarkets, pharmacy, health clinic (for PCR travel test) all five minutes.

Great location and great service

Very disappointing. In need for uplift. Old . Bad A/C smell

Thank you NADIM & DHMUSH they were very professional & the lady’s in the front desk appreciate your kindness as well. Thanks for making my 3 week stay with you guys pleasing.

I would highly recommend Citadines Metro Central Dubai to anyone who likes to be next to the Metro and have everything central to them. Absolute great staff and cleaning service. Front desk is on every request! Five Star Experience! It's great to be able to cook while you're on a trip :)

Great Stay

I recommend ! Great stay, located right in front of the metro so it’s very easy to use it. If you have a car it’s super easy to park inside right in front of the door. Staff is amazing ! Special thanks to the guy who carried my luggage and who wears a black mask with a white smile on it : he’s great ; and also to the guys who clean the room are super nice ! Plus, they upgraded me. The vibe of the hotel is very chill, young, and perfect if you even want to study at a nice cafe which is located on the ground.

The studio unit of Citadines Metro Central Dubai was very spacious and comfortable. We had a wonderful stay. Location is also good because it is very near to the metro station. Will be definitely staying again at the property.

We had an amazing stay at Citadines Metro Central Dubai. The staff was very accommodating, especially Mary from the front desk. When we checked-in, we requested for a room at the highest floor. Since there were no available studio room at the topmost floor, she upgraded us into a one-bedroom unit. The room is very homey and welcoming, a good place to relax. Definitely will be staying again at the property and will recommend to my friends.

Weekend stay

Nice weekend stay, great staff, comfortable room and good location. The only issue was breakfast, it was tasteless, I couldn't eat it

5* hotel apartment

Amazing stay so far. Very accommodating very helpful staff can not fault the service and attitude of ALL the staff at the hotel. Rooms are spacious with fantastic facilities I would highly recommend this hotel apartment 5*

Last minute short stay, perfect

Arrived late but still smooth check in very quick and professional as always in this hotel. The staff are very attentive to your needs, the apartments are spotless, very functional with kitchen goods and seating area, lovely rooms and hotel has great facilities and a calm and peaceful cafe on the ground floor . Hotel is right outside the metro station so getting around is super easy I have stayed here a few times but I will be back again, the cleanliness is 10/10 always x

Small room, no hot water, terrible gym.

With the exception of European/English hotels which are undoubtedly the worst in the world, this hotel was the second worst hotel i have stayed in. I checked in to room 1408 (thankfully not quite as bad as the film of the same name), which was much smaller than the online images showed. Very pokey. The aircon was modern and worked well, but the hot water didn't. On the first morning, i had a bath. Hot water only, which was tepid at best. The second morning, the water was only a couple of degrees above cold. I tried the gym which was poor. A Smiths machine was one of only three machines, but had a total of only 67.5kgs in weights. Biggest dumbells were 22kgs. Pointlessly small. There was an abs machine and a leg extension. Thats was it, besides a few CV machines - an out of order treadmill and four exercise bikes. I paid about $45/night and booked in for two nights, but decided against extending my stay even at that price.

Not enough toilet paper . I had my own to use until house keeping shows up in the morning

Awesome

Comfortable, nice, perfect location for train, and its just an amazing hotel. I will stay there again.

We had a such a great experience at this hotel! The stay was very comfortable, location was just perfect for almost any activity! Employees were very warm and courteous! They were very attentive to our needs and quick with delivery or any response. We miss it already!! <3

Perfect service, good room

upgrade on the room type, perfect stay at this hotel. Personnel very kind and serviable. I recommend

Average Hotel, Good Price

The hotel is in average condition and has average amenities. It certainly isn't the most comfortable we've stayed in while visiting Dubai. But it is generally cheap. Brambles cafe on the ground floor is a bonus.

Excellent location next to the metro!

Excellent location next to the metro with nearby services. The hotel is clean and supportive staff (late check out until 2 PM) The only bad thing is that they took my white towel by mistake :) !!

It is very proximate to the train station and the staff are very friendly and accommodating.

Enjoy

Very comfortable stay. Its worth it

Great Service and Great Location

This hotel was perfect for our family stay. It is located right by the metro, which made it easy to get around the city. The service was excellent and the staff were friendly. Joe at the front desk was particularly helpful during our check in and even offered a free room upgrade based on our needs. Our rooms were kept clean and fresh thanks to the cleaning staff - special shout out to Osta, who ensured we had fresh towels each morning and took out the recycling on request. The kitchens in the apartments are equipped with cooking utensils, pots, pans and cleaning agents. All in all we had a wonderful stay at the Citadines Metro Central for the first half of our tripl!

Near to Metro Station and that’s the only plus

Overall stay is ok, but as per my expectation. The only thing I prefer is the metro station is very next door. Breakfast is pathetic, need to work a lot on variety and same on fitness, very few machines.

One we were in the premier apartment it was nice and clean. Our check in was frustrating to say the least. Were told our room was not ready and shown 2 rooms.1 was inappropriate for children as the sink was really low and the other we were told to pay for. Apart from the check in it was a nice stay not it did leave a bitter experience as it felt we were being fobbed off at the beginning to have rooms no body wanted.

Condition of the hotel not like the photo showing. Old furniture and hotel facilities.

It’s location besides the metro, spacious rooms, cleanliness, great service

Excellent location Nice room Excellent service I give it 5 stars

Terrible

The room was dirty. They gave me a handycap room without informing me. The check in was so slow

I enjoyed this property immensely and would definitely stay here again. My phone calls to the lobby were promptly attended too and the staff was courteous and attentive. I especially appreciated one of the evening staff whom I'm sorry I did not catch his name however was from Nigeria. He always greeted me and my daughter with a warm and welcoming smile. The room was clean and spacious for our needs. I only wish the mattress was a little bit softer. The property was convenient to the Metro train as it was right outside and taxi cabs were almost always parked on the street outside of the building which was a huge convenience!

Location near metro station, restaurent is good and yummy , reception are very friendly , center of city

Outstanding service and beautiful hotel

My stay at citadine was amazing! The staff were ever so lovely and kind. We felt soo welcomed that we wanted to stay longer! The staff went out of their way to provide service. We especially liked Chris and a young Indian gentleman at the reception (you know who you are). We also liked the three men who helped us with out bags (one from Ghana I believe, one Indian and one Egyptian). They are all so nice and we definitely recommend this hotel to everyone as it’s such a nice, clean hotel with friendly staff and it is just literally 1 minute away from the metro! We will definitely will be visiting Citadine Metro Central Hotel again in the following year when we visit again.

Good location. Bathroom needs updating. Bad showers

Fanstatic Hotel

I have stayed in this hotel several times in 2017 on business but this stay was extra special. The rooms were so clean ,the house keeper was really impressive. Everyday I had clean crispy fresh sheets. Breakfast was so fresh and so tasty especial the fresh omlett. I just got back yesterday but I will be soon book another business trip in January.I recommend this hotel 100 percent. I am very fussy but I could not find a fault. The reception staff are so welcoming

Bad trip with Bad Hotel

It was bad hotel no service for food and if you ask them for ice or somthing import they does not have and no vistor or allow your frinds to meeting you and coming up to your room and they are not respect your person life also

Location, parking availablity, cleanliness, and friendly staff.

Excellent as always

Have stayed in the hotel many times and has always been great staying at this hotel local to all the main attractions in Dubai.

Awesome

Top manager, staff and accommodation as always. Highly recommend.

Good sized accommodation with all necessary facilities and very courteous and helpful staff

Brilliant location, right next to the metro!

Staff were excellent, location was central to everything, room was spacious and view was good. Kitchen area just needs to be a bit more clean

Great Location Great Service Great Value for Money

An excellent play to stay to explore Dubai. The hotel is literally steps from the metro which links you to most of the hotspots in the City. The staff are very friendly and accommodating especially Nadeem at the reception. He was super helpful and a delight to be around. I will definitely be staying here again.

Good money value and great location

The location is superb. Right outside the hotel, there is the entrance of Subway. The building is in good condition and clean.

Not 4 stars

Not a 4 star at all..beds are small, rooms are not clean...the good thing its very close to metro station...

Great Stay

The staff is extremely friendly and accommodating, the hotel is very nice and well located. Would highly recommend

Awesome service and staff

The hotel staff are very professional and courteous. The management is superb. Rajesh, Yasser, Nadeem, Wale and Eva are very good at their jobs. They are always ready to deliver excellent customer service.

Excellent service.. Friendly staff... Yasir was very helpful and nice.... Breakfast is very basic - but OK... Fine for a couple of days stay.... the hotel rooms have own kitchenette and if anyone is staying for a longer duration - own cooking can be managed

Worth the stay

Very friendly staff and comfortable spacious rooms. I got upgraded too :-)

Great

It located near metro but the room was not clean and there was a bad smell.

Excellent overall experience to say the least!

Initially I booked a studio, which was ok but a bit tight. It has a small kitchente, including an oven and fridge, and it was in the 1st floor... i asked to upgrade and move up, got an amazing one bedroom, had a full kitchen, fridge, oven, and most importantly a washing machine, what an amazing decision. The bedroom was large enough and had a mini walk in closet... i loved it. The neighbourhood wasnt bad, it was just beside a metro station, there was a super market near by, a pharmacy and a few (not my type) resturants. I had a rented car (from sixt which amazing too) Parking was available all the time, across the street there was a gas station open 24x7 with a Zoom (mini shop), and a few fast food places. Overall it was extremely excellent, I loved the time spent there, would recommend it for business travellers as well as smaller families!

Awesome staff

Hotel is good location for Media and Internet city. The staff are very courteous and professional. The manager Rajesh is very good with all aspects of the business and customers. Mr Yasser and Hassan are also very kind and helpful.

Staff very nice and attention, apartment was nice

I was charged 60EUD for "tourism" fees which it was strange as 2 months ago I was in Dubai and was not charged any extra fees in the hotel I stayed in! Room cleaning was badly organised, I would be out all day and at 5 or 6 pm returned to the apartment and cleaning wasent done and then at that time or later they would ring to come and clean which I would say "leave it for tomorrow (wanted to rest), I even started to call reception to advise them that I was going out they could clean, but would arrive at the end of day and the room would not be cleaned. They dont provide any transportations to the beach or city center as other hotels ! The pool was poor, not even bar service and the size..well no comments !! The rest no complaints, but lets just say wont be a next choice for me

My only issue was I got harassed by the guy that works by door. He asked if he could help me and I told him no thanks. He then asked where I was going, and keep in mind this was my second night at the hotel. I told him I was going to my room. He then asked if I was visiting or if I was a guest there. I showed him my room key and told him I'm staying at the hotel. He then asked for my room number. This made me uncomfortable as he was holding the elevator door stopping me from going up to my room. I asked if I had done something wrong, he forcefully asked again for my room number. Again, I showed him my key but he would not let me go up without knowing my room number. I will never use the Auris hotel chain again.

Great

Convenient and great for my purpose

Lovely apartments in central location

The room was large and kept clean; situated directly by exit of Internet City metro station so very easy to find from airport. Taxi's readily available outside. Staff very friendly and helpful, booked us onto a desert safari that we loved and would recommend.

very nice for family stay nice staff

very nice people very comfy rooms, close to the metro a little trouble getting there with the car

BEST DUBAI HOTEL FOR FAMILIES AND VVIP PERSONALS

in 2015, I booked for 3 months to stay in dubai for work, then i extended to live here for around 11 months and a half, this is the best hotel apartment you can find in dubai, location is exactly at metrostation, also they have taxis outside, the rooms are very clean, the staff is very friendly especially Cris and Adhars from the night shift, they help you with just a phone call to reseption and everything will be done in minutes. This stay was for VVIP diplomatic personals came from JORDAN for business trip and they LOVED the hotel and was amazed about it, they wanted another luxuries hotels but i insisted to book for them here,,, and they were very very amazed and even they will come again to this hotel in there next visit soon. recommend this hotel for me is 1000000/10

BEST HOTEL FOR FAMILIES IN DUBAI

Will, this hotel is my favorite in Dubai, which i live in dubai and this hotel i bring always my family ( father and mother ) to this hotel, why ??? EVERYTHING ABOUT IT. The staff is the 1st thing in the hotel especially " CRIS " from the reseption, he is always the superman for the hotel and city, anything you need he will advice you and help you and even make it better for you. The hotel is very clean and neat, and its recommended for Families as its very desent and you cant find there ( night girls or even something else like many other hotels ). also " ADHARS" from the reseption which i knew him newly he is also a very great guy who helps alot alot ! I JUST LOVE THIS HOTEL

A great week in Dubai

We had an excellent stay at Auris Metro. We booked a medium suite, the size of it was perfect. There isn't much going on in the local area but the hotel is right by the entrance to a metro station, making it really easy to get around. All in all we had a great stay and would recommend it to everyone. Also, the bakery on the ground floor is worth a visit!

A mistake.

Front desk staff have way too much attitude, it was a very early red flag that should've made me cancel my stay and go somewhere else. Rooms are less than basic, and the bed was extremely uncomfortable as well.

Excellent location. Next to Metro.

Great Staff. Recommend it, and will look for it on my next travel.

The Great Flood

Great hotel and location as always. Though I was in Dubai the only 3 days it rains each year. The hotel couldn't cope and by day 3 my room resembled a Chinese laundry so many towels were lying around to mop up the inundation. Reception were enigmatic when I told them about the flooding in my room on the first day. "Yes, it's raining."

Value for money

Nice clean hotel in a good and quiet area

This hotel is good for what you're paying. The access to the metro is a big bonus. The staff isn't as helpful with touristy information as some others but that's probably related to the lower cost. Overall it was a good hotel.

Perfect stay in Dubai!

Really enjoyed our stay, our room was great, staff were very pleasant and the location was excellent - right beside the metro.

3 nights in a decent place

Good location in tecom , very close to metro station , nice room , excellent staff specially cris Only disadvantage is that there was no hot water in the shower , you need to wait for at least 10 minutes for hot water to start coming

One of the Best Hotel for Business Trip to Dubai.

Most of this hotel is good for business trip to Dubai. Location is good. (Beside by Dubai Internet City Metro Station) and most staffs of this hotel are very kind and good at their job.

Very nice hotel!

Overall was great! We were upgraded while checking-in even though the receptionists were not the brightest people in the world... Room was spacious, clean and fully-equipped. Good location - metro station exit is right outside the hotel. Recommend to the people who would like to explore Dubai without huge budget!

General fascilities/Reception

There were utensils missing on kitchen. Upon asking I was told No. an European woman st reception answered 'No' to everything we asked. Miscommunication between reservation and reception. You ask this reception lady about anything, she said she'll get back but never did. No smile on her face. Although housekeeping and porters were extremely helpful

Has it all

The rooms have every thing you could ever want, extra spacious super comfort, hotel in front of a metro station which is two stations away from the mall, a convenient store right across the street and a Burger King

Nice place close to Metro

This is a decent clean hotel with excellent staff and free wifi. housekeeping staff Faruk and Emki are very helpful and front staff Yasir, Mohammed and Mr Rajesh are always very professional and courteous.

It was OK, staff were friendly and helpful however the room could of been tidier. Overall a pleasant stay for a last minute booking and in a good location where it's not too far away from anything

Good location

The hotel have a good access to transportation, metro is just a minute walk, and staff are very accessible and polite. Very good experience.

Nice and cery confort

Nice very confort u feel like ur home. For sure it will be my choice every time invisit dubai. Also ill recommande it to my friends family

Good value hotel for a perfect stay in Dubai

Being the second time visiting Dubai to visit a friend, I was trying to find a cost effective hotel to stay. This hotel was perfect, it felt brand new with all the amenities you could need - pool, gym, kitchen in room. I liked the small touches that make a big difference to the stay - complimentary tea/coffee, 2 bottles of water (daily without fail), free wifi. So close to the metro, might be less than 100m walk. Only 2 stops from JBR (Damac Properties stop) and 30 mins from old Dubai. Cant recommend enough.

Excellent property right at Metro station.

Really comfortable and well equipped studio right at Metro station. Only needed the taxi once in a 3 day visit and that was to get back to the airport. Polite staff and a good number of restaurants in the area. Will definitely recommend.