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With a stay at Candlewood Suites Polaris, an IHG Hotel in Columbus (Polaris), you'll be within a 15-minute drive of Ohio State University and Easton Town Center. This hotel is 13.3 mi (21.4 km) from Greater Columbus Convention Center and 8.9 mi (14.4 km) from Columbus Zoo and Aquarium. Make yourself at home in one of the 122 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Your room comes with a pillowtop bed. Wired and wireless internet access is complimentary, and LED televisions with cable programming provide entertainment. Conveniences include desks and microwaves, and housekeeping is provided weekly. Featured amenities include complimentary wired internet access, a 24-hour business center, and dry cleaning/laundry services. Free self parking is available onsite.
No rollaway/extra beds available
No cribs (infant beds) available
Noise-free rooms not guaranteed
Events/parties not allowed
LGBTQ friendly
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 36
Pet max weight (per pet) in lb is 79
Only dogs and cats are allowed
Maximum number of pets per room 3
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
Spanish
Free WiFi
Parking available
Dining services
Pet friendly
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Accessible facilities
Elevator
Barbecue grill(s)
Laundry facilities
Television in common areas
Safe-deposit box at front desk
Picnic area
24-hour front desk
Business center
Designated smoking areas
Grocery/convenience store
Free wired internet
Wheelchair accessible path of travel
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
24-hour business center
Number of indoor pools - 1
Free self parking
Computer station
24-hour fitness facilities
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Visual alarms in hallways
Handrails in stairways
Dog exercise area
Nice hotel, location is great. Hotel could be cleaner.
It is close to restaurants, grocery stores, gas stations, big chains and smaller stores. Easy freeway access to 71. The room was good and well-appointed. I like the larger bottles of soap, conditioner, etc., instead of those tiny one-use items. It seems so much more eco-friendly. All the staff I spoke with were amazingly friendly and helpful. There was a noisy room near mine. At midnight to 1 or 2am, walls and stomping and my pans rattling. I dont know where it came from. After they left, it was very quiet. There was also a shop in the lobby for some food items. I would choose thise hotel and location again.
Great place. Great value.
Room was clean and had everything you need in an extended stay hotel. Very clean facility and a friendly staff. Great value
The place was easy to get to from the highway and you have multiple national restaurants within a 3 minute walk. Would stay here again for sure! Also the front desk was very nice!
Staff was very nice
I like having a kitchen and separate sitting room and bedroom. Haven't checked out the hot tub yet, but plan to!
NO PHONE NUMBER FOR HOTEL
No way to contact the hotel directly….Number no longer in service??? I want able to cancel/change my reservation or to get a refund. It’s really upsetting.
Candle wood suites @Polaris was filthy inside and out ! Stayed there for 5 nights and never seen housekeepers anywhere ! Halls elevators, trash cans overflowing ! Room was sketchy , hair in bathroom .. I had to run to store and buy cleaning supplies AC was better than outside but not by much in the room ..would not stay again Staff at front desk were great and always friendly!
Property was very convenient to all the things we wanted to do. Convenient, right in between my two girls homes. The only thing I don’t like is we left our room extremely clean and some sort of $100. Deposit is still pending on my credit card. We have been home nearly one week.
No breakfast buffet i was charged 100. For incidentals and it took 15 days for it to be returned to my cc staff not very friendly or helpful
great location with restaurants and stores
Wonderful stay, convenient, affordable and spacious
Always a pleasure to stay at Candlewood Suites Polaris (near Westerville Ohio). Friendly staff. Our puppy Raider 🐶 loves ❤️ Candlewood Suites. Thank you. Rose and Lou and Raider
noisy!
Comfortable bed, comfortable nice to have a fridge and microwave
Ehhh
we were called the day of because you over booked to have our room changed which was fine as long as we had a room. When we got there two other guests complained of no hot water. The next day our brother in-law who was also coming to stay got to their room and were in there for over and hour or two were told that you guys over booked and they had to find another hotel. While they were down at the desk another couple walked into their room to find someone else already had that room. To top it off we had the fire alarm go off at 5am and I do feel that it was super unorganized. I've stayed here many many times ok ver the last 10 years and I think the hotel has just gone down a lot. Its not a terrible place but I think I'll have to find another place to stay. The cleaners don't smile, they just give off a very rude vibe.
N/a
Very close to everything you’d want to do.
Parking is easy lots of places to eat at and close by for shopping
It was dirty and smelled. Would not stay here again.
The shower dripped all night. Dogs in hotel rooms barking all hours of the night. No hot water. Look warm at the most. Didn’t make for a pleasant shower.
Pleasant people, clean, spacious suites with everything I needed
The hotel put a hold on my card but once I arrived they informed me they didn’t accept that card
Our stay was okay. The toilet was not totally clean and we came back from being away all day and noone had made our bed nor did we have any clean towels for the next day. We called the front desk and they wanted us to carry down our dirty towels for new ones. Unacceptable as that is what we are paying for.
Most of the hotel staff was accommodating, I enjoyed the amenities such as the hot tub and pool. The gym is nice and the free laundry room is definitely a plus when you are traveling and need a longer stay. Any issues that we had as far as housekeeping they addressed it quickly.
Our accommodations were dirty, it was obvious the capets had not been vacuumed, towels were missing, had to ask multiple times for more towels, finally had to go get. Bathroom condimentss were missing: shower cap, .check out was ridiculous. Needed to leave early, front counter agent told us to use Expidia.com. They.tpld to contact front desk. Very poor front desk knowledge of needing to change departure date. Would not do the change at the hotel. Expedia told us hotel clerk should have done. We will never at Candlewood Suites again. Nasty, dirty hotel, with very poor room service(not cleaned or fully equiped with linens. Beds looked like house keeping remade beds using prior sheets. Had to make 3 trips to front desk to get towels, extra chair that should have been in room. Under bed closest to window, it was flity, and so gross. I would NOT recommend this hotel!!!!!
Very Clean & sanitary. My room was nice & comfortable. I disliked the shower! It was for a handicapped and we had to hold the shower head there is no clip to hang it. Also the Curtains did not meet, there was definitely a pair missing...The hot tub didnt work. They claim they have a part on order.
They Could sweep and mop more!! And put out more towels then just two I’m a room especially, when there are 4 people staying in the room
I ordered a doubke and got a single, terrible and filthy
The hotel was run down and well below the standard of the surrounding community Surprising that it’s in the IHG family of hotels. I thought it would be better.
I’m terribly upset. My room was changed from two beds to one and I had to sleep with my guest. And there were no extra pillows. It was very uncomfortable.
The hotel gave my room away after it was paid for. The front desk was rude becomes of it.
I did not know it was an extended stay hotel
The Upkeep
The stay was decent. But it had a leaky shower head and the shampoo and body wash was empty. Good thing I brought some with me because I didn't feel like calling for them to fill it. I was there to relax and wanted my privacy.
Bed and bath appeared clean. Stains on ceiling and drapes were filthy.
This hotel is nice and quiet
Terrible check in experience
Room from hell
Waited over 2 hours to be checked in. Room absolutely made us gag and choke. Stuck so so bad we only slept in the room. At check in they kept saying 20 min 20 min that I was afraid to leave and to even know what to believe. The pullout bed was very nasty and stunk like cigarettes. There was no bedding for the pull out and when we asked for sheets and a pillow they said u have to come to front desk and request we don't deliver. Not worth $360.. hell who am I kidding it was not worth $60
Room was very clean and spacious, the bed was a bit uncomfortable but overall everything was great.
Room was nice. Staff very friendly. Although we didn’t use all of the other things available it was nice having a pool, work out room and laundry available. Will stay there again.
Really goo I been there 7 days with my family and it was really really good
There was trash in the parking lot. What looked like pee bottles :-(
Enjoyed my stay, great price and solid location.
I thought breakfast was included and was surprised that it wasn't. But the store provides you with anything you need. (including a block for my cell phone charger)
Unprofessional check in process
Arrived only to be turned away. There were no signs or notes about the hotel not accepting certain cards. I chose to use my chime credit card and they said they just decided to stop accepting those. But why? They didn’t even attempt to process the card to see if their system would take it. It was the nonchalant non helpful attitude from the front desk agent and the manager on site. The communication and delivery was unprofessional. My first time ever trying a Candlewood Suites and my last.
Very nice. Great place for a couple. Many amenities.
The property has a very nice kitchen and the housekeepers do a great great making sure they clean well. The only problem I had was the strong smoke smell in the hallway but apart from that I spent 8 days there and it was good.
No comment
Everything was fine
Great place
Front desk staff great, took time to answer my questions and helped figure out how to get key card to my son that was showing up in the middle of might, room very clean and upto date, kitchen. Great
Very clean and the desk clerk was great! Only issue was the strong smell of cigarette smoke in the hallways. If that wasn’t present it would have been perfect!
I love everything that surrounding the hotel with plenty restaurants and other great shopping
I was surprised it was a suite.I hadnt planned on staying in Columbus that night but a major traffic jam on the freeway had me sitting in traffic for 3 hours so we booked a room here and decided to stay the night since it was getting late.Great location and great room.
Poor service
They give us a handicap room and shower spray was broke and had very little sink due to it being for a handicap. Curtains would not close and parking lot had a direct view into the room. Went to request a different room and they said since we booked on Hotels.com this was the only thing available. We booked this 2 months ahead of time.
Clean well kept rooms. Staff friendly and helpful.
Carpetings and lobby were dirty, our bed had a darkened stain (looked like somone spilled a dark liquid). We could hear the rooms next to us and above us.
I thought the room had a pullout sofa, but was surprised w 2 chairs and a recliner. For 3 adults that's difficult.
The hotel was very average. Our room smelled like smoke when we arrived which was off putting. There was no blackout curtains in the living room so I was awoken by the sun early in the morning as I was on the pull out sofa bed.
Worth the price would stay again
Good hotel for the price , pool was open gym was disappointing- all of the free weights were stolen apparently- this unfortunately was a major factor in my choosing this hotel so it was disappointing at least. Room was comfy staff was excellent no issues there. Extended stay facility so there was a rough loud crowd above us but overall we had a smooth stay!
There were children and adults up and down the hallways screaming and yelling until at least 3:30am (that's when I finally fell asleep). Hotel staff asked them to quiet down once or twice but overall, nothing done. Police were there arguing with a guest out in the parking lot prior to this (have no idea if same people or not). Front desk person just shrugged their shoulders when I complained. Very disappointed.
Would stay again
Only negative is no sheets, blanket, or pillow for pull out couch. Staff was very friendly
Choose another place to stay
Room was not ready on time. Check in was supposed to be at 3:00 but was told to come back and that the earliest would be 3:30. Room smelled terrible. Room was dirty and had peeling paint. There was a ton of young, unsupervised kids horsing around in the gym and computer rooms. I’d choose a different place to stay!!!
Clean room with the exception of a couple dishes in the dishwasher but that really wasn’t a concern. Friendly staff and awesome location in walking distance to several restaurants and right across tge street from a great mall! Would stay again.
Mattresses uncomfortable. Floor in bathroom grungy. Crappy coffee. Coffee maker lid broken. Room smelled. Dated and dirty. Need to reduce price to about $65 per night.
Staff was great, but room lacked tablewear. Let the desk know about that when we checked out. We did not cook during the stay. Also, the air conditioning was not working efficiently, was hard to feel cool even at a setting of 70°F. There was a huge "car show" in the immediate area that drew hundreds of people and many took over the parking places intended for paying customers at the hotel. The hot rods burned rubber up and down Lyra St. beside the hotel. This event went on for 2 full days. Very noisey.
Older hotel. Bed linens smelled
Hotel changed Reservation
Was suppose to check in on June 17, 2022. Due to traffic accident on interstate (stuck for 6 hrs) didn't arrive until 3 am June 18. Called around 7 pm to advise that i was coming but didn't know when, male was short on phone. called again around midnight, female was very friendly and assured me my room was ready for me. Upon arrival she checked me in and stated i had a king bed room non-smoking! Explained that wouldn't work since i booked 2 queens non-smoking since i'm travelling with a friend on motorcycles. She didn't know what happened to the reservation except to say someone at the hotel must have changed it, it was listed correctly on the check in sheet. She was nice about it and apologized but only had bed rooms with queens beds but just single queens but they were smoking rooms. My friend is mildly allergic to smoke. Being exhausted we took the 2 rooms and thankfully she only charged for 1. NOT impressed with the hotel to change my reservation without a call , i booked two queen beds non-smoking for a reason. The female desk clerk did her best to remedy the situation and she was extremely helpful in the process.
Loved it !!
We originally booked another hotel which was so awful while my daughter and I sat in the car and found this one online. We had our fingers crossed. Well it was a very very nice hotel the staff went above and beyond to accommodate us. The pool was very nice the overall property was very clean I would stay at this hotel over and over.
Dishes were dirty after I checked in with greasy film, crust left on a small glass cutting board, crust on the microwave glass, stained bed sheets & pillow sheets
Home away from home
Amazing service. So clean! So peaceful! Felt just like home !
Checkout was 11a not nooon as specified on expedia itinerary. At checkin rooms weren't ready yet
Very well thought studio rooms with all amenities for longer stays.
The staff are completely horrible and rude. The blonde lady that works at front desk is racist. Treated me and my family horribly because my husband is black and biracial son. I DO NOT recommend staying here. Please do NOT WASTE YOUR MONEY!! Pick another hotel!
There was nothing told in their add for this place that told you they charge you an extra $50.00, just encase they don’t like the way you leave the room. If they are pleased they will refund the $50.00. Maybe we are to old to know that is how things are done now. We will see if we get anything back. Other than that everything was fine.
The fan in the bathroom did not work, the tv had no volume. The room next to us was very loud, kids and parents yelling at each other
Love this hotel... They have excellent service the staff is very friendly and helpful. I love the fact that I can do my laundry 24/7 and there's also an indoor pool which is an added dryness along with a hot tub.
It was great—staff very friendly, rooms were very nice and clean
Staff service was excellent! Made sure we had an accessible room which worked perfectly for my husband.
Clean rooms, friendly staff, wonderful amenities, love the free laundry facilities and pool. Great hotel all the way around, we’ve stayed here many times and will continue to do so whenever we are in the area.
Nice place and area
We used this basically for a quick overnight. We like that it’s not far off the interstate, pet friendly and reasonably priced, and clean accommodations. This is our 2nd or third time staying here and will probably choose it again in the future.
Buyer beware
Check in took over 40 minutes. Initial room hadn't been cleaned since previous guest. Final room was outdated, falling apart and dirty (like boogers on curtains and walls dirty). Some outlets didn't work and the 1 that did work gave sparks when you plugged into it. Horrible stay...expected more from the Hilton family of hotels.
We're traveling cross country and this was an excellent stop.
There was a smell in our room, I will probably not stay there again. I did have a small pet, and I am sure we were placed in the rooms reserved for that. But the smell was the very first thing I smelled walking into the room.
Staff was very attentive and accommodating to my needs for both nights I was there
So checking in took
I loved the room and amenities
No frills. Overall disappointing based on online reviews. Kids running in halls after hours, woken early morning from lacrosse ball bouncing upstairs, floor in room uneven, carpets tacky, 2 towels for 2 people for 2 nights, one decaf coffee and one regular coffee for two nights. Only good thing to say is that the bed was comfortable.
Nice place
Very nice hotel only complaint was the pool was overly chlorinated.
Rooms were very clean! Definitely worth the money, and the beds and pillows were super comfortable!
Hotel was very clean and staff was friendly
The staff was okay - not rude but definitely not friendly. Tried calling the front desk twice - no answer each time. The bed was very very comfortable - highly recommended this pillow top. Clean dishes were let for us to find in the dishwasher. Had to locate the tv remote when I first arrived. It was under the bed. Was kinda loud at night..traffic mostly, but hallway noise too. Lastly the tv is surprisingly small and very far away from the bed. In room DVD player was a nice bonus. The bathroom spacious and water was always hot and good pressure. Would most likely try this place again.
Decent area, lots of shopping and restaurants. The hotel itself was decent, but the rooms may be in need of some refreshing. The carpeting was stale smelling and stained, the furnace/fan system smelled stale as well. The hallways smelled of cooked food and weed most nights after 9:00pm. The beds were super, very clean and comfortable & nice hot showers
The room was large and clean. The staff was excellent. We arrived very late at night and the front desk staff was cheerful and friendly.
Great
It was great clean room close to restaurants and the interstate.
My stay started off great. Spacious and clean rooms, you can tell the property had been updated in the past few years. Hotel was quiet. Check in was pleasant and quick. However, the last morning we were there I woke up to a notification from my bank that I had been charged AGAIN for the entire cost of our stay, on top of the first entire amount at check in and a $50 incidentals fee. That did NOT make me pleased at all, as we were in town for a convention and it made my trip budget extremely tight. The gal at the desk when we checked out could not give me a straight answer as to why this happened.
The hotel all around, was clean and comfy. We did have an issue with our room being over booked but the General manager was VERY quick and VERY accommodating and got us situated in no time! I loved that there was a full kitchen with dishes and even pots and pans in the room. And the rooms were very clean and comfy as well.
Everything was perfect!
Very Good