The hotel and water park are nice. We tried to go skiing, only the baby hill chair lift and 2 magic carpets were running, the other chair lifts were either breaking or not running. No refund available. It’s ridiculous, if the mountain isn’t working you should refund the customers the lift tickets.

To expensive for the service

Great place for a quick vacation with lots if indoor and outdoor activities

What I like the most was the aqutopia, staff was friendly. Will definitely come back.

Good relaxing trip, restaurant was pricey, food was average

We waited 3 hours for them to figure out our reservation. The wouldnt rven acknowledge me at the desk standing there. Their system was not finding our reservation although i called in 4 mins to expedia Thry wasted 3 hours of my overnight trip

Property was update. Didn’t like lack of communication between Expedia and resort and had me waiting around 2 plus hours with four kids and only gave me acard game and didn’t let me enjoy water park on time so my time was limited and I come on time for that reason.

My children and i are enjoying the whole stay, no complaints. Perfect getaway!

Room was cold , shower has only warm water, food in restaurants was horrible I don’t recommend for that price to anyone to go , I m very disappointed

Lots of activities for kids!

Excellent place to stay with the family and friends

This is my second time staying here. Very nice resort to stay and the staff was very nice and ready to assist

Great place for family’s very friendly staff

Parking should be include

family environment

Was mildly disappointed by our trip. While the kids had fun at the waterpark, the adults realized that this isn't much of a "resort". We had to pay $25 for parking even as guests ($40 for valet). When leaving, we were told that because we didn't do valet that we didn't have access to the luggage carts that were readily available in the vestibule and would have to wait for someone to bring back a smaller one. We ended up carrying all our bags to the car. I messaged ahead of time to see if they could put a balloon or something in our room (it was our daughters 13th bday) for when we arrived. I have done this at many places, and hotels gladly upgrade/add small special touches, but was messaged back with prices to add things to the room. We were told by someone on the ski lift that a corporation bought out the resort and it has been slowly declining ever since. He actually said after 40 years getting season passes this would be his last year. Just seems like you get nickle and dimed. Was definitely a turn off.

Amazing place to spend time with your family

Deanna the front desk representative who checked us in was absolutely wonderful and most hospitable, from housekeeping Claudia and the wonderful server who made a great hot chocolate. Wonderful employees and beautiful hotel

1 hour for check in and 1 week later im still fighting $280 they carge me when i had already paid for the reservation via expedia.

i didn't like that they didn't change the towel and fix the bed. i had to call and go to front desk to request it.

I didn’t like the cleaning services

The resort was good and beautiful, staff was very friendly and cooperative.

Been coming here for 5 year & love it every time!

Gone there for the past 10 years I love it the kids and myself we’ve enjoyed it for a long time. Lot of great memories.

Excellent

I liked the activities.

Great place

It was nice and clean, didn’t feel crowded. Fun for all..kids and adults

Great place for kids

Overall fun for the family. Public facilities could be cleaner and service could be quicker/more efficient in the restaurant and cafe.

It was just ok.

The waterpark was great.

I cannot wait into a game and go back there

The water park was enjoyable and my kids had fun. The people who work there were nice. The hotel is overpriced for the level of service and amenities. The hotel workers are harried. There are no coffee makers in the rooms so in the morning you’re in a long line in the lobby (20 minutes) to buy coffee. Hotel guests are charged for daily parking. Just a generally inhospitable place I would not stay again.

No snow!

The heating system is too old every time it turns on it’s too loud you can’t sleep if your are sleeping it’ll wake you up they charge too much for parking ,parking it should be free like KALAHARY .

This was a horrible decision. Wouldn't clean the room gum on floor dirty linens old furniture. For 400 a night they will never see my money again

We loved absolutely everything! Can not wait to go back again !!!

None of the ski resorts wad open also dining was closed in the main in the main lobby , no soap or body wash..also very noisy ..it was the worst...

Really good getaway

Found bed bugs and the placed looked run down to me. Did not truly enjoy my experience.

Great time for families. The kids had a blast!

Solid choice for waterpark....friendly employees

The Good... the service and friendly employees...the way the waterpark regulated the overall temp of the water and anbient air. Very noticeable as we stayed at other parks and there was a way more comfortable feeling ...no excessive cold times exiting water areas. Huge plus ➕ The bad... Paying to park? ...really? ...knew it was coming as i made the reservation but should be included...car never moved in the standard lot. Seemed like a money grab. The ugly... 2 things...room upon entry had alot of gnats all over... i was in room 301 got most of them some are up high that i couldnt clean off wall in either the vanity / microwave area Last is the coffee cafe we visited on the 27th...after we finished we sat directly across from the register in the 1st oversize booth. Across the ledge as we were just about to leave we saw a cockroach moving across it. My kid took a pic which i will not include in this review. Positive bonus was the reptile show which my kids loved....thank you

We took a mini vacation here with our 2 teenagers and we had an absolute blast. There is so much to do for ppl of all ages! Highly recommend

I wasn't aware parking was 25 dollars a day. It would have been nice to know that in advance

Just about Everything was being maintenanced. Slides, buildings, attractions, not enough staff it looks like. It was not easy to enjoy my stay and of course its for my birthday. I didn't knows till i got there about any maintenance going on as no one contacted me. So i arive and they did try to fix the water slide issue but i did not pay to go some were elce and if i had a choice i wouldn't have stayed. and now im going back and forth about charges no one can tell me why i got them or what for other then there all holds. The math is not mathing for a trip i couldn't even fully enjoy. I wouldn't recommend going at this time. My suggestion is to call and make sure your hotel is up and in running order because this left a bad taste. The staff are friendly enough at the front desk and even at some of the game stations, bartender at the pool was great company. Hotel pretty tidy for so much going on and christmas. Decorating also in progress. This was just not there best. Truly it felt like a rip off most of all.. In time,funds, and in water! Hope they improve or that this was just a bad month for them and maybe not there standard.

Beautiful place for rest and fun ✨🏞️🛝

WATER PARK

The rides were not working they said they would waive the fee and over charged me card. Won’t answer any calls

It was a beautiful property. Great lazy river and arcade. We loved our room. Staff was very nice. Negatives check in was slow, $25 to self park and a bell hop was attached to a cart even though wanted to load and unload our own luggage.

They have on site restaurants that make it very convenient to eat after a long day at the park. The only thing I dislike was the bathroom in my room, it didn't smell clean.

Very entertaining and beautiful water activities.

The place was dirty but overall good .

They were very accommodating and understanding to my family

It was ok

Nice resort…. Wish parking wasn’t so expensive and better dining options.

Fun

Xt

Worst experience ever we had to leave due to lack of communication and professionalism check in was supposed to be at 4 pm haven’t gotten a txt message yet this place is the worse place I have ever been in, overcrowded not friendly and not even getting reimbursed plus they took 100 dollar deposit Never go here

Great place to stay with family and kids who love amusement parks

The only issue were prices for dining. If you have a large family it is very expensive to dine in the complex.

None

Very great experience for my children

It was a very nice stay

Last minute trip. Both our boys aged 9 and 6 really enjoyed themselves. They’re both now into slides and pools. Kept them very busy.

Was given a room # while in water park at 130pm. When left water park before 7, the room was occupied. Went to front desk waited a while and was given another room which was occupied again. Then waited til after 9 and got another room. Which wasn't what I paid for. I paid for king and was given double queen. We missed family dinner reservation for dinner for my kids bday. Also missed the costume party in the lobby. And had to unfortunately sing happy bday to my kids in the lobby on a table due to our family that drove from Maryland leaving. Every reason we went was ruined and to top that off was charged twice for each room.

This place was quiet because we went off season but it was still pretty fun I and my husband snuck away without the children . And had an amazing time . There's so many thing to do without having snow so just imagine when it snow how much more enjoyable it will be . I'm looking forward to go back to enjoy the winter activities. Eventually we will have to take the kids but for now it'll be our lil secret 😁

Everything was good we gad a isue in the room with the heat and tv but gave me a free late chack out till 1pm I appreciated that.

Loved everything just be ware of all the extra payments you will need to make like paying to park every day and a resort fee every day

This was one of the best of Poconos stays we’ve had. It was clean and fun. we’ll be returning

The beginning was very good with the service of Nayeli and Bernadette in reservations and check in respectively ( they get 100/10). During the stay also, all good. After checking out, I got the receipt and I have been charged 100 dollars for a breakfast at Hemisphere, when we NEVER attended the restaurant. Getting a hold of a human with the automated phone is hell, and once I got someone I need to wait for accounting to investigate. Totally ridiculous.

Great place for family vacation. Off season was relatively empty making it even nicer

Amazing service. Highly recommended.

Not issues easy

Wondaful place to stay with family and kids. Many things to do

The indoor water park is like a bacteria broth, and the rooms are the same. The staff were nice, but would not stay here again. For the price, not worth it.

Hotels.com poor customer service

Hotels.com was the issue. would not work with me when I had an issue the first day I tried to book my trip over a month ago. I contacted Hotels.com the very first night of the day I booked the trip to cancel one night. You guys would not work with me. Never will. I use Hotels.com again

Won’t recommend going here again .

Camel back water park was horrible it was super small not much to do expensive for no reason but the food was okay and arcade was a little fun, just expensive as well . By 11pm they shut off the lights in the hallways like it’s a prison .

I had me a funky good old time. I have no complaints. Only thing that water in the showers did not get that hot. Overall, my room was very spacious. My business is comfortable. It was nice and clean. I will most definitely recommend and stay again.

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Rooms just smelled a little funny. Bathroom had a mold smell as well but other than that everything was perfect

Absolutely love staying at this resort! It’s clean and the staff is approachable and helpful.

My experience was not good

I really enjoyed my time at Camelback. The waterpark was great as well as the other activities. The breakfast was amazing, I will definitely visit again!

Poor Customer service. If the resort makes a mistake like in my case the front desk charged me for a room instead of a $100 accidental hold and it put my account in the negative. I didn’t except that large amount to come out. Wasnt aware until I got home. Called the desk 20 million times. All you get is the reservation ppl and they email the manager and you wait. I told them that i had no money they didnt care. But once my mother in law mentioned calling the cops they gave her the manager number to billing. Never again.

Our stay was good

Parking is not included. Lots of extra fees.

Good

No reason charge me $99.39

Excellent Getaway with Kids.

No good

Very bad experience

Camel needs to shut down and redo their property. I been going here for years and I was not impressed. Checking in was fine. Paid $25 to self park my own car. My room smelled real bad. Bed was super hard and uncomfortable probably the worst sleep I had in a while. Went to the restaurant, was seated and no one came over to greet us for like 15 mins. Ended up walking out. Water park just seemed old. The kids area was a lot of visible rust. And I’m confused if they using salt water or if they out chlorine in the water. The food in the park was decent. Had lots of fun in the arcade and doing bumper cars. Went back to the restaurant deiced we were going to order to go and eat in our room. Restaurant was closed due to private party. So NO ONE was able to go in or even order food . Ordered uber eats instead because the Buffett food looked nasty. And that was that. Won’t be returning though.

Check your resort charges

The stay was ok. I was charged for my stay 4 different times totaling over 4 figures for a two day stay. Was also charged for a breakfast that someone charged to our room which was refunded after finding out I was charged. Only one of the stay charges has been resolved to this point. Still waiting to see if the other bogus charges get taken off my card. Was told this was due to a system change over. These extra charges have caused me nothing but anxiety and ruined my entire trip. I will NEVER return to this resort.

Go somewhere else

First the hotel was nice. But we had a 2 hour wait to check in after the 4pm check in time. And no compensation for that time we paid for the room. No excuse. I dont care the hotel was fully booked. Not my problem. Also too many fees for this and that on top of my room fee. Too many people and too much noise!

Stay was great!

So much fun with tons of things to do for kids and adults Rooms were clean and well maintained

Our room evidently had been used as an animal friendly room prior and it reeked of dog urine. we turned on the ac hoping to circulate the air but it did not help

Great family friendly environment

Horrible never again room not ready at check in wrong bed size paid from queen sizes got full bathroom door auto locked needed to open with quarter also safe not working

Nice family break with our dog!! Fun for all!!