The check in and check out was a horrible experience. Minors were required to provide IDs. We were charged of 350 pesos for hand towel that they insist was missing when we’re sure it’s all in there. I ask them if we open our luggage and it’s not there,will they not charge us. They said we still need to pay. I have read the same scenario in their reviews but I don’t believe it but I guess I was wrong because I experienced it now. Don’t book in this hotel!

Horrible staff, accused us of stealing their clothes hanger ( there was none in the closet when we were staying there) and deducted money without any evidence. Never seen such unprofessional staff anywhere. And out of everything in the room, we would walk away with a clothes hanger, sure. Breakfast is very sub standard, not many options at all. Long story short, STAY AWAY.

Hotel was amazingly luxurious for the price including hot full breakfast

Loved our stay here. The room is spacious and clean. I love their pool. The biggest draw was the continuous hot water. I felt like I was in the shower for an eternity. You could hear the train go through almost every hour but it wasn’t loud enough to disturb your rest.

Everyone was extremely nice,fruendly and helpful. Very clean hotel. We would definitely stay there again.

I love it.

No laundry service

Property is close to a lot of establishments. Very convenient to everything.

booked a room with 2 double beds with inputted information for 3 people, was charged additional person upon checkin because they said that even if its 2 double beds the capacity is just for 2 and even having inputted 3 pax during booking i still need to pay additional for the third person

No laundry for guests that are staying more than a couple days.

Front desk staff not friendly, treats guests like numbers.

Nice clean safe hotel. Highly recommend.

Highly recommend Bayprime Hotel.

We visited Manila and stayed at Bayprime Hotel. We were guests for 5 days while attending a baptismal in Cavite. Our experience was wonderful and the property is new, clean and in a great location to everything anyone would need. The staff were topnochers. Parking was so convenient and safe. Conveniently located just off Roxas Blvd.

They serve good breakfast.Lots of options.

I visit the Philippines regularly from the United States. The Bayprime hotel was excellent in all respects. The breakfast buffet is terrific. Staff are helpful, professional and courteous. I would recommend staying here when in Manila. Also, it is conveniently located close to the Ninoy Aquino Int’l. airport. -Thomas Cudahey

Good food cleanliness and good services of staff.

It’s close to the airport

Last minute booking but totally worth it. Will stay here again in the future. Pool is nice, rooms are great, staff is friendly.

Excellent customer service by staff

Nothing special

i recomend the place, breakfast was ok not many option, the staff is amazing; they said they have sound proof on rooms but i dont think so, we hear people screeming from hall way or there rooms. but all in all place is clean great location super close to MALL OF ASIA, i recomend :)

The hotel itself is clean and properly maintained. I liked their complete toiletries. Conveniently located near Mall of Asia. The only thing I didn't like is the stagnant water under the bridge near the hotel. It has kind of stagnant water and so stinky. I wish they would clean the water or do something to make it looks clean. Other than that, our stay was great!

Rooms are clean, all staff are very nice from maintenance, server and front desk, I highly recommended to every one who are staying Manila to try Bay prime hotel you won’t regret.

Buffet Breakfast was good.

NO AC- SUPER HOT!

I like their buffet breakfast. Though , I was a little frustrated that they were not considerate with their guest in regards to a request of early checking in unlike other hotels I had stayed before. We had 16 hour flight and was requesting to be checked in early and they wanted us to pay extra though the room would be ready an hour before the actual check in time. I was in the hotel at around 8 am but they said , the room would be ready at 1 pm but I had to pay extra charge which did not make any sense since the actual check in time is 2pm. I was not happy with their customer service.

Hot water shortage everyday no maid service day to day. No power or lights in the gym in the morning when it should be open

Great staff and service New amenities and food was delicious

Great facilitys and friendly helpful staff

They keep asking money for 3rd people . Online they dont mention that 2 adults and 2 lids only 4 occupants .. i spent more . Next time wjll not chk.in on that hotel..if i have visitors they keep asking if they will spent night. Omy God.. iother hotelndont do that.. will not go back again. Charge to experience.. asking dep even i already paid off.. terrible..

Staff are friendly. Amenities like pool and gym are clean. Breakfast should be fair to all extra guest :)

Nice to stay

Large ball of pubic hair in shower.

Everything

Good

Terrible experience. Beware of the advertisement saying the room is says sleeps 4 but its to small for 4 pax. Just a warning if you consider to really check in to this hotel. make it sure to count your towel. This hotel has a terrible front desk. very slow service. dont even know how resolve the problem we have. no suggestion what to do about it. Instead of apologizing to the guest of whats going on.Because we are so frustrated to the service they even trying to argue with us too. specially this guy wearing white polo shirt all the time for got his name. dont know how to handle a conflict problem. rude to the customer. because of they keep telling us they have missing towel again and agian. we dont even know about it too cause we dont count the towel. the hell we care of about the count.who know if they housekeeper made a mistake of that. And I told them charge me instead so that we can leave right a way. for 1 towel charge us 1000 pesos.wich is i dont mind anyway. im just upset of the front disk staff. second breakfast staff have a terrible customer service too. they only give the foreigner good service.please make it sure count the towel all the time. or else you might end likr me.

Great price for the modern clean rooms.

Need air conditioned elevators

All good.

Above & beyond my expectation. Excellent customer service Front desk agent Maybeline was incredibly helpful & welcoming. We will definitely comeback and recommend this hotel.

Great service by all staff. Jut note this hotel is in the middle of all things chinese. It still closs to mall of asia and another mall and city of dreams. I would stay again.

Very friendly staff, safe place to stay and buffet food is so good.

Very clean and comfortable. The only problem is accessibility.

Will recommend this hotel! Excellent staff & services!💛

Staff needs to pay more attention to what the guests' specific requests.

Very nice and clean; the only thing I complained about is the noise.

Small room but its doable, clean and nice people

Great staff, excellent staff

Staff are very friendly. Room was very nice.

Very clean and trendy hotel

The staff were really lovely and helpful. The hotel has a convenience store attached. I was there for a 12 hour layover. I was surprised at the AUD75 security deposit / hold on card for up to 14 working days required for one nights stay as this was not indicated by Expedia and should have been - so not really the hotel’s fault. I booked a transfer but after looking for my driver for 30 minutes at one of the busiest and most chaotic airport arrival areas I gave up and caught a taxi. I saw other drivers from hotels waiting with signs. I think for the equivalent of 50AUD for a 15 minute transfer this would be the minimum requirement. Do yourself a favour and take a cab or download the grab app. There was no hot water at all at the hotel. This is simply unacceptable for the price paid. After a long flight, waiting in the heat at the airport this was the last thing I needed! The reception staff are amazing but unfortunately I will not be back.

Excellent customer service from hotel staff! Delicious breakfast buffet!

Everything in the room was luxurious, modern pool , good restaurant by lobby just hate looking at the open canal next to it so I just close my drapes

Good hotel for long layovers. Room was clean, bathroom was clean. No bad smells or smoking smells. Basic hotel good for spending the night for a long layover. Breakfast is not included in the rate (it was an extra $10 / person). The area around the hotel is very spartan--no walking streets, food streets, or anything like that. At best, there's a casino hotel a few blocks away. But aside from that this hotel is in a commercial-industrial zone with limited options. Though there is a convenience store open 24 hours directly adjacent to the hotel (buy your water here cheaper because the hotel charges a premium for additional bottled water beyond your first two complimentary bottles).

Was a good value for the price . Very helpful staff . We stayed two nights and were pleased

Very nice hotel! Swimming area was great and near a lot of things.

Amazing hotel and staff, but not much around the hotel to do for entertainment, food, or drinks.. Its more of a business district. However, I would stay again.

Nice ambience, great restaurant and meals

Excellent

If your a professional E-Sports player, their internet is fast enough to support your gaming.

Bayprime were very hospitable, great staff and loved the pool! Our family had a wonderful experience.

It was awesome!

My kids really liked the pool.

Very nice hotel.

Very friendly and helpful staff. Nice area with mall a short drive away

We enjoyed the friendly staff!

Newer and allot updates decor!

I've stayed at Four Seasons, Shangri-La, etc and I have to candidly say that my stay Bayprime was shockingly just as good as a top tier, legacy accommodation - and 'shockingly' due to the price being so unbelievably good for the value, quality, and service you get during your stay. Stellar property, high-end finishes, courteous and reliable staff who go the extra mile, and high quality amenities (albeit the offering being on the more standard side). Housekeeping pays so much attention to detail, their work is truly high caliber. I would absolutely stay here again and would recommend for anyone looking for a high caliber property with world class service in a great location.

Overall good, Staff was helpful. The lobby has strong smell of disinfectant or something. Room walls are thin.

It was excellent. Kids love their rooms. They had fun at the pool. Food were great.

Only thing they need is to hire more housekeepers. I have to call front desk to request for cleaning and ask for fresh towel for most of my stay. But overall it was a pleasant stay

So far so good

great hotel

Love this hotel. I felt safe, the staff are courteous and nice, the room was so clean and has everything I needed. I will stay here again before my flight back to the US.

Everything went smooth and very clean. Thank you