I would like to share about this hotel. I have been many hotels in the world but this is one of the best hotel. Beautiful and clean and very friendly customer service. And also house keeping was amazing. Thank you so much for all your help and support.😍

All good.

Amazing Stay!!

In one word, our stay at this fabulous hotel was AMAZING. The hotel is in pristine condition and located in a great section of Barcelona. The service is excellent, the rooms are large, clean, modern, and offer wonderful amenities. The hotel also has excellent restaurant and bar choices. I highly recommend this property.

Overall excellent hotel.

Arts is still the best in Barcelona. Rooms are getting a bit outdated but they are working on renewals. Lovely staff and the spa is perfect.

We booked a panoramic room with sea view and they tried to give us a signature room with partial view right next to the construction and the elevator for the construction. The hotel is under construction, even on Sunday you have noise. They told that rooms are not available because of the construction. Finally we got another room with a great view but only on the 6th floor out of 43 floors. I specifically asked for upper floor in advance but it was fully ignored. Staff is very posh and sometimes we felt that they didn’t want to help us with tickets to sightseeing or at the spa.

Wry good service! Staff is very friendly and accommodating!

Not worth the money

This hotel is now become very dated and the quality doesn't match the price. The Olympic port is not the best of places either. There are better hotels for less money

The room was very dated and was not user friendly. The light system was really weird. We had a sea view but it was obstructed by the large framework outside. There was two elevators you had to take to get out and the air freshener they had was extremely strong and not natural. Was not what we expected and can’t say we would stay again. Just our preference and not our style.

The staff at the hotel are excellent; efficient, polite, discreet and so attentive. We were so impressed. They offered a proper customer high level of service.

Another fantastic stay at the hotel - never disappoints!

beautiful hotel located in a great area within walking distance to many attractions.

This hotel checked all the boxes for my family holiday in Barcelona. Beautiful and clean rooms with scenic views - the expanse of the city on one side and the sea on the other. The staff is attentive, kind and eager to help. There's a shuttle that runs into city for daytime excursions. And beach access for guests - I was pleased that the hotel allowed us to take our pool towels to the beach. There's a little store across the street for sunscreen, toiletries, etc. And there are a dozen amazing restaurants a short walk away. Hotel management went above and beyond to help me curate a memorable experience for my family. I will be back.

Great overall experience.

As usual- up to the very highest standards in all aspects.

Excellent service

Beauitful hotel well worth the money

Staff was terrible and extremely unsafe area

Hotel Arts was wonderful. The staff always cordial and professional, rooms and hotel clean and just beautiful, food and drinks in hotel delicious as well. Facilities offered at hotel from pool to spa are exquisites. Will be coming back.

Great stay with staff that goes the extra mile

From the available restaurants and bars on location or a short distance to the greatest staff I have seen and they go the extra mile.

Best hotel stay I've ever had

Wonderfull place to stay, excellent service, and keeds were happy tonstay :)

Hotel Arts

The service here is so special, everyone that we came across was so helpful and friendly! We were comfortable, relaxed, had fun, enjoyed the restaurants, lobby, bar, room, everything! We really enjoyed our time at Hotel Arts Barcelona!

An excellent stay. Brilliant staff and service. Had a small problem on day one with digging outside causing quite a lot of noise but the team responded straight away and found me another room. They also arranged some help with room bill, and as I was checking out a lady came to ask if I was happy that everything had been sorted, and apologies again even though none of it was the fault of the hotel. I couldnt have asked for more. Thank you.

Exceptional service, luxurious amenities, and breathtaking views, pure perfection awaits you!

Update Your Computer Systems & Stop Penalizing Us

Hotel Arts got into a cancellation fee dispute with Hotels.com over a date change before I even left America. Neither company could create a work around for their computer systems and the trip never happened. I spent 2 days dealing with both companies repeatedly and neither did the right thing. Think twice about using either company since you are penalized when your child wakes up puking and you cannot board an airplane.

The custOmer service was outstanding. Really loved the club lounge.

Excellent service, loooooooooved my stay. The Club Level was worth every penny because of the Club Lounge. I had a fantastic time and would definitely stay at Hotel Arts again when back in Barcelona.

5 star service

Amazing service and beautiful hotel. The bedding was so comfy. Really enjoyable stay and the staff were so attentive throughout.

Time for a Facelift

The Arts is showing its age. Great location on the waterfront, but the interior, the rooms, etc., need a major overhaul.

Loved it!

Fantastic hotel…near the beach….shopping…restaurants. Wonderful hotel!

The greatest location possible in BCN.

What a perfect stay - we will definitely be recommending it to others who visit Barcelona and hope we are fortunate enough to stay again in the future. Friendly welcoming and caring staff, beautiful and comfortable rooms, fabulous design, amazing pool and we also got incredible massages at the top floor spa. So happy we chose Hotel Arts for our memory making trip to Barcelona Spain.

Upon arrival, very welcoming. Everyone kind. Surprised how many staff jumped on the lift while guest were riding. Multiple stops due to this to get to lobby on many occasions. Unusual.

The service was not the expected for a 5 star hotel

Excellent upscale hotel

The ocean view room had a spectacular view. The room was very spacios and the shower was sn experience. The restaurants were superior albeit a bit pricey. The limited english channels on the tv was disappointing and the high price to rent the limited movie options was a turn off, but of course we weren't in Barcelona to watch tv! Wished the hotel had more poolside seating at the upper pool level or had cabana seating on the beach. You had to get there early to secure lounges/umbrellas. We did early morning excursions ,so we weren't able to do so

Place to visit again

Just a classy place, even though it is a very busy place. Well done

Location is simply perfect. After walking the city we came to the conclusion that there simply is no better location to stay in. Will stay here and no where else while visiting Barcelona.

Excellent facilities; a top notch 5-star hotel

Great hotel

Hotel Arts Barcelona is a beautiful hotel in a great location. Staff was superb.

Great staff, great hotel.

As ever the Arts hotel did not disappoint although felt the staff around the pools and Marina restaurant were disengaged and disorganised and ordering drinks / food was not easy. We often waited over 30 minutes for drinks despite chasing and could overhear other guests complaining of the same problem.

The hotel is amazing. Probably the best one I have stayed at.

Excellent hotel very helpful staff

Disappointed with late check-in at 4pm instead of 3pm as maximum expected. Luggage taken to our room 1 hour after the room was given to us. Room smelling cigar. Very few people working in the area for check-in/check-out for such a big hotel causing delays. Disappointed because no more food can be ordered after 4:30pm in the swimming pool area. We will not return to Hotel Arts Barcelona.

Just a great place to stay.

It is way from city hustle and bustle. It was combing city and seashore living. We had to use our key for everything which was cumbersome though.

Beautiful hotel right near the beach

A beautiful property right near the beach. Great for a couples trip. The rooms itself could use some upgrading to really feel worth the price, but still pleasant and comfortable with a great view of the beach and city.

Everything about this hotel is perfect. From the friendly and helpful staff to the bedrooms and the food. Absolutely amazing.

Really nice hotel the service is top notch and room views are amazing!

Clean property , knowledgeable staff , polite. They were also trained to upsell room upgrades which was a bit annoying, but overall , great property.

This has got to be one of the best hotels I have ever stayed at. I have an appetite for staying in hotels that enhance the experience and this certainly didn't fail. It's beautiful, everywhere is accessible and the staff are outstanding.

Very good stay

Alright but no pool

Was a lovely hotel, nice staff but my only complaint. Is that I booked the hotel with the impression that the pool would be available. One of the main reasons I booked this hotel. I was then told it was out of service. Not given any explanation.. I would have chosen somewhere else had I known and was left feeling that it was left out on purpose.

excellent

it was very Nice and comfortable , plus the location was perfect

Architecture, reception area decor and views from the hotel. Hotel room was spacious, clean and well appointed. Efficient, professional and friendly staff especially the staff in the lobby bar.

Very dated property. Possibly the weakest Ritz anywhere.

The property, room and service was so bad that we actually checked out early and stayed at a different 3 star property which was much better than this one. Reception only decided that they were willing to help after they were caught with their pants down and we decided to check out early - too late by then. Expedia did their best to help support, but the property was uncooperative. We let our credit card company handle the refunds (which they did). If you do decide to throw money at this property, get the club room for the best chance at a good experience.

Excellent place. Enjoyed it immensely

Very modern and updated property with excellent services

Fantastic to return to the Arts Hotel. Ritz Carlton faultless as usual - flying visit so need to go back.

spectacular view

I later found out it was a Ritz Carlton hotel originally. No wonder. Beautiful. just amazing. everything was perfect.

It was a spectacular location and if you’re there to party then there is probably no better place to be. I found the room was reasonably priced but everything else seems over priced. I travel around the world to 5 star hotels and I can honestly say that this is the only place that’s ever tried to charge me 10 Euro for 300mls of water.

Rooms smelt really badly like cigarettes and mold. Phones didnt work for 4 days. Unable to call reception, room service, concierge or any other hotel services. We were moved to another room and the smell was the same. No compensation offered, just a hotel manager that didnt really care and hasnt bothered to email or followup since we left. Have spent 25 days in spain in the most amazing 5 star resorts and hotels with the best amenities, staff and customer service and this was a real let down in barcelona. The Hotel is marketed as 5 star, poor maintenence; old displays, dusty, smelly rooms and poor service. We purchased a panoramic suite the photos were shown on rhe website and expedia with two large windows and beautiful view and we were given a different room that was advertised and were told that it was there misleading marketing tactics which was quite unacceptable. The cost to say at this hotel for four days plus incidentals was over $4000 dollars. We feel like we have been taken advantage of by the Arts Hotel and Mariott group for this stay.

Total indulgence

Lovely relaxing

The Hotel Arts in Barcelona is a fantastic hotel, with really caring staff. My family & I had a amazing time in Barcelona staying at this hotel.

By the beach and great biking paths to access city centre

Beautiful view from the room. Nice smell in the lobby.

4 star hotel

Very good hotel

The property is very beautiful and modern and clean and amazing breakfast

Rooms are very spacious, with lovely bathrooms and a great shower. Beds are comfy and the room is very clean and welcoming. Great views and excellent service. My only issue is not having free-Wifi, in 2022 makes no sense. To pay €25 or €35/day is crazy. Minibar also offers a can of Pepsi for €10. Outrageous cost.

I have traveled quite a bit and have seen place. I have stayed at 3 star hotels and 5 star luxury hotels. When you say Holiday Inn you know what to expect. When you say Ritz Carlton you know what to expect. Well Ritz Carlton Barcelona makes Holiday Inn look like a palace. It was mediocre at best. They are quite overwhelmed at check in with the 4 people standing in line they forgot to ask how are you or offer water. After check in was completed we proceeded to the room and the keys were not working. I changed 4 sets of keys and none of them worked. Instead of offering to change our room or address the issue we were given another set of keys and of course they did not work. Finally I decided to have someone walk us to the room and physically open the door for us. At that point we were told the door has malfunctioned and maintenance will repair it the next day. The beds were one of the most uncomfortable ones ever. The noise and the discomfort prevented us from getting any sleep at all. It was disaster. I asked the beds to be changed 4 time. Eventually housekeeping arrived to only change the sheets and replace the winter cover for a summer cover. The pool restaurant was the only positive thing on this stay. Food was great. Service was great and staff was amazing. The lobby bar was fun as well. I will never stay at this hotel again and I will definitely not recommend it to anyone either.

Room shelves were dusty. No child’s bed in room when we arrived. Beds not turned down at night or made the following day. Had to as for the rooms to be made up at 5pm. Then no towels in room. 100s of small tiles falling of swimming pool. Children were going around and collecting handfuls off the bottom of the pool for fun. But sharp edges to be aware of. Overall not bad but certainly stayed in many hotels at this price point that are superior in every way.

Service

Beautiful place

Nice location the food is good but its not worth the price

Great Service, Wonderful Stay

Hotel has the best views all around. Its in an amazing location, great food at the boat docks and their 2 star restaurant Enoteca. Lots of taxis available at all times. Great Service, everyone was willing to help at anytime. We will definitely return.

It’s a decent hotel

Perfect for a great Barcelona Stay

The Staff are very friendly, it was my husbands birthday and they set up 2 large number balloons, champagne and a card. It was a very nice touch. The area is perfect, lots of restaurants right outside the hotel, a beautiful marina, beach a block away, overall I would definitely recommend.

The entire hotel is outdated. Our room smelled funny. The carpets and the furnitures in our room we’re stained and dirty. There was a musty odorou in the room. Perhaps because the carpets are old or people Smoked in the room. I am disappointed with Ritz Carlton Hotels.

Good

I liked but did NOT Love this hotel… too big, too crowded. Pool was so crowded, it was not appetizing at all. The room was very nice and spacious and modern but that was expected for the category and price I paid. , The clientele was definitely less elegant, I remembered it as such a hit 15 years ago. Has definitely lost its luster Reception desk was still wonderful.

It’s ok…. But needs improvement

Hmmmm…. Such a shame really! The Aesthtic of the hotel is pretty special … and location is good too…. Pool average. It’s the minor details that let this down e.g 45 euros extra charge for breakfast if you want it! In my experience breakfast is always included! Secondly how is a sewing kit deemed as an essential and provided upon arrival and not a toothbrush or toothpaste! Baffling. There is also an un expected 150 euros per day service charge per night stay added on to the existing price you have already paid! Nasty little shock! And of course as with all deposits they really do take as much of it as they can! Overall inside the room and hotel excellent condition can’t fault it! But the minor details and rip off sales plans really let this place down!

Staff are very friendly and efficient, and the whole experience was fantastic at the hotel.

Fabulous holiday

The club staff were amazing . Very friendly and helpful . We are returning in September.

Never saw such a clean place and pools and gardens, this hotel is amazing

The hotel staff are so nice and very cooperative

Great location with amazing views of the beach and Barcelona city line. Exceptional Service and will definitely visit again.

This is a uniquely excellent hotel. Smart, thoughtful staff at every level.

Best hotel in Barcelona

Good and beverages are unreasonable high even for a five star place Staff is great

Top Notch

Carlos the concierge was amazing. Took care of EVERYTHING for us. Super kind with my kids and very attentive. Staff ALWAYS friendly. Location is top notch. Beach is beautiful and could walk to many attractions or short cheap taxi to others. Safe clean. Food fantastic. Going back soon !

Beautiful but over priced

beautiful hotel. great food. we had issues with our tv and it wasnt solved up until we checked out. Room service confused our order and took over an hour, gala for new year was boring and over priced.

Beautiful hotel, staff are so friendly and constantly go above and beyond. Rooms are Very clean and a lovely turn down service each evening.

Hotel guests are targeted by muggers and criminals as they leave. The hotel is situated by the Port Olympic, and there is a reception committee of thieves waiting for you as you leave. I was accosted by two muggers who were determined to steal my watch. I could not let them do this, as it has enormous sentimental value to me. As I struggled with them I called out to hotel security across the street. At that moment they had closen to leave their post, so I had to deal with the situation myself. I have noticed other criminals loitering since, waiting for an opportunity, but none others have attempted to attack me. Obviously I complained to the hotel who reaction was: - The security never left their post - Our cameras are limited and we cannot see the attack - I asked to review the footage to confirm this, and they refused. Why? This is a major problem at this otherwise lovely 5 Star hotel

Wonderful staff and excellent service in an aging mega hotel. Despite trying to dress the place up with a lot of flowers, this hotel is long overdue for a major renovation.