Duffel Cancel For Any Reason (“CFAR”) T&Cs
1. Overview
CFAR is a third-party service provided by Duffel. By purchasing CFAR on Travala.com in conjunction with a flight booking, you agree to these terms and conditions.
Duffel offers a CFAR product to give you flexibility with your travel. CFAR enables you to cancel your flight for any reason, subject to the exclusions, within a period of time and receive a partial refund of the cost of your flight (excluding any paid add-ons, such as baggage or seat selection) at the time of purchase (“Refund”), subject to these terms and conditions. Duffel may revise these terms and conditions from time to time.
CFAR is not insurance and is not intended to constitute an offer to insure. You may obtain travel insurance at your choice and you acknowledge that the CFAR does not take the place of such insurance. If Duffel becomes aware that you are claiming or have claimed a refund directly from the airline or under insurance, it will invalidate your Refund under CFAR.
2. Restrictions
The CFAR may only be purchased: (i) at the time of booking (it cannot be added after); (ii) for all passengers on the booking; and (iii) for all segments/legs on the booking. The passenger making the booking on behalf of other passengers agrees it has authorisation to act on behalf of all passengers and shall determine whether to exercise the CFAR or not. If you exercise the CFAR, all segments/legs shall be deemed cancelled and you cannot reverse the cancellation.
The CFAR is only valid: (i) for the booking for which it was purchased i.e. it cannot be transferred to other bookings; (ii) if you have paid the booking in full; and (iii) if you have paid the CFAR fee in full, which you acknowledge is non-refundable.
3. Changes to your flight
The CFAR does not apply to any and all changes made to your flight purchase, including without limitation changes to dates, passengers or destinations, and you shall not be able to recover the costs of any such changes under the CFAR. If you change your flight and later cancel the changed flight, the CFAR will apply only to the cost of the original flight purchase.
4. Using CFAR
To receive a Refund, you must cancel your flight 24 hours prior to the time of your first scheduled flight departure by contacting Travala.com support - please do not contact the airline directly as this may invalidate the CFAR. After this period of time has passed, the CFAR will expire and any cancellations to your flight will be subject to the rules imposed by the airline (for more information please visit the airline’s website).
5. Refund
Travala.com may request certain documents or statements from you before issuing the Refund. The CFAR does not entitle you to a full refund of all costs of your trip, e.g. your hotel or additional expenses or costs incurred by you other than the cost of the original flight purchase (excluding any paid add-ons, such as baggage or seat selection). The Refund only applies in respect of the original flight purchase to which the CFAR is attached. The Refund will be subject to normal bank processing timelines.
6. Exclusions
The CFAR is intended to apply to voluntary cancellations by you. It does not apply to: (i) any cancellation of a flight by an airline for any reason; (ii) any cancellation by you for a force majeure event (including without limitation declaration of any emergency by the governmental authority in the destination, war or natural disaster, or a designation by the World Health Organization that the destination is at risk from COVID-19); and/or (iii) any cancellation requested by you directly with the airline. Your CFAR shall automatically expire in the event of the foregoing events, and you may only seek to recover the costs via any travel insurance you may have or directly with the airline under their rules, without use of the CFAR.
7. Governing law
These terms and conditions and any dispute or claim (including non-contractual disputes or claims) arising out of them, their subject matter or formation shall be governed by and construed in accordance with the law of England and Wales, although if you are an EEA customer, this shall not deprive you of any mandatory consumer rights of the law of the EEA state in which you are resident. The courts of England and Wales will have exclusive jurisdiction to resolve any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms and conditions or their subject matter or formation; however, if you live in Scotland or Northern Ireland or you are an EEA customer, you may choose to resolve any such dispute or claim in the country in which you are resident.
8. Contact
For any questions relating to your flight purchase or the CFAR please contact Travala.com support. These terms and conditions only relate to your purchase of CFAR; for other aspects of your booking, please refer to Travala.com’s booking terms and conditions.
Duffel Technology Ltd is a company incorporated and registered in England and Wales with company number 11188295 and VAT number GB 308 8210 16. The registered office is situated at TechSpace Ground Floor, 32-38 Scrutton Street, London EC2A 4RQ, United Kingdom.