Nice decor, friendly staff, excellent location

Happy ending

We didn’t like our first room, so they switched us to a nicer one. Very grateful.

I LOVED the roof lounge. Sleep on a couch in the sun, gaze out to the sea...very quiet and private.

Recommended

Nice

Awesome stay, little loud in the South building but it is to be expected. Loved our stay and would totally stay again!

Room was small and windowless. Floor was dirty.

Love location but the hotel is very old.

Great time in Old San Juan.

Great location in the heart of Old San Juan. Staff were attentive and friendly. The room was small but clean. Unfortunately our room needed a new bed!!

Very good location

Decent location but overall the place is shabby. Towels are threadbare, bedding uncomfortable, weird smell, loud ac.

Perfect Location, but lacking a few things

This place is the perfect location and the lobby is so cute! Love that they have real breakfast/bar on site. The two roof terraces were great, but it was a supreme disappointment that none of the 3 hot tubs would heat up past 82 degrees and there was seemingly no way to fix that per the staff. The other soaking tubs were great, but took hours to fill up to cover your legs and weren't hot either. Either way it was great to enjoy the stars from the roof area, which is ample and never crowded. The room was comfortable, but extremely dusty, especially under the beds and the floors. I wish they would have vacuumed the room in advance of us coming. Overall, I would stay here again, but would ask for the room to be cleaner.

Great place but choose your room wisely

Excellent location but on a very lively street. So if you don't like traffic or people noise don't get a balcony room. Those are A rooms. The H rooms are the farthest away in the North building.

This Hotel was beautiful and a very nice place to spend a romantic anniversary or a special occasion with your partner. I would highly recommend this Hotel, especially the balcony rooms.

Property at good location and really needs renovation.

Overall good place to stay. Great location - just on the edge / entrance to old town. So comparatively easy to get to, yet within walking distance of everything in old town. Rooms are okay - we had a queen room with balcony. But really no balcony to speak of.

The hotel has very good location. From there you can easily work around Old San Juan. The room is good but furniture is old and sticky. The bathroom is fine, just fine. The hotel interior is beautiful with Moroccoan style. The best in the hotel, without doubt is the staff, the receptionists are very friendly and helpful. Five stars for them.

Found this hotel on Expedia while we were staying in Old San Juan for the night. The vintage and eclectic tied with Spanish-inspired aesthetic was really appealing. We stayed in a beautifully decorated 2 bedroom and thoroughly enjoyed the decor and the hospitality of the staff. Would absolutely recommend.

Boutiquely nostalgic

We had an old world feel. It was nostalgic in old San Juan.

A nice old town property. The building is old but charming. Breakfast was good and comparably priced to other places. Great service! Front desk very polite and responsive. The Playroom is a cute little bar open in the evenings with a late happy hour.

Great boutique hotel in Old SJ

Friendly and kind reception. Could not have been nicer. Late check out fee very reasonable and the commitment to customer satisfaction was evident. Out two bedroom room was awesome reasonably priced. The room had a bit of a condensation issue but that’s to be expected in the tropics. Other than that the beds were incredible comfy, balcony and roof terrace were great! I’d never want to stay anywhere else!

Everyhing was great. Gabrielle was the best.. Nicole in the "play room bar" was fabulous. Loved most of the staff. Biggest and only complaint: No hot water for showers Sunday and Monday around 10am. OTHERWISE it was a fsbulous stay. Loved the artwork and room decor. Very comfortable and peaceful.

Terrible property . Very old rooms , no hot water , no hooks to hang towels . Room cleaning is very pathetic . This property has false reviews . Very old rooms , not updated in years . Will never stay here again .

Staff was really friendly and welcoming. The room was a little smaller than imagined with the bed taking up a majority of the space but was very comfortable for just a few night's stay.

Rooftop area old and not clean and tubs were awful

Cute hotel in the heart of Old San Juan. If you’re driving it’s around the corner from the parking garages. Staff was very friendly and accommodating. Loved the decor. Would def stay here again.

I did not stay there. I was able to get on the flight and tried to cancel but could not get ahold of anyone. when I did get to talk to someone after many attempts the told me I had to get ahold of someone at Expedia (who I booked it with) which was impossible. I purchased the cancellation insurance. I have reached out to my credit card company to dispute the charge. please help with this matter. thanks

I really loved the look and feel of the hotel. The location of the hotel was the best—so close to everything! The hot tubs on the roof were cold and didn’t seem to work, but overall I’d recommend staying here especially if your focus is on location. The hotel staff/front desk were also very friendly and helpful!

Everything is closed to the hotel

Nice room.

Check in took a bit long because there was only one receptionist but she was friendly.

Breakfast offerings were excellent and the staff were great. The ability to drop bags after getting off the ship early and not having to drag them through town all day was a great perk.

Great little place in old SanJuan. Very walkable to everything! Staff very friendly and helpful.One odd thing that I did see mentioned in reviews there are no windows in our room to outside.Coated windows to hallway only

Hotel is in great location in Old town, close to many sights. Very convenient

Charming Boutique Hotel in OSJ

This quaint boutique hotel in Old San Juan was filled with charm, comfort and convenience to the city. The room was just what was needed for my pre-cruise stay.

Would not stay again

Wifi was terrible, the air conditioning light was on all night. The hot tub was cold. Evening staff member was not professional or helpful.

Everything was dated. The hallway and room had an intense industrial cleaner smell, shower faucets were reversed and took 5 minutes to get lukewarm water. The towels had holes and the hot tubs on the roof were disgusting. It looked fun and quirky but ended up being gross, overpriced and a huge disappointment.

This hotel is in the perfect spot! Close to the Port and tons of shopping and eating in the area! Very walkable as well to get out and explore. I would definitely stay here again.

Excelent location. Friendly staff. Recently Renovated. No hot water on bathroom, very disappointed. Overall good. Recommended

Property is great condition but too much noise from other room and above the floor.

The rooms and the hallways at this hotel was priceless.Definitely worth the stay!!!!

Location!

We had a nice stay, the hotel staff were friendly and accommodating. The room was big enough and clean. The location was perfect! We really enjoyed the rooftop hot tubs after a long day of sightseeing. My only complaint is that I upgraded to a room with a terrace/balcony thinking it would be a balcony with street view but instead got a view of the other buildings roofs, if I had known that I would have not upgraded.

Fine

Customer service was the worst I have experienced in San Juan.

The staff was very friendly, housekeeping did a great job. Ambiance was nice.

We enjoyed our stay here. In the heart of downtown it was super convenient to walk everywhere. The room itself was comfortable, great beds, and loved the wood shutters to make the room super dark for great sleep. Only critique was that the front desk seemed understaffed every time we went by, only 1 person working and lots of guests needing help. Besides that, would definitely stay again.

Casablanca is located in the historic old San Juan. You can walk to many restaurants and all historic sites and landmarks at any time.. it was very safe! That was all the plus. Now about the hotel itself - it was a very old space and they have tried their best to present it well. But - It was dingy. - Plumbing was so bad the shower was just dripping water. - No room service whatsoever. - and when you order food at the cafe be sure to ask for silverware as well - it’s not included with the food and you may be sitting in front of the food without silverware and no waiter will make eye contact.

Views

Lovely building in old town. Great location. Everything is within walking distance.

It’s a dump.

The hotel is charming with unique and fun features like a glass elevator and the roof top terraces. We had a two room suite so that our kids could be in an adjoining room. It was small but comfortable. Check-in is strictly at 4pm so, as you would imagine, there were a lot of people trying to check in at the same time. We came in a few minutes before 4 and did not have to wait too long. The neighborhood is in the heart of the historic Old San Juan and close to one of the old forts. Great walking area.

Good locarion and beutiful boutique hotel !!

Located in the center of the historic part of town. It has old times charm. The bedsheets were very clean almost crisp; however, the beds would benefit from newer and softer pillows. It felt like the pillows were from Christopher Columbus's time.

The interior was so unique and beautifuly decorated. The room and amenities were clean, would stay again!

Loved the location as it was close proximity to a lot of shops, cruise port, and dining options, but was also quiet.

Durty towells

Towells are not clean

This is one of the worst hotel that I ever stayed in .

All of the staff were very friendly and helpful! They were all outstanding!

Excellent choice right in downtown.

Nice hotel

This hotel is in a perfect location for exploring Old San Juan. Comfortable beds, good breakfast! The shower in our room lacked pressure. We didn’t make it up to enjoy the rooftop jacuzzi, but would do so on another stay.

This hotel is perfectly situated in Old San Juan within walking distance to many things, including the cruise port. The amenities (tubs/hot tubs) were perfect for relaxing after a long day of site seeing and the views are spectacular! I suggest bringing a sound machine as the walls are very thin, and the roads are very trafficked so it was hard to sleep. It was a great experience for one night, but grateful we didn't spend more than one night there due to the lack of sleep.

When we checked into the hotel, we were assigned a room on the main floor in a high traffic area. The room also had no windows. We asked to be moved to a different room but we told that we could not be accommodated. As expected, our room was extremely noisy until 4 am with people loudly coming and going, as well as using vending machines directly outside our room. We expressed our concern to the employees at the front desk the next morning but received no compensation. I would not recommend staying at this Hotel on the main floor. We got no sleep. Highly disappointing!

Not worth the money at this 2 Star hotel!

No Hot water Kettle, Coffee maker, Iron, soap dish in the room. No room service, or cleaning of the room for 2 days in a row. Stained bed sheets & towels provided. Coffee downstairs was always empty. Highly charged, too expensive 2 star hotel. Conveniently located in Old town.

The room was very cold! Which is exactly what we needed after walking in the heat and humidity all day! The bed was comfortable and cozy. The elevated was a little sketchy but we were on the 3 rd floor so it was easy enough to take the stairs. The staff were quite accommodating, holding our luggage before we could check in. There is a small restaurant in that lobby that served a delicious breakfast. There is a speakeasy just off the lobby at night. I would definitely stay at Casa Blanca again!

Disappointing stay

This hotel looks much better in photos than in reality. Room was old and had a heavy smell similar to bug spray & windows would not open. Sink didn’t drain well, etc….didn't have a good nights sleep. Location was very good in old San Juan near the cruise port.

Lovely hotel in a great location and very helpful staff.

Old but very polite and helpfull staff

Very cool place! Great location and nice amenities on site. Glad I chose Casablanca for my time in Old Town.

My door did not lock and would continue beeping until it was addressed by the staff. They tried to repair it, but it was an ongoing issue that they were aware of. I needed to slam and lift the door in order to get it to click to be securely shut. I was concerned about someone being able to easily break in or for me to get trapped in the room.

Stay away from this place!

Stay away from this hotel! they dont provide the services they say they offer and when asked for compensation they refuse to do anything about it and they have the most rude attitude towards guests! AVOID!

Very convenient, close to restaurants, and tourist places. Very happy we stay here!

Fun place in Puerto Rico. Food was nice

Rooftop was an excellent place for morning coffee or late night cocktail. Lots of excellent restaurants within walking distance.

Inexpensive, basic, safe hotel. Very good for an inexpensive, basic, clean hotel in a great location for strolling, and close proximity to cruise ships docks. When we arrived the one receptionist had 40 check-ins. Terrible. Website posted hours and menu for restaurant, which is not open for lunch or dinner. Receptionist confirmed but did not even know where to find this on their website. Restaurant Cafe Mimosa is open for breakfast but service was so slow we left and found a nearby cafe.

Beautiful property in a beautiful town with friendly and helpful staff!

Unique and eclectic

Water leaking in bathroom. Could not use shower.

Great location!

Internet not working so no tv and couldn’t order drinks

Nice cold rooms!!!!

As always it was great. Bed is super comfortable. They provided extra pillows and for this mama going through nights of hot flashes, it was freezing in the room! Perfecto!

Beautiful property in the heart of the city!

The movie is on a loop as you enter. The details of the property are beautiful. Our room was small but we did not mind. Comes with the age of the Hotel. I recommend!

We were shocked with how downtown this hotel was. We got two rooms that were a junior suite; we thought it was going to be a bit larger than it was for sure but because of everything around it; it made sense. The staff was super nice and helpful when trying to find a Puerto Rico restaurant. I do recommend this hotel to anyone that wants an experience and some fun in the downtown old San Juan area.

Old, not updated. Bathroom had no counter space, no shower door, no water pressure in shower. Only two plug outlets , ac unit leaks onto floor. Dust bunnies around the ac unit, cracked tiles in bathroom, poor lighting overall.

Beautiful hotel, rooms are great only issue we wanted breakfast but no breakfast at time.

Staff was very nice and accommodating. Decor was very interesting. Breakfast restaurant was very good.

Not you cookie cutter hotel. It's got an Old San Juan vibe that's difficult to explain. If you were expecting Holiday Inn, you're in the wrong neighborhood.

Perfect location to stay and enjoy walking around old San Juan.

They were doing construction and part of the property when I was there so it was a little bit noisy at times. It's probably concluded now. I've said there many times though and it's always very nice, a boutique hotel. great location

Best VSJ Hotel ever!

Amazing decor and attention to detail Staff is AMAZING!

Very Nice Stay in heart of Old Town

We booked the family room with a king bed and a room with two singles. Very nice hotel in a quieter area of the heart of Old San Juan. Very safe and convenient. Staff is super friendly, hotel is charming with a great lobby. My only caution is that the walls are a bit thin so I recommend white noise if you are sound sensitive. I would definitely recommend and stay here again.

Such a beautifully unique hotel in a great location!

Not clean!

Adorable hotel in a great spot but not very clean! Bathroom had hair in it and the floor was just gross. If we weren’t staying for just one night, we would have definitely checked out early.

Interesting decor. Very friendly staff.

Very clean old hotel. Lobby real cool with Morraccan detail.

Very different approach to each room

Loved this quaint little hotel, we will be back! The staff was fantastic!

I just spent the night in a metal camp cot at the Casa Blanca. Grown people on vacation feeling like we’re at army boot camp is not my idea of hospitality. Never again.

This is a wonderful boutique hotel. My room was spacious, bed was comfortable. I'd stay here again.

Great location and stunningly beautiful

Good experience.