Nice stay

Lovely stay

Good stay, clean room

A beautiful hotel situated in the heart of the Fatih district of Istanbul. Attractions like Sultanahmet masjid, Valence aqueduct and Galata bridge are within walkable distance. Lalali is right behind the hotel. There are restaurants all around the hotel. The staff were very helpful and welcoming. They also informed us in person about their accommodations like their Turkish hammams and their tour programs.

Poor Stay

The staff were somewhat rude and not helpful. The noises from the restaurant dis not let is sleep. All through till about 4am. Receptionnstagg where not helpful despite complaining suggesting we should wait 2 days before a room change. Thisis the worst 5star hotel ever. The rooms are small do not be deceived by the pictures.

Good value for money. Family friendly.

Great value deal for room plus half board (i.e. breakfast and dinner) that was noteworthy. Beds were also very comfy, a hybrid of spring and memory foam. Finally, the air conditioning was very effective at tempering the flaming Turkish summers.

Room was in basement without window and too hot with no fresh air- was booked for a premium . Hotel made an excuse there online pictures are just the “best version” of what the room could look like not actually what you should expect

Food was poor for breakfast and dinner. If an item ran out, it wasnt replenished, including basics like tea and coffee. Towels also "finished" if you went to the pool too late. A shame becuase other than that it was ok.

The deluxe room next to the dining area is cut off and is much smaller. We asked the receptionist to change the room but there's no more room available(?). The carpet is so dirty that we have to use towels to cover it. Very loud music until 2:00 am. Not sure how they got the 4 star rating?

If you have children Are sure your not put in ground floor room are to noisy nighttime, due to discotheque we moved rooms which was lot better

We did generally enjoy our stay at the beginning the people at the front desk were very friendly and welcoming and throughout our stay they were nice and smiley too. Offered us tea and coffee on arrival. Also offered to move our room because we had a child and it would be noisy downstairs. I think they were repairing the room next to us and working on it because there was rubble on the floor some days we would go to our room. Our room was cleaned daily which was helpful. I didn’t enjoy breakfast as didn’t like the options available but this may be just my personal preference. The staff during breakfast weren’t very friendly and wouldn’t say they were doing their best to be accommodating. The clown they hired though was very nice and good for the children! I think for the amount of days we stayed four it was an ok stay but wouldn’t be able to stay there longer than that. If you are looking for a super modern place this isn’t for you it’s very traditional decoration a lot of gold!

Very unprofessional staff . We booked the room with the hammam and paid the full price just so they can tell us that they over booked and the room is not available. On top of that no compensation they downgraded our room with no refund or anything. Very rude behaviour as it’s a favour they giving you .

No idea where to start. Stayed here for 10 days. Initially it was welcoming and it took around 30 minutes to get to our room. We were given a small room with a Jacuzzi when we ordered a family suite. We were upgraded the next day however there was still a bed missing. We were given a poor extra bed. in general our stay wasn’t great. After being told the Spa Sauna etc was available upon check in none of it was open during the stay. We would ask the hotel for something and they would take half an hour; and sometimes they never came at all! Even after asking 3 times in a row, room service food was extremely overpriced and mediocre, buffet breakfast and dinner was nice and free. housekeeping only made the beds, in addition to this we couldn’t sleep at night for the last few days as the AC was not working! Only good thing was the Area around the hotel and the general look of the hotel, rooms were not bad also. Staff were friendly however I would definitely advise against staying here unless they seriously improve. 3 star hotel at most, definitely not 5 star as they claim. The reviews are real and I would advise staying elsewhere unless the budget and area is fine for you.

The room I booked was not they gave to me they give me a single bed and single small room which was very in bad situation and hotel staff was disrespectful

Booked 6 nights in premium sweet and spar room . It was very shock thae room tow floors under the ground, stemes and Dull lighting walk to the room. Try to use the spar in the Room power went off after 5 minutes of use. Small kitten was making noise in the midnight. Was very bad experience haven't used it again. It is very high volume of travler. staff want give you much attention. Tried to avoid you. Because they're very busy. I dint recommend this proparty for a leisure stay It is good only for shopping.

Great place to stay

they forced us to move to another hotel at 1am in morning. Dodgy and unsafe while you are travelling with kids! buyer beware.

Worst hotel experience ever

The worst hotel experience i ever had I booked room for 2 adults with two big beds and they gave me two sofa beds dont even fit for two kids , the staff at reception are so rude and have zero professionalism , after stressfull arguments they moved me to another room, the bathtub was leaking and again they moved me to another room where i had one bed only for two adults and they offered sofa for the second person mot even a bed , and i could hear all the noice of the kids and people from the neighbors room because there is door between two different room i barely was able to relax pr sleep , dont be deceived by the pictures because all the rooms are totally different from pictures and all fake Swimming pool facilities dirty and staff are so impolite and rude also, the hotel has nothing to do with 5 stars hotels , i was really frustrated staying in this hotel, do yourself a favor and dont waste your money booking this hotel I think the manager is sleeping and doesn’t care about what’s going on there

Wyndham should remove their name from this hotel.

One of the worst hotel I ever stayed. Don’t even think to stay there unless you want an unhappy vacation. 1- first night when I checked in the reception gave us the room card without telling us anything. When we reach the room we found that it’s a regular room (we booked suite) and when i went back to him he said yes i know you booked suite but we are fully booked and tomorrow we will change your room !!! So why you didn’t tell this before !!! He said don’t worry we will give you a free dinner. I told him we don’t want free dinner we need our suite. He said I can’t do anything to you. 2- second day when I asked them to change our room to suite they act in the beginning that they didn’t know. Then they said let the guy who promised you to change to change your room, even though they know in their system that i booked a suite. 3- when we moved to suite the bid was broken, the air condition was not working perfectly (they admit that but said we can’t do anything to you) and a cockroach in toilet founds. 4- each time a asked for compensation because of the first night they said only free dinner we can offer based on owner instructions!! Which is not suitable for me. Even they refused to give me the price difference for the first night. 4- the suite and other rooms was underground and no windows!!. 5- all corridors are too narrow and no way for two persons can walk together.

The rooms are small the windows are old so you hear all the noise from the street the style and the design is horrible . They are trying to renovate the place the building is full of workers , renovating here and there what makes all the hotel super dirty .Average Rooms have no cabinet for clothes, so small there is no place to even put your luggage on the floor . The whole thing is a ripoff shall be maximum 3 star but more like a 2 star hotel with 15-18 sqm rooms . I dont recommend it take any other hotel for the same price .

I don’t know where to start. We moved rooms 3x. We came back from the pool and the whole door to our room was removed without being notified. Our luggage and stuff was all out on display. Second room had no ac. 3rd room was 2 floors below ground. Hotel needs lots of updating. Hopefully with the Wyndham taking over it will be much better. The staff at first was not friendly. But after being at the front desk daily, we became great friends. There’s only so much they can do if they don’t have the resources. Rooms are very small.

Enjoy but be mindful of shortcomings

We paid for upgraded room, and got an underground basement room without the two double beds and sofa bed, and got two roll up beds and no sofa, so when they brought in the two roll up beds the room became very small and cluttered. They have an amazing sauna in the room, but how would one use it without having ventilation. No windows. Jacuzzi worked fine. Room felt like it was wet from previous uses since it can’t vent out. Color of lights was weird inside the room could not make out why. Only gave 2 towels for 4 people, when asked for more non arrived till the following day, when I had to take myself. The staff tries hard, but most barely speak English, but they try. Reception is overwhelmed because only one guy speaks English. The concierge service is great and they really try to help guest explore the city in a great way. 1000% credit to them. Their effort made us totally overlook the hotels shortcomings. But make sure to have an ATM card ready, since most services want only cash, (tax avoidance), the hotel more than anywhere else. Great location, Roof top pool amazing, but can’t use a T-shirt to protect from sun. Roof top bar was missing much if it’s menu or water, they ran out in a city that has everything down the street. Istanbul is an awesome dynamic, vibrant city, with friendly people and defiantly recommend for 4 nights max.

Truly amazing experience! Food and staff were great especially Maya really made booking expeditions super easy. It’s a safe area with the metro near so it made travelling really easy. Thank you all so much :)

We stayed at this hotel for 4 nights. I was very disappointed with this hotel for several reasons: 1. On our arrival, our room wasn’t available and they gave us 2 separate rooms (next to each other) which wasn’t convenient since we have children. 2. The rooms were on the lower ground floor, below a restaurant and night club, which means that the noise level was horrible - no need to say that we hardly slept the first night. 3. They gave us the family suite we booked on the second day but had no water in the room on the 3rd day from 10am till 3am the next day - they kept telling us that it will come back within 30 mins but nothing happened - we couldn’t clean or use the toilets after a long day out sightseeing. 4. Work was being done on our floor, there were drilling noises constantly, making it impossible to relax in the room, and furniture / mattresses / building materials were being stored in the corridors, which were quite hazardous to navigate as a result. 5. Minimum cleaning was carried out in our room everyday - change of towels and emptying the bins, the beds were not made, no new water bottles were given - this is highly disappointing for a 5* hotel. 6. The indoor swimming pool was really cold, it is not a heated swimming pool which was very surprising for a 5* hotel in Turkey, and only one sauna and one steam room were working - the other facilities were out of order. The towels provided were all damaged with holes, tears and bleach marks.

Hotel looks nice from up front Cleaning staff are polite but management are a bunch of clowns can’t speak English properly patronising and don’t keep their promise . Rooms were not cleaned even after we asked . We booked 6 rooms months ahead and asked for them to be together as we had kids . We were over 3 floors. Rooms stink. Had to change 2 rooms cos of smell after arguing with them . Fridge didn’t work bathroom door was very stiff . Tiny cupboard. no windows so no lighting and air. . No water in taps and flush day before we left people were screaming and shouting at reception . Management went in to hiding . Heard loafs of people complaining about things.breakfast was ok .swimming pool was good . Wouldn’t recommend going with kids.

Rudest staff ever. The guy at the reception accused us of flooding the floor on purpose when in fact there was a leak from both the tub and bathroom sink. Once he found out there was a leak he didn't even bother to apologize and so did his manager who just said he'll bring the situation up. The suites are located two floors underground and have no windows or air exchange from the outside. Really annoying. Uncomfortable bed and rough cleaning. Breakfast not up to a 5 star but a motel on the highway. Avoid it and don't book here.

It was a shaky start with being given the wrong room the first night but it went well following the change of room due to number of beds, the next day.The hotel was very ornate, there was ongoing up keeping which is to be expected for a large hotel. The pool and other facilities were great. Fabulous massage and Turkish baths there. The food was plentiful and it was within walking distance to the Grand Bazaar, Blue Mosque and other important historical areas. Staff very helpful with regards to sorting out trams and advice on various trips. We had a lovely time.

The hotel was old and dated. Definitely not up to 5* standard, more like 2*. Room was never cleaned during our stay. Mini bar was warm. Shower door was missing. Railing was missing in the wardrobe, so nowhere to hang up clothes. Asked for dinner reservation and was not informed it was buffet until after I had paid 20 euros each, there was nothing I could eat except dry bread rolls, a waste of 20 euros!

3 times we changed the rooms . they did a technical works in the rooms . they shut need to know. which room need to give to the guest . air condition was work all time

Avoid this place, noisy construction, smelly rooms, broken bed, awful experience 😐

Front staff was trying to Act smart and giving a low grade room .After wait 3hrs we got the room which i book

The staff are incredibly friendly and speak English

Love it

Good staff

Hotel is nice, clean, and enjoys a very convenient location. Very good for families and had decent indoor and outdoor pools. Breakfast was quite good too. A serious issue that I didn't like though is that the staff did not ensure that the family room I booked 2 months earlier was available upon arrival and asked the 4 of us (including 11 and 13 yrs old kids) to stay in a room that had only a single bed and a sofa bed explaining that the current occupants of the room extended their stay :( Although the staff addressed my complaint the next day and moved us to our family room, the compensation they offered for the rate difference and the inconvience was to add dinner to our reservation for the last two nights which we could not make use of it due to our schdule and the need to check out early to catch our departing flight.

Ok

The experience wasn’t great, check in was late, even when we came in way later than the check in time. Room service prices were not the same as that in the menu provided. When the bill came it was more than double the charge on the menu, and when we complained they said they forgot to update it on the menu i the room! Not acceptable. Cleanliness and breakfast was ok. Check-out was ok.

موقع ممتاز فندق نظيف جدا فطور ممتاز موظفين محترمين معاملة ممتازة . العيب الذي في هذا الفندق أن غرفه صغيرة جدا لم أجد مكانا أضع فيه شنطتي ولصغر الغرفة ليس فيها موضع للصلاة يعني السعر غالي جدا في غرفة ضيقة جدا

Beware tourists! This hotel, by default, over books and then will try and scam you out of your reservation into some other type of room. It happened to us and we watched it happen to at least 8 other families during our stay. Additionally, the jetted tub in both of the suites we booked were broken. The lights and phone in one of the suites were broken. The cleaning staff were very kind, but were inconsistent in their work. The breakfast buffet is generous and tasty. The location is amazing. All things considered, I would never, ever return to this hotel—it was an unpleasant experience that did not even deliver on what we reserved.

It’s a 3 star hotel

Very bad

Bad location, bad staff, bad manager, bad smell and when i reserved there is free parking but it is 15 Euro per day.

Must see And stay

Very good hotel location near all Good restaurants shops grand bazar haji Sofia masque all walking destance Train tram all near by Room was spacious the pool was really good kids enjoyed Breakfast I messed most of the time it was ent that great

Poorly run and staffing. great location, building

We booked a 5 bed suite with jetted hot tub. I tried calling and emailed before our arrival to confirm. When we checked in, they said “someone’s flight was cancelled and they were staying in our room”. We were put in a small budget room until it would be ready the next day at 2. We came back from our day trip at 3 and still no room. Now “ there was a funny smell from a water leak”. We asked to see it, but we were given 2 rooms instead. Our kids stayed in a separate room and we stayed in a room literally above the nightclub next door. Music till 1am every day. The location is nice though due to shops, transit, restaurants. The facility itself is nice and looks decadent. They push day trips for $, don’t buy it’s cheaper outside. The hamam wasn’t worth it and the pool is cold. Breakfast is good, but the same everyday. It’s definitely not what I would consider a five star hotel. When we asked about compensation at the end of our stay for the delays, room changes etc they talked over us in Turkish and got a voucher for free ride to airport. They then told us our room was ready 2 days ago, why we didn’t ask them. There were other very frustrated customers also getting appeased with “tea and a cheap dinner” They give u a cheap dinner to appease u and don’t tell u that your room was given away. Would think twice about booking here from a reservation perspective. It’s a bit mismanaged and clumsy. Don’t expect to get what you booked. The facility itself is nice though.

Really nice hotel in great area close to Grand Bazaar and right beside Metro stop. Nice pool and gym area even if gym is a little small. Staff are friendly and helpful I found it very good value.

staff was rude gave us the standard room

Great location

Nice stay

It was very nice. The bellboys were very gentle and kind. My kids liked the swimming pools, indoor and outdoor. Room cleanliness was a bit less than expected. Hotel’s location is very practical and well served. Better without a car.

the staff is the best!

Perfct

Amazing

Highly recommend hotel

Amazing hotel , great value for money , helpful and friendly staff , wonderful amenities , facilities and options , comfortable and clean rooms , marvelous location , Really highly recommend hotel

Fakes! Liars! When I checked in the guy said "I'm; upgrading you". When I get in the room it was actually A DOWNGRADE! Literally in the basement. He then told me to ask for my original room the next morning from the morning front desk manager. Never happened. They didn't even want to return the difference in price.

Very good value for money

It's not 5 star i think it's 3 * star Hotel

I Book Room for 5 passengers They served 4 bed only Breakfast not good very bad experience We are not satisfied I am sorry 😞 Single bed not comfortable Double bed ok

There is no customer service at all

First at the check-in they tried to put me in one room with a many beds to take our two rooms to give them to somebody else then the rooms has no windows at all.. people keep walking all night around the doors and you can’t sleep..and the window in the rooms it’s only look alike but it’s not real window There is no customer service at all you cannot dial any number from the room to get customer service always you have to walk down to the office to talk to them and most of the time they don’t know anything

Very nice hotel and service very pleased

Good stay

Room wasn't big but it was clean and cosy, enough for one person. Hotel convenient located next to the metro station. Friendly staff, wifi is a bit slow. Roof swimming-pool area is very nice

Too bad service. No body come to clean the room, Too much noise,and The price in there website of Expedia Everyday goes up because I booked in the same email.

Very very good hotel I like this hotel 👍👍👍👍👍

Istanbul is such a beautiful city and the view this hotel gives you is absolutely gorgeous. The interior was stunning and the staff were as friendly as it could get. A huge thanks to Mr. Herol for making the stay a memorable one.

Sisters in Istanbul.

Istanbul was amazing. The hotel location was ideal for local sightseeing as well as shopping. Front office manager Mr Ali was extremely kind and welcoming making our stay a very pleasant experience. He made recommendations for city tours as well as dinner cruise including arranging out transportation. Mr Ali and the hotel staff were perfect reflections of the hospitality that Istanbul has to offer to its visitors.

Not 5 star

The hotel's decor is quite impressive but the service isn't 5 star. In the spa the pool wasn't very warm, the steam room didn't work and the sauna wasn't hot. The staff failed to understand that I had a massage booked and I gave up trying to get them to understand. The hotel had an arrangement with a local restaurant whereby they offered free transport to and from the restaurant. At the restaurant we were given a different menu to other diners at inflated prices which made us feel as though we were being exploited. We complained to the hotel manager but it seemed to fall on deaf ears. Overall we felt this was more like 3 star which is a shame as the rooms and the spa were quite stunning.

Very good but could improve

Wonderful hotel... breakfast not so good and indoor pool was cold

Temperature of room was to high the faculty of hotel where not available to use

All was good excepting for condition of hotel. It’s five stars but i think it was not honestly. Staffs and service were great 👍

Daha ucuza bundan cok daha guzel yerlerde kalinir

Aksam yemeginde pilav makarna ve tavuk menusu olan 5 yildizi neye gore alsigini anlamadigimiz bir otel. Gittigimizde terasta tadilat vardi o yuzden manzara yorumu yapamayacagim zira kaldigimiz odanin penceresi de yoktu. Banyoda kurtlar vardi ilk kez boyle birsyee sahit oldum. Kimseye tavsiye etmiyorum kahvalti disinda hicbirsey fotograflarda gorundugu gibi degil

0 star hotel, 0 service and stupid staff

I have booked a family room months ago. When I arrive with my family they said they dont have space and is full booked up. I cant understand how that is even possible when i have booked and payed everything months ago. They moved us to another hotel - staff cant even speak clear english. Stupid staff and not 5 star service. I cant recommend this hotel to anyone. Please safe your money and use to stay somewhere else. Breakfast is not like 5 star - nothing good to say about this place.

Très bon hôtel personnel super très bien placé le repas était excellent et varié

5 star hotel

The hotel is great! Close to main attractions. Also very close to metro-station. Breakfast and dinner are great. Staff is helpful and very polite, especially Marat and Iliat! Great hotel, great service! We enjoyed a lot!

otel herşeyi güzel 5 yıldızlı zaten aile ile çok rahat kalınabilir tek eksi yanı eksi katlardaki odalarda balkon yada pencere yok havalandırma var ama biraz havasız kalma durumu oluyor ama bunun dışında herşey güzeldi konumu yemekleri temizlik olanaklar fazlasıyla mevcut

快適度がエアコンで落ちた

部屋のエアコンの調整ができず、暑くて困りました。フロントにチェックしてもらいましたが異常無しとのことで改善せず。後は、良かった。

Message pour que vous puissiez progresser !!!!

Bonjour , je suis déçu par le changement de la qualité du service . J’ai rencontré ma femme il y a trois ans Dans cette hôtel . L’accueil le service était parfait . Le champagne dans la chambre , la deco romantique …. Hier nous avons dormi dans une chambre j’avais demandé une deco romantique ainsi que le champagne , il mon oublié et personne c’est excusé , nous avons demandé de changer de chambre car le jacuzzi ne fonctionnait pas impossible de changer . La qualité du petit déjeuné n’est plus a la hauteur . C’est dommage car l’image de l’hôtel que j’avais quand je venais n’est plus à la hauteur de mes attentes 😢 Malheureusement je ne viendrais plus la prochaine fois , j’irai à la concurrence afin d’assurer une meilleure prestation pour ma femme . Vous avez du travail pour garder votre clientèle

Check well you room they will give the first day

I ordered a familly suite. But the first night i received a room with one bed and one chair that turn into bed and they added me a extra bed. i did notice that it was my room after i was installed i asked directly to change room. Unfortunatly no room available during 2 days, so for my week were i paid for a familly suite we slept 2 days in this room without any windows under the ground level and above or near a club. So no sleep before 2.30 in the morning on a bed that are not suite. Hopefully after two days we received our room and it's was very good good view on mosques really nice. Just that check that the room that you order will match, because a lot of people experienced the same thing. To not open the suitcase because they want to change room.

oda cok havasiz, yan odadaki tüm ses bizim odadaydi. dösegimiz yamuktu, hic rahat edemedik, hergün receptionu aramamiz gerekiyordu mini bara su getirmeleri icin!! temizlikciler banyoya hic bi malzeme birakmiyor dis fircasi, pamuk, dus bonesi, vs…

Das Hotel hatte eine gute Lage mit Anschluss zu öffentlichen Verkehrsmöglichkeiten! Außerdem war unser Zimmer ordentlich (Presidenten Suite) und das Personal freundlich.

Horrible hotel voleur menteur escro il ne mon pas donner la chambre que jai reserver avec expedia il mon voler la nuit du 8 au 9 decembre dailleur je ne reserverai plus avec expedia et trop compliquer a joinde expefia j attend toujour mon renboursement de 50e

Ho dato un punteggio positivo semplicemente perché il personale molto gentile e disponibile e mi dispiace per il loro lavoro. Ma ragazzi, cibo il peggiore mangiato in una struttura alberghiera, le camere con la vasca in camera da letto è a 3 piani sotto terra. Ha un odore di fogna. Il bar nella hol sembra un rifugio per senza tetto. Il bar sul tetto, cioè piscina sul tetto, chiuso, cioè aperto ma una discarica praticamente. Non saprei cosa potrebbe classificarlo in un albergo di 5 stelle. Meno male che ha fianco c'è il ristorante che è sempre aperto. Che non c'entra con l'hotel. Con i soldi che abbiamo speso li potevamo scegliere un buon hotel a 4 stelle. Ho letto i commenti negativi su booking ma pensavo si riferisse al precedente gestione. Brutta esperienza!