Smarana Hanoi Heritage - Hotel and Retreats
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Hotel Description
Located in Hanoi (Cau Giay), Smarana Hanoi Heritage - Hotel and Retreats is within a 5-minute drive of Indochina Plaza Ha Noi and Vietnam National Convention Center. This luxury hotel is 2.3 mi (3.6 km) from My Dinh National Stadium and 2.5 mi (4.1 km) from Lotte Center Hanoi. Make yourself at home in one of the 20 individually decorated guestrooms, featuring kitchenettes with refrigerators and ovens. Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and minibars, as well as phones with free local calls. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Important information
Property Alerts
You'll be asked to pay the following charges at the property:
- Christmas Eve (24 December) Gala Dinner per adult: VND 1360800
- Christmas Eve (24 December) Gala Dinner per child: VND 1360800 (up to 18 years old)
- Christmas Day (25 December) Gala Dinner per adult: VND 1360800
- Christmas Day (25 December) Gala Dinner per child: VND 1360800 (up to 18 years old)
- New Year's Eve (31 December) Gala Dinner per adult: VND 1360800
- New Year's Eve (31 December) Gala Dinner per child: VND 1360800 (up to 18 years old)
- New Year's Day (1 January) Gala Dinner per adult: VND 1360800
- New Year's Day (1 January) Gala Dinner per child: VND 1360800 (up to 18 years old)
We have included all charges provided to us by the property.
You need to know
- Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, mobile payments, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
- Long-term renters welcome
- Safety features at this property include a fire extinguisher, a security system, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
18
Optional fees
- Fee for local cuisine breakfast: approximately VND 500000 for adults and VND 350000 for children
- Airport shuttle fee: VND 835000 per vehicle (one-way, maximum occupancy 5)
- Airport shuttle fee per child: VND 835000 (one-way), (up to 18 years old)
- Nearby parking fee: VND 150000 per day (656 ft away)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Service fee: 5 percent
- Credit card charges are subject to a surcharge of 4 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
Vietnamese
English
Important information
Property Alerts:
You'll be asked to pay the following charges at the property:
- Christmas Eve (24 December) Gala Dinner per adult: VND 1360800
- Christmas Eve (24 December) Gala Dinner per child: VND 1360800 (up to 18 years old)
- Christmas Day (25 December) Gala Dinner per adult: VND 1360800
- Christmas Day (25 December) Gala Dinner per child: VND 1360800 (up to 18 years old)
- New Year's Eve (31 December) Gala Dinner per adult: VND 1360800
- New Year's Eve (31 December) Gala Dinner per child: VND 1360800 (up to 18 years old)
- New Year's Day (1 January) Gala Dinner per adult: VND 1360800
- New Year's Day (1 January) Gala Dinner per child: VND 1360800 (up to 18 years old)
We have included all charges provided to us by the property.
You need to know:
- Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Instructions:
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, mobile payments, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
- Long-term renters welcome
- Safety features at this property include a fire extinguisher, a security system, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age:
18
Optional fees:
- Fee for local cuisine breakfast: approximately VND 500000 for adults and VND 350000 for children
- Airport shuttle fee: VND 835000 per vehicle (one-way, maximum occupancy 5)
- Airport shuttle fee per child: VND 835000 (one-way), (up to 18 years old)
- Nearby parking fee: VND 150000 per day (656 ft away)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Service fee: 5 percent
- Credit card charges are subject to a surcharge of 4 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language:
Vietnamese
English
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Hotel Description
Located in Hanoi (Cau Giay), Smarana Hanoi Heritage - Hotel and Retreats is within a 5-minute drive of Indochina Plaza Ha Noi and Vietnam National Convention Center. This luxury hotel is 2.3 mi (3.6 km) from My Dinh National Stadium and 2.5 mi (4.1 km) from Lotte Center Hanoi. Make yourself at home in one of the 20 individually decorated guestrooms, featuring kitchenettes with refrigerators and ovens. Smart televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and minibars, as well as phones with free local calls. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Parking height restrictions apply
Events/parties allowed
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Professional property host/manager
Property follows sanitization practices of COVID-19 Guidelines (CDC)
Property follows sanitization practices of COVID-19 Guidelines (WHO)
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Cleaning and safety practices
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Protective clothing is available to guests
- Masks are available to guests
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Individually-wrapped food options are available
- Individually-wrapped food options are available for breakfast
- Individually-wrapped food options are available for lunch
- Individually-wrapped food options are available for dinner
- Individually-wrapped food options are available through room service
- Staff temperature checks are conducted regularly
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Electrostatic spray is used for disinfection
- Cashless transactions are available
- Food service has been amended for enhanced safety
- Essential workers only - NO
Important information
Property Alerts
You'll be asked to pay the following charges at the property:
- Christmas Eve (24 December) Gala Dinner per adult: VND 1360800
- Christmas Eve (24 December) Gala Dinner per child: VND 1360800 (up to 18 years old)
- Christmas Day (25 December) Gala Dinner per adult: VND 1360800
- Christmas Day (25 December) Gala Dinner per child: VND 1360800 (up to 18 years old)
- New Year's Eve (31 December) Gala Dinner per adult: VND 1360800
- New Year's Eve (31 December) Gala Dinner per child: VND 1360800 (up to 18 years old)
- New Year's Day (1 January) Gala Dinner per adult: VND 1360800
- New Year's Day (1 January) Gala Dinner per child: VND 1360800 (up to 18 years old)
We have included all charges provided to us by the property.
You need to know
- Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, mobile payments, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
- Long-term renters welcome
- Safety features at this property include a fire extinguisher, a security system, and a first aid kit
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
Optional fees
- Fee for local cuisine breakfast: approximately VND 500000 for adults and VND 350000 for children
- Airport shuttle fee: VND 835000 per vehicle (one-way, maximum occupancy 5)
- Airport shuttle fee per child: VND 835000 (one-way), (up to 18 years old)
- Nearby parking fee: VND 150000 per day (656 ft away)
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Service fee: 5 percent
- Credit card charges are subject to a surcharge of 4 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
Vietnamese
English
Amenities
Most Popular
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Entertainment
Smoking areas
Banquet facilities
Accessible facilities
other
Elevator
Hair salon
Concierge services
Airport transportation (surcharge)
Coffee/tea in common areas
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
24-hour front desk
Full-service spa
Wedding services
Designated smoking areas
Number of restaurants - 1
Free reception
Designated smoking areas (fines apply)
Snack bar/deli
Parking (limited spaces)
Free self parking
Rooftop terrace
Number of bars/lounges - 1
Number of coffee shops/cafes - 1
Offsite parking reservations required
Couples/private dining
Art gallery on site
Tasting room
Wine release events
Public winery tours
Proposal/romance packages available
Street parking
Uncovered parking
Secured parking
Distance from property (ft) - 656
Distance from property (meters) - 200
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Well-lit path to entrance
Stair-free path to entrance
