The entrance of the property was decorated for the holidays inside, it made it feel welcome. Also the breakfast was really good.

The room temperature for the heaters was not working the bed was stained with makeup especially the pillows as well and when you check in you will have to pay a $50 deposit and somehow get it refunded even after you pay for the night

Everything was good but they refused to give me another room due to the fact that there was no hot water.

Good people, felt very safe

Everything was awesome except the roaches in the room..

it was so clean and quiet

Clean, comfortable

Everything was great, only thing that sucked is that the elevator was broke and we had to walk to the 4th floor.

I was in town for a concert, and it was my first time visiting. The location was convenient and the hotel was nice on the outside, it was also rated 8.7. It was not the cleanest hotel, the carpets were pretty shabby and the price was $140/night, so I wouldn’t say it was cheap hotel. The remote didn’t work, because of the batteries, the linens were worn, and the bathroom was not the cleanest. But I’ve always said I could stay just about anywhere if the bed was comfortable…and it was. If a comfortable bed will do, and not much else, then I would recommend it.

We were lost. Called the property for directions and were told to “google it”. After another hour of looking for it, we found it. The young lady at the front desk was more interested in her phone than waiting on us. After we got checked in and into the room, we found hair on the sheets and towels. The toilet was dirty on the seat and the floors were very sticky. We will not be back should we travel that way again

Someone gained access to my room

The room was clean and comfortable. Breakfast was hearty.The initial checkin experience was poor. I was given my room keys and entered my room. I fully closed the door behind me. After about 5 minutes, I heard someone at the door and was surprised that a man used a room key to gain entrance to my room. As he entered he asked what I was doing in his room. We compared room numbers and found that we had been assigned the same room. We went back downstairs and the front desk indicated that it was a minor error, told me I was in the right room and could return. It was an uncomfortable experience.

Amazing service and very clean.

When we check in The Took the payment after that around 2:30 am the Man at the front desk Call me ask me to come to the lobby to make copy of my ID My husband Got little concerned about the fact why he was calling at that time I didn’t like that

Thanks Guys

Staff was great but I could not believe that I found bugs crawling on the wall and on the trash can. Only reason I found then was because I was cleaning up and throwing an empty cup in the trash can and all of a sudden I saw bugs crawling in, around and on the wall. I took photos and videos of it.

this was a last minute stay due to business not wrapping up before end of day. The hotel was more than we expected. We were just looking for an cost effecient overnight stay. We were more than happy with the hotel. Will come bacagain when in this area.

Nice clean place

Always a good experience!

Everything was excellent. The service was excellent as well. The only thing it was that they make me wait a lot to give me my room, however; it was understandable because they had a lot of people that day.

All good here. The room was clean and comfortable.

In a sketchy area

Very calmy

Terrible stay

Toilet would barely flush, shower was filthy, and sink was broken. Door has signs someone tried breaking into it & would hardly close correctly!

Excellent!

Staff was EXCELLENT! Attended to all of our needs. Hotel was clean and well kept! Will stay there again for sure!

Quiet great place

Clean

Very nice and clean the rooms are pretty big. The pool and everything was really clean will be staying again!

Had the easiest check in and check out ever! Will be coming back to stay when we’re in San Antonio!!!

Definitely better than my last visit

The location was very convenient to a lot restaurants. The staff was friendly . The only bad thing the elevator was down .

The motel was infested with small black ants. My wife and I killed at 100 of them in the bathroom and on the desk in the room. And there was no less than a thousand of them in the pool area. The ants were not the only issue. The elevator was of of service, the jacuzzi was not working and had exposed electrical wires on the timer, and a car had its back window smashed in, in the parking lot. Would not recommend staying.

Elevator broken. Lights went out in the middle of breakfast.

The staff was extremely nice and helpful. I didn't like how I could hear other rooms easily, but I did like the way the staff was accommodating. The Best Western is across the street from Palo Alto College and there is a gas station in walking distance.

This place for us was good for the price and the convenience. There were a few things that couldve been better but im not sure they couldve been fixed. The walls and floors are super thin. We could hear everything around us. From the neighbor guest's tv and conversations, to the upstairs guest's children running around till 3am, to the hearing people outside from our window. Im sure if we go back for another visit, it'll be a better, more exciting stay. Breakfast was pretty great and staff were friendly. I just think it was a bad weekend with the rain, people, etc.

Breakfast was good, needs to be upgraded furniture, linen and towels very old. we found cockroach on the first day and sofa in our room seemed to be aunt infested.

Great place

Enjoyed my stay

Clean, spacious, good complimentary breakfast. Enjoyed the pool and jacuzzi. Just take your own towels if using the pool.

Best Western Plus Palo Alto

Had an opportunity to speak Independence Day with family nearby

The hotel staff was very stingy. We asked for a play pen and they were out of them. We asked for extra towels(only 2 towels per room): staff said they were out of towels. We went for breakfast at 830 am and I asked the staff for a banana and they responded that they only put out a certain number each morning. Even though i could see more bananas in their kitchen. Don’t plan to stay there ever again.

Perfect place

The facility is beautiful but the containers on the property look awful

It was nice, quiet, and comfortable. the bad thing we experienced was someone had tampered with our smoke detector in our room and it was still missing the cap to it, and there was old trash and hard candy on the floor underneath the sitting bench.

Always great service

Great

Good

Shower room ruined the experience.

Exterior looks nice, check in was fast and easy, the room was excelent and spacious with a hint of modern office type decor. The breakfast was amazing with plenty types of opions to choose from. The only downside was the bathroom, even tho it's spacious, when you shower the bathroom floor got flooded. Probably easy for cleaning but not for the tenant.

Very friendly staff, quiet neighborhood. There was a restaurant and a convenience store walking distance from the hotel. The pool was nice. Stayed in the jetted tub room very relaxing and clean.

Not bad, I would stay there again.

Breakfast was fantastic. Room was very good. Only had one problem and that was our accessible bathroom. The whole floor would flood after taking a shower. And we couldn't turn down the shower head without loosing hot water. Overall a great place.

It’s a great place to stay

The property is close to family members. Easy access to the freeway

Tv didn’t work during the whole stay was told I was to get a discount then come at check out they couldn’t due to paying online.

I was turned away because I didn’t have a deposit for the room which was probably my fault but I as in a tight spot financially. I explained that I had already paid $100 for the room and t was all I had at the moment if there was anyway she can waive it. She wasn’t having it , for me it wasn’t a much her not allowing since I didn’t read the fine print rather her lack of empathy or consideration when she very happily turned me away . I came up with the deposit and needed somewhere to stay making it at 12 in the morning paid $100 and only stayed till 6 hrs could even shower because f the huge roach laying there dead n the shower

Perfect spot

Staff was excellent nice and very helpful. The cleanliness of the room was not that good in room coffee maker was crusty looking there was stuff that didn’t get vacuumed from previous stay. Carpet needed some cleaning for sure. And the hotel had a smell but I guess ok for what was needed the breakfast was good that’s a plus. We stayed there cause it was only 15 minutes or less to Lackland Air Force base for my daughter’s BMT graduation

OK, FROM THE PICTURES, LOOKED MICE AND CLEAN AND COMING FROM OUT OF TOWN, I DIDNT KNOW MUCH ABOUT THE AREA. HOWEVER, WE ALSO DID NOT WANT TO GET A HOTEL THAT WAS CHEAP. VERY VERY DISAPOINTED!!!! IM SORRY, BUT THIS HOTEL LOOKED LIKE A WH*RE HOUSE!! DISGUSTING, PROSITTUDES IN THE HOTEL!! VERY EMBARRASSING FOR MY 11 YEAR OLD DAUGHTER, AND THE NOISES AT NIGHT! WE SLEPT WITH THE TV ON, WE WERE TOO TIRED TO LEAVE AND FIND ANOTHER HOTEL. I WILL NOT RECOMMEND THIS PLACE, STAY AWAY!!

The staff was the best.

Breakfast was good, better than mlst places I've been. Room bathroom was not clean, saw several roaches. Staff was helpful, front desk agent was very polite.

Convenient, clean.

The overall appearance of the hotel needs an update. I noticed dirty vents and our room had a dent in our door. One lamp over the single couch seat had no bulb. A small cockroach paid us a visit while in the restroom. It didn’t smell like someone recently had cleaned it upon arrival.

Clean and comfortable. No close by dining without driving.

Area around the property doesn’t look so safe

👍

Clean, friendly service, quiet room

Very clean

don't believe the stars!

Went there for my son BMT graduation pulled up and it was trash pile up outside the dumpster! Went in side and it smelled like feet! I cancelled my reservations! They didn't charge me..it was spring break as well! We had to pay more because i didn't have reservations

Shower wasn't hot at all in room 322 staff was good breakfast was awesome.

Great customer service , place was clean and kids had fun in the pool!!

Old and rundown

Easy stay great staff

Easy fast check in. Bed was okay not amazing. Fridge and microwave in room was nice. Hotel smelled and looked clean. Breakfast was typical and plenty of options. Indoor pool was small but kids enjoyed it. Gas station and fast food next door was super convenient. Parking ample and felt secure. Staff was great very friendly and everyone smiled and chatted. We would book this hotel again.

Very good!

Nice hotel

Great stay

Was great... bathrooms were needing some help on walls and ceilings tho

I would recommend

Kay was very friendly at the desk and made us feel comfortable checking in or requesting items. For a 3 night stay the hotel was very convenient and affordable. The double queen and sofa bed was perfect for 3 adults and 2 kids. Spacious as well.

Swimming pool area needs to be cleaned. breakfast was delicious. Even though I saw a very small cucarachas in the bathroom (the desk guy asked if I wanted to change room) we would stay in that hotel again. Nice people and good food, real eggs.

Good 👍

It was convenient for my stay

Overall good stay

Loved every thing about this hotel!

Very pleasant staff

Dirty floor in lobby and hallways. Smelled moldy. Water fountain, for filling water personal water bottles, supplied warm water. Hotel receptionist was very nice and helpful with whatever we needed.

A very good hotel on the corner of the hyway and freeway intersection within less than a minute walk to the gas station and 4 min to the restaurants

Lobby and other areas were nice, but rooms were outdated (especially bathroom).

The staff at the front desk were excellent. Very helpful. The other staff were very friendly and accommodating.

Excellent breakfast, comfortable rooms

Clean, comfortable, spacious. The best breakfast offering of any hotel of our three week trip.

Quick stop

Very quiet and clean. Not easy to get to because of road conditions. The desk clerk was very helpful.

Staff was very friendly and understanding. Was able to solve a minor cleanliness issue with the room without a problem. I didn't like that there was only 1 elevator and parking was a bit small. Otherwise we had a great stay.

Recommend stay

Hot tub wasn’t working but other than that great location, clean rooms, upgraded to suite free of charge, great full breakfast buffet.

Comfy stay.

It was good pillows n bed was comfy only complaint is big machines due to some maintenance outside n our second floor ice machine was out of service.

Better Than Expected

Very lovely hotel. We stayed for a BMT graduation and was very impressed with our room.

Arrive late Aaron at the counter was awesome. Food was always good for breakfast. The staff was efficient. Enjoyed my stay.

For a $100 hotel it was sub par. Smelly and old rooms.

It was easily assesible to highway. We asked last minute forclose to elevator

Overall ok stay.

Nice staff, comfortable bed, good breakfast.

Found no working vending machines. Computers in business center were inoperative; manager said waiting for service. Painting of outside wall ongoing. Luckily one of the painting workers said where I parked was next and I should move if I didn't want aerosoled paint on the rental. Found the employees service and the room to be very good.

Staffs are very friendly with great service. The breakfast was super!

Great place to stay.

Property could use some repairs but the staff made up for it!!! Super friendly staff!

Easy check in. Room was very spacious . No problems. Will stay again

Very good service

Pleasant stay

Front desk workers are amazing. I had many interactions with several of them being that I stayed for a week. They were extremely helpful and where to go in the area restaurants that they recommended were wonderful they were just overall extremely helpful. The workers in the morning that took care of the breakfast were wonderful as well. Very personable. Everything tasted fantastic. Housekeeping was very thoughtful and our room was kept very nice. Showers were always extremely hot. It didn’t matter what time of day. I would stay again if I ever make it back to San Antonio.