Cielo Maya Beach Tulum
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Removed from My wishlist
Hotel Description
When you stay at Cielo Maya Beach Tulum in Tulum, you'll be on the waterfront, just steps from Soliman Bay and 12 minutes by foot from Tulum National Park. This upscale hotel is 6.2 mi (10 km) from Xel-Há Park and 6.4 mi (10.3 km) from Tulum Mayan Ruins. Make yourself at home in one of the 18 air-conditioned rooms featuring minibars and LED televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Important information
You need to know
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
Special Instructions
The front desk is open daily from 7:00 AM - 10:30 PM. Front desk staff will greet guests on arrival.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
Minimal age
18
Optional fees
- Airport shuttle fee: USD 140 per vehicle (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Spanish
Important information
You need to know:
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
Special Instructions:
The front desk is open daily from 7:00 AM - 10:30 PM. Front desk staff will greet guests on arrival.
Instructions:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
Minimal age:
18
Optional fees:
- Airport shuttle fee: USD 140 per vehicle (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language:
English
Spanish
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Hotel Description
When you stay at Cielo Maya Beach Tulum in Tulum, you'll be on the waterfront, just steps from Soliman Bay and 12 minutes by foot from Tulum National Park. This upscale hotel is 6.2 mi (10 km) from Xel-Há Park and 6.4 mi (10.3 km) from Tulum Mayan Ruins. Make yourself at home in one of the 18 air-conditioned rooms featuring minibars and LED televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Hotel policies
No rollaway/extra beds available
No elevators
Property confirms they are implementing enhanced cleaning measures
Gap period enforced between guest stays - 24 hours
Professional property host/manager
Onsite COVID-19 testing (PCR) is available
Onsite COVID-19 testing (Antigen) is available
Reservations are required for onsite COVID-19 testing
Property does not require health documentation at check-in
Cleaning and safety practices
- Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Protective clothing is available to guests
- Masks are available to guests
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Individually-wrapped food options are available
- Individually-wrapped food options are available for breakfast
- Individually-wrapped food options are available for lunch
- Individually-wrapped food options are available for dinner
- Individually-wrapped food options are available through room service
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Contactless check-out is available
- Cashless transactions are available
- Masks are compulsory at the property
- Food service has been amended for enhanced safety
Important information
You need to know
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher
Minimal age
Optional fees
- Airport shuttle fee: USD 140 per vehicle (one way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Spanish
Amenities
Most Popular
Free WiFi
Airport transfers
Dining services
Concierge
Laundry
Spa
Entertainment
Beach services
Non-smoking
Childcare
Transportation services
other
Concierge services
Airport transportation (surcharge)
Laundry facilities
Television in common areas
Arcade/game room
Garden
Free breakfast
Children's pool
Safe-deposit box at front desk
Spa services on site
Multilingual staff
Picnic area
Front desk (limited hours)
On private beach
Area shuttle (surcharge)
Number of restaurants - 1
Free reception
Number of outdoor pools - 1
Snack bar/deli
Bicycle rentals on site
Rooftop terrace
Number of bars/lounges - 1
Number of coffee shops/cafes - 1
Beach umbrellas
Beach sun loungers
Pool sun loungers
Beach towels
Terrace
Handrails in stairways
Wheelchair accessible – no
Well-lit path to entrance
