The menu was very limited, and not at food as it was in our prior visit. The staff was amazing and it was very clean but some things need a refresh to bring it back to the best resort we ever stayed in.

The hotel is located in a fantastic area in the Marina district, offering a convenient location (though NOT on the beach). However, the rooms are in significant need of upgrades. Everything—from the bathrooms and faucets to the flooring, windows, and overall decor—feels outdated and worn. When we first arrived, we were assigned a room on a lower floor beneath the lobby level. Unfortunately, the room had a strong damp and humid smell, which made it very uncomfortable to stay in. We requested a move to an upper-level room, and the staff was very accommodating. Although they informed us that the bathtubs in the two upper available rooms were not functional, we still opted to move, as staying on the lower floor was not an option. The highlight of our stay was definitely the restaurant. There’s only one on-site, but the food quality for breakfast, lunch, and dinner was outstanding. Drinks were excellent as well, made with Don Julio tequila. The dining experience truly stood out. Another fantastic feature was the spa. While the massages were not included in the all-inclusive package, they were well worth the cost and added a relaxing touch to our stay. In summary, while the rooms need considerable updates, the excellent food, accommodating staff, and luxurious spa ensured we still had an enjoyable experience overall.

Dining at either the onsite Emilianos or the Tau beach club was quite wonderful. Limited menus but stunning views at Beach club and musical entertainment at Emilianos. Wine lists are inexpensive but drinkable Chilean wines. Extensive and decent cocktail list for an all inclusive. Dinner at sister resort (Velas Vallarta) nothing dpecial.. buffets and Andrea - italian Overall a beautiful place with nice facilities but you do pay for it.

This property needs a refresh. We transferred to their sister property Velas on the beach after one day and much preferred it.

Casa Vellas exceeds all expectations, from the incredible service, the amazing food at multiple locations and accommodations a cut above. We will be back...many more times. Special shout out to Erik at the Tau beach club, by far the best of the best, he made sure we well taken care of, fed and fattened! Thank all of you at Casa Vellas

Staff was excellent as always! Food was wonderful and they really took care of us on our honeymoon!

Beautiful property but have to take shuttle to sister property Beach Club to be on the beach. Disappointed we weren’t able have dinner at Beach Club for our last night. Very expensive hotel comparatively. Have been traveling to Puerto Vallarta for over 30 years. There couldn’t have been more than 10 people staying at the hotel for the entire week which seems strange. Same way the last time we were there, too.

Very quiet and relaxing!

Unimpressed is an understatement

I will say this… this was my first time in Puerto Vallarta. I did a lot of research on hotels to pick the perfect luxury accommodations. I was EXTREMELY underwhelmed by this property. It’s advertised as a “beach front property” the beach is a 5 minute shuttle away (just FYI for those booking thinking they will be directly on the beach like we did.) the rooms look as pictures they are a bit humid and hot the A/C didn’t work the best. Don’t even get me started on the food. For $700 a night you would think the food would be outstanding. It was the blandest most tasteless and disgusting food I’ve ever had in my life. We checked out after 1 night and moved to another hotel. They are still fighting refunding me. BE AWARE!

The hotel and the amenities are okay. There is however an obvious deceptive presentation of hotel's pictures giving the patron an impression that he facility isn't the beach. This is a blatant misrepresentation by the facility as the entire facilities ty is for ve to ten minutes away from the ocean. Consequently all their rooms are garbage den view. Moreover, the rooms smell old and there is only one restaurant on premises (a rather unexpected thing for an all inclusive resort). Furthermore, when we reminded the management about the VIP upgrade, they tried to sucker us into paying extra money for the upgrade. The irony is that the majority of rooms were empty. In all we were happy that we changed resorts.

Amazing place for rest and relaxation! Not noisy and the customer service is fabulous. Food was great and staff goes above and beyond to make your stay memorable.

Terrible.this is not all inclusive resort it’s just old hotel with one restaurant. It’s far from beach . They don’t offer you all inclusive benefits because they close bar & restaurant like regular dining. You don’t have choice to eat in different places because they have one restaurant and small bar . Pool has basic bar and they open 12-6pm . Almost you don’t have any happiness because nobody stay there. Don’t waist your time and money. Not recommended at all

Lovely resort. We enjoyed our Honey moon here. Could not have asked more from the staff either, they were all so friendly and attentive; it really felt like they genuinely cared. Five star experience all around.

Staff was amazing! Friendly, caring and attentive!

Very nice for adults only place.Not on the beach though.you will need to take a 4 min shuttle

Quiet, secluded, excellent and friendly staff, and wonderful food!

Our room was very comfortable. I cannot say enough about the level of service all around the hotel, and especially at the restaurant Emiliano. Jose, Jesus and everyone else were always ready to please and ask what else they could do for us. Perfect for adults that are looking for peace and relaxation. The only small event, was losing my mom's cell near the hotel's beach club last night. If the cell is returned, I would certainly give this hotel 5 stars.

We loved this resort, the staff are so friendly and truly concerned that you are having a great stay, it’s as if you are their guest! The food was excellent, the resort is quiet and it is beautiful!! The grounds are manicured to perfection!!

Staff went above and beyond. Facility was great!

Casa vela was probably the best place we’ve ever stayed at! The staff was amazing and when they say all inclusive they mean all inclusive, they were there to serve every time we sat down! Our drinks never emptied and they always made us feel like we were the priority and they were grateful to have us and anything we needed they facilitated and or accommodated! I can’t recommend this place enough!!!

The resort is gorgeous and the service was excellent. We stayed 5 nights and were a party of 5 adults with 3 rooms. We ended our 3 week vacation here after traveling through Mexico City, San Miguel de Allende, Guadalajara and Mascota. We had a very relaxing beautiful time. My only are of suggestion for improvement is upon check in we were not given a tour of the facilities and we were never informed that there were activities like meditation in the morning or exercise class. We were unaware of entertainment in the evening options at our hotel or the other hotels. We learned of this on our last night! Please inform guests of the various activities and options.

Just ask

It's the staff that makes Casa Velas one of the top rated places in PV. They will do everything in their power to make your stay enjoyable. We had a couple minor hiccups in our first full day there, and the staff went above and beyond to address them. If you have any issues or requests, just ask the staff. The drinks are very good. Margs and mojitos are top notch. If you're a bourbon drinker, they only have Jack Daniels and Jim Beam, but they do have good scotch and high-end gins, vodkas, and rums. If you want something not on the drink menu--jusk ask. If you want a Grand Marnier floater on your margarita--just ask. If you want a drink the second you sit down in a cabana or at the lobby bar, just go up to the bar to order your drink. Otherwise you may have to wait a bit. The food is good. If you want a different side than your entree comes with--just ask. It took us a day to figure out that the food menu they give you in the beach cabanas is not the full menu they serve there. Go up to the dining area in the beach club to see the full menu. The sesame tuna ceviche was a highlight. Be sure to do at least one dinner at the beach club for the sunset (and lobster tail). As other reviewers have noted, it's quiet at Casa Velas. This is not the place for you if you're there to party. It is the place to relax and chill. Tip: if you think you're not getting hot water in your shower, turn it the other way and wait a couple minutes. It comes out colder at first before it gets hot.

Incredible property and staff! Quiet and relaxing! Will be back!

Wonderful

This is the second time my husband and I have stayed at Casa Velas and it never disappoints. Staff are friendly from the moment we got there and are always going above and beyond to make us feel special. The cleanliness of the rooms is impeccable and the food is delicious.

What an amazing stay! Could not recommend this resort more. Smaller in size but big on service. Would stay again and again!!!

The property was pretty, but the "private" beach club was not private at all. Only one restaurant on the property. Food was medeocre at best. Tips are supposed to be included, however, you have to she out every time you get food or drinks and there is an option for a tip. The beach club was closed some of the days and honestly, not worth the money AT ALL. we will not return. Waste of time and money. Limited menu and no amenities were offered, as what were offered on expedia. No one showed us around, we couldnt find the beach club. The couple days it was open, it was full. The propert is very misleading. False advertisement. Our spa credit did not accumulate and they literally had one menu to chose from, otherwise you had to ride by bus everywhere else. W ewere able to spend a total of maybe 4 hours on the back in a 5 day period.

Very relaxing, tranquil property and friendly service at the restaurants. Food was very high quality. Adults only property, but definitely not a resort for younger couples looking for a mix of liveliness to go with the quiet. It is definitely an older crowd and little to no action during the day - it was nice to be able to take advantage of the sister Velas Vallarta and Tau Beach Club for a bit more action.

We had a number of flashing lights in our room 309. Fire detector flashed all night above the bed and the connection to the internet lit up throughout the night. The room was out of date….sliding door hard to open , Outside hot tub was nasty. Stained and sliced in the cement. No way would we would use it. However we enjoyed our stay very much. Staff were delightful.. entertainment was excellent ..

I have stayed at Casa Velas twice now and both time have been great. The staff is very friendly, welcoming and attentive. The property is well maintained and has a nice citrus smell throughout. The food all though a bit limited is really good, I recommend this ceviche vallarta and the chilaquiles. The restaurant staff is amazing, shout out to Avalos for always taking care of me, also Oscar, Jesus and everyone there really. It’s very quite and peaceful if your coming to just relax.

Casa Velas is a very nice boutique resort closer to the airport and Marina. It's very quiet and safe, security at the gate checks the guests in and out. Room is spacious and well decorated. What makes this resort stand out is its superb service! Hats off to the entire staff at Casa Velas, from the front desk to the shuttle drivers and the servers at the restaurants and poolside. We were really pampered by the staff during our one week stay at Casa Velas. It's also nice to have options to dine and use the facilities at its sister resorts - the Tau Beach Club and Velas Vallarta, which is only a 3 min shuttle ride. Guests can dine at any restaurant in the three resorts. Food is acceptable for an all inclusive resort but we wish the quality is better for the price we paid. Breakfast at Emiliano is good, lunch and dinner at Tau Beach Club are better. Special thanks to Velas Vallarta front desk staff. I left my shirt in the ballroom where the Fiesta event was held. Not only the staff found my shirt, they also delivered it to Casa Velas. Overall, we really enjoyed the stay at Casa Velas. We were fully recharged at the end of our vacation.

Beautiful property, great service, food was delicious… The fitness center was a little sparse.

This is a perfect resort for a couple or smaller group of friends looking to get away to a nice, quiet resort in Puerto Vallarta. Though there is only one main restaurant on the property, it is excellent. There was entertainment every night we were there (a week), but it didn't go on until late hours so not a party place...which was nice for us. The resort pool and vibe is first rate and we enjoyed ending our "beach days" there. Probably the most underrated part of the resort package is the access to the private Tau Beach Club which is included in the all inclusive package. It is a 3 minute shuttle ride and this was normally available almost instantly. We went to the Club everyday and the service, food and drinks were top rate...the team at Tau were excellent, service oriented and very friendly; it was energetic but not too busy at Tau and we were always able to get a cabana. We also had dinner there two nights (lobster both times), including our last night which was at a special sunset table which we really enjoyed. Will definitely return to Casa Velas.

EVERYTHING about this property and employees is exceptional!

Phenomenal

Incredible service. Didn’t know what to expect but would be back in a heartbeat

Amazing service, exceptional grounds and private beach. Delectable food, drinks, spa. Everyone who worked there was an absolute delight. I will return again and again.

The best part of the stay was the staff and the ambience of the resort! Super friendly attentive staff, luxurious accommodation and beautifully manicured grounds. The turtles in the front of the property was a nice touch. Food was delicious and vegetarian friendly. The pool and the swim up bar were very enjoyable! Felt safe and pampered.

My husband and I had such a wonderful trip at Casa Velas in April of 2023. The food was excellent and the service was exceptional! We’ve always stayed at Secrets Resorts, so this was our first experience trying another and it could not have been better. We miss our mornings with the incredible staff. They work so hard to make sure you enjoy every moment of your stay. Thank you to Avalos, Carlos, Fatima, Ulises, Miguel, Enrique, Ramon, Alfredo, Jesus, Ana and Sofia. I know I am leaving some out and I apologize because all of you were amazing and worked effortlessly to make such a wonderful, memorable trip. We will be back to see you some day! Thanks you again!

Always a nice stay. Best wait staff Avalos! he was wonderful!

Casa Velas absolutely exceeded our expectations. I booked this stay because my partner is a school teacher and could use a break from kids. The resort itself is small and all common areas of were never crowded. It was easy to eat at the restaurant daily and there were always comfortable pool cabanas available for use. Food was the highlight at this resort. It was absolutely incredible that I enjoyed every single meal at this resort. I read a lot of reviews here about "average" food at Casa Velas and at this point I would like to disagree with all of them. This is my third stay at an all inclusive resort (Cancun/Tulum). Ordinarily, you can expect to tamper expectations for meal quality as resorts prepare for quantity rather than quality. That is NOT the case at Casa Velas and the Tau Beach Club. I highly recommend the shrimp/skirt steak burrito at Tau Beach Club. Staff took the time to remember our names. There was always a shuttle available for the beach club. Pool/Beach cabanas are often an extra charge at some of the resorts in PV. Not only is this not the case at Casa Velas, but for us it was "take your pick! where would you like to lounge for the day?" The beach club itself was magnificent. Slow times often went too fast. Did I mention it wasn't crowded anywhere? My partner and I miss this place now that we're home. We'll likely return as we don't see how much better it can get than Casa Velas.

Alittle more selection on menus

This property and the sister properties were all fantastic. The food, staff, grounds were all top notch. I will note that the demographic is a bit older than we expected ( 41 & 36y/o) but that didn’t hinder our trip whatsoever. You won’t be disappointed staying here at all

Staff was great, everyone was helpful and friendly. Service poolside seemed a bit slow. Breakfasts served on our patio was wonderful. Other meals were beautiful but lacked flavor. Steak, fish, pasta all very bland.

Everything was great. The resort was beautiful.

Loved how the whole place smelled and sounded like a tranquil spa, so relaxing!

Lovely, quiet stay, nestled in little spot within a short drive to PV airport. Excellent staff and hospitality, beautiful property, tasty food.

We love the ambiance and atmosphere of Casa Velas. The grounds are beautiful and relaxing.

We loved our stay. Everything was perfect - the staff were always there to help, room service was great, the two restaurants were beautiful and the food was delicious, our room was private and had a beautiful outside tub surrounded by tropical flowers, the check in and out was flawless and fast and overall this is now our favourite resort in all of Mexico.

The grounds are beautiful. The beach club is the perfect place for a romantic sunset dinner. The pool was quiet and relaxing. All of the bartenders are great. All of the doormen were nice. The employees really seemed to care about your experience at the resort. The food was good, but lacked variety. The mini bar in the room was bleh. If you wanted something after 10pm you were out of luck. I would have liked to be able to pre-order breakfast in the room before hand. Several times when I called for room service there was no answer. The restaurant hours varied depending on who you asked or where you read it. Overall it was a nice trip and we're glad that we stayed there.

The property and sister properties and amenities are beautiful but the staff is especially amazing!! Already looking to book again!

This property is beautiful. The staff is outstanding. The food was great. Wonderful place to stay for peace, quiet and no large crowds.

Nice people, beautiful setting, clean and very comfortable. Very friendly and welcoming staff. Food and drinks are better than in other PV places we stayed. Note that this property isn’t directly on the beach, but a 10min walk or a quick ride on free shuttle.

Absolutely amazing property with amazing people. Perfect get away from it all resort.

We have just returned home from this hotel. It was overall a good experience and the property was quiet. You are able to go to the sister hotel to enjoy more food options and the beach. The only negative is that someone may go through your belongings and take extra tip for itself. The hotel personnel will take note of it but that is all they can do.

Phenomenal food, great service, and kind staff. Enjoyed the experience immensely.

Great place with excellent food, very clean. Great service at the pool from Gerardo. Great service at the restaurant from Daniel, Oscar, & every person we crossed paths with. Will definitely return.

My mother passed, sibling had a mentl break-down so could make the first few days. Request a refund for the days sibling was unable to attend and hotel and Expedia refused to reimburse me. I did not request a full refund just 2 days for the one occupant. We took the Holiday to spread some of my Mothers ashes. It's terrible when big and small corporations fudge over people.

Loved this property and the ability to visit the sister properties. Staff were amazing and food was spectacular.

The staff and service at Casa Velas was exceptional! The food was incredible, the live entertainment was very good, and the housekeeping service was extraordinary!

The resort was very peaceful and beautiful. Not very crowded and extremely relaxing. The restaurant was amazing and we loved the food and drinks. The staff was extremely accommodating and friendly. Very easy to walk to the sister hotels where you have access to the beach and other pools. Again, can't say enough nice words about the staff here! Always helpful, always friendly and always trying to make sure you are having the best time. Our favorite staff members were Isaac and Erick at the Tau Beach Club, and Carlos, Armando, Daniel, and Nabila at Casa Velas. We loved staying here and had a great time!

It was the most incredible trip we have ever taken! The resort was so relaxing and the staff were amazing! We are already looking for dates to go back.

Everything was fabulous.

Casa Velas was really great - the pool was very nice, and even though it's not on the beach you have access to the Tau Beach Club and beach access through the sister resort (easy drive of a few minutes in the free Casa Velas shuttle that was available whenever we needed). Tau Beach Club is excellent - beautiful beach access, plus a really nice pool, and great service. The food was great - we really enjoyed the on-site restaurant Emiliano's, the Tau Beach Club restaurant, and we had dinner once at the french restaurant at Grand Velas resort which was awesome. Highly recommend at least one dinner at sunset at the Tau Beach Club for really beautiful sunset views. The Aquabar (swim up bar & restaurant on-site) had good drinks, and OK food, but not as good food as the other options. In-suite service delivered what looks like Aquabar food and was a little cold and not amazing (typical room service). Service generally was great, everyone was very friendly and helpful, and all staff wore masks. Everything was very clean and well-kept. We went for a room with a private patio and private plunge pool. The room was very nice and the private patio was worth the additional cost to us. The plunge pool would probably be nice for some folks, but was too cold for us so we didn't end up using it. Overall, our stay was great and we would definitely stay here again! We liked that it was quiet and relaxing, not a big party atmosphere like some of the other all-inclusives seem like.

The property is extremely quite. Even with other guests staying there was always plenty of beach/pool chairs and the pool was amazingly quiet. I loved everything

Property was not too large. Accessible. Clean.

Fantastic facility. Great staff that will accommodate your every need and surprisingly good food for an all-inclusive resort. Kid-free, very romantic for a quiet experience.

The stay was fantastic. The staff and the venue was amazing. They helped us with a vow renewal on the beach and it was perfect. Beach dance party and a bonfire!

It was calm, beautiful, and the staff was amazing!

I thought the service was excellent, the food was lacking a bit. Overall I will return because I understood the circumstances when we came. I am a frequent guest and will remain one I hope. Thanks again for everything, Mark Law

Attentive, warm service—staff bend over backwards to please guests

Excellent hotel near airport

Excellent, quiet property. Service was great. Shuttle to their beach club is quick and very nice. Only thing that I didn’t like was that the mattress was too firm

Very friendly and helpful staff

Private area. Beach house was very nice. Great food. Excellent service. Don’t bother going to Velas Vallarta the food was not nearly as good. And service was poor. Nice property to walk through though.

We liked everything. Very private and quiet place. Excellent management

Wonderful place to stay great staff beautiful property

Beautiful property and very attentive staff!!! Luxurious spa, excellent dining, and superb service. All of the employees were happy, thoughtful, and eager to exceed expectations. This property is a gem if you're looking to be pampered with a relaxing atmosphere!

Casa Velas is a dream resort! 💜 I’ve travelled a lot & have been to a lot of lovely resorts around the world but this property is truly paradise!! Excellent service, wonderful food, beautiful property, clean & well located close to airport. This was my second stay there & I can’t wait to go back again!😊

The staff was excellent, attentive, and so kind. They had smiles on their faces daily, and they made a consistent effort to ensure it was a relaxing vacation. Of note, they have a dress code for the restaurant at dinner: long pants and closed toe shoes required for men. I wish this were better advertised, but they did everything they could to accommodate our not knowing this rule. The food was fantastic. The beach club was wonderful. The grounds are beautiful.

Awesome property with great service. Delicious food! It is everything you could want! It is definitely more of a private, small crowd atmosphere.

Beautiful and well maintained property in a park and golf course. Welcoming staff. Nice spa. Only negative was that it was not an easy walk to the beach house but they had multiple vans to take you when you wanted to go or return. You also have privileges at their sister Velas properties.

The property is beautiful! The staff are great and its very tranquil.

This place over all is immaculate and a favorite destination. We’ve been twice. Both times - plunge pool worth every extra penny. Room service and pool side service glorious. I don’t think the on site restaurant has anything fantastic as far as food taste but experience is wonderful. Rooms themselves could use updating and shower didn’t get hot enough for my liking. Few times we had to repeatedly ask for something but in the grand scheme of things worth every penny.

There are a small number of guests and it’s very intimate and they really do everything to make you feel special and comfortable.

My husband and I just returned from a short two night visit. Check-in does take awhile-maybe 20-30 minutes and includes a tour of the property, paperwork, and a drink. If your used to the 30 second check-in at other hotels this process can be unexpected especially after a long travel day. We opted for dinner at the beach club for the first night. The service and food were ok and the sunset was really spectacular. The 2nd night we ate at the onsite restaurant and the service and food were top notch. The best food we had was actually lunch both days at the onsite restaurant-it was cooked to order and was delicious. They do have a swim up bar at the pool and 24 hour included room service. You may want to ask about the different liquors and wines they have available when you first get there so you know what to ask for. It wasn’t until the last day that we realized we could ask for a specific liquor and wine instead of just ordering a margarita or a glass of white wine. They do have some nice tequilas but you have to specifically ask for it. One of our trip highlights was the couples massage we got at their in-house spa. We were also able to take advantage of the sauna, steam room and hydrotherapy afterwards which was included in the price of the massage. My muscles are still feeling relaxed from the massage and I will remember this from our trip. We did go to the Malecon using Uber($6)- they had a farmers market and great souvenir shops- bring good walking shoes.

A mask of luxury cannot hide the truth...

Hotel tries to be luxurious but misses the boat across the board. Food is inconsistent and there was steak on the menu 4 nights in a row. Clearly an over order by the catering team, after this we decides to eat elsewhere - oh and this food was much better (and cheap). Do not let the all inclusive gluttony fool you into thinking the food is exclusive... it is not. Service was good but inconsistent. We paid for a quite with outdoor pool. The room was made up at random times and inconsistently. Quite often coming to do a turn down service only 2 hours after the room have been made for the day and plenty of hours sunshine outside! PS the hotel is only 5 minutes from the airport. Get an uber it will cost 4 dollars or 25 USD one way from the hotel......

Everything was excellent! The shuttle service was extremely helpful as we were able to visit the other properties and extend the experience of our stay.

The design, hacienda style, gardens, terraces and pool of the property were beautiful. The hotel Ocean Club at the beach was also wonderful great location not too big, not too crowded perfect beach and ocean views and sunset vistas.

Very quiet and relaxing. Appreciated the access to the beach/ocean club where you can either sit by a pool overlooking the ocean or can sit right on the beach with the ocean a few feet away. Very accommodating with dietary restrictions or preferences. The service was amazing.

Service was excellent and really Casa Velas is a great value. Love the beach club. Had dinner at the French restaurant at Grand Velas and it was a must do!

The service, grounds, food was excellent. I never like all inclusive hotels but this one wowed me.

Relaxing oasis

Very lovely, relaxining ambience. Good food and nice waitstaff.

Superb food. Excellent staff. Quitedgfhjcbtefddsgjhnb

The service was amazing! We loved the laid back atmosphere and the fact that it never seemed crowded. The staff were extremely attentive and friendly and the food was big quality. We will be back!

Beautiful!

This is a beautiful resort with an excellent staff. We loved our stay and how to return there next year.

Once again our stay at Casa Velas was amazing!! Everything from the room to the restaurant to the poolside service was top notch!! This is our second time here and we will be back again!! Gerardo is our favorite pool waiter!!! ❤️❤️❤️

Casa Velas is the best luxury boutique with a wonderful staff. Have already recommended this place to friends. We will definitely be returning.

Friendly accommodating staff. Meals in both restaurants were surprisingly good. Not your typical all inclusive. Good value for money. Quite a lot of development surrounding the hotel and it felt like we were in a bit of a bubble.

Very nice we will go back there again Staff was very frieandly

The food was excellent at the restaurant. We chose to eat at the Ocean Club for 1 evening meal. We were not interested in some of the menu themed dinner menu options, so we made arrangements other places. We however had the inclusive package and we were told we could go to the other property to eat. Our stay was short, so it was not a problem.

Excellent hotel to relax for adults! We went during slow season in Aug a little empty but very nice. the hotel staff was amazing and the service was excellent. All inclusive benefits also at other sister resorts was feature we didnt know about which was very nice. Would recommend to visit here!