Beds were comfortable

Originally when I checked in I was put in a building where the elevator was out of service, so we had to carry everything up the stairs to our room. When we got to our room it was not clean, no hot water, construction going on in the building and outside the building, the phone didn’t work to call front desk. I called from my cell and was told they couldn’t do anything. I called the main office and the next morning the moved my family to a different room. It was clean, elevator worked, hot water, etc. The pools were unable to be used still however. We won’t be staying here again, I appreciate that they moved us but it still should not have took the 5 phone calls to get it done, they should ensure elevators are working and rooms are cleaned prior to guest check in. After we were moved the experience was better but still not what we were expecting.

Two pools clossd for remodel and wrecked our view from balcony. Otherwise great!

The property is undergoing a renovation and change of ownership/management (Hilton purchased the Bluegreen Property). Very unfortunately, none of that was disclosed on the Expedia listing for the property. There was 1 small pool, not 3 as listed on Expedia. 1 restaurant, w/ a small bar; 3 bars/lounges were listed. No poolside bar, as listed. On the last night of our stay, we had to be moved to another room due to construction issues. I was charged a $137 facilities fee which is laughable as the facilities were so limited!

Hotel under construction and very deteriorated. The staff is nice though and the Manager was able to accommodate a request of mine eith the Spa that I was not able to use cause is by appointment and only from 8 am to 10 am.

Not as advertised. Construction was going and amenities advertised were not available or open. Restaurant shown on the water was torn down and being rebuilt. Both pools attached to the building under construction. Only restaurant there closed before posted times.

Falsely advertised! All outdoor attractions were under construction (pool, hot tub, outdoor bars, kayak rental…) onsite bar closed at seven pm. Our room over looking the bay was just overlooking construction of the private beach we did not have access to. Staff was very rude and unwilling to fulfill the few accommodations they did still offer, they did not clean our room once during stay, bathroom fan and toilet were broken. There was nothing within walking distance. So disappointed with our stay. We were advised by hotel management to take up reimbursement with Expedia.

Construction going on. Advertised 3 pools only 1 open for a large complex of hotel and time share guests. Paid for ocean view and could only see the water when standing in front of the slider and looking right, also door opens to a balcony that’s standing only. The room that’s advertised for ocean view with balcony wasn’t even at this hotel as far as we could see. Hallways, elevators dirty and dated. Rooms are dated as well.

Horrible, do NOT stay here

Hotel is set to be lovely, but was under construction we went. Every morning we were woken up by the sound of construction noise on the adjacent room. We were charged a resort fee for use of the resort facilities each day, but to the construction, none of the facilities are available to be used. There was no refund of the resort fee due to thisor acknowledgment of this with staff. To make matters worse, they double charged us. I had paid for everything except for a $100 property fee with the Hotels.com app in advance, and yet the hotel insists that we still owe them for the first night of our stay. Due to this, we are double charged and staff refuses to correct the issue. We had to contact our credit card company for a dispute and refund. The on-site bar and restaurant was closed before 8 PM, and advertised pool bar not available due to the construction. Food and beverages were terrible. Service was just OK at restaurant. After this experience, we did not use the hotel restaurant again. Would not recommend, do not stay here.

The hotel is close to the water and there is a lovely pier attached to the property. Parking is very convenient and there is easy access to tours like boat rides right from the property. Golf and tennis are available close by. These are all the positives. The downside is the property is undergoing major renovations. That might be nice when it is all done, but not if you are trying to enjoy your stay. They did not clean the room or make the bed. When we checked in, none of the lights besides the bathroom lights worked. Maintenance came out and was able to fix most of them. The WiFi and cable didn’t work for over 48 hours of our stay. There was no running water for an entire day at least 8 am - 5 pm. If we had known there wouldn’t be running water, we would have all taken showers ahead of time but there was no advanced notice. When the front desk said they had water available, I thought they might hand each guest a gallon of water to brush teeth, wash your face and hands, maybe even add water to flush a toilet. Imagine my surprise when the front desk handed me one small water bottle per person. The lady told me the water was out for the entire County - which was a lie. The water was out in a small geographic area because of planned work. This could have been communicated to the guests in advance. There is so much construction going on, it made it difficult to walk between construction projects and cement being poured. Work went late into the evening.

Construction on going

Outdoor beach area closed under renovations so were 2 of 3 restaurants. Mini golf closed, tv would not connect. Drilling and hammering all day from 8-5 with all the construction work in progress under balcony. Filed complaint as website says “some “ amenities were not available instead of all

Not disclosed that most amenities were closed off & under construction. Place is lit like a hospital. Staff spoke like robots. This place feels like its lying to itself. The private beach is the size of my living room. Got here and immediately booked another hotel. It was so awful it was funny. Like im not even mad, I got a good laugh out of it

I don’t even know where to begin. For starters, just wasn’t a comfortable place to be. The property is undergoing construction/ renovation which didn’t help. The rest I will sum up with this statement, the place was a total waste of money.

First and last Resort I will spend my money on!!!!

I was highly disappointed because my boyfriend and I drove 2 hours to enjoy our romantic getaway for the weekend. The customer service was great but when we arrived to our room I was upset because I specifically booked that room just to have the bay scenery but instead we seen the overgrown bushes. The temperature in the shower was cold and some of the outlets wasn't working. We called the front desk for new towels but they didn't answer the phone so I had to purchase my own towels from Walmart . I didn't have a problem with the construction site.

Lied to all the way

The property was close to Serenity Spa, within walking distance. The property had a relaxing atmosphere.

Great stay and staff went above and beyond even though expedia check in was a complete disaster

When booking this stay at this property, the only thing that was mentioned was that there would be a possible noise during the day for construction. the entire first floor was boarded up. you could not enjoy the view at all when dining, working out, sitting at the fire in the lobby, etc. our room had no hot water in the sink, the shower had brown water, the refrigerator did not work, the carpet was disgusting, there was BLOOD on the corner of the boxspring. It was late when we arrived and we were tire, we dealt with it that first night. I asked for a different rm, &we were moved to a ply wood boarded up view for the remainder of our trip!!! QUITE UNHAPPY DISPEASED CUSTOMER!!! no bay view, which is what I requested and neither of our 2 rooms looked anythning like the online pictures! quite deceiving!

Absolutely beautiful place. Don’t believe any negative reviews. It’s clean and on a lovely location.

Beautiful property. A great deal especially for the off-season.

Main pool and pool bar closed. Was charged an extra $200 at check in on top of deposit and still awaiting refund

The manager Marcus is completely unprofessional. I’ve called for 5 weeks attempting to resolve the $200 incidental fee that we never received back and was actually hung up on after being interrupted multiple times.

Property in poor condition. Pool chairs dirty. Cracks in pool deck. Very limited dining options for an inconvenient location. Resort fee for a basic hotel. Carpet in room dirty.

Very nice staff

Ok Stay

The overall facility was clean and nice however the lady at front desk gave us the wrong set of cards for the door to our room on two occasions having us wait a few extra hours before we could get into the room. For the 6 night stay that we were there we had no cable/internet service for the TV. They were finally able to get someone out on night 4. The housekeepers never entered our room the entire stay and I constantly had to go to front desk to get coffee for the room. This is a service I guess you have to request at the front desk daily. Two of the three restaurants were closed the entire trip. Lastly at the end of our stay, we were charged an extra $244. We booked via Hotels.com and was never informed by them or the resort that there would be extra expenses especially when you didn’t use their services such as the restaurant. - hidden expenses by the resort. All expenses are charged to the room, however we didn’t use any. So for anyone trying to book just know that the price is not the price- the resort will charge you an extra fee of $34 daily to stay there at the end.

Found a cockroach in the fridge in our room

Cabana cafe closes at 5:00 PM and there is only one vending Mac with no water in it. Use the water bottle machine that gives lukewarm water. No coffee in your lobby for guests? Was told it’s off season. Do I care? I’m still a paying client. I asked for my room to be cleaned and was willing to pay for it. It wasn’t done. I had to do it myself and ask for more coffee each day. I felt like I was the one doing the housekeeping and btw, Ricardo tried to be helpful but was lacking. Props to the night housekeeper to give me more trash bags and bringing me coffee for my last 2 days. I didn’t like having to go to the gas station at 6:00 AM to get a cup of coffee instead of enjoying this nice resort that I paid money for.

The room had a dirty mirror and a few pieces of hair on the floor of the shower. The staff was really polite and friendly but the wait time for drinks was horrible. At flip flops me and my husband had already finished our meals by the time his one drink got to him. The karaoke was so fun! The serenity spa was absolutely awesome. Had a massage and was put into a universe of relaxation. The spa itself was amazing and the staff was out of this world. The spa was the best part of the trip. Everything about it was everything i could have wished for.

Beauty on the Bay

Amazing property on the bay! Spacious rooms, comfortable beds and pillows, nice pools, good food and beautiful setting!

It was the best location for our family to really rest and relax. There were so many options of things for us to do. We will be going back!

Not a elegant hotel at all Very mediocre. Pictures make it look much more classy than it is.

Truly enjoyed our stay!!! Was for my birthday and I had an amazing day.

A gentleman named Terrance was very nice and knowledgeable about the menu.

First time here. Wonderful place, with great amenities. Will definitely be back to stay again.

I reserved top floor water view private balcony. They gave us a room with shared balcony space on the first floor next too pool area with loud music playing all night

This place was one of the worst vacation properties I have ever stayed at. First off they have all these amenities that you can supposedly use, such as a sauna, whirpool, and steam room, but when you call to book it they ask if you are an owner ( its a timeshare property) and make it really difficult to use any of the "extra" amenities. Next, we payed a fair amount for 3 nights to be stck in a tiny room overlooking a parking lot, the air conditioner barely worked. The settings were freezing cold or stuffy and hot. We were on the 3rd floor, and it was raining pretty hard one of the days we were there. There was water pouring from the ceiling in the hall by our room onto the carpet, and no one ever did anything about it. Our room also had water damage on the celing, and cracks and chips in the funiture. Everything was just very sub- par. It is also pretty far away from the real beach and other fun things to do. I would not stay here again.

I was charged an extra $100 that I was not told about.. Air conditioning in room never got below 73 Bathroom door appeared to have water damage at bottom from a flood of some sort so room smelled of mold

There was hair in both bathrooms, a live roach in the room and the patio door did not lock. The restaurant charged me more than I agreed to with the tip added, so I will be reaching out to them.

I have a handicap child and the elevator was out of order in the building we were in and we were on the third floor.The room was nice and clean so we just made the best of our stay.

Surprised

The stay was good but didn’t know about the timeshare presentation, because it wasn’t mentioned on hotels.com when the room was booked. Then when it was brought to the attention to hotel.com the rep tried to play dumb but undercover will make you lose business.

The only thing I didn’t like was every time we walked in the room there was a odor from the water. Everything else was excellent

very misleading about the property, one restaurant claimed a full menu but didn’t even have a kitchen. pool closes at 7:30 pm, lady that took out the trash by the pool was rude. the floor in my room was so dirty it turned the bottom of everyone’s feet black. balcony was flooded with 2inches of water. one restaurant served me a buffalo chicken wrap with a hair on it, never discounted anything off the bill. definitely will be choosing another place for the next trip.

Front desk personnel was not so friendly Check in and check out process was very easy but does not make you feel warm and welcome.

Perfect

Ok

There was a saw in our room. When we told the front desk. They said they would send someone up but they never did, then the charged us over 400 for possible room service fees, eventually they refunded it 5 business days later. Then when we did call for toothbrush, room service never showed up, we got our own extra towels, rhe air conditoner was so loud it sounded like someone was shaking the doors . We stayed here in 2017 and the service was completely different.

I would stay here again. Planning my next years trip.

It was very nice and so relaxing.

We requested a king size balcony water view, but half the view was blocked by a wall next to us. That was disappointing and no bedside table next to me. Throw pillows and a stool would have been nice for the sofa. Our coffee maker was broken (they replaced it) and we had to get water glasses. None in our room. Comfortable bed !!!

Everything in listing photos is a lie and from previous ownership

Went without AC for 3 days. Room hard wouldn’t work. No refunds or anything to try to make it better

The property was on the bayside and quiet. The boardwalk was a lovely quiet stroll. The area had many amenities and unfortunately we didn’t get to use them all but it is so worth it if you want a nice relaxing vacation away from the craziness of pcb. It is just a short drive from the beach and pier park. Our room was so nice and comfortable. Staff were so friendly, respectful and accommodating of everyone. Pools were smaller than we thought but it was okay.

Fun place to stay

The resort was nice we enjoyed the pool and the food was good. Loved the breakfast buffet at the restaurant Tide and the staff was very nice and friendly.

Beautiful property and great eating options. I felt safe and everything was very clean!

The room was pretty good. The wood cabinet where the mini fridge is located needs to be fix. Fridge all wabbly. Not a good experience for a resort.

Property was great and staff were friendly.

It was extremely spacious and clean. Very very convenient to all attractions!

Beautiful walks around property! Quiet, Calm and peaceful. Nice buffet breakfast. Elevator was broke when we arrived with a 6th floor stay, it was fixed within hours however was a scary ride with delayed door openings and wrong floor indicators. I would stay again. Beds were comfortable. Staff super nice and Starbucks in the lobby was a major plus!

For being a spa hotel resort, the services for guests that were complementary or limited and not publicized. Upon a second inquiry to the spa desk, we were told to purchase $100 service in order to use any of the complementary spa facilities. The location and the quality of the hotel and resort was serene and pretty quiet and very comfortable. The beds were very comfortable. The five dollar drink specials were tasty! We enjoyed using the pool and hot tub in the evening. Would definitely stay there again and recommend to others, with a caveat of limited complementary spa surfaces for paid guests.

The pier and beach are amazing!!!

It is almost unheard of for the hotel to be better in person than the stock photos are, but this one it. They are updating everything now and so the photos don’t do justice to the resort now. We had a great time. Such a beautiful resort with the-best views. The beach is amazing

Already planning my next stay here.

My family and I stayed in the two-bedroom villas. The place was immaculate! My only complaint is that we never received a refresh on towels/linen after calling the front desk to request them three times. Everything one would need and more is at the resort.

This was the best vacation experience I have had in a long time! From the staff to the amenities. I plan to return!

We had a great time... Quick get away but fun. It was nice to be secluded. Everyone was very nice and always spoke to us when we talked to them. Thanks for the great get a way!

The place has potential but they’re still renovating. The previous ownership Sheraton staff and services were incredible. Be prepared to get rudeness and coworkers fooling while checking you in.. guest services just rude, employees as a whole act like you’re bothering them and they don’t want to work. Rasheen guy at the front desk is rude and quick to speak and not listen to the customer requests. Food quality went down, ppl that work at the bar are pleasant minus the coworkers bickering about their shifts . The only nice staff members are the cleaning ladies. If you want to get greeted while walking in forget it! they will just stare you down. Private beach are neeeds umbrellas, the AC in our room was leaking. They need new pillows and freshen up the rooms. I’ve been to this resort many times in the last 5 years ago but my last two visits with Bluegreen were distasteful.

Our 2nd year and we love it we’ll definitely be back

The only complaint was that every time the air came on it smelled like sewage and made the room smell like sewage

The bayside beach was paradise.

Very surprised with how nice it is

Nice place, they forgot to call us when room was ready, there was construction work, but it did not impact the stay. Odd they don't take cash at the bar, You need a car to get to restaurants and shops, as there is nothing you can walk too. You also need to pay extra to have your room cleaned.

The property was manage good and loved the amenities

The view

Beautiful hotel.

Overall

I've stayed at the property twice now, under Marriot and now BlueGreen, and both times have been great. The only thing I can complain about is food prices, but all resort food prices are a little more expensive. They have multiple times for happy hours, so you don't pay full price for drinks unless you're drinking before noon or after 6 pm. Overall, I will probably stay here again.

Bed slept great. Quiet area Everyone was friendly

Not horrible, not great. It’s decent for a couple day get away.

Place was nice. Rooms need to be upgraded. But not bad.

Beautiful resort with great staff they cater to your needs And special thanks to The female manager who got us a room with the full balcony it was my birthday trip so that made my day 😍 ... will return absolute royalty treatment by staff

This is a great property, needs updating for sure though. When I arrived to check in at 5:30 I was told that they were not sure if my room was ready. It ended up just not showing clean in the system. Once I arrived to my room I discovered the fridge was not working. They replaced it soon after I called. Walls are thin and you can hear when everyone closes their door.

The property was beautiful even with construction going on. We enjoyed the spa. It was a perfect option during bad weather. There was an issue with our air conditioner. We told the front desk on our way out to breakfast. It was repaired by the time we came back.

Clean and quiet. Would definitely stay again.

Lovely Time

I took my family to celebrate my sons birthday we had an amazing time. From some of the reviews I was kinda nervous, but found a hidden gem. The staff was amazing even though it seems like they made need more staff. The food at flip flop was great. The food at tidy was amazing. The beach was perfect for the little ones. The boat ride was amazing an over 10/10

I had duplicate reservations upon check in. took over an hour to rectify. Lots of unnecessary drama. Extended my reservation and was transferred to another room in building 3. NO lighting in bathroom and very little in living area, black mold in shower, sticky, dirty floors, balcony door did not lock. Overall, this room should have been condemned. Terrible experience!!!!!!!

My stay overall was fair. The room need to be cleaned at least every three days In addition, the pillows were horrible. The hotel needs new pillows.

It was okay but your can’t use cash only card and a lot people don’t care cards

The staff was very polite and attentive to our needs

overall ok

The stay was ok. You all just need to really update the property inside the rooms, which I understand you all are currently doing. The furniture was dirty or at least gave a dirty look due to being so old. Pull the carpet up and just do tile. You all have a private beach, in a beach town, and have carpet...absolutely terrible idea

A great resort!

Loved it!

The entire hotel was clean and the staff was friendly. Our beds were so comfy, and the rooms are spacious and relaxing. Loved it here. The food at the restaurant was great, the price was great and taste great too.

Great trip!

I was very hesitant to book this room based on the reviews but I am glad I did. I saw a lot of reviews about check in being a nightmare and/or rooms not being ready. That was not the case for us, we got in at 4:20 and were in the room by 4:30. The desk staff was amazing. We had every thing we needed in our room such as coffee, towels, toilet paper, and Kleenex(saw a review upset they had none) Our room was clean and I feel like I got what I paid for. Yes these are hotel rooms but mine was just as described. The pools were clean when we went. The only restaurant we tried was the pool bar and that was great! We did drive over to the main building to do anything over there since we were in building 6. I do not recommend walking that far in the heat but I had no trouble finding parking so I didn’t mind. I saw a lot of reviews about being able to hear everything in the room next to you but we didn’t have that issue at all. I feel like as long as you understand they are doing renovations and things aren’t perfect you’ll be happy here. I will definitely be back! I just wanted to leave a good detailed review since the only detailed ones I saw were the bad ones.

Love the location. This year staff appeared uninformed on billing process. Stated my initial deposit did not clear to find out it actually did. Villa room location sliding glass patio door was literally unable to slid abs open even with my husband strength and front entrance lock would get stuck. Fire hazard. We then saw a large rat with the longest tail just outside our unit The bath/shower tub clogged and needed maintenance to clear the drain a tub full of dirty water One maintenance tech told my husband and I that he could not do anything to the sliding patio door we had to ask for assistance again at the front t door abs finally had another maintenance tech arrive to work on both doors. Utterly disappointed. We were then overcharged. Terrible experience this vacation with Blue/Green resort. Oh no one mentioned the $200 incidental charge upon arrival.

Worst hotel I’ve been to!

The room we had was dirty and obvious not cleaned well, we found old cracker and Oreo cookies by the sliding door. Under the church was gross! Their cleaning teams really need to do a better job! Prices were quite higher for the quality of food served and there conditions of the pool, the pools always seemed to have a. Lot of junk in them. The “private” beach was unkept and quite pathetic. The have a coffee shop the boasts serving Starbucks drink, however all week did not have Starbucks Refreshers, quite disappointing considering that was one of the reason I chose this particular resort. One of the managers at one point t told my husband to stay st the bar she would be back she was going to give him some vouchers but never returned. We waited two hours. That is not okay. The great things about the property is it was beautiful, and the grounds were well kept. The front desk staff were fabulous as were the most of the bar staff at FlipFlops ! All in all it was just an okay week. Not someplace I say oh I am going to return to, it had too many negatives .

It was just ok. I think it will be better when the property is fully renovated. Both rooms were not ready at check in time. There was a long line to check in. The elevator were not working in our building and we were on the 4th floor. Room was dated. Carpet and furniture were dirty and spotted. Bathroom was clean and well stocked. We ate at Flip Flops and the food was good but the wait was long. All staff were friendly especially the front desk. Pools were dirty by the end of the day and not lighted well at night. The coffee shop was out of a lot of items and so ordering was limited. Shower from the private beach was broken. Check out was quick. I would give it another try if it has better reviews once renovations are complete.

The photos on the website are misleading.

The pools desperately need any cleaning. Rooms were just ok. I expected more

Save your money, dont book here.

This resort in not a very clean one. Bathrooms tub was gross, we never had hot water, just warm at best. Dishes that were put away in cabinets were dirty. stains on carpet. we had to go out and buy our own toilet paper. The pools were not clean or even clear, they had cloudy water, and the pool deck had trash.

The private beach was disappointing. The t.v was not working, there wasn’t a shower curtain. I had to move rooms. Carpet was very dirty. Bathroom was extremely small. I will not stay again

The pools were very dirty. The pictures are very misleading when it comes to the “beach”. We had to ask several times for towels. The facility was understaffed. Check in took 45 minutes however the staff was apologetic and nice.

Absolutely terrible, i hve never checked out the hotel early but i had to this time, check in was ok, room was outdated and extremely dirty, had hair all over sink and bath tub, the floors were even worse. Balcony had concrete wall, no view at all. Mattress messed up my back after one night. Pools were dirty, jacuzzi had stuff floating in it, asked the staff to upgrade the room due to conditions, they said they stay booked all the time and cant help me, didnt even try to clean it. Elevators are scary. Building far away from main building and pools. Beach is very small and good 30 min walk. We barely managed to stay for teo days and found another hotel. My son didnt even get in the pool because it was so dirty. Game room had flies and minimal games. Overall probably one of the worst i have ever stayed at. Still waiting for my refund too.