It sounds like you had a very disappointing experience at a place you had high expectations for. Discrimination is a serious issue, especially in an industry that prides itself on inclusivity and service excellence. If you’d like, I can help you draft a formal review or letter to address your concerns with the establishment in a professional yet impactful way. Let me know!

Spectacular property and a little quieter area tha other 5 star properties- which I appreciated for being able to enjoy and relax. The buffet is next level. Gorgeous design.

impeccable property with every amenity. hope to visit again soon.

Truly top of the class. A high end luxury hotel that covers all bases. Highly recommended

My fav place in Seoul

Amazing stay now for a second time. Love the steam iron cupboard for your clothes without needing to iron them! Clean, beautiful views and great location

Property is gorgeous filled with art work. The gym is well equipped with incredible views. This hotel is surrounded by office buildings and not convenient for sight seeing. Had to cab everywhere and the traffic could be horrendous sometimes.

Try it ! Just amazing

酒店太棒了，各方面都是超一流，我们还会回来住在这里。

Very beautiful hotel rooms and amazing hospitality!

We had a wonderful stay. The staff were kind and extremely helpful with requests and any questions we had. Felt very spoiled.

Great stay

Wonderful luxurious hotel. Staff are all excellent and amenities and room are top class.

Outstanding. Impeccable service, room, concierge, valet, housekeeping, quality of amenities, breakfast, reception - few hotels are really five star - this one is six.

This is a beautiful property with excellent white glove service. However whomever decorated it looks like they just threw all their decorating ideas into one building. Too many materials and textures making it too jumbled. Nothing seemed to really flow. From the entrance to the elevators and rooms. Inside our suite nothing really flowed either. Hospitality was wonderful, breakfast was nice. The best part for us was sitting in the evenings for cocktails and watching the sunset in the bar lounge.

Everything

Most beautiful hotel in gangnam but transportation is pretty much taxi only. It’s kind of middle of nowhere

loved it

Beautiful hotel, inexperienced staff falls short

The hotel and amenities itself are 5 star. Gorgeous hotel. The staff however are not trained at a 5 star level. Simple requests of any luxury hotel- ie pre paying for certain amenities (breakfast, sauna), so guests never receive a bill to sign are not honored. They wouldn’t even let my mother take her am coffee from breakfast despite the $75 / person charge and the fact that all in room dining / plateware in the hotel is the same. My colleague who was also staying here was taken to an uncleaned room twice. Staff otherwise appear “friendly” but don’t have luxury hospitality training and appear to be reading from a handbook.

Awesome hardware, poor service

Great hardware, not so great service. Staff members seem mostly extremely in-experienced. They seem nervous, new, inexperienced and without any room to serve customers within their remit. This results in protocol-driven service, not customized for customers needs. Gave me an impression female staff members might be hired for their look more than experience.

Everything was great !

Perfect staying

Perfect staying at Josun Palace Hotel. Love their luxury Interior designs, arts and services, would love to visit here next time!

Really nice hotel with big room, but is not close to a subway station.

Absolutely the Best hotel

Good

Facilities and services were amazing. Very convenient location. Would definitely stay again!

All the staffs were so nice, had a great experience, will definitely come back to this hotel again when I visit Korea next time

Outstanding service

Best hotel room I've stayed in by far! It's ridiculous how exceptional this hotel is. They make you feel like royalty

Modern and thoughtfully curated

My stay at Josun Palace was nothing short of extraordinary. In my view, the hotel successfully combined luxurious accommodation, state-of-the-art technology, and exceptional service. It is obvious that every detail in the hotel has been thoughtfully curated to ensure the utmost comfort and satisfaction of its guests. The level of attentiveness and politeness exhibited by staff was remarkable. It would be remiss of me to not add that Jin from the concierge was patient and provided good recommendations. Breakfast in the hotel was decent, albeit at a rather steep price. In terms of downsides, I note that the taxi drivers I encountered were reluctant to drive to the entrance of the hotel (which is located in the basement). Furthermore, the hotel is not particularly close to the main tourist attractions and strangely levies a charge if you want to use the sauna.

It’s nice- don’t get me wrong. They try very hard. It is not the place for you though if you have tattoos- not stated when you book that large tattoos are not allowed at pool- and if you are sensitive to smells. There is a pungent artificial flower smell pumped through the hotel- almost like they are covering up something else. The toilet rooms are separate in the hotel rooms- thought this was a nice touch til I realized there is a distinct smell of old plumbing that is characteristic in old Korean buildings that wafts up. Can’t cover that up. HUGE tv. Area is very commercial. Thought it would be easier for public transportation but this was challenging to navigate also. We checked out early and staff were very accommodating in this so will give staff the stars but I found it difficult to communicate effectively with them in English- which was a bit surprising. I felt it was a hotel for Koreans who are looking for a bit of a Vegas-y, Korean drama type experience

Above and beyond

Absolutely fantastic hotel, with stellar service. From the first contact with the concierge desk before our trip to repatriating some glasses forgotten at a rental car location, not even linked with the Josun Palace, the service is one of the best we ever got in any hotel in that category. The location is good in Gangnam, and the hotel is beautiful and in perfect condition. It will be difficult to go anywhere else when we go back to Seoul.

Everything was pricy at the bar and restaurants. staff was very nice. Hotel staff told us to estimate 1hr to the incheon airport. it took almost 2hrs. just beware that traffic is horrible at this area.

My recent stay at the Josun Palace...

I thoroughly enjoyed my recent stay at the Josun Palace. It is a beautiful hotel... Even though I was in Seoul for work, I felt like I was there on vacation. It was nice to come back to the Josun Palace after running from one meeting to another one. The service from each staff was excellent, particularly the basement lobby staff/Jack Kim and his team. There were certain inconveniences - like the taxis unable to find the right hotel entrance or unwilling to drop me right off at the basement lobby and it would have been nice for the Josun Palace restaurants to earmark some tables for hotel guests and not just external ones who made reservations - but that will not dissuade me from staying at the Josun Palace in the future.

Amazing property overall

Josun Palace is beautiful in every way. The staff are kind and speak English well as well as are patient listeners. The location is perfect; and it has several luxury cars parked at the entrance as well as available cars for transportation. Dining is buffet style, or you may order; and it has any food you can imagine you desire to eat. The pool is large and grandeurs. The rooms are like mini apartments with a closet of wines, teas, coffee, and utensils. I did not want to leave. I definitely will return and recommend this hotel to all who desire to experience pure rest and relation, fun, fine dining and the lap of luxury.

Everything was extraordinary. Top-notch

Brand new. Excellent hotel. Customer service excellent.

interior design, shower room. amenities and location of the hotel are very good. I couldn't use the app for the cab (kakao Taxi), but Mr. Lucas Jeong at the concierge desk located on the first floor helped me get it very kindly and professionally. Definitely, I will come back in the near future. I hope this hotel also has an executive lounge program like hotel Shila in order to enjoy the meal and lounge service.

Everything during the stay was perfect except the staffs at the lounge. Seems like they need more training or need more staffs on board

The best in Seoul in every aspect. Highly recommend for any occasions!

Impeccable Service & Stay

all 5 star hotels boasts luxurious decor, great service, etc; but Josun Palace took it to the next level! not only service was impeccable (suitcase already arrived room when check in, customer service remembered room service order, etc). never had such great service in a long time and will definitely advocate to friends. great job Josun Palace team please keep it up! 👍

Excellent service.

Josun palace

I had an amazing time in Josun Palace. However, the parking lot is located on the other building that you will have to take two seperate elevators.

Highly recommended

Amazing service and views of the hotel

Overpriced.

Totally awful. They've placed used shampoo, conditioner, body wash. It's not sealed. Very poor build quality of bathroom. Slow and inaccurate services. Taking too long time for everything. such as check-in, request something in the room, check-out. Most strange thing is they were trying to fix the bathtub in my room while I'm in the room. I never asked, did they want to disturb my stay? Don't expect something to the club lounge. You can get only 3 cookies and coffee, 2 glasses of cocktail, cheeses during your whole stay. I don't know what did I pay for.

매우 만족스럽습니다

素敵なホテルで大満足です

최고의 호텔입니다.

最高でした

최고입니다.

조팰 최고

최고로 좋은 호텔임

プールはきれい、それ以外は特に何もない。部屋の設備も古くてぼろい。値段とマッチしていない。期待して行ったが大したことはなかった。

The best of its class :)

カンナムの中心にあり、ホテルも部屋がきれいで広く、眺めもとても良いので満足しました

다시 가고싶은 호텔!

모든 직원 친절하고 룸 컨디션 깨끗하고 고급스럽고 정말 만족했어요

굿굿

남자친구랑 기념일겸 갓다왓는데 너무 좋았어여^^

タクシーはホテルの車寄せがわからないのでタクシーの乗り降りが少し面倒。 駅が遠い。 ホテルのスタッフや眺望などは全て素晴らしかった

서비스 고급스러움 모두 만족시키는 호텔입니다

Very Good

Very clean ! Helpful !

最高です！！

The staff was really kind. The hotel looks great! And, I would come visit.

강추 숙소

매우 친절하고 편리하고 좋음 럭셔리함의 끝판왕인듯

역삼역과 선릉역 사이에 있어서 위치는 매우 좋은편입니다. 청결하고 5성급 답습니다.

만족스

굉장히 만족합니다!

Clean & Comfort! Best Location! Nice F&B! Great!

駅から少し離れる&駅三からは坂道なのでタクシーが良い。 スタッフさんの英語も聞きやすく、サービスがとても良い。 ビルの中にもレストランたくさんあります。

ウェルカムレセプションの方々は素晴らしく、誇りをもって仕事をされていると感じましたが、ビュッフェレストランの方は愛想なく少し残念でした。アクセス、ソフト及びハード面等トータルで考えると割高感のある滞在でした。

Cobros de más a lo publicado en la web de hoteles.com

너무 깨끗하고 럭셔리호텔 답네요~^^

결혼기념일로 방문했습니다. 최고의 기억으로 남을 겁니다. 모든게 완벽했습니다.

とにかくキレイで、スタッフさんも皆親切でした。部屋も使い勝手が凄く良くて、文句なしでした。 絶対また泊まりたいホテルです。

한국 출장중에 이용했는데, 위치나 서비스에 정말 만족스러웠습니다. 25층 라운지에서 엘레베이터를 갈아타야하는건 처음엔 조금 불편하긴했지만 라운지를 지날때마다 친절한 직원분들덕분에 너무 만족스럽게 4박5일을 보냈습니다. 감사합니다.

럭셔리 함과 편안함을 동시에 경험해볼수 있습니다

なし

직원들의 친절함. 깨끗한 시설관리 만족합니다..