Boulan South Beach

8.2

Excellent

913 Guest reviews

8.2

Excellent

913 Verified Reviews

Read all reviews

Cleanliness8.2/10

Service8.4/10

Comfort7.4/10

Condition8.0/10

Amenities8.6/10

Recently refinished

Spacious, amazing rooms.Great restaurant, friendly staff, lovely rooftoof pool, great beach, amazing coffee shop and a CVS around the corner.

Truly enjoyed my time at boulon Miami, lovely rooftop pool with friendly bar staff. Front desk is very welcoming. My room was beautiful with plenty of space for my group. Location is super convenient with plenty of restaurants and shopping area within walking distance

The stay wasn’t great. The sofa was stained. Bed hard as a rock. Someone was playing very loud music half of the night. If you want to relax this hotel isn’t for you.

Rooms very nice but the lobby was underwhelming. I asked the check-in staff why it was so dark and they did not have the lamps behind the desk turned on we checked in late. They said that that's the way their boss likes it plus it looks like they had hung out on the back wall and it was missing just a blank space.

Great big room. Confortable bed. We got lucky and got a huge corner terrace. We revived a bottle of wine and hats as our vip perk. Would definitely come back again.

The room looked great and was up to date. Very clean. The pool area was also nice and overall good atmosphere.

Very nice property and in excellent area

Great location, large rooms

MIAMI SOUTH BEACH

Excellent and Excellent Staff

For the price we paid it was not worth it. The staff was very curt. We booked a room with sofa bed and when asked to provide the linens and sheets, the staff took incredibly long time and still didn’t bring everything. The guest services wouldn’t pick up our calls at all. We had to manually go down and request for an extra blanket. Overall, wouldn’t recommend

NOT worth the price at all. Not responsive friendly staff.

Room was nice and clean, some of the features like the bathroom door needs to be fixed but, location is key and that property is very closed to everything!

N/A

Good hotel.

Overall it was nice

Hotel room was an apartment like. Amazing amenities inside the room. On-site restaurant had an great ambiance.

Perfect location, perfect room, perfect staff & service . Never staying anywhere else ! Near everything !

Great hotel

Ok

Ok hotel with close proximity to the Miami Beach Convention Center. Rooms were clean, only gripe would be not so friendly customer service.

Beautiful view and nice rooms

The pool pretty much made the experience. Great location, easy walk to the beach.

Nightmare

Roach was in my room. Most of the staff were dismissive. Great location that’s about it.

They property was great I felt that the menus couple have been updated

Property is outdated photos are much better then Hotel parking is awful, hotel need a renovation asap!!

Staff is friendly, but my room was not owned by the hotel and it had many issues and staff was not able to assist.

Will go back, rooms ace and staff brilliant

Property was run down and not as good as it showed in pictures. A hold was placed on my card at check-in for incidentals. We did not use anything from the in-room mini-bar. Was told it would come off in 5-7 business days. It has now been 22 days and I have tried numerous times to get $97 refunded to me from mini-bar hold and they will not respond except to say it will come off in 5-7 business days after checkout. Unacceptable. Tub was peeling, rotted wood on floor, patio furniture cracked and peeling, patio floor warped, door from Terrance to pool was broken, tv would not work in bedroom, wine cooler did not work, only a few cooking utensils, stovetop took forever to heat up, no hand towels were in room, no can opener, bathrobe had both waist/belt loops broken off, shower had water spitting out the side (broken/cracked) so you did not get full force of water, there was not a coffee maker in room as advertised (only an expresso maker). Very disappointing for the money paid.

My stay at Boulan South Beach was the worst hotel experience I’ve ever had. The staff were incredibly rude and dismissive, making me feel like an inconvenience from check-in to check-out. Any requests were met with condescending attitudes, and the overall atmosphere was cold and unwelcoming. I would not recommend this hotel to anyone looking for a pleasant and hospitable stay. I have never received the VIP benefits for early check in and room Upgrades! Instead we got a downgraded room. The whole staff had been disrespectful and rude, they made us feel disappointed and uncomfortable! We were regretting that we were staying at that place!

Everything very cool

It is definitely a boutique hotel. One phone number to call for everything. Long waits to be expected. One elevator for all floors and rooms, wasnt too bad. The worst part was no onsite parking and/or valet for anything and ghe closest location for overnight parking is less tham savory and a mees to get in and out of for larger vehicles.

Big and clean rooms, friendly staff and great area, close to the beach

Cool rooms. Enjoyed the balcony. Great rooftop pool area and good food in the orange blossom restaurant. Fitness center could use some updated machines especially the treadmill. The AC for the room next to us was apparently broken with technicians working on it well into the night. This was accompanied by a very loud vacuum sound for at least 15 minutes around 2am waking everyone up quite abruptly. Kind of disappointing why give us a room next to a known repair. Not at all relaxing.

Perfect

Property very close to the beach, restaurants, and some entertainment. Has a rooftop pool and restaurant on the main level for all meals of the day. Breakfast was very good. Main area was not too far in walking distance.

Great place to stay

The rooms wore great and spacious. The pool was nice and so wore the workers there. Everyone was kind and very helpful. Nice transportation to and from the beach as well as they provide chairs and towels while on the beach. I would definitely go back to this hotel.

Live Cockroches in bedroom and kitchen, I checked out after 2 hours, manager impossible to reach and expedia said they refused a refund even though I show the front desk videos of the roachss.. I stayed at the property 15/20 times in the past.. never again

Surprisingly family friendly - small apartments, great kitchen etc. room service and excellent restaurant on site and wonderful pool.

Excellent! It was truly memorable stay. My room was incredibly spacious, with a beautiful, modern design and spotless cleanliness. I especially appreciated the large bathroom with a luxurious shower and high-quality toiletries. The staff was attentive and friendly, making sure every detail of my stay was perfect. This hotel exceeded my expectations in every way!

The room was beautifully designed, with plenty of natural light and super clean. The hotel’s location is ideal, just steps from the beach and amazing restaurants. I also appreciated the peaceful atmosphere, it felt like a little oasis in the middle of South Beach. I’ll be recommending this to all my friends!

One of the highlights of my trip was staying at Boulan. The pool was a dream, great vibes and incredible views of Miami. The hotel staff were friendly and accommodating, always ready to help with a smile.

The room felt more like an apartment, with lots of space and a fully equipped kitchen. The cleanliness was impeccable, and the hotel’s design is sleek and modern. The location made it so easy to explore the best of South Beach. Highly recommend it for anyone visiting Miami!

My stay at the Boulan South Beach was amazing! The location is unbeatable, right in the heart of South Beach, just a short walk to the ocean and all the nightlife. The suite was spacious, modern, and very clean. I especially loved the rooftop pool; it was such a great place to relax and enjoy the views. I’ll definitely be coming back!

First of all, many thanks to all the staff who contributed an outstanding service. The location is fantastic, as the hotel has great accessibilities to the must-go places. This hotel was great for me during the stay.

Excellent staff, hotel and room !!! Strongly recommend!!!

My family of 6 absolutely loved staying here we were extremely pleased with the cleanliness, size and layout of the room, close proximity to restaurants, shopping! The hotel is also gorgeous, and the staff was polite and helpful! Highly recommend!

This was a very cute and beautiful clean property. Everything was amazing except for the following: the hotel website states that they have a complimentary Golf cart to take you up to one mile away. However, this is not true. The Golf cart is only available if a certain employee is available, if it is not too busy and the employee himself stated that the golf cart is only to be taken to the beach which is is not a restriction listed at all on the website. Additionally, the expedia details state that there is on site parking.However, there is in fact not any onsite parking nor valet. You have to walk around the block to a parking garage that is very sketchy and shady, and the garage does not have any elevators, so you would need to drop off your bags at the hotel first, go park your car and then pay for parking and then come back to the hotel. The employees in the garage literally have on t shirts that say valet, but not a single person valets your car. We had a one bedroom suite with a balcony, and the balcony has two doors to access it, one in the bedroom and one in the living room.However, you can only open the door from the living room. The website states that the address to the hotel is 2000 Collins Avenue, however, that is not correct. The entrance to the hotel itself is actually 220 21st street. This is inconvenient because if you put in the address listed for the hotel, your Uber might end up in the wrong place and leave you. Everything else was spectacular!

Great

What we liked: the area around the hotel was a great location for the beach and other activities. The room itself had the potential to be great, and the towels were good. What we didn’t like: the condition of the room was quite poor. A lot of the skirting boards, fixtures and bed frame were clearly old and not in good condition. The room itself just wasn’t in a great condition. Other than that it was good.

The room was bright and airy, air con was excellent. bed was very comfortable, bedding was spotless as was the room and bathroom, the housekeeping team were very good. Loved the pool area! Great stay ⭐️⭐️⭐️⭐️⭐️

Stayed at this hotel for the first time but it certainly won't be my last. Brilliant location. The hotel is big but immaculately kept as are the rooms. I can't wait to return

Beautiful clean rooms, super friendly staff and amazing amenities. I will be back for sure!

Good location, the hotel is modern and very clean. Service is excellent 👌👌

A very interesting, nicely designed place to relax. Clean and tidy, original design. The hotel is very suitable for business trips as well as for leisure. We didn't lack anything, we spent our time very nicely, combining relaxation with a business trip. I recommend

It is a very convenient location

Everything is always fantastic and I cannot express how wonderful the staff is. . We just want to keep coming back as the experience is absolutely spectacular.

The hotel experience in general is impressive. The room is spacious and neat. All staff are very attentive to our needs and are very pleasant. They smile all the time. We will see you next year!!

Nice relaxing vacation. Service was top notch! Location is the best! Close to the shops, restaurant, transportation and the beach! The whole staff is amazing. Truly a wonder experience. Truly love going there.

We had an amazing time! The staff is so awesome. The pool area is fantastic!

Wonderful vacations with extremely pleasant and helpful staff. The rooms were beautiful, clean and the bed was very comfortable! Excellent water pressure, toiletries and well equipped bathroom! Worth the money!

Boulan penthouse is amazing. 10/10! Staff were friendly and down to earth, place was clean we loved it

I should've known something was amiss when I walked in because there were dirt stains on the walls and carpet, and the bathroom door had severe water damage. I had issues with one of the televisions on my first night, which a technician promptly came in and fixed, but it went downhill from there. The electricity kept going off in the room, resulting in frequent visits from the technician. I was advised to open the panel and reset the switch if the lights went out again. Why would I do this as a guest? I asked to be moved to another room, but I was told that the hotel was sold out, so this wasn't an option. The technician had to eventually remove some of the light bulbs from every room to keep the power on. When checking out, I asked for an incident report to be reimbursed for my stay as I prepaid via Expedia, and I was advised that I would receive a copy via email... I am still waiting for the email. Upon checking my bank statement a week later, I noticed that I was also charged the resort fee, which I was told at checkout that I wouldn't be! NEVER AGAIN!!!

Amazing property, the staff was exceptional. From The Front Desk, Opal and Pierre to the roof top Bar with Jefferson. and the cleaning staff Mari was super nice

this property is dirty sheets and roaches and not as advertised. no parking no managers on site and attendants have no authority for anything. rooms advertised with terrace are not private the terrace has windows and access to other rooms.

Outdated hotel NO parking

The hotel is outdated, dilapidated, the shower and bathrooms had old dirty grout. The outdoor patio area couches were full of black mold.

Need remodel

The property was under construction and repair. The room we stayed in could have been really nice. But they put in an old torn up couch. The bed frame covering was peeling off. We kept running out of hot water. The hot tub next to the pool was out of order. There were no mattresses on the pool side beds. We were told that they were out for repair. None of this was communicated to us upon booking. I booked this hotel because the original hotel I booked was forth coming enough to let me know that the elevator was out of order. Someday, this will be a nice hotel, and I understand the need for revenue during renovation, but lower your price or offer one night free of charge for the inconvenience. At the very least ask to be excused during renovation during the stay.

I had an incredible experience staying at this hotel! Our room was spotless and comfortable. The pool area was fantastic. We will definitely come back again.

The staff, room, bed and overall service was Amazing!! We stayed one night as we were crusing the following day and we love South Beach. The hotel is close to the beach and restaurants. You won't be disappointed!

The rooms were very spacious, clean and well equipped. The front desk receptionist was wonderful. She was so warm and welcoming. I know I can be a little high maintenance but she was very patient and accommodating. Thank you!

We were amazed by the friendliness and helpfulness of the staff. The cleanliness, size and stylish room exceeded our expectations. We would definitely recommend this hotel to anyone.

Facilities, accommodations, and amenities were great….given that, what stood out as exceptional was the service. The entire staff went out of their way to make sure we were happy and taken care of. Thank you!

Location to the beach and Convention center with golf cart ride accommodations was convenient. Surrounding area was nice and safe.

I was not given anything for VIp and fire alarm went off twice and mid night

Very walkable, short walk to beach and restaurants. Hotel is located in a quiet street, unfortunately the hotel staff was doing some maintenance (painting) inside the hotel during my stay, and made a lot of noise at 8:00am, they should have chosen a later time. Other than that inconvenience, my stay was fine for the price.

Excellent service. Beautiful suits

We loved it here and will definitely be back. The only thing we didn’t like was the stairs in the parking deck, the parking altogether. It was costly and too many stairs. Other than that, we loved the stay at the hotel. Didn’t get to go to the oool but we will next time!

Very unwelcoming staff hotel and room was not the one we booked

It is very difficult finding the entrance, there is no valet parking and the parking garage next to CVS is $40 a day. The front desk staff was amazing was amazing, very friendly and helpful. The room we had was clean and beautiful, however, the balcony door was really difficult to use, the fan in the bedroom we couldn't get to work, when I called the front desk they didn't know how to turn it on so they were going to send maintenance up. The one thing I would suggest is to have a book in the room with sights to see in the area. I loved the full kitchen with dining room. The partial ocean view was a bit misleading. The restaurant Orange Blossom was fantastic food and great staff. The breakfast seemed very chaotic and unorganized, it was like night and day, there are a lot more people in the morning coming from the front door as well as the back end coming from hotel. It just seemed like they weren't ready for the amount of people that were there. People were ordering out of turn, forgetting who gets what, forgetting a drink. The coffee tasted like dirty dish water. I would definitely go there for night but not again for breakfast.

Wonderful

This hotel is nothing like you see online. The pool chair is super dirty. The fridge in the room does not work. We had to call for a replacement. Balconies are so dirty with leaks on the walls. Don’t be lured by what you see online.

We enjoyed ourselves, this was our second time staying at the Boulan. This now our vacation home away from home while in Miami.

I hate walking half a mile to the parking garage which cost $50 every day also the hidden deposit of $600

Was charged service fees of 50$ per day which never was said to me, very bad. Will not go there again

I loved the room upgrade and the full kitchen. They also stored luggage for early check in and late check out and we still had use of the pool and gym

Loved this hotel. The room felt like a condo and had a great view from the balcony. The staff was friendly and the food was great. The only mention I have is that the ice maker in the fridge was very loud at night so we had to turn it off but other than that, the place is great. Would 100% recommend and come back again.

I really like it

No microwave in the pent house. How is that possible. I had to throw food away because I didn’t have a microwave. Pool closes at 8pm. Which is way too early

Good hotel one block from the beach

The parking lot was very run down and old. It smelled like pure urine. The young lady at the reservation table was busy talking to her friends. It took half an hour just to check in. After getting to our room, it smelled like cigarettes. We were only here for 8 hours due to a connection flight. I refuse to EVER come back. And the worst part! They tried to charge me the smoking fee. The room had a terrace!!! Like make this make sense

Close to alot of things

No complaints

Nicer inside than out. Exterior needs work. Did not clean our room the second day or replace towels.

We really enjoyed our stay! The room was clean and we had a great view of the beach from our balcony!

I didnt have the best service. Staff were not friendly. I wish I would have known the amount of the hold needed. The pool area was somewhat clean the cushions need and update or a deep clean. Our room door would not shut fully we had to force close. The doors for the bathroom and room did not lock. No cushions on the chairs on our balcony and different types of kitchen chairs. I still have not received a receipt for my stay. The location was good. The atmosphere of the hotel was nice.

Do not recommend

The condition of the hotel was drastically different from the pictures. Very dirty, not well maintained hotel. Do not recommend.

I loved the pool the rooms was perfect.

The lobby and pool areas were run down. Furniture in the lobby sagging, plain, and outdated. Wallpaper in the lobby elevator area worn, dirty and stained. A lot of the lounge chairs around the pool also sagging. The cabana mattresses heavily stained and some ripped open. No Miami charm around the pool at all. The room, however, was fine. No issues with the room at all.

It was great

Hotel near shopping and next to beach, staff was very friendly and welcoming, Pierre was very helpful during our stay. Rooms were spacious and clean. Nice rooftop pool and restaurant in the hotel, Orange Blossom had good selection on breakfast menu and fairly price, food was very good.