Lovely hotel. Immediate surroundings a little difficult to negotiate. All transport links were good once you knew your way about more, but overcrowded!

Worst hotel I’ve ever stayed at, gave me a broken bed , refused to fix it, no amenities listed are available , better off going to a hostel

THE LAST DAYS WAS TERRIBLE, EVEN I MADE THE RESERVATION LONG BEFOER THAT.THEY ASKED TO LEAVE THE HOTEL BECAUSE AS THEY CLAIM THEY HAD A ELECTRICAL PROBLEM IN THE FLOOR BUT IT WAS NOT TRUE.

Hotel quality was great. Staff and management very friendly and helpful. Breakfast was exultant. Hotel restaurant was great especially Turkish coffee and sweets was excellent. I loved this place and the entire staff and management. I missed this place and I would love to stay here when I go on vacation. I would recommend this hotel to anyone and very safe area .

The service is very great and the front desk staff responds to our needs and requests very quickly and efficiently and I would like to thank Mr,Turgut Colak and his staff Kammal , Serdar for their support and patience .

The service and staff are very friendly

Staff was very friendly.

THE RECEPITION STAFF ARE VERY FRENDLY AND HELPFULAND DO THIER BEST TO HELP THE GUEST SPECILLY I WISH TO THANK MR.SARDAR AND MR. KAMEL AND ALSO THE RESTURANT STAFF

Staff spoke little English, so difficult to communicate except concierge who was v helpful Also only supplied2 x 330mls of water said extra bottles chargeable, although booked triple room

The hotel super old, rooms are super small, not correct shown detail. Shower water and bathroom sink not running properly, tv is smal as laptop, view is suck, they have a starbucks at the bar but dont even try(they dont even know whats half and half creamer) first and last stay, waisted,

One of the worst hotels we ever used. We had a very bad stay and terrible nights in this look-alike hotel. This is a scam hotel never 5 stars at all. We are a belgian couple and never in our hundreds of trips had such a thing. The rooms are very dirty, noisy, very old with broken window and broken bed. Torn paper paint and humidity on the walls. plus, bed sheets, towels and pillows have stains and dirty. some times even burnt. We changed room during the 6 night-stay. But nothing changed. We got sick of allergy because of dust and dirt. Add to that the staff in the reception are very arogant and are not helpful. Everyone in the bulding want to be tipped if you pass by them. Even the entrance of the hotel is so smelly. Escape from this place

It's in an easy to access location giving you the opportunity to explore Istanbul fully

overall bad experience. not sure if it was busy status or inefficiency. ac wasnt working rooms were not ready prior to check in no towels house keeping doesnt pick up call resturant took 1 and half hours to bring french fries and pizza

First he done to speak English second service is very bad third furniture in the room it’s very bad for restaurant in a breakfast service is very bad 5Everything in this hotel is very bad surely when I told you that Normal this Hotel Three star not five star everything is very bad thank you

Bad experience

It was very bad experience, the service was very disappointing with everything. We stayed there six nights, the staff there didn't changed the bed covers and pillows, the didn't clean up the room even i called the reception and ask about send someone to clean. They did not change the towels on a daily basis.

Very polite and efficient services. No hassle for me what so ever.

Very good stuff, and clean. But dont use the hotel taxi. They r scammers

Nice

Like

Nice location

It's good

Average 3 star hotel close to metro

The room was large with very poor night time and bathroom lighting. During the day, the room was light filled and pleasant. Unfortunarely the cleanliness of the room was terrible. It had not been properly cleaned for a very long time. The cheap rug under the bed was so disgusting, i was happy slippers were provided. In my week long stay, my bed sheets were only changed on the fifth day. The kettle had caked on milk which had obviously not been checked. My booking included breakfast which was pleasant with a good selection of food. The hotel was a few minutes walk from the Metro system which is on the airport line. By changing at yusufpasa or arkasay you can jump on the tram line into the historical centre. I only stayed here because they had an outdoor pool which i ended up hardly using. Having stayed in Istanbul many times before, better hotels certainly exist for the same price. The hotel was full and the staff were very friendly and helpful however due to the lack of cleanliness i would not stay here again.

Hotel with great breakfast

The heating system was on and we visited in April. It was too warm. We complained many times, but they said air conditioning would not be turned on yet. They said open the window. Hotel is situated on main dual carriageway so it was very noisy even at night. Pool was out of order. This made our trip to Istanbul a bit of a disappointment because we did not get the comfort and rest we needed to enjoy our excursions. The breakfast was terrific.

Very handy hotel

Excellent hotel apart from Wifi which was very poor in the room Just 50 meter from direct metro to airport and Askariy

Akgun Istanbul woes

When I arrived there was a group checking in, all staff were dedicating themselves to serving the group and disregarded myself. Then while checking in the agen would only conversate about MY booking with my colleague and at no point spoke to me directly about the booking I had made and I had paid for. Throughout the stay the room was never properly cleaned and at one point not cleaned at all despite leaving the sign out. The door usually got stuck and wouldn't lock or open properly.

very good service

very good

It s very good

It was very good experiance i like the sweming bool i recomend the hotel to evry torse thank u

Nice hotel

It is reasonable price. I like it because it's very close to the metro station.

Very terrible Internet connection

I stayed in this hotel for 12 days. It was not bad despite the internet connection that was very weak and it cuts off every three minutes.

Hotel location is far from downtown. but there is metro station near the hotel. Hotel furniture are old and need to renew.

Ok

The stay was ok, the internet free wiifi was horrible, very inconsistent to the point that there was no internet service almost the entire stay

terrible

Thwy cut the AC in night every night. Service is terrible, most of the staff dont speak english. They supply only 10 oz of drinking bottle water for a couple in 24 hrs.

There is a metro just 2 minute walk

Horrible experience

This is nothing near 5 stars its more like 3 stars. The staff is very hard to deal with.

4/5

Wi-fi was unable sometimes, or even if it works it was weak. Breakfast was good but everyday was the same. Beds are soft but not very bad. Lights was just on the wall. Not enough. Dirty windows, loud street noise disturb us. Maybe inner rooms don't. All in all it is 4 out 5.

definitely not a "5 star" hotel

I've never written a review before but here goes...I booked this hotel for 3 reasons: air-conditioning, free wi-fi, and a gym. I booked 3 nights. The first day the AC wasn't working so I called multiple times to get it checked. Next day, still not working so I spoke with a manager who assured us it would get checked. By the time I returned from the hotel that night, it still wasn't working. At that point I gave up. It's ok if there is a problem with the AC but the lack of concern/response was annoying. Also, the wifi in my room was going in and out the entire time, again I called to see if they could fix it, and nothing. Lastly, the gym is one bike that he said I had to use between 10-11 bc the room is also used for the spa or something. So if these 3 things matter to you like they did for me, I wouldn't count on them. Otherwise, hotel itself was clean and reasonable, buffet was clean and decent. Its a 10 minute walk to the tram, the immediate neighborhood has nothing, it's mainly roads. Not worth this place unless you get a really, really good deal.

3+ star Hotel - not 5 star

Terrible hotel. The lobby looks good but the carpet in the room is so dirty. The bathroom looks like from 1 star hotel. The towels is gray instead white. No swimming pool (it's open just at the summer time). No Wi-Fi (you can get so slow Wi-Fi just in the lobby. The breakfast is the same every day. No laundry room - there is a laundry service and you have to pay $11.00 for each. This is not 5 star hotel. Maybe 3+ If you are from USA you will be so frustrated by this "5 star" hotel and high price. Do not try to ask or complain about Wi-Fi, nobody can help you.

Great Location

We have booked this hotel but the a/c in the room was not working and the passenger has to suffer for the same this should have been informed to us in advance

Avoid this hotel!!

I travel a lot and in my opinion avoid this hotel if you can. It really is not 5* quality. My issue was with service that they seriously lack and they don't appear to care about customer complaints. Location is also not great you're basically opposite dual carriageway!

Great location, great pool, nice hotel overall.

The room we stayed at was very roomy and quiet which we liked a lot. It had a view to the pool and the city. We were greeted by the complimentary fruit basket on the first day of our stay, the bed was comfy, room had a table and ample room to kick back. I actually wished we had stayed our whole time here. It is close to the tram stop so moving back and forth from sights was really easy. The tub had a few spots of black mold around the seams but the room was clean other than that, the floor's lobby was a little dull, but I think the decor was meant to be old fashioned so that was ok. The breakfast buffet was not up to par to other hotels we had visited in Turkey, and that is not good since they served the same stuff every day. The service was excellent.

Con Hotel

We thought we had booked a 5 star and a hotel which was very popular. However our experience was disappointing. The hotel did not have any ironing boards and recommend we give our clothes to the laundry which was prohibitively expensive. We had paid for a triple room but were cramped into a room which was very small. They would give 2 towels and for 5 days that we stayed we had to call the reception for towels and soap. Housekeeping is non existent as they never pick up the phone. Asked for a late check out on the last day (4 pm instead of 12 noon) and they told us that the hotel was fully booked. However if we paid a half day charge it would be possible. Ridiculous taking into consideration that we spent 5 nights there. And what took the cake was the charge for water. They gave us 2 bottles of water for 3 people. One kept with the tea and coffee and the other in the fridge. Both exactly the same but the one in the fridge cold. We were expected to have some divine knowledge to realize that the one in the fridge is chargeable while the one outside is free. And the air conditioning in the room was so bad it felt that the hotel was trying saving pennies wherever they could. Please don't get conned by this hotel.

Unexpected Experience

We were greatly disappointed with this hotel. It was definitely not up to the five - star hotel status. We had reserved a suite, and were surprised that the actual room was not up to par with the photos on the internet. However, we were pleased with the kind and accommodating staff. Overall, I would rate this hotel a 3.

Very Good Hotel

Very good hotel, very clean, courtious and helpful staff, food delicious, all in all ---excellent hotel

👍👍👍

Ein solides sauberes Hotel mit wirklich überdurchschnittlich freundlichem Personal.

Klima istediğimiz düzeyde ısıtmıyordu.

Televizyon eski olması dışında herşey çok yeterli

Gecenin bir yarısı istemediğimiz halde otel personeli tarafindan ikram geldi..rahatsiz edildik maalesef

It was a terrible experience at Akgun Hotel. There is much bad to write about this hotel. Front Office quality related to service and solutions: - They don't speak English. - They have poor eye contact and show extremely little service. While I am talking to them, they are working and do not make eye contact. - They lack honesty. (They said the boss wasn't at work and after a while he was at work) - When I call the Front Office and ask them for a service, they take an extremely long time to perform the service. Housekeeping quality: - They only speak Turkish. Impossible to understand each other. - Every single day I have to repeat my needs in the room. It is extremely bad. - They don't wear gloves when they clean the room. I noticed that they use their hands in the toilet, the garbage and the beds without washing their hands. This is extremely disgusting and transfers a lot of bacteria onto the beds after washing the toilet, for example. I told them to wear gloves. But the worst thing is that they forget it the next day. Then every single day I had to repeat myself and teach them how to wash the room properly. - and much more. Room quality: - Poor air quality. - A lot of dust in the room. - Found dark spots on the walls. - There were yellow and red stains on the duvet. It looked like dried blood and the like that had dried before. - The hair dryer switch was broken. - There were white stains on the sofa. - There were some places on the duvet cover that were torn.

Underbara personal och mycket bra service . Badrummet är inte så fräsch, fuktig

Excellent ! TOP avec un personnel exceptionnelle avec beaucoup de bienveillance. MERCI !!!

Assez bruyant. Emplacement près d’une station de métro et arrêt de bus. Rien dans les alentours.