Candlewood Suites Houston NE - Stafford by IHG

7.4

Good

207 Guest reviews

7.4

Good

207 Verified Reviews

Read all reviews

Cleanliness8.0/10

Service7.8/10

Comfort8.0/10

Condition7.8/10

Amenities7.6/10

*The noise from the upper floor was unbearable couldn't sleep cause of that *Also the doors are not sound proof, lot of noise * Shady people in the building * Expedia says breakfast is included, when we checked there was nothing provided * Would not visit again

No roku remote and kids was making loud noise and running all night, then they move us to another room loves it

They stay was okay. There was lots of stomping in the rooms above ours. Two different days people kept knocking on our doors, which was very annoying cps being one of the days. There were people that were just hanging around inside the lobby area that potentially lived at the hotel.

The pictures really isn’t the same as in person , No breakfast was served when it clearly said Free Breakfast in the morning , Windows in the room were not insulated well and didn’t close properly, it allowed to much highway noise from the cars passing by and it was really hard to sleep The back door was wipe open all night and felt unsafe that people just walked in unexpectedly and nobody in the front cared to close it

Did not stay there they didn't honor the conformed booking

advertised incorrectly- Breakfast was not provided. Had to change our next day vacation plan due to this inconvenience. Very first reason i booked this hotel was for breakfast. With kids, it is very difficult to manage additional things in our vacation plan. It was additional expenditure for us. No drinking water in the entire facility 24hrs complimentary coffee is just for namesake. It was old coffee in a flask always lying there 2-3 cops were there in our floor all the time. Was really worrisome. Check in process was horrible. Had to go 3 times up and down from 3rd floor to get room access issue resolved. Eventually had to move entire family and bags to second floor because of hotel issues

Love the Convenience

READ BEFORE STAY

To start off the front desk staff are extremely rude & unprofessional, probably the most unprofessional front desk staff I have ever experienced at any hotel I’ve ever stayed at.. upon checking in we had just came off a long cruise, therefore had a decent amount of luggage.. the luggage trolly had all 4 flat tires and was extremely difficult to push, the next thing is the entire 2nd floor reeked of cigarette smoke, once we got into our room & got situated i realized our window doesn’t lock so I attempted to call the front desk where I found out our room phone does not work, they came up and just drilled the window shut, they said they would move us to a new room if they couldn’t fix the window, since they drilled the window shut they considered that being fixed. I pre paid for my hotel, when I arrived at the property they needed a credit card for the damage deposit. They charged me for the damage deposit twice and also charged my credit card for the entire stay again, I had 3 charges on my card from the property which the manager did refund me after I brought it up to them. Also the water pressure is horrendous, I needed to use a face cloth to get the soap off my body as the water had 0 pressure. Management said it was due to utilities maintenance that had taken place and they never came back to fix the issue

I recently stayed at [Hotel Name], and unfortunately, my experience was far from pleasant. The only reason we stayed here was that other hotels in the area were fully booked for the night, leaving us with no other option. Upon arrival, we were taken to a room that had a strong smell of mildew and, to our dismay, roaches in the corner. Despite being advertised as a non-smoking hotel, the entire establishment reeked of smoke and marijuana, making it hard to feel comfortable. Additionally, the rooms appeared not to have been cleaned properly after the previous guests. We found a used towel in the restroom, which is simply unacceptable. Overall, my stay was disappointing due to the cleanliness issues and unpleasant odors. I would not recommend this hotel based on my experience.

INCREDIBLE quality for a great price, love the hospitality from the staff as well. I will definitely stay here again!

I can get back on beltway 8 no problem. Price is great for a brand new room. 25 minute commute to my job.

Property was well kept and staff were friendly

Nice hotel

Candlewood..

Room was very nice and clean. Spacious with a very clean kitchenette. The only thing i had an issue with is that the room had a slight hint of smell of cigarette. Other than that very clean and up to date

Shelbi was great. She gave me good directions to a good spot to eat that wasnt far away. The room is spacious.

Quick and easy check in

Quick check in process. They gave me a goodie bag for being a member and the room was nice and clean.

Everything went well and everyone was nice and helpful. The room was nice and clean.

Great stay overall

Friendly staff. Quiet area

No good place to stay

Full sized kitchens and comfortable bed

Staff is very friendly and maintenance is on point.

Kitchen in the room was nice and the restroom had been remodeled as well. However.... The room floor was uneven in some areas, the door handle for the bathroom fell off, the chair in the room was old and broken, the carpet where the AC unit sits was soaked due to the condensation, not a real breakfast which was an upset because thats why we booked it and should list it as a continental breakfast. Would not stay here again.

Friendly staff and clean room

I enjoyed the full size kitchen. Walmart is right around the corner.

Quiet and secluded area. Nice and friendly staff. Confy beds

Great stay. The staff was very helpful. They have a pool which is a plus.

Booked a hotel room and when I arrived it was given away.

My room was canceled by hotel because of unavailability

Couldn’t even check in because there wasn’t any attendants working and there were crack heads running around the property

Worst experience ever

Get there to check in at 10pm and was told that they see my reservation by they do not have any rooms. The response we got was “sorry not our problem”! At the last minute we had to try and find another hotel available that night and at that time in the evening. I’d give a 0 if it was an option

Pillows smelled like vomit, when the air conditioner would kick in, it smelled like urine. It was disgusting. The room had an ironing board and no iron, when i asked for an iron at the front desk, I was told there wasn't any. I asked for extra towels because we were a party of 5 and the room only had 2, I was also told there wasn't any available. This was the worst experience we have ever had at any hotel we've stayed at. I DO NOT RECOMMEND YOU STAY HERE!!!!

It was as clean how it was as before

Perfect

Perfect

Wouldn’t book again..

Suite I booked was definitely not as pictured. Upon arrival, hotel looks worn down, not in the best part of town. At check in they did not verify my ID nor asked for a card to be put on file (I paid ahead but still thought that was weird). The room itself was missing cabinet doors, had terrible lighting and the TV in the living room did not work. There was a weird smell but I had some febreeze so once I sprayed it, the smell was bearable. Still tried to give it a chance.. got to the separate bedroom and there were hairs between the sheets, stains on the pillow cases and some kind of powder? on the bed (that they couldn’t say what it was) so I called the front desk and asked for new linen. Receptionist said she would just change the room, perfect. Room they put us in was a regular room w a door that had been propped open (was not locked/shut we just opened the door), not the suite I booked so I went back and asked her about it. She said “yeah it’s a suite”, when I told her it was not she went up to verify it herself. She came back and said I couldn’t book a suite (which I did and received the first time) because they were exclusive to members, which I am, and more expensive, I obviously knew that because I booked the room. She said I could check out and she’d let her manager know the next day, she did not. He had no clue what I was talking about when I called the following day. Overall average/below average rooms/building that doesn’t feel the safest but may work for you

Dirty experience no wanted to give me clean towels when needed room wasn’t clean for three days

Great !

They room is so cool

Nestled in the heart of hospitality, my extended stay at Candlewood Suites was nothing short of exceptional, thanks in large part to the remarkable service provided by VJ. From the moment I checked in, her warm and welcoming demeanor set the tone for what would be a truly memorable experience.

Okay

The front desk lady helped change my room from a king suite with a recliner chair to a full double bed suite with no extra charge which was nice. The overall stay was okay but room service did not come to our room not once to take our trash, give us clean towels or any of the sorts. The breakfast consisted of pastries, oatmeal, coffee, and a waffle maker so nothing fantastic. There was a $50 deposit that I didn’t know about. Maybe it was my fault for not doing my research but I was not aware. I didn’t complain about it since yes you will get that deposit money back to your card eventually but I was taken back on spending more money towards the room. The room was kind of laid out weird the tv was in a hard to see corner of the room, the ac was right next to the bed which did not allow the air to circulate at all. You could only feel it next to my bed which was a little annoying throughout the night I would wake up cloggy. The lighting in the room was also terrible, it was orange dim lighting. The only white lighting was in the bathroom. Overall the stay was okay but little things added up to make it a little annoying.

The rooms are not cleaned or made. You need to ask and when you do they tell you they cannot because they have other rooms. No toiletries

I loved the room, what I needed for the right price, I will definitely return and recommend it

There was no one at the front desk when I went to check in.

Terrible Company Policies. They overbooked and blamed Expedia for the issue. We had booked and paid for 5 double bed rooms. Upon arrival, one was dropped and 2 had been downgraded to single bed. The Staff did what they could but were limited due to the "computer system".

Not booking again

My room smelled the entire time. No phone. No lighting, we had to ask if they could bring us a lamp from a different room. TV was super hard to set up have to go down to the front desk several times because, mind u we didn’t have a phone. We run out of towels at least twice. First time they said 2hr wait, sec time told 30mins wait. I would have booked a different hotel if any Were available unfortunately I could not.

Never Again

You have bring you're on town downstairs, they change sheets every 3 days, the kitchen was dirty. Had to change rooms, 1st room somebody was in it. Curtains broken couldn't closed all the way..

Loved how quiet and calming it was

Didnt like limited breakfast. Otherwise everything was good. Customer service was great and quick.

Everything was nice. Friendly staff and made the guest feel welcome

Not what i expected From a IHG Hotel

As far as for comfort and cleanliness it was good, front desk was a little cold and short, it might be due that she was there all day and tired but who knows, then she lets me know that she needed to charge me $50 extra to pt a hold on my card until i checked out the following day, I was really disappointed in the options they gave for breakfast. It was basically oatmeal in a package, dry cereal or banana,orange.

Good

Avoid

No hot water and they do not have emergency services to fix it. They were aware at night but did not tell or put notice. Very close to highway, LOUD traffic noise all night long. One towel for a family of 3 and no they do not have extra towels downstairs. gave me small pool towels as backup. Breakfast is first come first served ! Empty at 7:30 and request to refill cereal was non-apolitical response - first come first serve, no refills. Oh and no refunds it seems, no call back from manager even after explicit request at checkout. AVOID at all Costs

Very clean and smells great. Very comfortable beds. Would recommend this place.

When we got there our chair was broken, we told them immediately but couldn’t be fixed till next day. Overall good experience

The rooms where very clean and updated

Turned out to be a okay stay

Rooms are big and clean and the wifi worked great. The only thing they need is better service in front desk. They don't smile at all and not that very helpful. But everything else was good 👍

They don’t do housekeeping if your stay is less than a week. Patheti

Room wasn’t fully clean, tv remote didn’t work all the way smelled like cigarettes on the second floor.

Excellent!

DO NOT STAY HERE!!

They double charged for the room! When asked about it they denied it, even when showed the charges on both cards. Very inconvenient and they did not show any concern. Do not stay here

It was excellent for the price

The rooms were very clean. The beds were really comfortable. Definitely would stay again.

Complain

First of all, the hotel is very nice and comfortable, but the night we entered the hotel, they said that we cannot see the reservation because they received the money late from Expedia.we said we paid to hotels.com nut they said you must pay again to us.. They kept us waiting for about an hour and a half. We talked to hotels.com customer services twice and were very exhausted. We stayed for 4 more nights, but to avoid the same problem, we went directly to the hotel. We paid. This is not a good situation for your agency. I thought you should know. Thank you.

Toilet didn’t work, had to keep fixing it in order for it to flush. Room was not as advertised.

My stay was excellent and i would wanted to stay here every time I come to Sugarland, Texas.

Cleanliness, comfortable bed, they have fancy mirror in the walk-in bathroom and I like it. Recommended!!

Good for the price

Good for the price. The only reason I did not grade higher was because there was no hot water in kitchen sink, frying pan made all food stick, no blow dryer in the room, no ironing board, only one set of towels, had to request for more. Lesson learned to bring certain items, but I would stay there again.

Exelent every thing

Very modern, clean, & comfortable . But weird smell in room when I arrived but cleared out once I turned on the a/c. Great location.

Really comfortable vibe and cool staff awesome quality amenities for a great price. Night night!! 😇

Staff was great

Great property and location